Voltage MERCEDES-BENZ C-Class SEDAN 2016 W205 Owner's Guide

Problems with "Pre-entry climate control via SmartKey"
ProblemPossible causes/consequences andMSolutions
"Pre-entry climate con-
trol via SmartKey" can-
not be switched on or
has switched itself off.The condition of charge of the high-voltage battery is under the speci-
fied minimum condition of charge.
XStart the engine when the vehicle is at a standstill.
The engine powers the electric motor. The electric motor operates
as a generator. The high-voltage battery is being charged.
Further information on charging the high-voltage battery via:
Ra mains socket (Ypage 171)
Ra charging station (Ypage 174)
Ra wallbox (Ypage 173)
"Pre-entry climate control via SmartKey" has been started more than
twice with the engine switched off.
XSwitch on the engine and let it run for more than ten seconds.
XTry again to switch on "Pre-entry climate control via SmartKey".
Pre-entry climate control at time of
departure
Important safety notes
GWARNING
If persons, particularly children are subjected to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle.
General notes
The "Pre-entry climate control at departure
time" function is only available in PLUG-IN
HYBRID vehicles.
You can use the "Pre-entry climate control at
departure time" function to cool or heat the
vehicle interior if the engine is not running.
The "Pre-entry climate control at departure
time" function can be activated regardless of
whether or not the vehicle is connected to an
electric power supply. The condition of charge of
the high-voltage battery must be higher than the
specified minimum condition of charge, how-
ever.
When the vehicle is connected to an electric
power supply, priority is given to charging the
high-voltage battery to the specified minimum charge. "Pre-entry climate control at departure
time" is only activated subsequently.
The running time of the "Pre-entry climate con-
trol at departure time" function may be reduced
if:
Rthe vehicle is not connected to an electric
power supply and
Rthe high-voltage battery is not fully charged
With active "Pre-entry climate control at depar-
ture time" the condition of charge of the high-
voltage battery can be reduced, even if the
charge cable connector is connected.
When the vehicle is cooled, the following func-
tions are activated if required:
RClimate control system
RBlower
RSeat ventilation
When the vehicle is heated, the following func-
tions are activated if required:
RClimate control system
RBlower
RSeat heating
RSteering wheel heating
RExterior mirror heating
RRear window defroster
If you have switched on the perfume atomizer or
the ionization using the multimedia system,
these will be activated together with the "Pre-
entry climate control at departure time".
142Operating the climate control systems
Climate control

Problems with the engine
ProblemPossible causes/consequences andMSolutions
The engine does not
start. The starter motor
can be heard.RThere is a malfunction in the engine electronics.
RThere is a malfunction in the fuel supply.
Before attempting to start the engine again:
XTurn the SmartKey back to position 0in the ignition lock.
or
XPress the Start/Stop button repeatedly until all indicator lamps in
the instrument cluster go out.
XTry to start the engine again (Ypage 148). Avoid excessively long
and frequent attempts to start the engine as these will drain the
battery.
If the engine does not start after several attempts:
XConsult a qualified specialist workshop.
The engine does not
start. You cannot hear
the starter motor.The on-board voltage is too low because the battery is too weak or
discharged.
XJump-start the vehicle (Ypage 352).
If the engine does not start despite attempts to jump-start it:
XConsult a qualified specialist workshop.
The starter motor was exposed to a thermal load that was too high.
XTry to start the engine again (Ypage 148).
If the engine still does not start:
XConsult a qualified specialist workshop.
The engine is not running
smoothly and is misfir-
ing.There is a malfunction in the engine electronics or in a mechanical
component of the engine management system.
XOnly depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it.
XHave the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently.
XStop as soon as possible and allow the engine and the coolant to
cool down.
XCheck the coolant level (Ypage 333). Observe the warning notes
as you do so and add coolant if necessary.
Driving153
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Problems with fuel and the fuel tank
ProblemPossible causes/consequences andMSolutions
Fuel is leaking from the
vehicle.GWARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire.
XApply the electric parking brake.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, in vehicles with KEYLESS-GO start-function or KEYLESS ‑GO
XOpen the driver's door.
The on-board electronics now have status0. This is the same as the
SmartKey having been removed.
