tow MERCEDES-BENZ CLS-CLASS 2011 User Guide

enter vehicle interior resulting in
unconsciousness and death.
Load distribution The total load weight including vehicle
occupants and luggage/cargo should not
exceed the total load limit indicated on the
corresponding Tire and Loading Information
placard located on the driver’s door B-pillar
(Y page 194).
The handling characteristics of a fully loaded
vehicle depends greatly on the load
distribution. It is therefore recommended to
load the vehicle accordingly with the heaviest
items being placed towards the front of the
vehicle.
Please pay attention to and comply with the
following instructions when loading the
vehicle and transporting cargo:
R
Always place items being carried against
front or rear seat backrests, and fasten
them as securely as possible.
R The heaviest portion of the cargo should
always be kept as low as possible against
front or rear seat backrests. Roof rack
For information about further roof rack
equipment, contact an authorized Mercedes-
Benz Center. G
Warning!
Only use roof racks approved by Mercedes-
Benz for your vehicle model to avoid damage
to the vehicle.
Follow the manufacturer’s installation
instructions. Otherwise, an improperly
attached roof rack system or its load could
become detached from the vehicle.
Do not exceed the maximum roof load of
220 lb (100 kg).
Take into consideration that when the roof
rack is loaded, the handling characteristics are different from those when operating the
vehicle without the roof rack loaded.
Make sure
R you can raise the tilt/sliding sunroof
completely
R you can open the trunk completely X
Flip trim covers : open.
X Only attach the roof rack to the anchorage
points under trim covers :.
X Observe manufacturer’s instructions for
installation. Ski bag (Canada only)
G
Warning!
The ski bag is designed for up to four pairs of
skis. Do not load the ski bag with other
objects.
Always fasten the ski bag securely. In an
accident, an unfastened ski bag can cause
injury to vehicle occupants.
Unfolding and loading X
Fold rear armrest down. Loading and storing
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A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
X
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
Sign and Drive services (USA only):
Services such as a jump start, a few gallons
of fuel or the replacement of a flat tire with
the vehicle spare wheel are obtainable at no
charge.
i If the indicator lamp in Roadside
Assistance button : is flashing
continuously and there was no voice
connection to the Customer Assistance
Center established, then the Tele Aid
system could not initiate a Roadside
Assistance call (e.g. the relevant cellular
phone network is not available). The
message Call Failed appears in the
multifunction display.
X Terminating calls: Press button ~ on
the multifunction steering wheel.
or
X Press the respective button for ending a
telephone call on the COMAND system. Information button X
Press and hold Information button : for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in
Information button : will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
i The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAVI
button on the COMAND system. Spoken
commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more. Useful features
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Mercedes-Benz Center to have the fuel
system drained completely.
! To prevent damage to the catalytic
converters, only use premium unleaded
gasoline in this vehicle.
Any noticeable irregularities in engine
operation should be repaired promptly.
Otherwise, excessive unburned fuel may
reach the catalytic converter, causing it to
overheat and potentially start a fire.
i Only use premium unleaded gasoline with
a minimum Posted Octane Rating of 91
(average of 96 RON/86 MON).
Information on gasoline quality can
normally be found on the fuel pump. Please
contact gas station personnel in case
labels on the pump cannot be found.
For more information on gasoline, see
“Premium unleaded gasoline”
(Y page 299), see “Fuel requirements”
(Y page 299), or contact an authorized
Mercedes-Benz Center, or visit
www.mbusa.com (USA only).
Locking/unlocking the vehicle with the
SmartKey or KEYLESS-GO automatically
locks/unlocks the fuel filler flap.
i In case the central locking system does
not release the fuel filler flap, see “Fuel filler
flap” (Y page 263).
The fuel filler flap is located on the right-hand
side of the vehicle towards the rear. X
Turn off the engine. i
Leaving the engine running and the fuel
filler cap open can cause the yellow fuel
tank reserve warning lamp to flash and the
malfunction indicator lamp = (USA
only) or ; (Canada only) to illuminate.
For more information, see also “Practical
hints” (Y page 257).
X Remove the SmartKey from the starter
switch.
KEYLESS-GO: Open the driver’s door. This
puts the starter switch in position 0, same
as with the SmartKey removed from the
starter switch. The driver’s door then can
be closed again.
X Opening: Press fuel filler flap : at the
point indicated by the arrow.
X Turn fuel filler cap ; counterclockwise.
X Take off fuel filler cap ;.
X Place fuel filler cap ; in direction of arrow
into holder =.
X Fully insert filler nozzle unit and refuel.
X Only fill your tank until the filler nozzle unit
cuts out – do not top off or overfill .
X Closing: Turn fuel filler cap ; clockwise
until it audibly engages.
i Close the fuel filler flap before locking the
vehicle. Otherwise the flap locking pin will
prevent closing the fuel filler flap.
X Close fuel filler flap :. Check regularly and before a long trip
For information on quantities and
requirements of operating agents, see “Fuels,
coolants, lubricants, etc.” (Y page 296).
Check the following:
R Engine oil level ( Y page 179)
R Tire inflation pressure ( Y page 185)
R Coolant level ( Y page 180)
R Vehicle lighting ( Y page 266) At the gas station
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should turn on the hazard warning flashers,
carefully
slow down, and drive with caution to
an area which is a safe distance from the road.
Inspect the tires and the vehicle underbody
for possible damage. If the vehicle or tires
appear unsafe, have the vehicle towed to the
nearest authorized Mercedes-Benz Center or
tire dealer for repairs. G
Warning!
Do not drive with a flat tire. A flat tire affects
the ability to steer or brake the vehicle. You
could lose control of the vehicle. Continued
driving

