service MERCEDES-BENZ E CLASS 2017 Owners Manual

Digital–inthevehicleVehicle documentwalletDigital–onthe InternetDigital–asanApp
Familiarizeyourself withthe con‐tents oftheOperator's Manualdirectly viathevehicle's multi‐media system (menu item "Vehi‐cle").Startwiththequickguide,discoveryourvehicle's highlightsor broadenyour knowledgewithuseful tips.
Hereyou canfind comprehen‐siveinformationabout operatingyourvehicle and about servicesandwarranties in printedform.
YoucanfindtheOperator's Man‐ual ontheMercedes-Benz home‐page.
The Mercedes-Benz Guides Appisavailable free-of-chargeinfamiliar Appstores.
É2135847801gËÍ2135847801
Apple®iOSAndroidTM
Order no. P213014113EditionC1-2017 HPartno.2135847801
E-Class
Operator's Manual
Mercedes-Benz
Mercedes-Benz E-Class

At ag lance ...... .. ............................................ 6
Cockpit ........................................................... 6
Wa rn ing and indicator lamps .......................... 8
Overhead control panel ................................ 12
Doo rc ontrol panel and sea ta dj ustment ....... 14
Emergencies and breakdowns ...................... 16
Digita lO pe ra to r' sM an ua l ........................ . 18
Callin gupt he Digital Operator's Manual ...... 18
Gene ra ln ot es ............................................. 19
Pr ot ection of th ee nv ironmen t. .................... .1 9
Mercedes-Ben zG enuineParts ....................... 19
Operator's Manual ....................................... .2 0
Service and ve hicle operation ....................... 21
Operating saf et y. .......................................... 22
Declarat io nofc onformity fo rw ireless
ve hicle component s. ................................... .2 3
Diagno st ics connection ................................ 24
Qualified specialis tw or ks hop ....................... 24
Cor re ct us eoft he ve hicle ........................... .2 5
Problems wit hy our ve hicle ........................... 25
Re portin gs af et yd efects .............................. .2 5
Limited Wa rr ant y. ........................................ .2 6 QR cod ef or re scue car d. ............................. .2 6
Ve hicle dat as to ra ge .................................... .2 6
Copyright .. .................................................... 28
Occupant saf et y ......................................... 30
Re st ra int sy st em .......................................... .3 0
Sea tb elts ..................................................... 33
Airbag s. ........................................................ 37
PRE-SAFE ®
................................................... 44
Childr en in th ev ehicle ................................. .4 5
Pe ts in th ev ehicle ....................................... .5 4
Opening and closing .................................. 55
SmartK ey ...................................................... 55
Door s. ........................................................... 60
Tr unk ............................................................ 63
Ro ller sun blinds .......................................... .6 9
Sid ew in do ws ............................................... 70
Sliding sunroof .............................................. 74
Anti-thef tp ro te ction .................................... .7 9
Seats and sto wing ...................................... 81
Cor re ct driver's sea tp osition ........................ 81 Seats ............................................................ 82
St eering wheel ............................................. .9 1
Using th em emor yf unction .......................... 93
St ow ag ea re as .............................................. 94
Cup holder .................................................. 10 3
Ashtr ay and cigar et te lighter ...................... .1 05
Soc ke ts ....................................................... 10 6
Wi re less ch argin goft he mobile phone
and connection wit ht he ex te ri or antenna .. 107
Ins ta lling/ re moving fl oor mats .................. .1 09
Light and visibility .................................... 11 0
Exterio rl ig hting ........................................... 11 0
Interior lighting ............................................ 11 4
Wi ndshield wipe ra nd windshield wa sher
sy st em ........................................................ 11 5
Mir ro rs ........................................................ 11 8
Operating th es un visor s. ............................ 12 0
Infrared re fl ectiv ew indshield ..................... .1 21
Climat ec ontrol ......................................... 12 2
Overvie wofc limat ec ont ro ls ys te ms ......... .1 22
Operating th ec limat ec ontrol sy st em ......... 12 22
Con te nts