XDo not restart the engine under any circumstances.
XConsult a qualified specialist workshop.
The fuel filler flap cannot
be opened.The fuel filler flap is not unlocked.
XUnlock the vehicle (Ypage 81).
XPLUG-IN HYBRID Vehicles: depressurize the fuel tank
(Ypage 165).
The SmartKey battery is discharged or nearly discharged.
XUnlock the vehicle using the mechanical key (Ypage 83).
The fuel filler flap is unlocked, but the opening mechanism is jammed.
XConsult a qualified specialist workshop.
Charging the high-voltage battery
(PLUG-IN HYBRID vehicles)
Important safety notes
GDANGER
The vehicle's high-voltage electrical system is under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
GWARNING
In the event of a vehicle fire, the internal pres- sure of the high-voltage battery can exceed a
critical value. In this case flammable gas
escapes through a ventilation valve on the
underbody. The gas can ignite. There is a risk
of injury.
Leave the danger zone immediately. Secure
the danger area at a suitable distance, whilst
observing legal requirements.
GDANGER
If you use incorrectly installed mains sockets or adapters, extension cables or similar to
connect the charging cable to a mains socket,
168Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
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this could lead to fires or an electric shock.
There is a risk of fatal injury.
To avoid hazardous situations, observe the
following:
ROnly connect the charging cable to mains
sockets that:
-are installed correctly and
-have been approved by an electrical spe-
cialist.
RFor safety reasons, only use the charging
cables supplied with the vehicle, or charg-
ing cables which have been approved for
use with this vehicle.
RNever use a damaged charging cable.
RDonot use:
-Extension cables
-Cable drums
-Multiple sockets
RDo not use a socket adapter to connect the
charging cable to the mains socket. The
only exception is if the adapter has been
tested and approved by the manufacturer
for charging the high-voltage battery in an
electric vehicle.
RAlways observe the safety notes in the
socket adapter's operating instructions.
GDANGER
Connecting the charging cable to the wallbox via an incorrectly installed wallbox or adapter,
extension cable or similar could cause a fire or
an electric shock. There is a risk of fatal injury.
To avoid hazardous situations, observe the
following:
ROnly connect the charging cable to a wall-
box that:
-is installed correctly and
-has been approved by an electrical spe-
cialist.
RFor safety reasons, only use charging
cables that have been tested and approved
by the manufacturer for charging the high-
voltage battery in an electric vehicle.
RNever use damaged charging cables.
RDo not extend the charging cable.
RDo not use an adapter.
RAlways observe the safety notes in the wall-
box's operating instructions.
The vehicle's high voltage electrical system is
under high voltage.
RDo not tamper with the high-voltage compo-
nents or the orange cables of the high-voltage
electrical system.
RDo not touch high-voltage components or the
orange cables of the high-voltage electrical
system when a vehicle has been involved in a
crash.
RNever touch damaged components or the
damaged orange cables of the high-voltage
electrical system.
RDo not remove the covers of the high-voltage
electrical system components that are
marked with a warning sticker.
General notes
Method of operation
The vehicle is equipped with a high-voltage bat-
tery for driving. The high-voltage battery stores
the energy needed to operate the electric motor
and releases it again.
The electric motor uses energy that has been
stored in the high-voltage battery when pulling
away, accelerating and during the journey.
In overrun mode, kinetic energy is converted by
means of energy recuperation into electrical
energy and stored in the high-voltage battery.
Information on overrun mode (
Ypage 232).
The high-voltage battery can be charged as fol-
lows:
Rthrough energy recuperation while the vehicle
is in motion
Rthrough the combustion engine while driving
in CHARGE operating mode (Ypage 226)
Rwith the relevant charging cable at an electri-
cal outlet while the vehicle is stationary
Rwith the relevant charging cable at a wallbox
while the vehicle is stationary
Rwith the relevant charging cable at a charging station while the vehicle is stationary
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)169
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Z

The high-voltage battery can be charged in a
nominal voltage range from 100 V to 240 V.
You can view the condition of charge of the high-
voltage battery in the multifunction display. Youcan find information in "PLUG-IN HYBRID oper-
ation", section "Menus and submenus" under
"Energy flow display" (
Ypage 227).