with a flat tire or driving at high speed
with a flat tire will cause excessive heat build-
up and possibly a fire. Important guidelines
R Only

use sets of tires and rims of the same
type and make.
R Tires must be of the correct size for the rim.
R Break in new tires for approximately
60 miles (100 km) at moderate speeds.
R Regularly check the tires and rims for
damage. Dented or bent rims can cause tire
inflation pressure loss and damage to the
tire beads.
R If the vehicle is heavily loaded, check tire
inflation pressure and correct as required.
R Do not allow your tires to wear down too
far. Adhesion properties on wet roads are
sharply reduced at tread depths of less
than 1
/ 8 in (3 mm).
R When replacing individual tires, you should
mount new tires on the front wheels first
(on vehicles with same-sized wheels all
around). Recommended tire inflation pressure
G
Warning!
Follow recommended tire inflation pressures.
Do not underinflate tires. Underinflated tires
wear excessively and/or unevenly, adversely
affect handling and fuel economy, and are
more likely to fail from being overheated.
Do

not overinflate tires. Overinflated tires can
adversely affect handling and ride comfort,
wear unevenly, increase stopping distance,
and result in sudden deflation (blowout)
because they are more likely to become
punctured or damaged by road debris,
potholes etc.
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result
in handling or steering problems, or brake
failure.
Your vehicle is equipped with the Tire and
Loading Information placard located on the
driver’s door B-pillar ( Y page 193).
The tire inflation pressure should be checked
regularly. Only adjust the tire inflation
pressure on cold tires. The tires can be
considered cold if the vehicle has been
parked for at least 3 hours or driven less than
1 mile (1.6 km). Depending on the ambient
temperature, the driving speed and the tire
load, the tire temperature changes. When the
tire temperature changes by 18‡ (10†), the
tire inflation pressure will change by
approximately 1.5 psi (0.1 bar). Keep this in
mind when checking tire inflation pressure on
warm tires and adjust the tire pressure only
if the tire inflation pressure is too low for the
current operating conditions. If you check the
tire inflation pressure when the tires are
warm, the reading will be higher than the cold
reading. This is normal. Do not let air out to
match the specified cold tire inflation Tires and wheels
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X
Step 5: Determine the combined weight of
luggage and cargo being loaded on the
vehicle. That weight may not safely exceed
the available cargo and luggage load
capacity calculated in step 4.
X Step 6 (if applicable): If your vehicle will
be towing a trailer, load from your trailer
will be transferred to your vehicle. Consult
this

manual to determine how this reduces
the available cargo and luggage load
capacity of your vehicle ( Y page 197).
The following table shows examples on how
to calculate total and cargo load capacities
with varying seating configurations and
number and size of occupants. The following
examples use a load limit of 1 500 lbs. This
is