Service and ve hicl eo peration
Ve hicl eo peration outside th eU SA or Canada
When yo ua re abroad wit hy our ve hicle, obser ve
th ef ollowing points: R
Service points or re placemen tp arts ma yn ot
be av ailable immediatel y.R
Un leaded fuel ma yn ot be av ailable fo rv ehi‐
cles wit hac atalytic con ve rt er .L eaded fuel
ma yc ause damag etot he catalytic con ve rt er.R
The fuel ma yh ave an ex treme ly lo wo ctane
number .U nsui ta ble fuel can cause engine
damage.
Some Mercedes-Benz models ar ea va ilable in
Europe th ro ugh our European De liv er yP ro gr am.
Fo rm or ei nformation, please consult an au th or‐
ized Mercedes‑Benz service center ,orw ri te to
one of th ef ollowing address:
In th eU SA :
Mercedes-Benz US A, LLC
Europea nD eliver yD epartment
One Mercedes Drive
Montvale ,NJ0 76 45-0350 In Canada:
Mercedes-Benz Canada ,I nc.
Europea nD eliver yD epartment
98 Va nde rh oof Av enue
To ro nto, Ontario M4G 4C9
Maintenance
Alw ay sb ri ng th eM aintenanc eB ookle tw it hy ou
when bringing th ev ehicle to an authorized
Mercedes-Ben zC enter .T he cus to mer service
advisor wil lr ecor de ve ry service fo ry ou in th e
Maintenance Booklet.
Ro adside Assistance
The Mercedes-Benz Ro adside Assis ta nce Pro‐
gram of fe rs te ch nica lh el pint he case of a
breakdown. Yo ur calls to th et oll-free Ro adside
Assis ta nce Hotline ar ea ns we re dbyo ur agents
24 hour sad ay ,3 65 da ys ay ear.
1-800-FOR-MERCedes (1-800-367-63 72 )( USA)
1-800-387-0 10 0( Canada) Yo uc an fi nd fur th er information in th e
Mercedes-Ben zR oadside Assis ta nce Program
brochu re (USA) or th e" Ro adside Assis ta nce"
section in th em aintenanc ea nd wa rr ant yi nfor‐
mation bookle t( Canada). Yo uw ill fi nd bo th in
th ev ehicle document wa llet.
Chang eofa dd re ss or ch ang eofo wnership
In th ee ve nt of ac hang eofa ddress, please send
us th e" Notification of address ch ange" in th e
Service and Guarantee bookle tors imply cal lt he
Mercedes-Ben zC us to mer Assis ta nce Center
(USA) on th eh ot line number
1-800- FO R- MERCedes (1-800-367-63 72 )o rC us‐
to mer Service (Canada )o n1 -800-387-0 10 0. We
can th en re ac hy ou in at imel yf ashion, if neces‐
sar y.
If yo us ell yo ur Mercedes, pleas el ea ve th ee ntire
literatur eint he ve hicle so th at it is av ailable to
th en ex to wne r. If yo uh ave pur ch ased au sed
car ,p lease sen dust he "Notice of Pur ch ase of
Used Car" in th eS ervice and Guarantee booklet
or simpl yc all th eM ercedes-Benz Cus to mer
Assis ta nce Center (USA) on th eh ot line numberGeneral no te s 21

