towing MERCEDES-BENZ CLS 2017 User Guide

Do not use DISTRONIC PLUS while driving on
roads with steep gradients.
As DISTRONIC PLUS transmits radar waves, it
can resemble the radar detectors of the respon-
sible authorities. You can refer to the relevant
chapter in the Operator's Manual if questions
are asked about this.
i USA only: This device has been approved by
the FCC as a "Vehicular Radar System". The
radar sensor is intended for use in an auto-
motive radar system only. Removal, tamper-
ing, or altering of the device will void any war-
ranties, and is not permitted by the FCC. Do
not tamper with, alter, or use in any non-
approved way.
Any unauthorized modification to this device
could void the user's authority to operate the
equipment.
i Canada only: This device complies with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause harmful inter-
ference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the device
will void any warranties, and is not permitted.
Do not tamper with, alter, or use i n any non-
a
pproved way.
Any unauthorized modification to this device
could void the user's authority to operate the
equipment.
Important safety notes
G WARNING
DISTRONIC PLUS does not react to: R
people or animals R
stationary obstacles on the road, e.g. stop-
ped or parked vehicles R
oncoming and crossing traffic
As a result, DISTRONIC PLUS may neither give
warnings nor intervene in such situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and be ready to brake. G WARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and complex traffic sit-
uations.
In such cases, DISTRONIC PLUS may: R
give an unnecessary warning and then
brake the vehicle R
neither give a warning nor intervene R
accelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLUS.
G WARNING
DISTRONIC PLUS brakes your vehicle with up
to 50% of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There is
a risk of an accident.
In such cases, apply the brakes yourself and
try to take evasive action.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat-
ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations: R
when towing the vehicle R
in the car wash
DISTRONIC PLUS can neither reduce the risk of
an accident if you fail to adapt your driving style
nor override the laws of physics. DISTRONIC
PLUS cannot take account of road, weather and
traffic conditions. DISTRONIC PLUS is only an
aid. You are responsible for the distance to the
vehicle in front, for vehicle speed, for braking in
good time and for staying in your lane.150
Driving system s
Dr ivi ng an d parking

still not started to steer and have not taken hold
of the steering wheel after five seconds at the
latest, a warning tone also sounds to remind you
to take control of the vehicle. Steering Assist
and Stop&Go Pilot are switched to passive.
DISTRONIC PLUS remains active.
Activating Steering Assist and Stop&Go
Pilot X
Activate the DISTRONIC PLUS with Steering
Assist and Stop&Go Pilot function using the
on-board computer ( Y
page 196).
The DTR+: Steering Assistant On mes-
sage appears in the multifunction display.
Steering Assist and Stop&Go Pilot are active.
Information in the multifunction display
If Steering Assist and Stop&Go Pilot are activa-
ted but not ready for a steering intervention,
steering wheel symbol C appears in gray. If the
system provides you with support by means of
steering interventions, symbol C is shown in
green.
Deactivating Steering Assist and Stop&Go
Pilot X
Deactivate the DISTRONIC PLUS with Steer-
ing Assist and Stop&Go Pilot function using
the on-board computer ( Y
page 196).
The DTR+: Steering Assistant Off mes-
sage appears in the multifunction display.
Steering Assist and Stop&Go Pilot are deac-
tivated.
When DISTRONIC PLUS is deactivated or not
available, Steering Assist and Stop&Go Pilot are
deactivated automatically. HOLD function
General notes The HOLD function can assist the driver in the
following situations: R
when pulling away, especially on steep slopes R
when maneuvering on steep slopes R
when waiting in traffic
The vehicle is kept stationary without the driver
having to depress the brake pedal.
The braking effect is canceled and the HOLD
function deactivated when you depress the
accelerator pedal to pull away.
Important safety notes
G WARNING
When leaving the vehicle, it can still roll away
despite being braked by the HOLD function if: R
there is a malfunction in the system or in
the voltage supply. R
the HOLD function has been deactivated by
pressing the accelerator pedal or the brake
pedal, e.g. by a vehicle occupant. R
the electrical system in the engine com-
partment, the battery or the fuses have
been tampered with. R
the battery is disconnected
There is a risk of an accident.
If you wish to exit the vehicle, always turn off
the HOLD function and secure the vehicle
against rolling away.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat-
ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations: R
when towing the vehicle R
in the car washDriving systems 157
Driving and parking Z