High and low outside temperatures
Low outside temperatures
At very low outside temperatures the maximum
power output of the high-voltage battery may be
reduced. The high-voltage battery is then no
longer able to provide the normal electrical
power output.
High outside temperatures
To prevent damage to the high-voltage battery
due to very high outside temperatures, the max-
imum power output of the high-voltage battery
is reduced by the vehicle.
Energy consumption and electrical
range
The maximum electrical range is generally
reduced by:
Rhigh and low outside temperatures
Roperating the climate control system
Rswitching on consumers
The battery's physical characteristics are such
that leaving the vehicle parked for long periods
at low outdoor temperatures without charging it
can lead to:
Ra reduction in battery performance
Rlonger charge times
Notes on battery care
Avoid storing or transporting the vehicle at
excessively high or low temperatures over a long
period.
If you park the vehicle and leave it stationary for
long periods:
Rcheck the condition of charge of the high-
voltage battery more often
Rconnect the vehicle to a power supply
This prevents self-discharge and damage to the high-voltage battery.
Terms of use
Please note the information on exceptions and
limitations in warranty documentation and in
the Maintenance Booklet.
Handling the charging cable and charg-
ing cable controls
Do not leave the charging cable controls
(Ypage 171) hanging loose from an electrical
outlet. Otherwise, this could result in a poor
contact with the electrical outlet and malfunc-
tions when charging the vehicle.
To ensure that the brackets within the charging
cable controls are not subjected to incorrect
loads, observe the following:
RNever lift or carry the controls by the charging
cable connector or the mains plug.
RTo transport the charging cable, the coiled
part can be:
-wrapped around the controls or
-secured to the housing of the controls
Heat generated by the charging cable
and charging cable connector
Pay attention to the "Important safety notes"
(Ypage 168).
During the charging process, the charging cable
and charging cable connector may heat up.
The charging cable and charging cable connec-
tor will only heat up within the permissible lim-
iting values, provided that:
Rthe power supply and the charging cable are
not damaged
Rthe instructions for handling the charging
cable and controls on the charging cable are
observed
If the charging cable or plug get too hot, have the
mains power supply checked.
Protection device against overvoltage
!Overvoltage in the mains supply may dam-
age the vehicle. For this reason, the vehicle is
equipped with a protection device against
overvoltage in the mains supply. This device
may be triggered during severe thunder-
storms, for example, and may lead to the buil-
ding's fuse being tripped and an interruption
in the power supply. These functions protect
the vehicle. After the building fuse is switched
170Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
Driving and parking

on again, the charging process resumes auto-
matically. Following an interruption in the
power supply or tripping of the building's fuse,
it may take up to 10 minutes for charging to
resume automatically.
Switch on the building protection system again
after it has been triggered. Otherwise, the
charging process cannot be continued.
General information about the charging
procedure
Pay attention to the "Important safety notes"
(Ypage 168).
The vehicle socket is located in the rear bumper
on the right below the tail lamp.
The charge socket flap and the vehicle are cen-
trally locked or unlocked simultaneously.
Charging the high-voltage battery via
the electrical outlet
Charging cable for electrical outlets
Important safety notes
!Only use the charging cable to charge the
high-voltage battery. Do not use the charging
cable for other purposes. It may otherwise be
damaged.
A charging cable for connection to the electrical outlet is included with the vehicle. Only use the
charging cable included with the vehicle or
charging cables that have been approved for the
vehicle.
iIf you use the supplied 12 A charging cable
to charge a high-voltage battery:
Rthe charge time increases considerably
Relectrical consumption increases consider-
ably
Where possible, charge the high-voltage bat-
tery at a charging station (
Ypage 174). Only
then can certified electrical energy consump-
tion levels be reached.
iThe charging process can vary depending on
the power supply. Therefore, always observe
the local information.
Information about charging from a wallbox
(
Ypage 173). Information on charging at a charging station
(
Ypage 174).
Stowing the charging cable
The charging cable can be stowed in the bag
supplied in the trunk/cargo compartment of the
vehicle and held in place with the Velcro fas-
tener.