1-800-FOR-MERCedes (1-800-367-63 72 )o rC us‐
to mer Service (Canada )on1 -800-387-0 10 0.
Important notice fo rC alifornia re tail bu ye rs
and lessee sofM ercedes-Benz automobiles
Under California la wy ou ma ybee nt it led to a
re placemen tofy our ve hicle or ar efund of th e
pur ch ase price or lease price ,ifa ft er ar easona‐
ble number of re pair attem pt sM ercedes-Benz
US A, LL Ca nd/or its authorized re pair or service
fa cilities fa il to fi xo ne or mor es ub st antial
defect sorm alfunctions in th ev ehicle th at are
co ve re dbyi ts ex press wa rr ant y.
During ap erio dof18m onths from origina ld eliv‐
er yoft he ve hicle or ak ilome te r/milea ge re ad‐
ing of 18 ,000 miles (29,000 km), whiche ve r
occur sf ir st ,v ehicle re pair is presumed fo ra
re ta il buyer or lessee if one or mor eoft he fo l‐
lowing occurs:
(1) th es erious defect or damag ec an re sult in
deadly or serious injur ytot he ve hicle occu‐
pants while driving AND th is defect has
already been re paired at leas tt wice AND Mercedes‑Benz, LL Ch as been informed in
writing of th en ecessity of ar epair.
(2) th ed efect or damage, th ough less serious
th an (1) abo ve ,h as already been re paired at
leas tf our times AND Mercedes‑Ben zh as
been informed in wr iting of th en ecessity of
ar epair.
(3) th ev ehicle canno tbeu sed fo rl onger th an
30 calendar da ys because of re pair wo rk
re sulting from th is or ot her serious defects
or damage.
Please send yo ur wr itten notic et o:
Mercedes‑Ben zU SA ,L LC
Cus to mer Assis ta nce Center
3M ercede sD ri ve
Montvale, NJ 07 64 5-0350 Operating saf et y
q
WA RNING Risk of accident du etom al‐
functions or sy st em fa ilures
If yo udon ot ha ve th ep re scribed service/
maintenanc ew or kora ny requ ired re pairs
car ri ed out, th is could re sult in malfunctions
or sy st em fa ilures.

yo ur ve hicle. This particularly applies to wo rk re l‐
ev ant to saf et y.
Fo rt he fo llowing, alw ay sh ave yo ur ve hicle
ch ec ke datana uthorized Mercedes-Ben zs ervice
cen te r:R
Wo rk re le va nt to saf et yR
Service and maintenance wo rkR
Re pair wo rkR
Modifications, ins ta llation sa nd con ve rs ionsR
Wo rk on electronic component parts
Cor re ct use of th ev ehicle
If yo ur emo ve an yw arning st ic ke rs ,y ou or ot hers
could fa il to re cognize cer ta in dangers. Lea ve
wa rn ing st ic ke rs in position.
Obser ve th ef ollowing information when driving
yo ur ve hicle:R
th es af et yn ot es in th is manualR
th ev ehicle te ch nica ld at aR
traf fi cr ules and re gulations R
la ws and saf et ys tanda rd sp er ta inin gt o
mo to rv ehicles
Problems with yo ur ve hicle
If yo us hould ex perience ap ro blem wit hy our
ve hicle, particularly one th at yo ub elie ve may
af fe ct its saf eo pe ra tion, we ur ge yo utoc ontact
an au th orized Mercedes-Benz service center
immediately to ha ve th ep ro blem diagnosed and
re ctified. If th ep ro blem is no tr esolved to yo ur
satisfaction ,p leas ed iscuss th ep ro blem again
wit ht he authorized Mercedes-Benz service cen‐
te ro r, if necessar y, contact us at one of th ef ol‐
lowing addresses.
In th eU SA :
Cus to mer Assis ta nce Center
Mercedes-Benz US A, LLC
3M ercedes Drive
Montvale ,NJ0 76 45-0350
In Canada:
Cu st omer Re lation sD epartment
Mercedes-Benz Canada, Inc. 98 Va nde rh oof Av enue
To ro nto, Ontario M4G 4C9
Re porting saf et yd efects
US Ao nl y:
The fo llowing te xt is published as re qu ired of
manufacturer su nder Ti tle 49, Code of U. S. Fe d‐
eral Re gulations, Pa rt 57 5p ursuant to th e
"National Tr af fi ca nd Mo to rV ehicle Saf et yA ct of
19 66".
If yo ub elie ve th at yo ur ve hicle has ad efect
whic hc ould cause ac ra sh or could cause injury
or death, yo us hould immediatel yi nfor mt he
Na tional Highw ay Tr af fi cS af et yA dmini st ra tion
(NHT SA )ina ddition to notifying Mercedes-Benz
US A, LLC.
If NHT SA re cei ve ss imilar complaints, it may
open an in ve st igation ,a nd if it fi nds th at as af et y
defect ex ists in ag ro up of ve hicles, it ma yo rd er
ar ecall and re medy campaign. Ho we ve r, NHT SA
canno tb ecome in vo lved in individual problems
between yo u, yo ur dealer ,orM ercedes-Benz
US A, LLC. General no te s 25

