service indicator MERCEDES-BENZ C320 2004 W203 Owner's Manual

ContentsOperation......................................... 237
The first 1 000 miles (1 500 km) ......... 238
Driving instructions ............................ 239
Drive sensibly – save fuel ............. 239
Drinking and driving ..................... 239
Pedals .......................................... 239
Power assistance ......................... 239
Brakes .......................................... 240
Driving off..................................... 241
Parking ......................................... 241
Tires ............................................. 242
Hydroplaning ................................ 242
Tire traction .................................. 243
Tire speed rating .......................... 243
Winter driving instructions ........... 244
Standing water ............................. 245
Passenger compartment .............. 246
Driving abroad .............................. 246
Control and operation of radio
transmitters.................................. 246
Catalytic converter ....................... 247
Emission control........................... 247
Coolant temperature .................... 248At the gas station .............................. 249
Refueling ...................................... 249
Check regularly and before
a long trip ..................................... 251
Engine compartment ......................... 252
Hood ............................................ 252
Engine oil ..................................... 253
Transmission fluid level ................ 256
Coolant level ................................ 257
Battery ......................................... 258
Windshield washer system and
headlamp cleaning system* ......... 259
Tires and wheels ................................ 260
Important guidelines .................... 260
Life of tire..................................... 261
Direction of rotation ..................... 261
Checking tire inflation pressure ... 261
Rotating wheels ........................... 262Winter driving .................................... 263
Winter tires .................................. 263
Block heater (Canada only) .......... 264
Snow chains................................. 264
Maintenance...................................... 265
Clearing the service indicator ...... 265
Service term exceeded ................ 265
Calling up the service indicator .... 266
Resetting the service indicator .... 266
Vehicle care....................................... 267
Cleaning and care of the vehicle .. 267

78 Safety and SecurityAnti-theft systems
Anti-theft systemsImmobilizer
The immobilizer prevents unauthorized
persons from starting your vehicle.
Activating

Removing the SmartKey from the
starter switch activates the
immobilizer.
Deactivating


Inserting the SmartKey in the starter
switch deactivates the immobilizer.
Anti-theft alarm system*
Once the alarm system has been armed, a
visual and audible alarm is triggered when
someone opens

a door


the trunk lid


the hood
The alarm will stay on, even if the
activating element (a door, for example) is
immediately closed.
The alarm system will also be triggered
when


someone attempts to raise the vehicle


opening the vehicle with the
mechanical keyArming the alarm system
The alarm system is armed after locking
the vehicle with the SmartKey. The turn
signal lamps flash three times to indicate
that the alarm system is activated. A red
indicator lamp in the switch for the
tow-away alarm (
page 79) begins to
flash after approx. ten seconds after
arming the alarm system.
iIn case the engine cannot be started
(yet the vehicle’s battery is charged),
the system is not operational. Contact
an authorized Mercedes-Benz Center
or call 1-800-FOR-MERCedes (in the
USA), or 1-800-387-0100 (in Canada).
iIf the alarm stays on for more than
20 seconds, an emergency call is
initiated automatically by the Tele Aid
system* (
page 223) provided
Tele Aid service was subscribed to and
properly activated, and that necessary
cellular service and GPS coverage are
available.

223 Controls in detail
Useful features
Tele Aid* The Tele Aid system
(Tele
matic A
larm I
dentification on
D
emand)
The Tele Aid system consists of three
types of response:

automatic and manual emergency


roadside assistance and


information
The Tele Aid system is operational provid-
ing that the vehicle’s battery is charged,
properly connected, not damaged and
cellular and GPS coverage is available.
The speaker volume of a Tele Aid call can
be adjusted when using the volume control
on the multifunction steering wheel. To
raise, press buttonæ and to lower,
press buttonç.

To activate, press the SOS button, the
Roadside Assistance button• or
the Information button¡, depend-
ing on the type of response required.Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door
unlock, Info Services profile and more.
!The initial activation of the Tele Aid
system may only be performed by
completing the subscriber agreement
and placing an acquaintance call using
the SOS button. Failure to complete
either of these steps will result in a
system that is not activated. If the
system is not activated, the indicator
lamp in the SOS button stays on after
turning SmartKey in starter switch to
position2 and the message
TELE AID
EMERG. CALL – NOT ACTIVATED
will be
shown in the multifunction display for
approximately ten seconds.
If you have any questions regarding
activation, please call the Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
iThe SOS button is located above the
interior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.

225 Controls in detail
Useful features
EMERGENCY CALL – CALL CONNECTED

appears in the multifunction display. All in-
formation relevant to the emergency, such
as the location of the vehicle (determined
by the GPS satellite location system), vehi-
cle model, identification number and color
are generated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established,
the audio system mutes and the message
TELE AID – EMERGENCY CALL ACTIVE

appears in the multifunction display. The
Response Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is
operational. Activation requires a
subscription for monitoring services,
connection and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response
centeriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the
response center.
Warning!
G
If the indicator lamp in the SOS button is
illuminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
CALL FAILED appears in the multifunction
display for approximately ten seconds.
Should this occur, assistance must be
summoned by other means.

