service MERCEDES-BENZ CL-Class 2012 C216 User Guide

GAWR (Gross Axle Weight Rating)
(definition) ..................................... 463
GVW (Gross Vehicle Weight)
(definition) ..................................... 463
GVWR (Gross Vehicle Weight
Rating) (definition) .........................463
Important safety notes ..................442
Increased vehicle weight due to
optional equipment (definition) ......463
Kilopascal (kPa) (definition) ...........464
Labeling (overview) ........................458
Load bearing index (definition) ......465
Load index ..................................... 461
Load index (definition) ...................464
Maximum loaded vehicle weight
(definition) ..................................... 463
Maximum load on a tire
(definition) ..................................... 464
Maximum permissible tire
pressure (definition) ....................... 464
Maximum tire load .........................456
Maximum tire load (definition) .......464
Optional equipment weight
(definition) ..................................... 464
PSI (pounds per square inch)
(definition) ..................................... 464
Replacing ....................................... 465
Service life ..................................... 443
Sidewall (definition) .......................464
Speed rating (definition) ................463
Storing ........................................... 466
Structure and characteristics
(definition) ..................................... 462
Temperature .................................. 458
TIN (Tire Identification Number)
(definition) ..................................... 465
Tire bead (definition) ......................464
Tire pressure (definition) ................464
Tire pressures (recommended) ......463
Tire size (data) ............................... 466
Tire size designation, load-bearing
capacity, speed rating .................... 459
Tire tread ....................................... 443
Tire tread (definition) .....................464
Total load limit (definition) .............465
Traction ......................................... 457
Traction (definition) .......................465
Tread wear ..................................... 457Uniform Tire Quality Grading
Standards ...................................... 457
Uniform Tire Quality Grading
Standards (definition) ....................463
Unladen weight (definition) ............464
Wear indicator (definition) .............465
Wheel rim (definition) ....................463
see Flat tire
Tonal properties
see Sound settings
Top Tether ............................................ 59
Towing Important safety guidelines ...........435
Installing the towing eye ................435
Removing the towing eye ...............436
With the rear axle raised ................436
Towing away
With both axles on the ground .......436
Tow-starting
Emergency engine starting ............437
Important safety notes ..................435
Track
Selecting (CD, DVD, MP3) .............. 208
Traffic Announcements (TA)
Switching off .................................. 124
Traffic jam function ........................... 155
Traffic jam message see Dynamic route guidance/TMC
Traffic reports
Real-time traffic report ..................161
Switching on/off ........................... 158
Transmission
see Automatic transmission
Transporting the vehicle .................. 437
Treble, adjusting (sound) .................. 125
Trim pieces (cleaning instructions) . 420
Trip computer (on-board
computer) .......................................... 334
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 334
Resetting (on-board computer) ......335
Trunk
Emergency release ..........................85
Important safety guidelines .............82
Limiting the opening angle ............. 235Index23

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories which have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles, even if they have been
independently or officially approved. The use
of non-approved parts could affect your
vehicle's operating safety. Mercedes-Benz
therefore recommends that you use genuine
Mercedes-Benz parts, conversion parts and
accessories that have been approved for the
type of vehicle. Genuine Mercedes-Benz
parts, approved conversion parts and
accessories are available from any authorized
Mercedes-Benz Center. Here, you will receive
advice about permissible technical
modifications, and the parts will be
professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
26Introduction

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
Change of address or change of
ownership
In the event of a change of address, please
send us the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
Introduction27

If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (in Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Safety notes
GWARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
28Introduction

Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the service booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components
Proper use
GWARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
The proper use of the vehicle requires that
you familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting malfunctions relevant to
safety
For the USA only:
The following text is reproduced as required
of all manufacturers according to Title 49,
Code of U.S. Federal Regulations, Part 575
pursuant to the National Traffic and Motor
Vehicle Safety Act of 1966.
Reporting safety defects
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
Introduction29Z

