towing MERCEDES-BENZ CLS 2014 User Guide

vehicleimmediatelyafter pressing the SOS
button, you willnot know whethermbrace
placed the emergency call. In this case,
always summon assistance by other
means.
Roadside Assistance button
XPress Roadside Assistance button.
This initiatesacall to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button
flashes while the call is active. The
multifunction display shows the
Connecting Callmessage. The audio
output is muted.
Ifaconnection can be made, theCall
Connectedmessage appears in the
multifunction display.
Ifamobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
iThe COMAND display indicates thatacall
is active. Duringthe call, you can changeto
the navigation menu by pressingthe NAVI
button on COMAND,for example.
Voice output is not available.
Avoice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance Center can ascertain the nature of
the problem (Ypage 297).
The Mercedes-Benz Customer Assistance
Center either sendsaqualified Mercedes-
Benz technician or arranges for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing.
Further details are available in your mbrace
manual.
iThe system has not been able to initiate
aroadside assistance call, if:
Rthe indicator lamp for Roadside
Assistance call buttonis flashing
continuously.
Rno voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
TheCall Failedmessage appears in the
multifunction display.
XTo endacall:press thebutton on the
multifunctionsteering wheel.
or
XPress the corresponding button for ending
aphone callonCOMAND.
MB Info call button
Features293
Sto wag ea nd featur es
Z

Under these or similarconditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often.Further information
can be obtained ataqualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.
Driving abroad
An extensive Mercedes-Benz Servicenetwork
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center.
Care
General notes
HEnvironmental note
Dispose of empty packagingand cleaning
clothsinanenvironmentally responsible
manner.
!For cleaningyour vehicle, do not use any
of the following:
Rdry, rough or hard cloths
Rabrasive cleaningagents
Rsolvents
Rcleaningagents containingsolvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g.aring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
!Do not park the vehicle for an extended
period straight after cleaningit, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive forafew minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle isacondition for
retaining the quality in the long term.
Use care productsand cleaningagents
recommended and approved by Mercedes-
Benz.
Washing the vehicle and cleaning the
paintwork
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. There isarisk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full brakingpower is restored.
!If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes
automatically in certain situations. To
preventdamage to thevehicle,deactivate
DISTRONICPLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
!Never clean yourvehicle inaTouchless
Automatic Car Wash as these use special
cleaningagents.These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that:
Rthe side windows and the sliding sunroof
are fully closed.
Rthe ventilation/heating is switched off
(the OFF button has been pressed).
Rthe windshield wiper switch is in position
0.
Otherwise, the vehicle might be damaged.
!In car washes withatowing mechanism,
make sure that the automatic transmission
is in transmission positionN,otherwise the
vehicle could be damaged.
RVehicles withaSmartKey:
Care311
Maintenance and care
Z

Useful information............................320
WherewillIfind...?...........................320
Flat tire..............................................321
Battery(vehicle)................................322
Jump-starting....................................326
Towing and tow-starting..................328
Fuses..................................................331
319
Breakdown assistance

Useful information
iThis Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please notethat your vehicle may
not be equipped with all features
described. This also applies to safety-
related systemsand functions.
iRead the information on qualified
specialist workshops: (Ypage 26).
WherewillIfind...?
First-aid kit
XOpen the trunklid.
XSlide the stowage net down.
XOpen the stowage compartment.
XRelease tensioning strap.
XRemove first-aid kit.
iCheck the expiration date on the first-aid
kit at least onceayear. Replace the
contents if necessary, and replacemissing
items.
Vehicle tool kit
General notes
The vehicle toolkit can be foundinthe
stowage well under the trunk floor.
Vehicles witha"Minispare" emergency
spare wheel
Vehicle tool kit tray
Stowagewell
$"Minispare" emergency spare wheel
XOpen the trunk lid.
XLift the trunk floor upwards (Ypage283).
The vehicletool kit contains:
RFolding wheelchock
RFuse allocation chart
RJack
RAlignment bolt
ROne pairofgloves
RLug wrench
RTowing eye
Vehicles withacollapsible spare wheel
(AMG vehicles)
Towingeye
Onepair of gloves
$Jack
!Folding wheel chock
320Where willIfind...?
Breakdown assistance

