maintenance MERCEDES-BENZ CLA-Class 2014 C117 Owner's Manual

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instruc-
tions and warning notices in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
R model
R order
R country specification
R availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and illustrations.
The following are integral components of the vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
You can also use the CLA Guide smartphone
app: Apple
®
iOS Android™
Please note that the Mercedes-Benz Guides
App may not yet be available in your country.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
1175843400 É1175843400,ËÍ

Index
....................................................... 4Introduction
......................................... 21 At a glance
........................................... 29 Safety
................................................... 39 Opening and closing
...........................75 Seats, steering wheel and mirrors
....95 Lights and windshield wipers
..........107 Climate control
................................. 123 Driving and parking
..........................139 On-board computer and displays
....195 Stowage and features
......................255 Maintenance and care
......................281 Breakdown assistance
.....................295 Wheels and tires
............................... 313 Technical data
................................... 345 Contents
3

ATTENTION ASSIST
Activating/deactivating ................ .206
Display message ............................ 232
Function/notes ............................ .189
Audio menu (on-board computer) .... 202
Audio system see separate operating instructions
Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized Workshop
see Qualified specialist workshop
AUTO lights
Display message ............................ 229
see Lights
Automatic engine start (ECO start/
stop function) ................................... .144
Automatic engine switch-off (ECO
start/stop function) .......................... 143
Automatic headlamp mode .............. 109
Automatic transmission Accelerator pedal position ............. 149
Automatic drive program .............. .151
Changing gear ............................... 149
DIRECT SELECT lever ..................... 146
Drive program displa y.................... 147
Driving tips .................................... 149
Emergency running mode .............. 155
Engaging drive position .................. 148
Engaging neutral ............................ 148
Engaging park position (AMG vehi-
cles) ............................................... 149
Engaging reverse gear ................... 147
Engaging the park position ............ 147
Holding the vehicle stationary on
uphill gradients .............................. 149
Kickdown ....................................... 150
Manual drive progra m.................... 152
Overview ........................................ 146
Problem (malfunction) ................... 155
Program selector button ................ 150
Pulling away ................................... 142
Selector lever ................................ 148
Starting the engine ........................ 142
Steering wheel paddle shifters ...... 151
Transmission position dis-
play ........................................ 147, 148
Transmission positions .................. 149 Automatic transmission emer-
gency mode
....................................... 155 B
Backup lamp Changing bulbs .............................. 117
Display message ............................ 228
BAS (Brake Assist System) ................. 64
Battery (SmartKey) Checking .......................................... 78
Important safety notes .................... 78
Replacing ......................................... 78
Battery (vehicle)
Charging ........................................ 303
Display message ............................ 231
Important safety notes .................. 301
Jump starting ................................. 305
Belt
see Seat belts
Belt force limiter
Activation ......................................... 55
Function ........................................... 55
Blind Spot Assist
Activating/deactivating ................. 206
Display message ............................ 234
Notes/function .............................. 191
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 220
Note s............................................. 350
Brake lamps
Changing bulbs .............................. 117
Display message ............................ 227
Brakes
ABS .................................................. 63
Adaptive Brake Assist ...................... 66
BAS .................................................. 64
Brake fluid (notes) ......................... 350
Display message ............................ 214
HOLD function ............................... 176
Important safety notes .................. 162
Maintenance .................................. 163
Parking brake ................................ 158
Riding tips ...................................... 162
Warning lamp ................................. 245 Index
5

Top Tether
............................................ 61
Towing Important safety guidelines ........... 307
Installing the towing eye ................ 308
Removing the towing eye ............... 309
Towing a trailer
ESP ®
(Electronic Stability Pro-
gram) .............................................. .71
Towing away
With both axles on the ground ....... 309
With front axle raised ..................... 309
Tow-starting
Emergency engine starting ............ 310
Important safety notes .................. 307
Installing the towing eye ................ 308
Removing the towing eye ............... 309
Transmission
see Automatic transmission
Transmission position display ......... 147
Transporting the vehicle .................. 309
Trim pieces (cleaning instruc-
tions) .................................................. 293
Trip computer (on-board com-
puter) .................................................. 199
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 199
Resetting (on-board computer) ...... 200
Trunk
Emergency release .......................... 86
Emergency release button ............... 86
Important safety notes .................... 84
Opening/closing (manually from
outside) ............................................ 84
Opening (automatically from out-
side) ................................................. 85
Opening automatically from
inside .............................................. .85
Trunk emergency release button ....... 86
Trunk lid Display message ............................ 241
Opening dimensions ...................... 353
Trunk load (maximum) ...................... 353
Turn signals Changing bulbs (front) ................... 117
Changing bulbs (rear ).................... 117 Display message ............................ 226
Switching on/of f........................... 110
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking ....................... 83
From inside the vehicle (central
unlocking button) ............................. 82 V
Vanity mirror (in the sun visor) ........ 264
Vehicle Correct use ...................................... 26
Equipment ....................................... 22
Individual settings .......................... 207
Limited Warranty ............................. 27
Loading .......................................... 324
Locking (in an emergency) ............... 83
Locking (SmartKey ).......................... 76
Lowering ........................................ 340
Maintenance .................................... 23
Parking for a long period ................ 160
Pulling away ................................... 142
Raising ........................................... 337
Reporting problems ......................... 26
Securing from rolling away ............ 337
Towing away .................................. 307
Tow-starting ................................... 307
Transporting .................................. 309
Unlocking (in an emergency) ........... 83
Unlocking (SmartKey )...................... 76
Vehicle data ................................... 353
Vehicle data ....................................... 353
Vehicle dimensions ........................... 353
Vehicle emergency locking ................ 83
Vehicle identification number see VIN
Vehicle identification plate .............. 346
Vehicle maintenance see ASSYST PLUS
Vehicle tool kit .................................. 296
Video (DVD) ........................................ 203
VIN ...................................................... 346 Index
19

