service indicator MERCEDES-BENZ E-CLASS 2000 User Guide

180 Tele Aid
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data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
The Tele Aid system is available if:
•it has been activated and is operational. Activation
requires a subscription for monitoring services and
cellular air time
•the relevant cellular phone network and GPS signals
are available and pass the information on to the
response center.
Note:
Location of the vehicle on a map is possible if the
vehicle is able to receive signals from the GPS satellite
network and pass the information on to the response
center.
Wa r n i n g !
If the indicator lamp in the “SOS” button is
illuminated continuously and there was no voice
connection to the Response Center established,
then the Tele Aid system could not initiate an
emergency call (e.g. the relevant cellular phone
network is not available). The message
“EMERGENCY CALL – CALL FAILED” appears in
the multifunction display for approx. 10 seconds.Should this occur, assistance must be summoned
by oth er means.
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182 Tele Aid
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cluster displayPractical hints Car care Index
Roadside Assistance button •
Located below the center armrest cover is the Roadside
Assistance button•. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•Sign and Drive services: Services such as jump start,
a few gallons of fuel or the replacement of a f lat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button• remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 178 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
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183 Tele Aid
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data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index If the indicator lamp in the Roadside Assistance
button• is illuminated continuously and there was
no voice connection to the Response Center established,
then the Tele Aid system could not initiate an Roadside
Assistance call (e.g. the relevant cellular phone network
is not available). The message “ROADSIDE
ASSISTANCE – CALL FAILED” appears in the
multifunction display.
Roadside Assistance calls can be terminated using the
ìbutton on the multifunction steering wheel.
Information button ¡
Located below the center armrest cover is the
Information button¡. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to
the Client Assistance Center. The button will flash while
the call is in progress. The message “INFO –
CONNECTING CALL” will appear in the multifunction
display. When the connection is established, the
message “INFO – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).A voice connection between the Client Assistance
Center representative and the occupants of the vehicle
will be established. When a voice connection is
established the audio system mutes and the message
“TELE AID – INFO CALL ACTIVE” appears in the
multifunction display. Information regarding the
operation of your vehicle, the nearest Mercedes-Benz
Center or Mercedes-Benz USA products and services is
ava il ab l e to you .
For more details concerning Tele Aid, please visit
www.mbusa.com and use your ID and password, sent to
you separately, to learn more (USA only).
Notes:
The indicator lamp in the Information button¡
remains illuminated in red for approximately
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Roadside Assistance
button•).
See system self-check on page 178 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
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184 Tele Aid
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data Instruments
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cluster displayPractical hints Car care Index
If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).
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185 Tele Aid
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cluster displayPractical hints Car care Index Important!
If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button f lashes until
the call is concluded. Calls can only be terminated by a
Response Center or Client Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.
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187 Tele Aid
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data Instruments
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cluster displayPractical hints Car care Index Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.
Info Services (optional, except Canada)
(only vehicles with COMAND)
Info Services categories include news, sports, stocks,
weather and calendar reminders. Choices can be
selected via www.mbusa.com or by calling 1-800-FOR-
MERcedes.
To request Info Services, press the SVC button on the
COMAND system, then select “SEND NEW REQUEST
FOR INFO SERVICE”. “NEW INFO SERVICE REQUEST
TRANSMITTED” will appear in the COMAND display
and call status messages will appear in the
multifunction display.Once information is available, the message “NEW INFO
RECEIVED - READ LATER WHEN STOPPED?” will
appear. Select “Yes”. With the vehicle stopped in a safe
location press SVC, then select “View Info Service of
mm.dd.yyyy hh.mm”. Messages will be retained for
30 minutes once the ignition is switched off.
Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
If the indicator lamp in the “SOS” button does not
illuminate during or remains illuminated after the
system self-check or if the message “TELE AID –
VISIT WORKSHOP” appears in the multifunction
display, have the system checked at the nearest
Mercedes-Benz Center as soon as possible.
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195 Automatic transmission
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cluster displayPractical hints Car care Index Stopping
For brief stops, e.g. at traffic lights, leave the
transmission in gear and hold vehicle with the service
brake.
For longer stops with the engine idling, shift into “N”
or “P” and hold the vehicle with the service brake.
When stopping the vehicle on an uphill gradient, do not
hold it with the accelerator, use the brake. This avoids
unnecessary transmission heat build up.
Maneuvering
To maneuver in tight areas, e.g. when pulling into a
parking space, control the vehicle speed by gradually
releasing the brakes. Accelerate gently and never
abruptly step on the accelerator.
To rock a vehicle out of soft ground (mud or snow),
alternately shift from forward to reverse, while applying
slight partial throttle.Rocking a vehicle free in this manner may cause the
ABS or traction system malfunction indicator lamp to
come on. Turn off and restart the engine to clear the
malfunction indication.
Wa r n i n g !
Getting out of your vehicle with the selector lever
not fully engaged in position “P” is dangerous.
Also, when parked on an incline, position “P” alone
may not prevent your vehicle from moving,
possibly hitting people or objects.Always set the parking brake in addition to shifting
to position “P”, see page 202 for parking brake. When parked on an incline, also turn front wheel
against curb.Wa r n i n g !
When leaving the vehicle always remove the key
from the steering lock, and lock the vehicle. Do not
leave children unattended in the vehicle, or with
access to an unlocked vehicle. Children could move
the gear selector lever from position “P”, which
could result in an accident or serious injury.
