MERCEDES-BENZ C-CLASS SEDAN 2019 Owner's Manual

The
Mercedes-B enzCustomer Cent erand the
Mer cedes-Ben zemer gency callcent erareav aila‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(0013 page31 9).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(0013 page31 9).
Pl eas eno te that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,alwa ys
cal lth enation alemer gency service sfirs tus ing
th est andar dnat ionalemer gency service phone
num bers.In eme rgenci es,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(0013 page32 1).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com Calling
theMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally.
Multimedia system:
0018 Phone 0019
ª Contac ts 0007
Call Mercedes meconnect.
The callismade.
Then, youcan selectaser viceand becon‐
ne cted toaspec ialistat theMer cedes- Benz
Cus tomer Cent er.
Making acall viatheove rhead contr olpa nel
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion. R
The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally. 1
Service callbutton(me button)
2 SOS buttoncover
3 SOS button 0007
Tomak ease rvice call: press butt on1. Multime
diasystem 31
9

0007
Tomak ean eme rgency call:press SOS
butt oncover2 brief lyto open. 0007
Press and hold SOS button3 forat lea st
one second.
If aser vice callisactiv e,an emer gency callcan
st ill be trigg ered. This hasprior ity ove rall other
activ ecalls.
Ser vice calls areonl ypossible ifamobile phone
ne tworkis available.
Inf orma tion abou tth eser vice callusing the
me butt on
A call totheMer cedes- BenzCustomer Cent er
has been initiatedvia theme butt onintheove r‐
head controlpanel orthemultimedia system.
In theeve ntofabr ea kdo wn, youwill getsu p‐
po rt:
R Aqu alif ied Mer cedes-Ben zte ch nici anpro‐
vid es brea kdo wnassist anc eon siteand/ or
th eve hicle willbetowe dto thenear est
aut hor ized Mercedes- BenzCenter.
Yo uma ybe charge dfo rth ese services. Yo
ucan find informa tionon thefo llo wing topics:
R Activati on ofMe rcedes meconnect
R Oper ating theve hicle
R Near estaut hor ized Mercedes-Ben zCent er
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er
(0013 page32 1).
Inf ormation onMer cede sme connectacci ‐
dent manag ement
The Mercedes meconnect accidentmanag e‐
ment isan extensi on oftheMer cedes- Benz
emer gency callsy stem (0013 page32 1).
An emer gency callis ma de totheMer cedes-
Benz emergency callcent erafte ran accide nt:
R Avo ice con nection ismade toacon tact per ‐
son attheMer cedes- Benzemergency call
cent er.
R Ifnece ssary,th econ tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐ wa
rdsth ecall toMer cedes meconn ectacci‐
dent manag ement.
Fo rw ardin gth ecall isno tpossible inall
count ries.
R Ifneces sary,theve hicle willbetowe dto an
aut hor izedMer cedes-Ben zCent er.
Ar ranging aser vice appointment via
Mer cedes meconnect
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. 0007
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er 320
Multimedi asy stem

em
ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desir ed
ser viceout let.
This serviceout letwill then con tact you
wit hin 24hour s.
0009 Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear saf te ra cer tain per iod oftim e. Tr
ansf erre ddata during ase rvice call Obser
vethecon ditions ofuse forMer cedes me
connect andother services. These canbe
obt ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
When youmak easer vicecall viaMer cedesme
co nn ect ,dat awill betransm itted.
The follo wing datais transmit tedifaser vice call
is made viaMer cedes meconnect:
R Vehicle identif ication number
R Reason forth einitiat ionofthecall Mer
cedes-Benz emergency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheev ent ofan acciden t.eCall
in no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate.
Mer cedes-Benz eCallonl yfunctions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Ins ufficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( 0013 page323). To
disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emerg encycallcan bemade .
0009 eCallis activ ated atthefa ct or y.
0009 eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s Mu
ltimed iasystem 32
1

at
thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
The eme rgency callcan bemade automatical ly
( 0013 page322) ormanuall y(0013 page322 ).
Onl ymak eemer gency callsifyo uor other sar e
in need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emer gency
cal lin theeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin themed iadisp lay:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall system at:htt p://
www .mercedes- benz.com /con nect_ecall . 0009
Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster.
Tr igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated
af te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omaticall yinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers. The
SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call.
If no conne ctioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. 0007
Dialth elocal emergency num beron your
mob ilephon e.
If an eme rgency callhas been initiat ed:
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent eroperator.
R Bas edon thecall, theoper ator decides
whe ther itis neces saryto cal lre scue teams
and/ orthepolice totheacciden tsit e.
R Ifno vehicle occupant answers, an ambu‐
lance issent totheve hicle immediat ely.
Tr igg ering ama nual emer gency call 0007
Press and hold theSOS buttonintheove r‐
head controlpanel forat lea stone second. 322
Multimedia system

