service indicator MERCEDES-BENZ C320 2001 W203 User Guide

221 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index pressing the button (for longer than 2 seconds) located
under the cover. See below for instructions on initiating
an emergency call manually.
Once the emergency call is in progress, the indicator
lamp in the “SOS” button will begin to flash. The
message “EMERGENCY CALL – ESTABLISHING CALL”
appears in the multifunction display. When the
connection is established, the message “EMERGENCY
CALL – CALL CONNECTED” appears in the
multifunction display. All information relevant to the
emergency, such as the location of the vehicle
(determined by the GPS satellite location system),
vehicle model, identification number and color are
generated.
A voice connection between the Response Center and
the occupants of the vehicle will be established
automatically soon after the emergency call has been
initiated. The Response Center will attempt to determine
more precisely the nature of the accident provided they
can speak to an occupant of the vehicle.The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time,
•the relevant cellular phone network and GPS signals
are available.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the multifunction display.Should this occur, assistance must be summoned
by other means.

223 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
Tele Aid system will transmit data generating the
vehicle identification number, model, color and location
(subject to availability of cellular and GPS signals).A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. The nature of the need for assistance can
then be described. Sign and Drive services (jump start, a
few gallons of fuel or the replacement of a flat tire with
the vehicle spare tire) are available.
If the vehicle requires more than Sign and Drive
services, the Mercedes-Benz Roadside assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow your
vehicle to the nearest Mercedes-Benz Center.
For other than Sign and Drive services, labor and / or
towing charges may apply. Refer to the Roadside
Assistance manual for more information.
Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for
approximately 5 seconds during the system self-check
after turning electronic key in starter switch to
position 2 (together with the “SOS” button and the
Information button¡).
See system self-check on page 220 when the indicator
lamp does not light up in red or stays on longer than
approximately 5 seconds.
Wa r n i n g !
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, vehicle in
a dangerous road location), please do not wait for
voice contact after you have pressed the emergency
button. Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency officials
with the vehicle’s approximate location if they
receive an “SOS” signal and cannot make voice
contact with the vehicle occupants.

224 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Client Assistance Center. The button will flash while
the call is in progress. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. Information regarding the operation
of your vehicle, the nearest Mercedes-Benz Center or
Mercedes-Benz USA products and services is available
to you.
If you have chosen the Route Guidance Service (an
optional service available at additional cost in the USA
only), your communication will be transferred to our
Response Center, who will provide the appropriate
information.
For more details concerning this optional service,
please contact the Response Center at 1-800-756-9018.Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately 5 seconds
during the system self-check after turning electronic
key in starter switch to position 2 (together with the
“SOS” button and the Roadside Assistance button).
See system self-check on page 220 when the indicator
lamp does not light up in red or stays on longer than
approximately 5 seconds.
Important!
If the indicator lamps do not illuminate or remain
illuminated (in red) at any time, the Tele Aid system has
detected a fault or the service is not currently active,
and may not initiate a call. Visit your Mercedes-Benz
Center and have the system checked or contact the
Response Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possible.

225 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
complete. O n ce a c all i s c onc lud ed , a chir p will be heard ,
the appropriate indicator lamp will stop flashing and a
tone will be heard indicating that the system has reset.Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded and this can only be completed by
a Response Center or Client Assistance Center
representative.

227 Tele Aid
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index Starguide (except Canada)
(only vehicles with optional COMAND system)
If you have chosen Starguide Service, you can request
several individual informations, for example the latest
news or stock market reports, information about
weather and travel or get your e-mail on the COMAND.
For notes on operation see separate COMAND operator’s
manual.
For more details concerning this optional service,
please contact the Response Center at 1-800-756-9018
(in the USA).Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
If the indicator lamp in the “SOS” button does not
illuminate during or remains illuminated after the
system self-check, have the system checked at the
nearest Mercedes-Benz Center as soon as possible.

236 Automatic transmission
Te ch n i c a l
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle.Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
A ls o, w hen pa rked on a n in c li ne, pos i tion “P” a lon e
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 243 for parking brake. When parked on an incline, also turn front wheel
against curb.