4MATIC (permanent four-wheel drive) If you fail to adapt your driving style, 4MATIC can
neither reduce the risk of accident nor override
the laws of physics. 4MATIC cannot take
account of road, weather and traffic conditions.
4MATIC is only an aid. You are responsible for
the distance to the vehicle in front, for vehicle
speed, for braking in good time and for staying in
your lane.
If a drive wheel spins due to insufficient grip: R
Only depress the accelerator pedal as far as
necessary when pulling away. R
Accelerate less when driving.
! Never tow the vehicle with one axle raised.
This may damage the transfer case. Damage
of this sort is not covered by the Mercedes-
Benz Limited Warranty. All wheels must
remain either on the ground or be fully raised.
Observe the instructions for towing the vehi-
cle with all wheels in full contact with the
ground.
i In wintry driving conditions, the maximum
effect of 4MATIC can only be achieved if you
use winter tires (M+S tires), with snow chains
if necessary.
4MATIC ensures that all four wheels are perma-
nently driven. Together with ESP ®
, it improves
the traction of your vehicle whenever a drive
wheel spins due to insufficient grip.
PARKTRONIC
Important safety notes PARKTRONIC is an electronic parking aid with
ultrasonic sensors. It monitors the area around
your vehicle using six sensors in the front
bumper and six sensors in the rear bumper.
PARKTRONIC indicates visually and audibly the
distance between your vehicle and an object.
PARKTRONIC is only an aid. It is not a replace-
ment for your attention to your immediate sur-
roundings. You are always responsible for safe
maneuvering, parking and exiting a parking
space. When maneuvering, parking or pulling
out of a parking space, make sure that there are
no persons, animals or objects in the area in
which you are maneuvering.
! When parking, pay particular attention to
objects above or below the sensors, such as flower pots or trailer drawbars. PARKTRONIC
does not detect such objects when they are in
the immediate vicinity of the vehicle. You
could damage the vehicle or the objects.
The sensors may not detect snow and other
objects that absorb ultrasonic waves.
Ultrasonic sources such as an automatic car
wash, the compressed-air brakes on a truck
or a pneumatic drill could cause PARKTRONIC
to malfunction.
PARKTRONIC may not function correctly on
uneven terrain.
PARKTRONIC is activated automatically when
you: R
switch on the ignition R
shift the transmission to position D , R or NR
release the parking brake
PARKTRONIC is deactivated at speeds above
11 mph (18 km/h). It is reactivated at lower
speeds.
Range of the sensors
General notes PARKTRONIC does not take objects into con-
sideration that are: R
below the detection range, e.g. people, ani-
mals or objects. R
above the detection range, e.g. overhanging
loads, truck overhangs or loading ramps.
C
Sensors in the front bumper, left-hand side
(example)
The sensors must be free from dirt, ice or slush.
They can otherwise not function correctly. Clean
the sensors regularly, taking care not to scratch
or damage them ( Y
page 274).Driving systems 163
Driving and parking Z

Making an emergency call X
To initiate an emergency call manually:
press cover C briefly to open.X
Press and hold the SOS button for at least one
second D .
The indicator lamp in SOS button D flashes
until the emergency call is concluded. X
Wait for a voice connection to the Mercedes-
Benz Customer Assistance Center. X
After the emergency call, close cover C .
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button D , you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.
Roadside Assistance button
X
To call: press Roadside Assistance but-
ton C .
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button C flashes while the call is active. The
Connecting Call message appears in the multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nected message appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example: R
current location of the vehicle R
vehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( Y
page 259).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road-
side Assistance call, if: R
the indicator lamp for Roadside Assistance
call button R is flashing continuously. R
no voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed message appears in the mul-
tifunction display. X
To end a call: press the v button on the
multifunction steering wheel.
or X
Press the corresponding multimedia system
button for ending a phone call.256
Features
Stowage and features