You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-rel-
evant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe- cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num- ber (VIN) when ordering genuine Mercedes-
Benz parts (Y page 346). Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys- tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center. The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Warranty
The implied warranty for your vehicle applies in accordance with the warranty terms and
conditions in the Service and Warranty Infor-
mation booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control Sys-
tem Warranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces- sories warranties. These are available at any
authorized Mercedes-Benz Center.
i Should you lose your Service and War-
ranty Information booklet, have an author-
ized Mercedes-Benz Center arrange for a
replacement. The new Service and War-
ranty Information booklet will be posted to you. 22
Introduction

Information for customers in Califor-
nia
Under California law you may be entitled to a replacement of your vehicle or a refund of thepurchase price or lease price, if after a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
ized repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately 29,000 km) on the odometer of the vehicle,
whichever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunc- tion results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have directly noti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you have directly notified us in writing of the need for its repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an authorized Mercedes-Benz Center. The ser-
vice advisor will record every service for you
in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section in the Service and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio. Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in Introduction
23 Z

the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCede s(1-800-367-6372 )or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel may cause damage to the catalytic con-
verter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk of an accident.
Do not switch off the ignition while driving. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop. G
WARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop. 24
Introduction

requirements of the next emissions test dur-
ing the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the case for work relevant to safety.
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and modifica-
tions
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv- ing your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may affect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov 26
Introduction

Useful information
i This Operator's manual describes all
models and all standard and optional equip- ment of your vehicle available at the time of
publication of the Operator's manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops (Y page 26). Overview of climate control systems
Important safety notes
Observe the settings recommended on the
following pages. The windows could other-
wise fog up.
To prevent the windows from fogging up:
R switch off climate control only briefly
R switch on air-recirculation mode only
briefly
R switch on the cooling with air dehumidifi-
cation function
R switch on the defrost windshield function
briefly, if required
The climate control/dual-zone automatic
control regulates the temperature and the
humidity of the vehicle interior and filters out undesirable substances from the air.
Climate control/dual-zone automatic climate control is only operational when the engine is
running. Optimum operation is only achieved
with the side windows and panorama roof
with power tilt/sliding panel closed.
The residual heat function can only be acti-
vated or deactivated with the ignition
switched off (Y page 135).
Always keep the ventilation flaps behind the
side trim panel in the cargo compartment
clear (Y page 117). Otherwise the vehicle will
not be ventilated correctly. i
Ventilate the vehicle for a brief period
during warm weather, e.g. using the con-
venience opening feature (Y page 88). This
will speed up the cooling process and the
desired interior temperature will be
reached more quickly.
i The integrated filter filters out most par-
ticles of dust and soot and completely fil-
ters out pollen. With dual-zone automatic
climate control, gaseous pollutants and
odors will also be reduced. A clogged filter
reduces the amount of air supplied to the
vehicle interior. For this reason, you should always observe the interval for replacing
the filter, which is specified in the Mainte-
nance Booklet. As it depends on environ-
mental conditions, e.g. heavy air pollution,
the interval may be shorter than stated in
the Maintenance Booklet.
i It is possible that the residual heat func-
tion may be activated automatically an hour
after the SmartKey has been removed in
order to dry the air-conditioning system.
The vehicle is then ventilated for
30 minutes. 124
Overview of climate control systemsClimate control

Drive sensibly – save fuel
Observe the following tips to save fuel:
R The tires should always be inflated to the
recommended tire pressure.
R Remove unnecessary loads.
R Remove roof racks when they are not nee-
ded.
R Warm up the engine at low engine speeds.
R Avoid frequent acceleration or braking.
R Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when driv-
ing in cold weather, in stop-start traffic and in
hilly terrain.
Drinking and driving G
WARNING
Drinking and driving and/or taking drugs and driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust fumes within legal limits. These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. For this
reason, only have work on the engine carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet. ECO display
The ECO display provides feedback on how
economical your driving characteristics are.
The ECO display assists you in achieving the
most economical driving style for the selec-
ted settings and prevailing conditions. Your
driving style can significantly influence the
vehicle's consumption. Example: ECO display
The ECO display consists of three bars:
R Acceleration
Acceleration
R Constant Constant
R Coasting
Coasting
The percent value is the average value of the three bars. The three bars and the mean value
begin at the value of 50%. A higher percent-
age indicates a more economical driving
style.
The ECO display does not indicate the actual fuel consumption. A fixed percentage count
in the ECO display does not indicate a fixed
consumption. Driving tips
161Driving and pa rking Z