The
emer gency callha sbe en ma de:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-B enzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
R Remain intheve hicle ifth ero ad and traffic
condi tions permit youto do sountil avo ice
con nection ises tablished withth eemer‐
ge ncy callcent erser vice prov ider .
R Onthebasis ofthecall, theser vice prov ider
decide swhe ther itis neces saryto cal lre s‐
cue teams and/ orthepolice totheacciden t
sit e.
If no con nect ioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. 0007
Dialth elocal emergency num beron your
mob ilephon e. End
inganunin tentional emergency call 0007
Select 0076onthemultifunc tionsteer ing
wheel. Depressbutt onforse veralseco nds.
Data transf eroftheMer cedes- Benzemer‐
ge ncy callsystem
In theeve ntofan automatic ormanua lemer‐
ge ncy callth efo llo wing datais transmit ted, for
ex am ple:
R Vehicle's GPSposition data
R GPS position dataon thero ute(a few
300 feet (hundr edmeters)bef oreth einci‐
dent )
R Direct ion oftra vel
R Vehicle identif ication number
R Vehicle drive type
R Number ofpeop lede term ined tobe inthe
ve hicle
R Whe ther Mer cedes meconnect isavailable
or not
R Whe ther theemer gency callwa sinitiat ed
manually oraut omatically
R Time oftheacciden t R
Languag ese tting onthemultimedia system
Dat atra nsmit tedis vehicle information. Foran y
qu estion sabout thecollect ion,useand shar ing
of theeCall system data,please contact MBU‐
SA 'sCus tomer Assis tance Center at800-F OR-
MER C.
Fo rCa nada ,plea secont actMBC's Customer
Assis tance Center at1-800-38 7-000.
Cu stomer requ ests forco veredinf ormation
should besubmitt edvia thesame chann els.
Fo raccide ntclar ificatio npur poses ,th efo llo wing
measur escan betake nup toan hour afte rth e
emer gency callha sbe en initia ted:
R The current vehicle position canbecalled up
R Avo ice con nection totheve hicle occupants
can beestab lished Multim
ediasystem 323

Online
andInterne tfunctions Int
erne tconnection Inf
ormat iononconnecting totheInt erne t 000A
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. 0007
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. 0007
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system. 000A
WARNIN GRisk ofdist ra ction from oper‐
ati ng mob ile commu nication equipme nt
whi letheve hicle isin mo tion
If yo uoper atemob ilecomm unic ationeq uip‐
men twhen drivin g,youwill bedistract ed
fr om thetra ffic situat ion.This could also
cause youto lose control of theve hicle. 0007
Onlyoper ateth is eq uipmen twhen the
ve hicle isstatio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng mob ile comm unicati onequip ment in
th eve hicle.
The Interne tfunct ionscanonlybe used toalimi‐
te ddeg reewhils tdr iving.
Fu nction ofthecomm unicationmodule
On vehicles withabuilt-in communication mod‐
ule, theInt erne tcon nect ionises tablished viaan
int egratedSIM card. To
use Inte rn et acc ess viathecomm unication
module thefo llo wing condition smus tbe met:
R The vehicle iseq uipped withaper manent ly
ins talled com munic ationmodule.
R Mer cedes meconnectis act ive and ready for
oper ation.
R Mer cedes meconn ectisactiv ated forInt er‐
ne taccess.
R Cou ntrydepe ndent :dat avo lume via
Mer cedes meconnectis available.
If th edat avo lume limitisreac hed, theav ailabil‐
ity ofMer cedesme connectser vices islimit ed.
The datavo lume mustbe pur chased via
Mer cedesme connect.
0009 Con tact an author ized Mercedes-B enzCen‐
te rto find outwh ether itis possible topur‐
ch ase datavo lume inyour count ry.
Es tablish inganInterne tconnect ion
Mult imedia system:
0018 Connec t 0007
Forex am ple, selec tz Browser . 32
4
Mult imed iasystem

0009
The multimedia system usually establishes
th eInt erne tcon nect ionautomaticall y.Ifth e
multime diasystem isno tcon nect edtothe
Int erne t,th eInt erne tcon nect ionises tab‐
lished whenanInterne tapplication isused.
0009 The availabilit yof we bbr ows ersis count ry-
dependen t. Connection
status Co
nne ctio nst atus overview 1
Displa yof existin gcon nection Displa
yingtheconnecti onstatus
Mul timedi asy stem:
0018 System 0019
ö Connec tivity 0007
Select Internet Status .
0009 Inthecase ofacon nect ionviathecomm uni‐
cation module thefo llo wing status informa‐
tio nis sho wn:
R Type ofnetwork
R Status online /offline Mer
cedes-B enzApps Calling
upMer cedes-B enzApps
Re quirement s:
R The regis tration forth euse ofMer cedes-
Benz Apps hasbeen completed.
R The gener alterm sand conditions have been
con firm ed.
Multimedia system:
0018 Connec t0019
00C0 Mercedes- BenzApps 0007
Select anapp. 0009
The available featur esarecoun try- depend‐
ent .
Licen sefees ma ybe applicable.
Oper ating Mercedes-Benz Appsusing voice
contr ol
Re quirement s:
R The regis tration forth euse ofMer cedes-
Benz Apps hasbeen completed.
R The gener alterm sand conditions have been
con firm ed.
The 0054 symbol indicatesthat aMer cedes-
Ben zapp canbeused viavoice con trol. 0007
Selec ta Mer cedes -Benz app.
The app men uis displa yed. 0007
Touse voice contr ol:select 0054Lan-
guage. 0007
Sayth equ estion orcomm and.
0009 Voice con trol isno tav ailable inall coun tries
and languages. Mult
imed iasystem 325