XFirst, remove the jumper cablesfrom earth pointand negative terminal!,then from
positiveclampand positiveterminal$.Begineachtime at the contacts on your own
vehicle first.
XClose coverof positiveclampafterremoving the jumper cables.
XHave the battery checkedataqualified specialist workshop.
iJump-startingisnot considered to beanormal operatingcondition.
iJumper cables and further information regardingjump-starting can be obtained at any
qualified specialist workshop.
Towing and tow-starting
Importantsafetynotes
GWARNING
Functionsrelevant to safety are restricted or
no longer available if:
Rthe engineisnot running.
Rthe brake system or the power steering is
malfunctioning.
Rthereisamalfunction in the voltage supply
or the vehicle's electrical system.
If your vehicle is being towed, much more
forcemay be necessary to steer or brake.
There isarisk of an accident.
In such cases, useatow bar. Beforetowing,
make sure that the steering moves freely.
GWARNING
If the weight of the vehicle to be towed or tow-
started is greater than the permissible gross
weight of your vehicle:
Rthe towingeye could detach itself
Rthe vehicle/trailer combination could
rollover.
There isarisk of an accident.
When towingortow-starting another vehicle,
its weight should not be greater than the
permissible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight ratingcan be found on the vehicle
identification plate (Ypage 372).
!If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes
automatically in certain situations. To
preventdamage to thevehicle,deactivate
DISTRONICPLUS and the HOLD function in
the following or other similar situations:
Rwhen towing the vehicle
Rin the car wash
!Only secure the tow rope or tow bar at the
towing eyes. Otherwise,the vehicle could
be damaged.
!Do not use the towing eye for recovery,
this could damage the vehicle.Ifindoubt,
recover the vehicle withacrane.
!When towing, pullawayslowly and
smoothly.Ifthe tractive power is too high,
the vehicles could be damaged.
!Do not tow with sling-type equipment.
This could damage the vehicle.
!When towing vehicles with KEYLESS-GO,
use the key instead of the Start/Stop
button. Otherwise, the automatic
transmission may shift to positionPwhen
the driver's or front-passenger door are
opened, which could lead to damage to the
transmission.
!The vehicle can be towedamaximum of
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles(50km), the entire vehicle must be
raised and transported.
328Towing and tow-starting
Breakdown assistance

It is better to have the vehicle transported
than to have it towed.
If the vehicle has suffered transmission
damage, have it transported onatransporter
or trailer.
The automatic transmission must be in
positionNwhen the vehicle is being towed.
The battery must be connected and charged.
Otherwise,you:
Rcannot turn the SmartKey to position2in
the ignition lock
Rcannot shift the automatic transmission to
positionN
iDeactivate the automatic locking feature
(Ypage 83). You could otherwisebelocked
out when pushing or towing the vehicle.
Installing/removing the towing eye
Installing the towing eye
GWARNING
The exhaust tail pipe may be very hot. There
isarisk of burns when removing the rear
cover.
Do not touch the exhaust pipe.Take particular
carewhen removingtherear cover.
Example:towing eye covers
Towing eye covers (AMG vehicles)
The mountings for the removable towing eyes
are located in the bumpers. They are at the
front and at the rear, behind the covers.
XRemove the towing eye from the vehicle
tool kit (Ypage 320).
XPull coverout of the bumper in the
direction of the arrow by inserting your
fingers into the recess.
XPress the mark on coverinwards in the
direction of the arrow.
Towing and tow-starting329
Breakdown assistance
Z