227 Controls in detail
Useful features
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and
actual vehicle data.Information button¡
Located below the center armrest cover is
the Information button¡.

Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of
cellular and GPS signals).
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 224)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS – CALL
FAILED
appears in the multifunction
display.
Roadside Assistance calls can be
terminated using the ìbutton on
the multifunction steering wheel.

228 Controls in detailUseful featuresA voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished, the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display.
Information regarding the operation of
your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
iThe indicator lamp on the Information
button¡ remains illuminated in red
for approximately ten seconds during
the system self-check after turning the
SmartKey in the starter switch to
position2 (together with the SOS
button and the Roadside Assistance
button•).
See system self-check (
page 224)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated
using theì button on the multi-
function steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remain illuminated (in red) at any time,
the Tele Aid system has detected a
fault or the service is not currently
active, and may not initiate a call. Visit
your Mercedes-Benz Center and have
the system checked or contact the
Response Center at 1-800-756-9018
(in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.

229 Controls in detail
Useful features
Upgrade signals
The Tele Aid system processes calls using
the following priority:

Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade
(alternating) tone will be heard, and the
appropriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to
retransmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retrans-
mission is completed. Once a call is
concluded, a beep will be heard and the
respective indicator lamp will stop flash-
ing. The COMAND* system operation will
resume.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100
in Canada.iThe indicator lamp in the respective
button flashes until the call is con-
cluded. Calls can only be terminated by
a Response Center or Customer Assis-
tance Center representative except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.

232 Controls in detailUseful features
Programming or reprogramming the
integrated remote control
Step 1:
Switch on ignition.
Step 2:

If you have previously programmed an
integrated signal transmitter button
and wish to retain its programming,
proceed to step 3. Otherwise, press
and hold the two outer signal transmit-
ter buttons2 and4 and release
them only when the indicator light
begins to flash after approximately
20 seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory. If you later wish to program a
second and/or third hand-held trans-
mitter to the remaining two signal
transmitter buttons, do not repeat this
step and begin directly with step 3.
iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience
difficulties with programming the
transmitter, contact your authorized
Mercedes-Benz Center, or call
Mercedes-Benz Customer Assistance
Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iFor operation in the USA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any
interference received, including
interference that may cause
undesired operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.

250 OperationAt the gas station
Open fuel filler flap by pushing at the
point indicated by the arrow.
The fuel filler flap springs open.

Turn fuel cap to the left and hold on to
it until possible pressure is released.

Take off cap and set it in the recess on
fuel filler flap.
To prevent fuel vapors from escaping
into open air, fully insert filler nozzle
unit.

Only fill your tank until the filler nozzle
unit cuts out – do not top up or overfill.

Replace fuel cap by turning it to the
right.
You will hear when fuel cap is
tightened.

Close fuel filler flap.Warning!
G
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gas to
spray back out when removing the fuel
pump nozzle, which could cause personal
injury.
iOnly use premium unleaded gasoline
with a minimum Posted Octane Rating
of 91 (average of 96 RON/86 MON).
Information on gasoline quality can
normally be found on the fuel pump.
More information on gasoline can be
found in the Factory Approved Service
Products pamphlet.
Flexible Fuel Vehicles are identified by
a label reading Premium gasoline or
E85 only! on fuel filler flap.
For more information, see “Flexible
Fuel Vehicles” (
page 354).
iLeaving the engine running and the fuel
cap open can cause the? malfunc-
tion indicator lamp to illuminate.
For more information, see “Practical
hints” (
page 276).


265 Operation
Maintenance
Maintenance
We strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Center, in accordance with
the Service Booklet at the times called for
by the FSS (Flexible Service System).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times/mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following
messages will appear in the multifunction
display while you are driving or when you
switch on the ignition (example service A):SERVICE A IN XX DAYS
SERVICE A IN XX MILES (KM)
SERVICE A DUE NOW!
The type of service due is indicated in the
multifunction display:
9Minor service (A)
´Major service (B)
Clearing the service indicator
The service indicator is automatically
cleared

after ten seconds when you switch on
the ignition or when reaching the
service threshold while driving


after 30 seconds, once the suggested
service term has passed
You can also clear it yourself.

Press the reset button on the
instrument cluster (
page 22).
Service term exceeded
If you have exceeded the suggested
service term, you will see the following
message in the multifunction display:SERVICE A EXCEEDED BY XX DAYS
SERVICE A EXCEEDED BY XX MI (KM)An acoustic signal will also sound.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.