We
bbr ow ser Calling
upawe bpag e 000A
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. 0007
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. 0007
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system. Multimedia
system:
0018 Connec t0019
z Browser
0019 z Enter URL 0007
Entera we baddr ess.
0009 The func tion iscount ry-de pende nt. 0007
Tofinish theentr yand callupthewe b‐
sit e:select 0054.
Sho wing/hiding thewe bbr ows ermenu
If yo ucall upawe bsit eby selecting alink ,fo r
ex am ple, thewe bbr ows ermenu ishidden. 0007
Tosho w/hide: press the0038 button.
0009 The webbr ows ersuppor tsvideo playbac k.
0009 Nowebsit esorvideos aredispla yedwhile
th eve hicle isin mo tion. We
bbr ow ser overview 1
URL entry
2 Bookma rks
3 Webpag e,bac k
4 Webpag e,forw ards
5 Options
6 Closes thebr ows er 326
Multimedia system

Callin
gup webbr ow ser options
Multimedia system:
0018 Connec t0019
z Browser
0019 Z Option s
The follo wing functionsar eav ailable:
R Refr esh Page /Canc el
R Zoom
R Browser Settings
R DeleteBr owser Data 0007
Select anoptio n. 0007
Mak eth edesir edchang estothese ttings.
Calling upthewe bbr ow ser settings
Multimedia system:
0018 Connec t0019
z Browser
0019 Z Option s0019
Browser Setting s
The follo wing functionsar eav ailable:
R BlockPop- Ups
R Activate Javasc ript
R Allo wCook ies 0007
Activate0073 ordeacti vate 0053 thefunc tion. Dele
ting brow ser data
Multimedia system:
0018 Connec t0019
z Browser
0019 Z Option s0019
Delet eBrowser Data
The follo wing option sar eav ailable:
R All
R Cache
R Cook ies
R Entered URLs
R FormDat a 0007
Select anoptio n. 0007
Select Yes.
Ma nagi ngbookm arks
Multimedia system:
0018 Connec t0019
z Browser
0019 ß Bookmarks
Selecting abookmar k 0007
Select anent ry. Cr
eat ing abookm ark 0007
Sele ctAdd New Bookmark. 0007
Entera URL andaname. 0007
Select ¡.
Editin gaboo kmar k 0007
Highl ightabookmar k. 0007
Select p. 0007
Select Edit . 0007
EnteraUR Land aname . 0007
Select ¡.
De leting abo okmar k 0007
Highlight aboo kmar k. 0007
Select p. 0007
Select Dele te. 0007
Select Yes.
Cl os ingthe brow ser
Multimedia system:
0018 Connec t0019
z Browser 0007
Select åCloseBrowser . Multimedia
system 32
7

Int
erne tra dio Cal
ling up Inte rn et radio
Re quirement s:
R The Interne tra dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
The service sar ecou ntry-dependen t.
Fo rmor einf ormation, consultanauthor ized
Mer cedes-B enzCent er.
Multimedia system:
0018 Radio 0019
Þ Radio Source 0007
Select TuneIn Radio.
The Interne tra dio displa yappear s.The last
st atio nse tst ar ts pla ying .
0009 The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. In
te rn et radio overvie w 1
Inte rn et radio prov ider
2 Selec tedcat egor y
3 Displa y(if con nectedto privat euser
accoun t)
4 Datatra nsf errate
5 Current statio nis stor ed asafa vo rite
6 Addition alinf ormation onthecur rent statio n Select
ingand connect ingInterne tra dio sta‐
tion s
Mul timedi asy stem:
0018 Radio 0019
Þ Radio Source
0019 TuneIn Radio0019
00D3 Search 0007
Select acat egor y. 0007
Select ast atio n.
The connectionis es tablished automatic ally.
or 0007
Select EnterAddress orPOI . 0007
Enterast atio nnam eusin gth eent ryfield.
0009 Arelativ elylar ge volume ofdat acan be
transmit tedwhen usingInterne tra dio.
Sa ving/dele tinganInterne tra dio station as
a fa vo rite
Multimedia system:
0018 Radio 0019
Þ Radio Source
0019 TuneIn Radio 0007
Select ast atio n. 328
Multimed iasystem