268 Malfunction and indicator lamps
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index
Malfunction and indicator lamps
in the instrument cluster
General information:
If a bulb in the instrument cluster fails to light up
during the bulb self-check when turning the electronic
key in steering lock to position 2, have it checked and
replaced if necessary.
Emission control
Certain systems of the engine serve to keep the toxic
components of the exhaust gases within permissible
limits required by law.
These systems, of course, will function properly only
when maintained strictly according to factory
specifications. Any adjustments on the engine should,
therefore, be carried out only by authorized
Mercedes-Benz Center qualified technicians. Engine
adjustments should not be altered in any way. Moreover,
the specified service jobs must be carried out regularly
according to Mercedes-Benz servicing requirements.
For details refer to the Service Booklet.On-board diagnostic system
Check engine malfunction indicator lamp
Engine malfunction indicator lamp. If the
“CHECK ENGINE” malfunction indicator
lamp comes on when the engine is running,
it indicates a malfunction of the fuel management
system, emission control system, systems which impact
emissions, or the fuel cap is not closed tight (check the
fuel cap). If the “CHECK ENGINE” lamp is illuminated
continuously and the vehicle is driving normally, you
Wa r n i n g !
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon monoxide,
and inhaling it can cause unconsciousness and
lead to death. Do not run the engine in confined areas (such as a
garage) which are not properly ventilated. If you
think that exhaust gas fumes are entering the
vehicle while driving, have the cause determined
and corrected immediately. If you must drive under
these conditions, drive only with at least one
window fully open.

283 Malfunction and warning messages
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index ENGINE OIL LEVEL
* C = Category, see page 274.
1 The engine oil level must be checked immediately. See Engine oil
level indicator on page 128.
2 There is no oil in the engine. There is a danger of engine damage.3 There is a risk of damaging the engine or catalytic converter. The
engine oil level must be checked immediately. See Engine oil level
indicator on page 128.
4 The engine oil level has dropped to a critical level.
Check the engine oil level immediately. See Engine oil level
indicator on page 128 and check the engine for visible leakage
(loss of oil).
It may be that there is water in the engine oil. Have the engine oil
checked.
5 The measuring system is malfunctioning.
When the “ENGINE OIL LEVEL – CHECK LEVEL!”
message appears while the engine is running and at
operating temperature, the engine oil level has dropped
to approximately the minimum mark on the dipstick.
When this occurs, the warning will first come on
intermittently and then stay on if the oil level drops
further.
If no oil leaks are noted, continue to drive to the nearest
service station where the engine oil should be topped to
the “full” mark on the dipstick with an approved oil.
The engine oil level warnings should not be ignored.
Extended driving with the symbol displayed could
result in serious engine damage that is not covered by
the Mercedes-Benz Limited Warranty.
Line 1 Line 2 C*
ENGINE OIL LEVEL CHECK LEVEL!
1
2
ENGINE OIL LEVEL STOP, ENGINE OFF!
2
1
ENGINE OIL LEVEL REDUCE OIL LEVEL1
3
2
ENGINE OIL VISIT WORKSHOP!
4
2
ENGINE OIL LEVEL VISIT WORKSHOP!
5
2

366 Index
Te ch n i c a l
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
DDashboard ......................................................................... 16
Door control panel ........................................................... 14
Door entry lamps ........................................................... 190
Drive sensibly - Save Fuel ............................................244EEasy-entry/exit feature ................................................... 41
Electronic main key ......................................................... 23
Changing batteries ...................................................332
Synchronizing remote control ................................334
Electronic stability program (ESP) ..............................260
Emergency engine shut-down .....................................334
Emergency operation of sliding/pop-up roof ............335
Emergency tensioning retractor (ETR) ......................... 64
Emergency unlocking in case of accident ................... 34
Engine oil consumption ................................................ 129
Engine oil level indicator .............................................. 128
Enlarged cargo area .......................................................207
ENTRANCE POSITION - malfunction and warning
messages ....................................................................292
Exterior lamp switch ..................................................... 130
Daytime running lamp mode .................................. 132
Exterior lamps ................................................................326Additional turn signals on
the exterior mirror .............................................. 330
Bulbs for high and low beam ................................. 328
Headlamp assembly ................................................. 327
High mounted stop lamp ......................................... 330
License plate lamps ................................................. 330
Parking and standing lamp .................................... 328
Replacing bulbs ........................................................ 326
Taillamp assemblies ................................................ 329
Turn signal lamp ...................................................... 328
Exterior mirror adjustment ............................................ 81
Exterior mirror, front passenger side,
parking position ..........................................................82
FFirst aid kit ..................................................................... 294
Flexible service system (FSS) ......................................125
Front airbags ....................................................................65
Front center console storage
compartment ventilation ......................................... 158
Front seat adjustment .....................................................42
Fuel filler flap, manual release ................................... 335
Fuel reserve warning ..................................................... 271
Fuses ............................................................................... 295