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250 Malfunction and warning messages
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ENGINE OIL LEVEL
1 The engine oil level must be checked immediately. See Engine oil
level indicator on page 117.
2 There is no oil in the engine. There is a danger of engine damage.3 There is a risk of damaging the engine or catalytic converter. The
engine oil level must be checked immediately. See Engine oil level
i n d i c a t o r o n p a g e 117 .
4 The engine oil level has dropped to a critical level.
Check the engine oil level immediately. See Engine oil level
indicator on page 117 and check the engine for visible leakage (loss
of oil).
5 The measuring system is malfunctioning.
6 It may be that there is water in the engine oil. Have the engine oil
che cked.
When the “ENGINE OIL LEVEL – CHECK LEVEL”
message appears while the engine is running and at
operating temperature, the engine oil level has dropped
to approximately the minimum mark on the dipstick.
When this occurs, the warning will first come on
intermittently and then stay on if the oil level drops
further.
If no oil leaks are noted, continue to drive to the nearest
service station where the engine oil should be topped to
the “full” mark on the dipstick with an approved oil.
The engine oil level warnings should not be ignored.
Extended driving with the symbol displayed could
result in serious engine damage that is not covered by
the Mercedes-Benz Limited Warranty.
Line 1 Line 2
ENGINE OIL LEVEL CHECK LEVEL!
1
ENGINE OIL LEVEL STOP, ENGINE OFF!
2
ENG INE OIL LEVE L REDU CE OIL LEVEL!
3
ENGINE OIL LEVEL VISIT WORKSHOP!
4
ENGINE OIL SENSOR VISIT WORKSHOP!
5
ENGINE OIL VISIT WORKSHOP!
6
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332 Index
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cluster displayPractical hints Car careIndex
MMaintenance ................................................................... 177
Malfunction and indicator lamp
in the center console ................................................238
Malfunction and indicator lamps
in the instrument cluster .........................................234
Malfunction and warning messages ...........................239
ABS-SYSTEM .............................................................242
BATTERY / ALTERNATOR ....................................... 241
BRAKE ASSIST ..........................................................242
BRAKE FLUID ............................................................243
BRAKE LINING WEAR .............................................243
COOLANT (coolant level) .........................................245
COOLANT TEMP. .......................................................246
DISPLAY DEFECTIVE (engine control unit) .........240
DISPLAY DEFECTIVE (several systems) ...............240
ELEC. STABIL. PROG. ...............................................252
ENGINE FAN ..............................................................244
ENGINE OIL LEVEL ..................................................250
LIGHT SENSOR .........................................................248
LIGHTING SYSTEM ...................................................247
PARKING BRAKE ......................................................244
REMOVE KEY ............................................................248
STEERING GEAR OIL ...............................................249
TELE AID ....................................................................249WASHER FLUID ......................................................... 251
Malfunction message memory ....................................108
Manual release for fuel filler flap .............................. 296
Mechanical keys ............................................................... 34
Memory ................................................................ 49, 81, 84
Recalling ....................................................................... 50
Storing ........................................................................... 49
Mirror, exterior, adjusting ..............................................83
Mirror, exterior, rear view ..............................................83
Mirror, inside, rear view ................................................. 82
Multicontour seat ............................................................. 54
Multifunction display ...................................................... 92
Audio systems ..............................................................97
Engine oil level indicator ...........................................96
FSS (Flexible service system) ................................... 96
Individual settings .................................................... 110
Malfunction message memory ............................... 108
Navigation system .....................................................105
Telephone ...................................................................100
Trip and main odometer ............................................ 96
Trip computer ............................................................106
Vehicle speed ............................................................... 96
Multifunction steering wheel .........................................92
Setting the audio volume ......................................... 113
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334 Index
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data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
REMOVE KEY -
malfunction and warning messages ......................248
Replacing bulbs ..............................................................285
Replacing wiper blade insert .......................................296
Reporting Safety Defects ................................................ 15
Reserve key ....................................................................... 26
Residual engine heat utilization (REST) .................... 132
Roadside assistance ......................................................... 10
Roadside assistance call
See Tele Aid ............................................................... 178
Roof rack .........................................................................298
SSafety guidelines for the seat belt, emergency
tensioning retractor and airbag ................................ 76
Seat belts ........................................................................... 60
Fastening ...................................................................... 62
Seat belt nonusage warning system ........................ 61
Unfastening .................................................................. 64
Warning lamp ............................................................238
Seat belts and integrated restraint system .................. 60
Seat heater ........................................................................ 55
Vehicles with seat ventilation ................................... 57
Vehicles without seat ventilation ............................. 56Seat ventilation ................................................................58
Seats ...................................................................................46
Memory function .........................................................49
Multicontour seat ........................................................ 54
Service indicator
See Flexible service system (FSS) .......................... 114
Setting the audio volume .............................................. 113
Shelf below rear window ..............................................170
Side marker lamp .......................................................... 290
Sliding/pop-up roof ........................................................ 156
Emergency operation .............................................. 295
Express opening ........................................................ 158
Opening and closing ...................................................33
Synchronizing ........................................................... 158
Snow chains ................................................................... 208
SOS-call
See Tele Aid ...............................................................178
Spare parts service ....................................................... 308
Spare wheel ................................................................... 264
Special settings (Automatic climate control) ............ 129
SRS (Supplemental restraint system) ...........................68
Indicator lamp .......................................................... 236
SRS malfunction ..........................................................70
Start lock-out .....................................................................27
Starting and turning off the engine ............................ 192
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