service MERCEDES-BENZ CLA 2017 Owner's Manual

Coolant temperature gauge
G WARNING
Opening the hood when the engine is over-
heated or when there is a fire in the engine
compartment could expose you to hot gases
or other service products. There is a risk of
injury.
Let an overheated engine cool down before
opening the hood. If there is a fire in the
engine compartment, keep the hood closed
and contact the fire department.
! A display message is shown if the coolant
temperature is too high.
If the coolant temperature is over 248 ‡
(120 †), do not continue driving. The engine
will otherwise be damaged.
The coolant temperature gage is in the instru-
ment cluster on the right-hand side ( Y
page 32).
The H marking in the coolant temperature gauge
corresponds to a coolant temperature of
approximately 248 ‡ (120 †).
Under normal operating conditions and at the
correct coolant level, the coolant temperature
gauge may rise to the H marking. Operating the on-board computer
Overview
C
Multifunction display D
Right control panel

cle while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate the equipment when the traffic
situation permits. If you are not sure that this
is possible, park the vehicle paying attention
to traffic conditions and operate the equip-
ment when the vehicle is stationary.
When telephoning, you must observe the legal
requirements for the country in which you are
currently driving. X
Switch on the mobile phone (see the manu-
facturer’s operating instructions). X
Switch on the multimedia system (see sepa-
rate operating instructions). X
Establish a Bluetooth ®
connection to the mul-
timedia system; see the separate operating
instructions. X
Press the Y or e button on the steering
wheel to select the Tel menu.
You will see one of the following display mes-
sages in the multifunction display: R
Telephone READY or the name of the net-
work provider: the mobile phone has found a
network and is ready to receive. R
Telephone No service : there is no network
available or the mobile phone is searching for
a network.
Accepting a call If someone calls you when you are in the Tel
menu, a display message appears in the multi-
function display.
You can accept a call at any time, even if you are
not in the Tel menu.X
Press the a button on the steering wheel
to accept an incoming call.
Rejecting or ending a call
You can end or reject a call anytime, even if you
are not in the Tel menu.X
Press the v button on the steering wheel
to reject or end a call. Selecting an entry in the phone book X
Press the Y or e button on the steering
wheel to select the Tel menu.X
Press the c , d or v button to
switch to the phone book. X
Authorize access to the phone book on the
phone. X
Press the c or d button to select the
desired name.
or X
To begin rapid scrolling: press and hold the
c or d button for longer than one sec-
ond.
Rapid scrolling stops when you release the
button or reach the end of the list. X
If only one telephone number is stored for
a name: press the a or v button to
start dialing.
or X
If there is more than one number for a
particular name: press the a or v
button to display the numbers. X
Press the c or d button to select the
number you want to dial. X
Press the a or v button to start dialing.
or X
If you do not want to make a call: press the
v or 8 button.
Redialing The on-board computer saves the last names or
numbers dialed in the redial memory. X
Press the Y or e button on the steering
wheel to select the Tel menu.X
Press the a button to switch to the redial
memory. X
Press the c or d button to select the
desired name or number. X
Press the a or v button to start dialing.
or X
If you do not want to make the call: press
the v or 8 button.Menus and submenus 181
On-board computer and displays Z