for illustration purposes only. Make sure
you are using the actual load limit for your
vehicle stated on the vehicle’s Tire and
Loading Information placard ( Y page 194). Tires and wheels
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Weight Rating (GVWR) and the Gross Axle
Weight Rating (GAWR) for either the front or
rear axle. You can obtain the GVWR and
GAWR from the certification label. The
certification label can be found on the driver’s
door B-pillar, see the “Technical data” section
(Y page 288).
Gross Vehicle Weight Rating (GVWR): The
total weight of the vehicle, all occupants, all
cargo, and the trailer tongue load (if
applicable) must never exceed the GVWR.
Gross Axle Weight Rating (GAWR): The total
allowable weight that can be carried by a
single axle (front or rear).
To assure that your vehicle does not exceed
the maximum permissible weight limits
(GVWR and GAWR for front and rear axle),
have the loaded vehicle (including driver,
passengers and all cargo and, if applicable,
trailer fully loaded) weighed on a suitable
commercial scale.
Trailer tongue load
The tongue load of any trailer is an important
weight to measure because it affects the load
you can carry in your vehicle. If a trailer is
towed, the tongue load must be added to the
weight of all occupants riding and any cargo
you are carrying in the vehicle. The tongue
load typically is 10% of the trailer weight and
everything loaded in it.
Your Mercedes-Benz has been designed
primarily to carry passengers and their cargo.
Mercedes-Benz does not recommend trailer
towing with your vehicle.
Maximum tire load
G
Warning!
Do not overload the tires by exceeding the
specified load limit as indicated on the Tire
and Loading Information placard on the
driver’s door B-pillar. Overloading the tires
can overheat them, possibly causing a
blowout. Overloading the tires can also result in handling or steering problems, or brake
failure.
i
For illustration purposes only. Actual data
on tires are specific to each vehicle and
may vary from data shown in above
illustration.
The maximum tire load rating : is the
maximum weight the tires are designed to
support.
For more information on tire load rating, see
(Y page 202).
For information on calculating total and cargo
load capacities, see ( Y page 194). Direction of rotation
Unidirectional tires offer added advantages,
such as better hydroplaning performance. To
benefit, however, you must make sure the
tires rotate in the direction specified.
An arrow on the sidewall indicates the
intended direction of rotation of the tire.
Spare wheels may be mounted against the
direction of rotation (spinning) even with a
unidirectional tire for temporary use only until
the regular drive wheel has been repaired or
replaced. Always observe and follow
applicable temporary use restrictions and
speed limitations indicated on the spare
wheel. Tires and wheels
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dynamometer or when the vehicle is being
towed with the front axle raised.
Active braking action through the ESP
®
may
otherwise seriously damage the brake
system which is not covered by the
Mercedes-Benz Limited Warranty.
If your brake system is only subjected to
moderate loads, you should occasionally test
the effectiveness of the brakes by applying
above-normal braking pressure at higher
speeds. This will also enhance the grip of the
brake pads. G
Warning!
Make sure not to endanger any other road
users when carrying out these braking
maneuvers.
Refer to the description of the Brake Assist
System (BAS) ( Y page 59).
High-performance brake system The high-performance brake system is only
available on CLS 63 AMG.
G
Warning!
New vehicle brake pads and discs, and
replacement brake pads and discs may take
several hundred miles of driving until they
provide

optimum braking efficiency. Until that
time, you may need to use increased brake
pedal pressure while braking. Please be aware
of this and adjust your driving and braking
accordingly during this break-in period.
Excessive high-demand braking will cause
correspondingly high brake wear. Please be
attentive to the brake warning lamp in the
instrument cluster and brake condition
messages in the multifunction display.
Especially for high performance driving, it is
important to maintain and have the brake
system checked regularly.
The high-performance brake system is
designed to operate under the extremely high
operating demands required to accommodate the performance capabilities
of the vehicle.
The brakes may produce a squeaking-type
noise depending on the
R
vehicle speed
R brake force applied
R ambient conditions, e.g. temperature and
humidity
As with any brake system, the wear of
individual

brake system components such as
brake pads or disks strongly depends on your
driving style and the conditions under which
you operate the vehicle. Thus, a driving style
calling for high-demand braking will cause
your vehicle’s brakes to wear more quickly. Driving off
Warm up the engine smoothly. Do not place
full load on the engine until the operating
temperature has been reached.
! When

driving off on a slippery surface, do
not allow a drive wheel to spin for an
extended period with the ESP ®
switched
off. Doing so may cause serious damage to
the drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
! Simultaneously depressing the
accelerator pedal and applying the brakes
reduces engine performance and causes
premature brake and drivetrain wear which
is not covered by the Mercedes-Benz
Limited Warranty. Hydroplaning
Depending
on the depth of the water layer on
the road, hydroplaning may occur, even at low
speeds and with new tires. In heavy rain or
when conditions indicate possible
hydroplaning: 212
Driving instructions
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Corrosion protection, such as MB
Anticorrosion Wax should be applied to the
engine compartment after every engine
cleaning. Before applying, all control linkage
bushings
and joints should be lubricated. The
poly-V-belt and all pulleys should be
protected from any wax.
Vehicle washing In the winter, thoroughly remove all traces of
road salt as soon as possible.
When