To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to: http://www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters,
1200 New Jersey Avenue, SE, West Building,
Washington, DC 20590.
You can also obtain additional information
about vehicle safety from:
http://www.safercar.gov .
Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions are not covered either by
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty of
Daimler AG.
Data stored in the vehicle
Information about electronic data
acquisition in the vehicle
( Including notice pursuant to California Code
§ 9951)
Your vehicle records electronic data. If your
vehicle is equipped with mbrace 1
, data is
transmitted in the event of an accident.
This information helps, for example, to test
vehicle systems after an accident and to
continually improve vehicle safety.
Daimler AG can access this data and submit
it:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner
R on the instruction of prosecuting
authorities
R for use in arbitration of disputes that
involve Daimler AG, its affiliates or its sales
and service organizations
R as otherwise required or permitted by law.
Please observe the mbrace 1
purchase
agreement for further details on the recording
and transfer of data by this system.1 The system is called TELE AID in Canada.30Introduction

ROnly hold the steering wheel by the rim.
Placing hands and arms inside the rim can
increase the risk and potential severity of
hand/arm injury when the driver front air
bag inflates.
R Adjust the front-passenger seat as far back
as possible from the dashboard when the
seat is occupied.
R Occupants, especially children, should
never place their bodies or lean their heads
in the area of the door or the rear side trim
panel where the side impact air bag
inflates. This could result in serious injuries
or death should the side impact air bag be
deployed. Always sit as upright as possible,
wear the seat belt properly and use an
appropriately sized child restraint, infant
restraint or booster seat recommended for
the size and weight of the child.
Failure to follow these instructions can result
in severe injuries to you or other occupants.
If you sell your vehicle, it is important that you
make the buyer aware of this safety
information. Be sure to give the buyer this
Operator's Manual.GWARNING
Accident research shows that the safest place
for children in an automobile is in a rear seat.
There is a possibility for a side impact air bag-
related injury if occupants, especially
children, are not properly seated or restrained
when next to a side impact air bag which
needs to deploy rapidly in a side impact in
order to do its job.
To help avoid the possibility of injury, please
follow these guidelines:
(1)Occupants, especially children,
should never place their bodies or
lean their heads in the area of the
door where the side impact air bag
inflates. This could result in
serious injuries or death shouldthe side impact air bag be
deployed.(2)Always sit as upright as possible,
wear the seat belt properly and use
an appropriately sized infant
restraint, toddler restraint, or
booster seat recommended for the
size and weight of the child. and
for children 12 years old and
under, use an appropriately sized
infant restraint, toddler restraint,
or booster seat recommended for
the size and weight of the child.(3)Always wear seat belts properly.
If you believe that, even with the use of these
guidelines, it would be safer for your rear seat
occupants to have the rear mounted side
impact air bags deactivated, then
deactivation can be carried out upon your
written request at an authorized Mercedes-
Benz Center at an additional cost.
Please contact an authorized Mercedes-Benz
Center or call the Customer Assistance
Center (in the USA) at 1-800-FOR-MERCedes
(1-800-367-6372), or Customer Service (in
Canada) at 1-800-387-0100 for details.
The air bags are only deployed if the air bag
control unit detects the need for deployment.
Only in the event of such a situation will they
provide their supplemental protection.
The driver and passenger should always wear
their seat belts. Otherwise, it is not possible
for the air bags to provide their supplemental
protection.
In the event of other types of impacts and
impacts below air bag deployment
thresholds, the air bags will not deploy. The
driver and passengers will then be protected
to the extent possible by a properly fastened
seat belt. A properly fastened seat belt is also
needed to provide the best possible
protection in a rollover.
Air bags provide additional protection; they
are not, however, a substitute for seat belts.
All vehicle occupants must fasten their seat
Occupant safety43SafetyZ