X
Press the Y or e button on the steering
wheel to select the Sett. menu.X
Press the d or c button to select the
Instrument Cluster submenu.X
Press v to confirm.X
Press the d or c button to select the
Display Unit Speed-/Odometer function.
You will see the selected setting: km or miles .X
Press the v button to save the setting.
The selected unit of measurement for distance
applies to: R
Digital speedometer in the Trip menuR
Odometer and the trip odometer R
Trip computer R
Current fuel consumption and approximate
range R
Navigation instructions in the Navi menuR
Cruise control R
Distance Pilot DISTRONIC R
ASSYST PLUS service interval display
Switching the additional speedometer
on/off If the additional speedometer is switched on,
the speed is shown in the status area of the
multifunction display instead of the outside tem-
perature.
The speed display is inverse to the speedome-
ter. X
Press the Y or e button on the steering
wheel to select the Sett. menu.X
Press the d or c button to select the
Instrument Cluster submenu.X
Press v to confirm.X
Press the d or c button to select the
Speedometer [km/h] or Speedometer
[mph] function.
You will see the selected setting: On or Off .X
Press the v button to save the setting.
Selecting permanent display
The Permanent Display: function allows you
to choose whether the multifunction display
always shows the outside temperature or the
speed.
The speed display is inverse to the speedome-
ter. X
Press the Y or e button on the steering
wheel to select the Sett. menu.X
Press the d or c button to select the
Instrument Cluster submenu.X
Press v to confirm. X
Press the d or c button to select the
Permanent Display: function.
The current setting Outside Temperature
or Speedometer [km/h] / Speedometer
[mph] appears. X
Press the v button to save the setting.
Lights Switching the daytime running lamps on/
off This function is not available in Canada. X
Press the Y or e button on the steering
wheel to select the Sett. menu.X
Press the d or c button to select the
Light submenu. X
Press v to confirm. X
Press the d or c button to select the
Daytime Running Lights function.
If the Daytime Running Lights function has
been switched on, the multifunction display
shows the cone of light and the

Display messages
Possible causes/consequences and P Solutions
Transmission Not in
P Ris k of Vehicl e
Rollin g Awa y The driver's door is open or no t full y closed and th e transmission is in
position R , N or D .
A warning tone also sounds.
G WARNIN G
The vehicl e may rol l away.
There is a ris k of an accident.X
Shift th e transmission to position P .X
Secur e th e vehicl e against rollin g away ( Y
page 140).X
Clos e th e driver's door completely.
Servic e Required Do
Not Shift Gears
Visit Dealer You canno t chang e th e transmission position due to a malfunction .
A warning tone also sounds.
If transmission position D is selected:X
Drive to a qualified specialist workshop without shifting th e trans -
mission from position D .
If transmission position R , N or P is selected:X
Secur e th e vehicl e against rollin g away ( Y
page 140).X
Notify a qualified specialist workshop or breakdown service.
Onl y Shift to 'P'
whe n Vehicl e is Sta ‐
tionar y The vehicl e is moving .X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Shift th e transmission to position P .
To Engage Trans‐
miss. Position R
First Depres s the
Brake You hav e attempte d to shift from position D or N to transmission
position R . X
Shift th e transmission to position R while depressing th e brak e
pedal .
Reversing Not Possi‐
ble Servic e Required The automatic transmission is malfunctioning . You canno t bac k up.X
Visit a qualified specialist workshop .
Transmission Mal ‐
function The automatic transmission is malfunctioning .X
Visit a qualified specialist workshop .
Transmission Mal ‐
function Sto p The automatic transmission is malfunctioning .X
Pull ove r and stop th e vehicl e safely as soo n as possible, payin g
attention to roa d and traffic conditions.X
Secur e th e vehicl e against rollin g away ( Y
page 140).X
Consult a qualified specialist workshop .212
Display messages
On-board computer and displays

Socket in the rear compartment center
console X
Pull the cover out by the top of the handle
edge. X
Lift up the cover of the socket.
Socket in the trunk X
Lift up the cover of socket C .
mbrace
General notes The mbrace system is only available in the USA.
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To log in, press the

Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
Mercedes-Benz Customer Assistance Center at
1-800-FOR-MERCedes (1 -800-367-6372) or
1-866-990-9007
Emergency call Important safety notes
G WARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an
emergency if: R
you see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident R
the vehicle is on a dangerous section of
road R
the vehicle is not visible or cannot easily be
seen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes Observe the notes on system activation
( Y
page 242).
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call
Connected message appears in the multifunc-
tion display. All important information on the emergency is
transmitted, for example: R
current location of the vehicle (as determined
by the GPS system) R
vehicle identification number R
information on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants. R
If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency. R
If there is no response from the vehicle occu-
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover C briefly to open. X
Press and hold the SOS button for at least one
second D .
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. Features 243
Sto wag e an d features Z

