service MERCEDES-BENZ C320 2004 W203 Owner's Manual

Our company and staff congratulate you
on the purchase of your new
Mercedes-Benz.
Your selection of our product is a demon-
stration of your trust in our company
name. Furthermore, it exemplifies your
desire to own an automobile that will be as
easy as possible to operate and provide
years of service.
Your Mercedes-Benz represents the ef-
forts of many skilled engineers and crafts-
men. To help assure your driving pleasure,
and also the safety of you and your passen-
gers, we ask you to make a small invest-
ment of time:


Please read this manual carefully, then
return it to your vehicle where it will be
handy for your reference.


Please follow the recommendations
contained in this manual. They are de-
signed to acquaint you with the opera-
tion of your Mercedes-Benz.


Please pay attention to the warnings
and cautions contained in this manual.
They are designed to help improve the
safety of the vehicle operator and oc-
cupants.
We extend our best wishes for many miles
of safe, pleasurable driving.
Mercedes-Benz USA, LLC
A DaimlerChrysler Company

Contents
Introduction.......................................... 9
Product information ................................ 9
Operator’s Manual ............................... 10
Service and warranty information .. 10
Important notice for California
retail buyers and lessees of
Mercedes-Benz automobiles .......... 11
Maintenance .................................. 12
Roadside Assistance ...................... 12
Change of address or ownership.... 12
Operating your vehicle outside
the USA or Canada......................... 13
Where to find it .................................... 14
Symbols ............................................... 15
Operating safety .................................. 16
Proper use of the vehicle ............... 16
Problems with your vehicle .................. 17
Reporting safety defects...................... 18
Reporting Safety Defects ............... 18
At a glance.......................................... 19
Cockpit ................................................. 20
Instrument cluster ................................ 22
Multifunction steering wheel ................ 24
Center console ..................................... 25
Upper part ...................................... 25
Lower part ...................................... 26
Overhead control panel ........................ 27
Door control panel................................ 28
Getting started................................... 29
Unlocking ............................................. 30
Unlocking with the SmartKey ......... 30
Adjusting .............................................. 32
Seats .............................................. 32
Steering wheel ................................ 36
Mirrors ............................................ 38
Driving .................................................. 40
Fastening the seat belt ................... 40
Starting the engine ......................... 43
Switching on headlamps ................. 46
Turn signals and high beam ............ 47
Windshield wipers ........................... 47
Problems while driving.................... 49
Parking and locking .............................. 50
Parking brake ................................. 50
Switching off headlamps................. 51
Turning off engine ........................... 52

ContentsOperation......................................... 237
The first 1 000 miles (1 500 km) ......... 238
Driving instructions ............................ 239
Drive sensibly – save fuel ............. 239
Drinking and driving ..................... 239
Pedals .......................................... 239
Power assistance ......................... 239
Brakes .......................................... 240
Driving off..................................... 241
Parking ......................................... 241
Tires ............................................. 242
Hydroplaning ................................ 242
Tire traction .................................. 243
Tire speed rating .......................... 243
Winter driving instructions ........... 244
Standing water ............................. 245
Passenger compartment .............. 246
Driving abroad .............................. 246
Control and operation of radio
transmitters.................................. 246
Catalytic converter ....................... 247
Emission control........................... 247
Coolant temperature .................... 248At the gas station .............................. 249
Refueling ...................................... 249
Check regularly and before
a long trip ..................................... 251
Engine compartment ......................... 252
Hood ............................................ 252
Engine oil ..................................... 253
Transmission fluid level ................ 256
Coolant level ................................ 257
Battery ......................................... 258
Windshield washer system and
headlamp cleaning system* ......... 259
Tires and wheels ................................ 260
Important guidelines .................... 260
Life of tire..................................... 261
Direction of rotation ..................... 261
Checking tire inflation pressure ... 261
Rotating wheels ........................... 262Winter driving .................................... 263
Winter tires .................................. 263
Block heater (Canada only) .......... 264
Snow chains................................. 264
Maintenance...................................... 265
Clearing the service indicator ...... 265
Service term exceeded ................ 265
Calling up the service indicator .... 266
Resetting the service indicator .... 266
Vehicle care....................................... 267
Cleaning and care of the vehicle .. 267