After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! When DISTRONIC PLUS or the HOLD func-
tion is activated, the vehicle brakes automat-
ically in certain situations.
To avoid damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or similar situations: R
when towing the vehicle R
in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that: R
the side windows and the sliding sunroof
are fully closed. R
the ventilation/heating is switched off (the
OFF button has been pressed). R
the windshield wiper switch is at position 0 .R
the 360° camera or rear view camera is
switched off.
The vehicle may otherwise be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission is
in transmission position N , otherwise the
vehicle could be damaged. R
Vehicles with a SmartKey:
Do not remove the SmartKey from the igni-
tion lock. Do not open the driver's door or
front-passenger door whe n the engine is
swi tched off. Otherwise, the automatic
transmission selects park position P auto-
matically and locks the wheels. You can
prevent this by shifting the automatic trans-
mission to N beforehand.R
Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P auto-
matically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N : X
Make sure the vehicle is stationary and the
ignition is switched off. X
Turn the SmartKey to position 2 in the ignition
lock ( Y
page 123).
Use the SmartKey instead of the Start/Stop
button on vehicles with KEYLESS-GO. X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
N . X
Release the brake pedal. X
Release the electric parking brake. X
Switch off the ignition and leave the SmartKey
in the ignition lock.
You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wipe r b lades. This
w ill prevent smears and reduce wiping noises
caused by residue on the windshield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country. X
Do not use hot water and do not wash the
vehicle in direct sunlight. X
Use a soft sponge to clean. X
Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz. X
Thoroughly hose down the vehicle with a gen-
tle jet of water. X
Do not point the water jet directly towards the
air inlet. X
Use plenty of water and rinse out the sponge
frequently. X
Rinse the vehicle with clean water and dry
thoroughly with a chamois. X
Do not let the cleaning agent dry on the paint-
work.
Carefully remove all deposits of road salt as
soon as possible when driving in winter.
Power washers
G WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage Care 271
Maintenance and care Z

! If you tow or tow-start another vehicle, its
weight must not exceed the maximum per-
missible gross vehicle weight of your vehicle.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle has suffered transmission damage,
have it transported on a transporter or trailer.
The automatic transmission must be in position
N when the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you: R
cannot turn the SmartKey to position 2 in the
ignition lock. R
cannot shift the automatic transmission to
position N .
In the event of damage to the electrical sys-
tem
If the battery is defective, the automatic trans-
mission will be locked in position P . To shift the
automatic transmission to position N , you must
provide power to the vehicle's electrical system
in the same way as when jump-starting
( Y
page 285).
Have the vehicle transported on a transporter or
trailer.
Disarm the automatic locking feature before the
vehicle is towed ( Y
page 82). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
G WARNING
The exhaust tail pipe may be very hot. There is
a risk of burns when removing the rear cover.
Do not touch the exhaust pipe. Take particular
care when removing the rear cover. All vehicles except Mercedes-AMG vehicles
Mercedes-AMG vehicles
The brackets for the screw-in towing eye are
located in the bumpers. They are at the front and
at the rear, behind the covers. X
Remove the towing eye from the vehicle tool
kit ( Y
page 277). X
Pull cover C out of the bumper in the direc-
tion of the arrow by inserting your fingers into
the recess. X
Press the mark on cover D inwards in the
direction of the arrow. X
Remove cover D from the opening.X
Screw in the towing eye clockwise as far as it
will go and tighten it.288
Towing and tow-starting
Breakdown assistance