X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button D , you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.
Breakdown assistance button
X
To make a call: press Roadside assistance
call button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside assistanc but-
ton C flashes while the call is active. The
Connecting Call message appears on the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The display of the multimedia system indicates
that a call is active. During the call, you can
change to the navigation menu by pressing the
NAVI button on the multimedia system, for
example.
Voice output is not available in this case. A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 247).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side assistance call, if: R
the R indicator lamp for the Roadside
assistance call button is flashing continu-
o usly
. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed message appears on the mul-
tifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call.
MB Info call button
X
To make a call: press MB Info call button C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.244
Features
Sto wag e an d features

The destination download function is available
if: R
the vehicle is equipped with a navigation sys-
tem. R
the relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance This service is part of the mbrace PLUS Package
and cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search & Send
General notes To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system.
Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a destination entry service. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address X
Go to the website http://maps.google.com
and enter a destination address into the entry
field. X
To send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle. X
When the "Send" dialog window appears: Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field. X
Click "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 121).
The transmitted destination address is loaded
into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started. X
Select Yes by turning 3 or sliding 1
the controller and confirm with 7 .
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you own multiple Mercedes-Benz vehicles with
mbrace and activated mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail-
able and a data connection is possible. X
Contact the following service hotlines:246
Features
Stowage and features

Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password. X
Return to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via: R
the Internet, under the "Owners Online" sec-
tion R
telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing The vehicle remote-closing feature can be used
when you have forgotten to lock the vehicle and
you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be valet locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible. X
Contact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800-FOR-MERCedes (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotely message appears in the multifunction
display.
Alternatively, the vehicle can be locked via: R
the Internet, under the "Owners Online" sec-
tion R
telephone applications (e.g. for iPhone ®
,
Android™)
To do this, you will need your identification num-
ber and password. Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Center
together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, the Mercedes-Benz
Customer Assistance Center is automatically
notified.
Vehicle Health Check With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data needs to be transferred during an
MB Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center.
The Roadside Assistance Connected mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request for Vehi‐
cle Diagnostics Received Start vehi‐
cle diagnostics? message appears in the
display. X
Press the Yes button to confirm the message. X
When the Vehicle Diagnostics Please
Start Ignition message appears: turn the
SmartKey to position 2 in the ignition lock
( Y
page 121). X
If the Please follow the instructions
received by phone and move your vehi‐
cle to a safe position. message
appears: please follow the instructions Features 247
Stowage and features Z

received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐
cle Diagnostics Active message.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice con‐
nection may be interrupted during
data transfer) message appears. The vehicle
data can now be sent. X
Press the OK button to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data... message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com.
Information on the data stored in the vehicle
( Y
page 28).
Information on Roadside Assistance
( Y
page 25).
Downloading routes Downloading routes allows you to transfer and
save predefined routes in the navigation sys-
tem.
A route can be prepared and sent by either a
customer service representative or under "Own-
ers Online" at http://www.mbusa.com.
Each route can include up to four way points.
Once a route has been received by the naviga-
tion system, you will see the Do you want to
start route guidance? Destination
Received destination has been saved in "Previous destinations". message on
the multimedia system display.
The route is saved. X
To start route guidance: select Yes .
An overview of the route is shown in the dis-
play.
If you select No , the saved route can be called
up later in the navigation menu. X
Select Start .
Route guidance starts.
Downloaded and saved routes can be called up
again.
Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the vehicle,
a message will be sent to the Customer Assis-
tance Center. The Customer Assistance Center
then forwards this information to you.
You can select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information: R
the location where the speed limit was excee-
ded R
the time at which the speed limit was excee-
ded R
the selected speed limit which was exceeded
Geo fencing Geo fencing allows you to select areas which the
vehicle should not enter or leave. You will be
informed if the vehicle crosses the boundaries
of the selected areas. You can select the way in
which you receive this information beforehand.
Possible options include text message, e-mail or
an automated call.
The area can be determined as either a circle or
a polygon with a maximum of ten corners. You
can specify up to ten areas simultaneously. Dif-
ferent settings are possible for each area.
These settings can be called up under "Owners
Online" at http://www.mbusa.com.
Alternatively, you can trigger an MB Info call and
inform the customer service representative that
you wish to activate geo fencing.248
Features
Stowage and features