XTake coveroff the opening.
XScrew in and tighten the towing eye
clockwise to the stop.
Removing the towing eye
XUnscrew and remove the towing eye.
XPosition the top of coverin the bumper
and press it in at the bottom until it
engages.
XAttach coverto the bumper and press
until it engages.
XPlace the towing eye in the vehicle tool kit.
Towing the vehicle with the rear axle
raised
!The ignition must be switched off if you
are towing the vehicle with the rear axle
raised. Intervention by ESP®could
otherwise damage the brake system.
Only possible for vehicles without
4MATIC.
XSwitchonthe hazard warning lamps
(Ypage 120).
XTurn the SmartKey to position0in the
ignition lock and remove the SmartKey
from the ignition lock.
XWhen leaving the vehicle, take the
SmartKey or the KEYLESS-GO key with you.
When towing your vehicle with the rear axle
raised, it is importantthat you observe the
safety instructions (Ypage 328).
Towingavehicle with both axles on
theground
It is importantthat you observe the safety
instructions when towing away your vehicle
(Ypage 328).
The automatic transmission automatically
shifts to positionPwhen you open the driver's
or front-passenger door or when you remove
the SmartKey from the ignition lock. In order
to ensure that the automatic transmission
stays in positionNwhen towing the vehicle,
you must observe the following points:
XMake sure that the vehicle is stationary and
the SmartKey in the ignition lock is in
position0.
XTurn the SmartKey to position2in the
ignition lock.
On vehicles with KEYLESS-GO, use the
SmartKey instead of the Start/Stop button
(Ypage 147).
XDepress and hold the brake pedal.
XShift the automatic transmission to
positionN.
XRelease the brake pedal.
XRelease the parking brake.
XSwitch on the hazard warning lamps
(Ypage 120).
XLeave the SmartKey in position2in the
ignition lock.
iWhen towing with the hazard warning
lamps switched on, use the combination
switch as usualtosignalachange of
direction. In this case, only the indicator
lamps for the direction of travel flash. After
resetting the combination switch, the
hazard warning lamp starts flashing again.
Transporting the vehicle
!Only lash the vehicle down by the wheels
or wheel rims, not by parts of the vehicle
such as axle or steering components.
Otherwise, the vehicle could be damaged.
The towing eye can be used to pull the vehicle
ontoatrailer or transporter for transporting
purposes.
330Towing and tow-starting
Breakdown assistance

the systemmay still display thetire
pressure of theremovedwheel forafew
minutes. The value displayed for the
mountedemergencysparewheel is notthe
same as the current tire pressure of the
emergency spare wheel.
"Minispare" emergency sparewheel/
collapsible sparewheel
Removing the "Minispare" emergency
sparewheel
The emergency spare wheel can be found in
the stowage well under the trunk floor.
XLift the trunk floor upwards (Ypage 283).
XTurn stowage traycounter-clockwise
and remove together with vehicle tool kit
tray.
XRemove "Minispare" emergency spare
wheel$.
Removing the collapsible sparewheel
(AMG vehicles)
The emergency spare wheel can be found in
the stowage wellunderthe trunk floor.
XLift the trunk floor upwards (Ypage 283).
XReach into cutoutin the tool holder and
lift it up.
XRemove collapsiblespare wheel.
Always observe the instructions and safety
notes in the "Mountingawheel" section
(Ypage 358).
Stowingaused collapsible spare
wheel
!Only place the collapsible spare wheel in
the vehicle when it is dry. Otherwise,
moisture may get into the vehicle.
Take the following steps to stowaused
collapsible spare wheel. It will not otherwise
install into the spare wheel well. Mercedes-
Benz recommends that you have this work
performed ataqualified specialist workshop,
e.g. at an authorized Mercedes-Benz Center.
XUnscrew the valve cap from the valve.
XUse the back of the valve cap to unscrew
the valve insert from the valve and release
the air.
iFully deflating the tires can takeafew
minutes.
XScrew the valve insert back into the valve.
XScrew the valve cap back on.
XRemove the protective sheet from the
vehicle tool kit and pull it over the
collapsible spare wheel.
XStow the collapsible spare wheel in the
emergency spare wheel well under the
trunk.
Inflating the collapsible sparewheel
!Inflate the collapsible spare wheel using
the tire inflation compressor before
lowering the vehicle. The wheel rim could
otherwise be damaged.
368Emergency sparewheel
Wheels and tires