Removing the towing eye X
Unscrew and remove the towing eye. X
Position cover C on top of the bumper and
press it in at the bottom until it engages. X
Attach cover D to the bumper and press until
it engages. X
Place the towing eye in the vehicle tool kit.
Towing a vehicle with both axles on
the ground It is important that you observe the safety
instructions when towing away your vehicle
( Y
page 287).
The automatic transmission automatically shifts
to position P when you open the driver's or front-
passenger door or when you remove the Smart-
Key from the ignition lock. In order to ensure
that the automatic transmission stays in posi-
tion N when towing the vehicle, you must
observe the following points: X
Make sure that the vehicle is stationary. X
Turn the SmartKey to position 2 in the ignition
lock.
On vehicles with KEYLESS-GO, use the Smart-
Key instead of the Start/Stop button
( Y
page 124). X
Depress and hold the brake pedal. X
Shift the automatic transmission to position
N . X
Release the brake pedal. X
Release the parking brake. X
Switch on the hazard warning lamps
( Y
page 107). X
Leave the SmartKey in position 2 in the igni-
tion lock.
In order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination switch
as usual. In this case, only the turn signals for
the desired direction flash. After resetting the
combination switch, the hazard warning lamp
starts flashing again. Towing the vehicle with the rear axle
raised
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
! Vehicles with automatic transmission must
not be towed with the rear axle raised. The
vehicle/trailer combination may otherwise
swerve or even roll over.
Transporting the vehicle
4MATIC vehicles/vehicles with auto-
matic transmission
! When the vehicle is loaded for transport, the
front and rear axles must be stationary and on
the same transportation vehicle. Positioning
over the connection point of the transport
vehicle is not permitted. The drive train may
otherwise be damaged.
All vehicles
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting pur-
poses. X
Turn the SmartKey to position 2 in the ignition
lock. X
Shift the automatic transmission to position
N .Towing and tow-starting 289
Breakdown assistance Z

Removing the collapsible spare wheel
(Mercedes-AMG vehicles)
The emergency spare wheel can be found in the
stowage well under the trunk floor. X
Lift the trunk floor upwards ( Y
page 247).X
Reach into cutout C in the tool holder and lift
it up. X
Remove collapsible spare wheel D .
Always observe the instructions and safety
notes in the "Mounting a wheel" section
( Y
page 313).
Stowing a used collapsible spare
wheel
! Only place the collapsible spare wheel in the
vehicle when it is dry. Otherwise, moisture
may get into the vehicle.
Take the following steps to stow a used collaps-
ible spare wheel. Otherwise, it will not fit into the
spare wheel well. Mercedes-Benz recommends
that you have this work performed at a qualified
specialist workshop, e.g. at an authorized
Mercedes-Benz Center. X
Unscrew the valve cap from the valve. X
Use the back of the valve cap to unscrew the
valve insert from the valve and release the air.
i Fully deflating the tires can take a few
minutes. X
Screw the valve insert back into the valve. X
Screw the valve cap back on. X
Remove the protective sheet from the vehicle
tool kit and pull it over the collapsible spare
wheel. X
Stow the collapsible spare wheel in the emer-
gency spare wheel well under the trunk. Inflating the collapsible spare wheel
! Inflate the collapsible spare wheel using the
tire inflation compressor before lowering the
vehicle. The wheel rim could otherwise be
damaged.
! Do not operate the tire inflation compressor
for longer than eight minutes at a time without
a break. It may otherwise overheat.
The tire inflation compressor can be operated
again once it has cooled down.
Comply with the manufacturer's safety instruc-
tions on the tire inflation compressor label and
on the tire sealant bottle. X
Mount the collapsible spare wheel as descri-
bed ( Y
page 313).
The collapsible spare wheel must be mounted
before it is inflated. X
Remove the tire inflation compressor from
the stowage space under the trunk floor
( Y
page 277).
X
Pull connector