towing MERCEDES-BENZ C320 2004 W203 Owner's Manual

Contents
Practical hints................................ 273
What to do if … .................................. 274
Lamps in instrument cluster ........ 274
Lamp in center console................ 279
Messages in the display ............... 280
Where will I find ...? ........................... 300
First aid kit ................................... 300
Vehicle tool kit ............................. 300
Minispare wheel ........................... 302
Unlocking/locking in an emergency .. 305
Unlocking the vehicle ................... 305
Locking the vehicle ...................... 306
Changing batteries in
the SmartKey ............................... 307
Fuel filler flap ............................... 308
Manually unlocking the
transmission gear selector lever .. 308
Opening/closing in an emergency..... 309
Sliding/pop-up roof* ................... 309Replacing bulbs .................................. 310
Bulbs ............................................. 310
Replacing bulbs for front lamps .... 312
Side marker lamp bulb .................. 314
Replacing bulbs for rear lamps ..... 315
Replacing wiper blades....................... 316
Removing wiper blades ................. 316
Installing wiper blades .................. 316
Flat tire ............................................... 317
Preparing the vehicle .................... 317
Mounting the Minispare wheel...... 317
Battery................................................ 323
Disconnecting the battery............. 324
Removing the battery.................... 324
Charging and reinstalling
the battery .................................... 324
Reconnecting the battery.............. 325Jump starting...................................... 326
Towing the vehicle.............................. 328
Installing towing eye bolt .............. 331
Fuses.................................................. 332
Fuse box in
passenger compartment ............... 332
Fuse box in engine compartment . 333
Auxiliary fuse box in trunk ............ 334

80 Safety and SecurityAnti-theft systemsArming tow-away alarm
When you lock your vehicle, the tow-away
alarm is automatically armed after about
30 seconds.
When you unlock your vehicle, the
tow-away protection disarms
automatically.
Disarming tow-away alarm
To prevent triggering the tow-away alarm,
switch off the tow-away alarm feature
before towing the vehicle, or when parking
on a surface subject to movement, such as
a ferry or auto train.The switch is located on the center
console.
1Tow-away alarm off switch
2Indicator lamp

Switch off the ignition and remove the
SmartKey.

Press upper switch position1.
Indicator lamp2 in switch comes on
briefly.

Exit and lock your vehicle with the
SmartKey.
The tow-away alarm remains disarmed
until you lock your vehicle again.
Canceling the alarm
To cancel the alarm:

Insert the SmartKey in the starter
switch.
or

Press theŒ or‹ button on the
SmartKey.
iYou cannot disarm the tow-away alarm
while the ignition is switched on.

90 Controls in detailLocking and unlockingSeparately unlocking the trunk
Pull the mechanical key out of the
SmartKey (
page 305).

Insert the mechanical key in the trunk
lid lock.

Turn the mechanical key
counterclockwise to neutral
position1 (
page 89).
You can now open the trunk (
page 86).
A minimum height clearance of 5.71 ft
(1.74 m) is required to open the trunk lid.
Automatic central locking
The doors and the trunk automatically lock
when the ignition is switched on and the
wheels are turning at vehicle speeds of ap-
proximately 9mph (15km/h) or more.
You can open a locked door from the in-
side. Open door only when conditions are
safe to do so.For more information on towing the vehi-
cle, see see “Towing the vehicle”
(
page 328).
You can deactivate the automatic locking
mode using the control system, see “Set-
ting automatic locking” (
page 133).
iYou can only cancel the separate trunk
locking mode by means of the mechan-
ical key.
Warning!
G
Only drive with the trunk closed. Among
other dangers, such as your view being
blocked, exhaust fumes may enter the
vehicle interior.
iThe doors unlock automatically after an
accident if the force of the impact
exceeds a preset threshold.
The vehicle automatically locks when
the ignition is switched on and the
wheels are turning at vehicle speeds of
approximately 9 mph (15 km/h) or
more. You could therefore lock yourself
out when the vehicle

is pushed or towed


is on a test stand

216 Controls in detailUseful features
Useful featuresInterior storage spaces Glove box
1Glove box lid release
2Glove box
Opening the glove box

Pull lid release1.
The glove box lid opens downward.
Closing the glove box

Push lid up to close.Locking the glove box

Insert mechanical key (
page 305)
into the glove box lock and turn it to
position2.
Unlocking the glove box

Turn mechanical key (
page 305) in
the glove box lock to position1.
Warning!
G
To help avoid personal injury during a colli-
sion or sudden maneuver, exercise care
when stowing objects in the vehicle. Put lug-
g a g e o r c a r g o i n t h e t r u n k i f p o s s i b l e . D o n o t
pile luggage or cargo higher than the seat
backs. Do not place anything on the shelf
below the rear window.
Luggage nets cannot secure hard or heavy
objects.
Keep compartment lids closed. This will help
to prevent stored objects from being thrown
about and injuring vehicle occupants during
an accident.
iPrior to closing the glove box, close the
compartment for glasses first.

227 Controls in detail
Useful features
system mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE

appears in the multifunction display.

Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may
apply. Refer to the Roadside Assistance
manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.


Remote Vehicle Diagnostics: This
function permits the Mercedes-Benz
Roadside Assistance dispatcher to
download malfunction codes and
actual vehicle data.Information button¡
Located below the center armrest cover is
the Information button¡.