Controls on the charging cable
:Alternating current status indicator
;Control/protection system indicator
=Charge current indicator
?Charge current setting button
When displays :and ;on the charging cable
light up, this means the following:
Display :
Lights up
greenThe external power supply
connection is working prop-
erly. The high-voltage battery
can be charged.
Flashes redA malfunction has been
detected in the external
power supply. The high-volt-
age battery is recharged as
soon as the electricity signal
registers normal values.
Lights up redThere is a malfunction. The
charging cable must be
removed from the mains
socket and then reinserted.
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)171
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Z

Display;
Lightsup
greenThere are no malfunctions.
The high-voltage battery can
be charged.
Light sup redAn impermissible curren tis
bein gsupplied to th econtrol
unit. The high-voltage battery
canno tbe charged.
iFo rinformation on problem srelating to th e
charging process, see (Ypage 175).
Setting themaximum charg ecurren t
GWARNIN G
If th echarg ecurren tdraw via amain ssocke t
is to ohigh during th echarging process, th e
external electrical system may overheat.
There is aris kof fire.
Befor ebeginning th echarging process, chec k
th emaximum permissibl echarg ecurren t
locally. Consult aqualified exper tto do so
wher enecessary.
If necessary, adjust your vehicle's settings.
!An excessive charg ecurren tcan blow afus e
or lead to overheating of th eexternal powe r
supply. Chec kwhether th eexternal powe r
supply is compatible wit hth eset charg ecur -
rent. If necessary, lower th eset charg ecur -
ren tor use another powe rsocket.
You can set alimi tfor th evalue sof th echarg e
curren tused in charging th ehigh-voltage bat -
tery. This act sas amean sof preventing th e
powe rsupply from overloading. You can set this
limi tby usin gth econtrol son th echarging cable
or in th eon-boar dcomputer' smenu. Only set
th emaximum charg ecurren tin th eon-boar d
computer men uif there are no charg ecurren t
setting son th echarging cable.
The default standard value in th evehicl ecorre-
spond sto th emaximum charg ecurren tvalue .
The default standard value on th
echa
rging cable
is th eminimum charg ecurren tsetting .This cor-
responds to th eminimum available charg ecur -
ren tfrom th epowe rsupply. The value on th e
charging cable can be increased and is descri-
bed in th efollowin gsection .
iThe value of th emaximum setting and th e
adjustmen tvalue may var ydepending on th e
country.
Befor echarging th ehigh-voltage battery, chec k
th emaximum permissibl echarg ecurren tfor th e
relevan tpowe rsocket.
XTo adjust th esetting: press butto n?
repeatedly until th edesire dsetting is selec-
te din display =.
RTwo LEDs are flashing: minimum setting
RAllLEDs are flashing: maximum setting
If ,after th echarging process, th echarging cable
is:
Rlef tconnecte dto th epowe rsocket, th ecur -
rentl yselected value swill be used for th enext
charging process.
Rremove dfrom th epowe rsocket, th evalue s
will be reset to th eminimum setting for th e
next charging process. You may then need to
reset th evalue sof th emaximum charg ecur -
rent.
iIf th evehicl erequire smor etime than usual
when charging ,chec kth emaximum charg e
curren tsetting susin gth econtrol son th e
charg ing ca
ble or in th
eon-boar dcomputer' s
menu.
Indicator lam pon th evehicle socket
Whe nth eindicator lamp on th evehicl esocke t
lights up, this mean sth efollowing:
Indicator
lam p
Flashes
orang eThe connection between th e
vehicl eand th ecurren t
source is bein gestablished
before charging begins .
Flashes
greenThe high-voltage battery is
beingcharged.
Flashes redA malfunction has occurred
while charging .
The indicator lamp goe sout
after approximately
90 seconds.
172Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
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Indicator
lamp
Lights up
orangeA charging break for the high-
voltage battery is taking
place.
The indicator lamp goes out
after approximately
90 seconds.
Lights up
greenThe high-voltage battery is
fully charged.
The indicator lamp goes out
after approximately
90 seconds.
iIf the indicator lamp is off, lock or unlock the
vehicle. The indicator lamp then displays the
current status of the charging process again.
Connecting the charging cable
XShift the transmission to position P.
XSwitch the ignition off.
XPress the charge socket flap in the direction
of arrow:.
The charge socket flap swings up.