ContentsTechnical data.................................. 335
Spare parts service ............................ 336
Warranty coverage ............................. 337
Loss of Service and Warranty
Information Booklet...................... 337
Identification labels............................ 338
Layout of poly-V-belt drive ................. 339
C 230 Kompressor Sport.............. 339
C 240/C 320 (all models) ............ 339
C 32 AMG..................................... 339
Engine ................................................ 340
Rims and Tires ................................... 342
Same size tires ............................. 343
Mixed size tires ............................ 344
Minispare wheel ........................... 345
Electrical system................................ 346
Main dimensions................................ 347
Weights .............................................. 348Fuels, coolants, lubricants, etc. ......... 349
Capacities .................................... 349
Engine oils.................................... 352
Engine oil additives ...................... 352
Air conditioning refrigerant .......... 352
Brake fluid .................................... 352
Premium unleaded gasoline ......... 353
Fuel requirements ........................ 353
Gasoline additives ........................ 354
Flexible Fuel Vehicles ................... 354
Coolants....................................... 356
Windshield washer and headlamp
cleaning* system ......................... 358
Consumer information ....................... 359
Uniform tire quality grading ......... 359
Technical terms............................... 361Index................................................. 367

10 IntroductionOperator’s Manual
Operator’s ManualThis Operator’s Manual contains a great
deal of useful information. We urge you to
read it carefully and familiarize yourself
with the vehicle before driving.
For your own safety and longer service life
of the vehicle, we urge you to follow the in-
structions and warnings contained in this
manual. Ignoring them could result in dam-
age to the vehicle or personal injury to you
or others. Vehicle damage caused by fail-
ure to follow instructions is not covered by
the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the
equipment described in this manual.
Therefore, you may find explanations for
optional equipment not installed in your
vehicle. If you have any questions about
the operation of any equipment, your au-
thorized Mercedes-Benz Center will be
glad to demonstrate the proper proce-
dures.We continuously strive to improve our
product, and ask for your understanding
that we reserve the right to make changes
in design and equipment. Therefore, infor-
mation, illustrations and descriptions in
this Operator’s Manual might differ from
your vehicle.
Optional equipment is also described in
this manual, including operating instruc-
tions wherever necessary. Since they are
special-order items, the descriptions and
illustrations herein may vary slightly from
the actual equipment of your vehicle.
If there are any equipment details that are
not shown or described in this Operator’s
Manual, your authorized Mercedes-Benz
C e n t e r w i l l b e g l a d t o i n f o r m y o u o f c o r r e c t
care and operating procedures.
The Operator’s Manual and Service Book-
let are important documents and should be
kept with the vehicle.
Service and warranty information
The Service and Warranty Information
Booklet contains detailed information
about the warranties covering your
Mercedes-Benz, including:

New Car Limited Warranty


Emission System Warranty


Emission Performance Warranty


California, Maine, Massachusetts, and
Vermont Emission Control System
Warranty
(California, Maine, Massachusetts, and
Vermont only)


State Warranty Enforcement Laws
(Lemon Laws)

11 Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its au-
thorized repair or service facilities fail to fix
one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the pe-
riod of 18 months from original delivery of
the vehicle or the accumulation of
18 000 miles (approx. 29 000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair at-
tempts is presumed for a retail buyer or
lessee if one or more of the following oc-
curs: (1) the same substantial defect or mal-
function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that de-
fect or malfunction has been subject to
repair two or more times, and you have
directly notified Mercedes-Benz USA,
LLC in writing of the need for its repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to repair
four or more times and you have direct-
ly notified us in writing of the need for
its repair, or(3) the vehicle is out of service by reason
of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than
30 calender days. Written notification
should be sent to us, not a dealer, at
Mercedes-Benz USA, LLC, Customer
Assistance Center, One Mercedes
Drive, Montvale, NJ 07645-0350.