Press and hold button (for longer than
two seconds).
A call to the Customer Assistance
Center will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of
cellular and GPS signals).
iThe indicator lamp on the Roadside
Assistance button• remains illumi-
nated in red for approximately ten sec-
onds during the system self-check after
turning the SmartKey in the starter
switch to position2 (together with the
SOS button and the Information
button¡).
See system self-check (
page 224)
when the indicator lamp does not come
on in red or stays on longer than
approximately ten seconds.
If the indicator lamp on the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network is not available). The
message
TELE DIAGNOSIS – CALL
FAILED
appears in the multifunction
display.
Roadside Assistance calls can be
terminated using the ìbutton on
the multifunction steering wheel.

273 Practical hints
What to do if …
Where will I find ...?
Unlocking/locking in an emergency
Opening/closing in an emergency
Replacing bulbs
Replacing wiper blades
Flat tire
Battery
Jump starting
Towing the vehicle
Fuses

300 Practical hintsWhere will I find ...?
Where will I find ...?First aid kit
The first aid kit is located in the trunk on
the left side secured by a velcro strap.
Unfasten velcro strap.

Remove first aid kit.
Vehicle tool kit
The vehicle tool kit is located in the storage
compartment underneath the trunk floor.
The following is included:

Towing eye bolt


Wheel wrench


Alignment bolt


Vehicle jack


Wheel bolts


Special fuse extractor


Spare fusesRemoving the vehicle tool kit

Lift up trunk floor cover and engage
trunk floor handle in upper edge of
trunk.
1Retaining screw
2Storage well casing

Loosen retaining screw1 in the
middle of storage well casing2.

Remove storage well casing2.
iCheck expiration dates and contents
for completeness at least once a year
and replace missing/expired items.

328 Practical hintsTowing the vehicle
Towing the vehicleMercedes-Benz recommends that the
vehicle be transported with all wheels off
the ground using flatbed or appropriate
wheel lift/dolly equipment. This method is
preferable to other types of towing.When circumstances do not permit the
recommended towing methods, the
vehicle may be towed with all wheels on
the ground or front wheels raised (except
vehicles with 4MATIC) only so far as
necessary to have the vehicle moved to a
safe location where the recommended
towing methods can be employed.
!Use flatbed or wheel lift/dolly equip-
ment with SmartKey in starter switch
turned to position0.
Do not tow with sling-type equipment.
Towing with sling-type equipment over
bumpy roads will damage radiator and
supports.
To prevent damage during transport,
do not tie down vehicle by its chassis or
suspension parts.
Switch off the tow-away alarm
(page 79) and deactivate the auto-
matic central locking (
page 133).
!Vehicles with automatic transmission
and/or 4MATIC:
Do not tow-start the vehicle.!Vehicles with 4MATIC:
Do not tow with one axle raised. Doing
so could damage the transfer case,
which is not covered by the
Mercedes-Benz Limited Warranty.
All wheels must be on or off the ground.
Observe instructions for towing the
vehicle with all wheels on the ground.
!If the vehicle is towed with the front
axle raised (not permissible for vehicles
with 4MATIC), the engine must be shut
off (SmartKey in starter switch
position0 or1). Otherwise the ESP will
immediately be engaged and will apply
the rear wheel brakes.
When towing the vehicle with all wheels
on the ground, the gear selector lever
must be in positionN (manual trans-
mission: gears disengaged) and the
SmartKey must be in starter switch
position2.
When towing the vehicle with all wheels
on the ground or the front axle raised,
the vehicle may be towed only for
distances up to 30 miles (50 km) and
at a speed not to exceed 30 mph
(50 km/h).

329 Practical hints
Towing the vehicle
!
To be certain to avoid a possibility of
damage to the drive train, however, we
recommend the drive shaft be discon-
nected at the rear axle drive flange
(vehicles with 4MATIC: disconnected at
the front and rear axle drive flanges) for
any towing beyond a short tow to a
nearby garage.
Warning!
G
If circumstances require towing the vehicle
with all wheels on the ground, always tow
with a tow bar if:

the engine will not run


there is a malfunction in the power
supply or in the vehicle’s electrical
system
as that will be necessary to adequately
control the towed vehicle.
Prior to towing the vehicle with all wheels on
the ground, make certain that the SmartKey
is in starter switch position2.
If the SmartKey is left in starter switch
position0 for an extended period of time, it
can no longer be turned in the switch. In this
case, the steering is locked. To unlock,
remove SmartKey from starter switch and
reinsert.
iTo signal turns while being towed with
the hazard warning flasher in use, turn
SmartKey in starter switch to
position2 and activate the combina-
tion switch for the left or right turn
signal in the usual manner – only the
selected turn signal will operate.
Upon canceling the turn signal, the
hazard warning flasher will operate
again.

330 Practical hintsTowing the vehicleWarning!
G
With the engine not running, there is no
power assistance for the brake and steering
systems. In this case, it is important to keep
in mind that a considerably higher degree of
effort is necessary to brake and steer the ve-
hicle. Adapt your driving accordingly.
!When towing the vehicle with all wheels
on the ground, please note the
following:
With the automatic central locking
activated and the SmartKey in starter
switch position2, the vehicle doors
lock if the left front wheel as well as the
right rear wheel are turning at vehicle
speeds of approx. 9 mph (15 km/h) or
more.
Switch off the tow-away alarm
(page 79).
To prevent the vehicle doors from
locking, deactivate the automatic
central locking (
page 133).
Towing of the vehicle should only be
done using the properly installed
towing eye bolt. Never attach tow
cable, tow rope or tow rod to vehicle
chassis, frame or suspension parts.
iIf the battery is disconnected or
discharged

the SmartKey will not turn in the
starter switch. See notes on the
battery (
page 323) or on jump
starting (page 326).


the gear selector lever will remain
locked in positionP. See notes on
manually unlocking transmission
gear selector lever (
page 308).