XPress fastener ;to the left.
Socket cap =is open.
XInsert the power supply plug into the electri-
cal outlet to the stop.
XInsert the charging cable connector into vehi-
cle socket ?to the stop.
Indicator lamp Afirst flashes orange and
then green.
The high-voltage battery is being charged.
iIf the charging cable is plugged in, you can-
not start the engine or move the vehicle.
iDepending on the temperature, the fan and
battery cooling system may audibly switch on
during the charging process.
Removing the charging cable
The high-voltage battery is fully charged when:
Rthe charge level display reaches 100% in the
multifunction display (Ypage 227)
Rthe indicator lamp in the vehicle socket lights up green after unlocking or locking the vehicle
XUnlock the vehicle.
XPress and hold button Bon the charging
cable connector and remove the charging
cable connector from the vehicle socket.
XClose socket cap =.
XClose charge socket flap :.
XRemove the mains plug from the mains
socket and safely stow away the charging
cable inside the vehicle (
Ypage 171).
Charging the high-voltage battery
from the wallbox
General notes
It is recommended that you charge your vehicle
using a wallbox or at a charging station.
Only use charging cables that have been tested
and approved by the manufacturer for charging
the high-voltage battery in an electric vehicle.
Pay attention to the "Important safety notes"
(
Ypage 168).
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)173
Driving and parking
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Connecting the charging cable
XShift the transmission to positionP.
XSwitch the ignition off.
XPress the charge socket flap in direction of
arrow:.
The charge socket flap swings up.
XPress fastener ;to the left.
Socket cap =is open.
XInsert the charging cable connector into vehi-
cle socket ?to the stop.
Indicator lamp Afirst flashes orange and
then green.
The high-voltage battery is being charged.
iIf the charging cable is plugged in, you can-
not start the engine or move the vehicle.
iDepending on the temperature, the fan and
battery cooling system may audibly switch on
during the charging process.
Removing the charging cable
The high-voltage battery is fully charged when:
Rthe charge level display reaches 100% in the
multifunction display (Ypage 227)
Rthe indicator lamp in the vehicle socket lights up green after unlocking or locking the vehicle
XUnlock the vehicle.
XPress and hold button Bon the charging
cable connector and remove the charging
cable connector from the vehicle socket.
XClose socket cap =.
XClose charge socket flap :.
Charging the high-voltage battery at
the charging station
Before beginning the charging process at a
charging station without communication capa-
bilities, you must first activate the station, e.g.
using an RFID card. Observe the on-site opera-
tor instructions for the charging station.
The connection for the vehicle at a charging sta-
tion is identical to the connection on a wallbox
(
Ypage 173).
174Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
Driving and parking

Problems with the charging process
ProblemPossible causes/consequences andMSolutions
The charge socket flap
cannot be opened.The charge socket flap is not unlocked.
XUnlock the vehicle (Ypage 81).
If the key battery is discharged:
XUnlock the driver's door using the mechanical key (Ypage 83).
or
XUnlock the vehicle centrally from the inside (Ypage 88).
The charge socket flap is unlocked, but the opening mechanism is
jammed.
XLock the vehicle and unlock it again.
If, after that, the opening mechanism is still jammed:
XConsult a qualified specialist workshop.
The high-voltage battery
is not being charged.The indicator lamp on the vehicle socket does not light up or flashes
red.
A malfunction has occurred during the initialization of the charging
process or during charging.
XDisconnect the charging cable connector from the vehicle socket
and plug it back into the vehicle socket.
If the problem persists:
XUse a different charging station.
or
XConsult a qualified specialist workshop.
The high-voltage battery
is not charged during the
charging process when
connected to a power
socket.The electrical outlet is faulty.
XHave the electrical outlet checked to test if it is functioning prop-
erly.
or
XUse a different electrical outlet.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.The snap fastener on the charging cable connector is locked.
XPress and hold the button on the charging cable connector. The
snap fastener on the vehicle socket is unlocked.
XRemove the charging cable connector from the vehicle socket.
If the snap fastener on the charging cable connector is locked:
XPress and hold the button on the charging cable connector and try
to release the lock.
Charging the high-voltage battery (PLUG-IN HYBRID vehicles)175
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