Theft deterrent locking systems
Immobilizer
The immobilizer prevents your vehicle from
being started without the correct SmartKey.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. The
engine can be started by anyone with a valid
SmartKey that is left inside the vehicle.
XTo activate with the SmartKey: remove
the SmartKey from the ignition lock.XTo activate with KEYLESS-GO: switch the
ignition off and open the driver's door.XTo deactivate: switch on the ignition.
i
The immobilizer is always deactivated
when you start the engine.
In the event that the engine cannot be
started when the starter battery is fully
charged, the immobilizer may be faulty.
Contact an authorized Mercedes-Benz
Center or call 1-800-FOR-MERCedes (in
USA) or 1-800-387-0100 (in Canada).
ATA (Anti-Theft Alarm system)
A visual and audible alarm is triggered if the
alarm system is armed and you open:
R a door
R the vehicle with the mechanical key
R the trunk lid
R the hood
The alarm is not switched off, even if you
close the open door that has triggered it, for
example.
i If the alarm stays on for more than 30
seconds, the emergency call system
mbrace (USA only) or TELE AID (Canada
only) initiates a call to the Customer
Assistance Center automatically. The
emergency call system initiates the call
provided that:
R you have subscribed to the mbrace/
TELE AID service.
R the mbrace/TELE AID service has been
activated properly.
R the required mobile phone, power supply
and GPS are available.XTo arm: lock the vehicle with the SmartKey
or KEYLESS-GO.
Indicator lamp : flashes. The alarm
system is armed after approximately 30
seconds.XTo deactivate: unlock the vehicle with the
SmartKey or KEYLESS-GO.XTo stop the alarm using the SmartKey:
insert the SmartKey into the ignition lock.
The alarm is switched off.
or
XPress the % or & button on the
SmartKey.
The alarm is switched off.68Theft deterrent locking systemsSafety

NaviAudioTelephoneVideoVehicleModeFM/AM radioVideo DVDECOMap orientationSat radioAUXMulticontour
seat/lumbar
settingsPoint of interest
symbols on the mapDiscVideo offRear window
blindTraffic symbols on the
mapMemory cardEASY-ENTRY/
EXIT systemText information on
mapMUSIC
REGISTERExterior
lighting
delayed
switch-offO Topographical
mapMedia
InterfaceInterior
lighting
delayed
switch-offO City viewUSBAmbient
lightingO Freeway
informationAUXO Automatic
mirror fold-in
functionO Volume reductionAudio offO Locator
lightingSIRIUS serviceO Automatic
lockingMap versionO Interior
motion sensorO Tow-away
alarmO Trunk lid
opening height
restrictionSPLITVIEW
SPLITVIEW allows you to simultaneously use
different COMAND functions on the front-
passenger side and on the driver's side.
Depending on the viewing angle of the display
(from the driver's seat or from the front-
passenger seat), you will see two different
displays.112At a glanceCOMAND

switched on and the GPS signal is strong
enough.
Moving the map and selecting the
destinationXTo scroll the map: slide XVY, ZV Æ or
aVb the COMAND controller.XTo set the map scale: as soon as you turn
cVd the COMAND controller, the scale bar
appears.XTurn cVd until the desired scale is set.
Turning clockwise zooms out from the map;
turning counter-clockwise zooms in.XTo select a destination: press W the
COMAND controller once or several times.
You will see either the address entry menu
with the destination address or, if COMAND
is unable to assign a unique address, a
selection list.XSelect a destination by turning cVd the
COMAND controller and press W to
confirm.
If the destination is within the limits of the
digital map, COMAND attempts to assign
the destination to the map.
If the destination can be assigned, you will
see the address entry menu with the
address of the destination. If not, you will
see the entry Destination from Map .XTo start route calculation: select Start
and press W to confirm.Entering an intermediate stop
Introduction
When route guidance is active, you can enter
an intermediate stop. Intermediate stops can
be predefined destinations from the following
categories that COMAND offers for selection:
R Mercedes-Benz Service Center
R Hospital
R Gas Station
R Parking Lot
R Restaurant
However, you can also enter destinations
other than the predefined ones. To do this
select the menu item Other.
You can use the intermediate stop function to
influence route guidance to the main
destination. When you have reached your
intermediate stop, COMAND automatically
recalculates the route to the main
destination.
Entering predefined destinations
XTo activate navigation mode: press the
S function button once or twice.XTo show the menu: press W the COMAND
controller.XSelect Destination in the navigation
system menu bar by turning cVd the
COMAND controller and pressing W to
confirm.XSelect Stopover and press W to confirm.
Option 1: no intermediate stop has been
entered yet.
XSelect a category; see option 2.
Option 2: an intermediate stop has
already been entered.
XSelect Change Stopover and press W to
confirm.Navigation145COMANDZ