12 IntroductionOperator’s ManualMaintenance
The Service Booklet describes all the nec-
essary maintenance work which should be
performed at regular intervals.
Always have the Service Booklet with you
when you take the vehicle to your autho-
rized Mercedes-Benz Center for service.
The service advisor will record each ser-
vice in the booklet for you.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program provides factory-trained technical
help in the event of a breakdown. Calls to
the toll-free Roadside Assistance number
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz
Customer Assistance Representatives
24 hours a day, 365 days a year.
For additional information refer to the
Mercedes-Benz Roadside Assistance
Program Brochure in your glove box.
Change of address or ownership
If you change your address, be sure to
send in the “Change of Address Notice”
found in the Service and Warranty Informa-
tion Booklet, or simply call the
Mercedes-Benz Customer Assistance
Center (in the USA) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at 1-800-387-0100. It
is in your own interest that we can contact
you should the need arise.
If you sell your Mercedes, please leave all
literature with the vehicle to make it avail-
able to the next operator.
If you bought this vehicle used, be sure to
send in the “Notice of Purchase of Used
Car” found in the Service and Warranty In-
formation Booklet, or call the
Mercedes-Benz Customer Assistance Cen-
ter (in the USA) at 1-800-FOR-MERCedes,
or Customer Service (in Canada) at
1-800-387-0100.

13 Introduction
Operator’s Manual
Operating your vehicle outside the USA or Canada
If you plan to operate your vehicle in for-
eign countries, please be aware that

service facilities or replacement parts
may not be readily available,


unleaded gasoline for vehicles with cat-
alytic converters may not be available;
the use of leaded fuels will damage the
catalysts,


gasoline may have a considerably low-
er octane rating, and improper fuel can
cause engine damage.Certain Mercedes-Benz models are avail-
able for delivery in Europe under our Euro-
pean Delivery Program. For details, consult
your authorized Mercedes-Benz Center or
write to:
In the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
849 Eglinton Avenue East
Toronto, Ontario M4G 2L5

14 IntroductionWhere to find it
Where to find itThis Operator’s Manual is designed to pro-
vide comprehensive support information
for you, the vehicle operator. Each section
has its own reference color so you can find
information quickly.At a glance
Here you will find an overview of all the
controls that can be operated from the
driver’s seat.Getting started
Here you will find all the information you
need for your first drive. You should read
this section first if this is your first
Mercedes-Benz vehicle or if you are rent-
ing or borrowing this vehicle.Safety and Security
H e r e y o u w i l l f i n d d e s c r i p t i o n s o f t h e s a f e t y
features of your vehicle.
Controls in detail
Here you will find detailed information
about the equipment installed in your vehi-
cle. This section expands on the “Getting
started” section and also describes techni-
cal innovations. If you are already familiar
with the basic functions of your vehicle,
this section will be of particular interest to
you.Operation
Here you will find all the information you
need for the proper operation of your vehi-
cle.Practical hints
This section provides fast assistance for
dealing with problems you may encounter.
Technical data
All important technical data for your vehi-
cle can be found in this section.Indexes
The glossary provides explanations of the
most important technical terms.
The table of contents and the index are de-
signed to help you find information quickly
and easily.
The following publications are part of your
vehicle documentation:

this Operator’s Manual


the Service Booklet
Separate operating instructions will be
provided as required depending on the
equipment options installed in your vehi-
cle.

46 Getting startedDrivingAfter a cold start, the automatic transmis-
sion shifts at a higher engine revolution.
This allows the catalytic converter to reach
its operating temperature earlier.
For more information on driving, see “Driv-
ing instructions” (
page 239).
Switching on headlamps
The exterior lamp switch is located on the
dashboard to the left of the steering wheel.Exterior lamp switch1Off
2Low beam headlamps on
Turn switch toB.
For more information on headlamps, see
“Lighting” (
page 102).
Warning!
G
On slippery road surfaces, never downshift
in order to obtain braking action. This could
result in drive wheel slip and reduced vehi-
cle control. Your vehicle’s ABS will not pre-
vent this type of loss of control.!Place the gear selector lever in
positionR only when the vehicle is
stopped in order to avoid damaging the
transmission.!Do not run cold engine at high engine
speeds. Running a cold engine at high
engine speeds may shorten the service
life of the engine.
Warning!
G
Vehicles with automatic transmission:
It is dangerous to shift the gear selector le-
ver out ofP orN if the engine speed is high-
er than idle speed. If your foot is not firmly
on the brake pedal, the vehicle could accel-
erate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and when
your right foot is firmly on the brake pedal.