washing the vehicle underbody, do not
forget to clean the inner sides of the wheels.
i Vehicles with KEYLESS-GO:
If a door handle is hit by a strong jet of
water, and a SmartKey is within
approximately 3 ft (1 m) of the vehicle, it
could be inadvertently locked or unlocked.
Hand-wash
X Do not use hot water or wash your vehicle
in direct sunlight.
X Only use a soft, wet cloth or sponge to
clean the vehicle.
X Only use a mild vehicle wash detergent,
such as Mercedes-Benz approved Car
Shampoo.
X Thoroughly spray the vehicle with a
diffused jet of water.
X Do not spray directly towards the
ventilation intake.
X Use plenty of water and rinse the sponge
and chamois frequently.
X Rinse with clean water and dry with a
chamois thoroughly.
Do not allow cleaning agents to dry on the
finish.
Automatic car wash
You can have your vehicle washed in an
automatic

car wash from the start. Brushless
car washes are preferable.
X To protect the filter system, activate the air
recirculation mode using button g on
the climate control panel. !
Do
not clean your vehicle in an automatic
touchless car wash which uses caustic
spray. Caustic spray will damage the paint
or ornamental moldings.
If the vehicle is very dirty, prewash it before
running it through the automatic car wash.
! Make sure the combination switch is set
to wiper setting $. Otherwise, the rain
sensor could activate and cause the wipers
to move unintentionally. This may lead to
vehicle damage.
Due to the width of the vehicle, fold in
exterior rear view mirrors prior to running
the vehicle through an automatic car wash
to prevent damage to the mirrors.
X When taking the vehicle through an
automatic conveyor-type car wash:
Make sure the automatic transmission
remains in neutral position N.
When leaving the automatic car wash, make
sure the mirrors are folded out.
After running the vehicle through an
automatic car wash, wipe any wax off of the
windshield and the wiper blade inserts. This
will prevent smears and reduce wiping noise
which can be caused by residual wax on the
windshield.
Ornamental moldings X
For regular cleaning and care of ornamental
moldings, use a damp cloth.
! Do
not use chrome cleaner on ornamental
moldings. Although ornamental moldings
may have chrome appearance, they could
be made of anodized aluminum that will be
damaged when cleaned with chrome
cleaner. Instead, use a damp cloth to clean
those ornamental moldings.
For very dirty ornamental moldings of
which you are sure are chrome-plated, use
a chrome cleaner. If in doubt whether an
ornamental molding is chrome-plated,
contact an authorized Mercedes-Benz
Center. 218
Vehicle care
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Vehicle equipment ............................
224
Where will I find ...? .......................... 224
Vehicle status messages in the
multifunction display ....................... 228
What to do if … .................................. 251
Unlocking/locking manually ...........261
Resetting activated NECK-PRO
active front head restraints .............264
Replacing SmartKey batteries ......... 264
Replacing bulbs ................................. 266
Replacing wiper blades ....................270
Flat tire .............................................. 271
Battery ............................................... 278
Jump starting .................................... 280
Towing the vehicle ............................281
Fuses .................................................. 284 223Practical hints
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Vehicle equipment
i This Operator’s Manual describes all
features, standard or optional, potentially
available for your vehicle at the time of
purchase. Please be aware that your
vehicle might not be equipped with all
features described in this manual. Where will I find ...?
First aid kit
! Always keep the storage compartment
under the front passenger seat closed
while the vehicle is in motion.
i Check expiration dates and contents for
completeness at least once a year and
replace missing/expired items.
The first aid kit is located in the storage
compartment at the front edge of the front
passenger seat. X
Pull handle : upward.
X Fold the lid down.
X Remove the first aid kit. Vehicle tool kit
The vehicle tool kit is located in the space
underneath the trunk floor. i
Vehicles without spare wheel are not
factory-equipped with the tools required for
a wheel change such as a jack or a wheel
wrench. Some tools required for a wheel
change are specific to your vehicle.
Contact an authorized Mercedes-Benz
Center to obtain the tools approved for
your vehicle.
The vehicle tool kit includes:
R Alignment bolt 13
R Collapsible wheel chock 13
R Electric air pump 14
R Jack 13
R Pair of universal pliers
R Towing eye bolt
R Valve extractor 14
R Wheel wrench 13
X Removing: Open the trunk (Y page 71).
X Lift the trunk floor using the floor handle.
X Engage the floor handle on the upper trunk
lip.
! To prevent damage, always disengage the
floor handle from the upper trunk lip and
lower the trunk floor before closing the
trunk.
X Remove the luggage box (if so equipped)
(Y page 227).
13 Vehicles with spare wheel only.
14 Vehicles with spare wheel with collapsible tire only. 224
Where will I find ...?Practical hints
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