This dat aisofane xc lusivel yt echnical nature
and can be used to :R
Assi st in de te cting and re ctifying malfunc‐
tions and defects. R
Analyze ve hicle functions, e.g. af te rana cci‐
dent. R
Optimize ve hicle functions.
The dat ac anno tbeu sed to trace th ev ehicle's
mo ve ments.
When yo ur ve hicle is serviced, te ch nica li nforma‐
tio nc an be re ad from th ee ve nt da ta memory
and malfunction dat am emor y.
Service si nclude, fo re xa mp le:R
Re pair servicesR
Service processes R
Wa rr ant yc ases
The ve hicle is re ad out by emplo ye es of th e
service networ k( including th em anufacturer)
using special diagnostic devices. Yo uc an obtain
mor ei nformation th ere, if requ ired. Af te ram alfunction has been re ctified, th ei nfor‐
mation is dele te df ro mt he malfunction memory
or is continuall yo ve rw ri tten.
When operating th ev ehicle, situations ar ec on‐
ceivable in whic ht his te ch nica ld ata, in co nn ec‐
tion wit ho th er information (if necessar y, af te r
consultation wi th an authorize de xpe rt ), could be
traced to ap erson.
Examples include: R
Ac cident re ports R
Damag etot he ve hicleR
Wi tnes ss ta te ments
Fu rt her additional functions th at ha ve been con‐
tractuall ya greed upon wit ht he cus to mer all ow
cer ta in ve hicle dat atobec on ve ye dbyt he ve hi‐
cle as we ll. The additional function si nclude, fo r
ex ample, ve hicle location in case of an emer‐
ge ncy.
COMAND/mbrace
If th ev ehicle is equipped wit hC OMAND or
mbrace, additional dat aa bout th ev ehicle's oper‐
at ion
, th eu se of th ev ehicle in cer ta in situations, and th el ocation of th ev ehicle ma ybec ompiled
th ro ugh CO MAND or th em brace sy st em.
Ad ditional information can be fo und in th em ulti‐
media sy st em section and/or th em brace Te rm s
and Conditions.
Event data re corders
This ve hicle is equipped wit hane ve nt da ta
re corder (EDR). The mai np urpose of an ED Ri s
to re cord, in cer ta in crash or near crash-lik es it‐
uations, suc hasana ir bag deployment or hitting
ar oad obs ta cle ,d at aw hic hw ill assis tinu nder‐
st anding ho wav ehicle's sy st ems per fo rm ed.
The ED Risd esigned to re cor dd at ar elated to
ve hicle dynamics and saf et ys ys te ms fo ras hort
period of time, typically 30 seconds or less.
The EDR in th is ve hicle is designed to re cord
su ch dat aa s: R
Ho wv arious sy st ems in yo ur ve hicle we re
operating; R
Whe th er or no tt he driver and passenger
saf et yb elt sw er eb uckled/fas te ned;R
Ho wf ar (i fata ll )t he driver wa sd epressing
th ea ccelerator and/or brak ep edal; and,General no te s 27

St arting th ev ehicle using as martphone
q
WA RNING Risk of crushing or entrap‐
ment du etou nin te ntional st artin goft he
engine
Limbs could be crushed or trapped if th e
engine is st ar te du nintentionall yd uring
service or maintenanc ew or k.

Ra dio commands
Ra dio commands can also be used when th e
ra dio application is ru nning in th eb ac kg ro und.
Comm and Fu nction
Station To cal lupr eceivable or sa ve ds ta tions
Direct frequenc ye nt ry
Next station
Previou ss tation To switc htot he next av ailable st ation
Sav es ta tion St atio niss ave dint he st atio nl ist
Show statio nl ist To displa yt he names of all re cei va ble st ations
Read out statio nl ist To lis te ntot he names of all re cei va ble st ations
Traffic informatio no n
Traffic informatio no ff To switc ht he traf fi ci nformation service on/off
Radi oi nfo on
Radi oi nfo off To switc ht he cur re nt st atio ni nformation on/off
Media pla ye rc om mands
Medi ap la ye rc ommands can also be used when
th em edia pla ye risr unn in gint he bac kg ro und. Vo ice Cont ro lS ys te m 21 3

Au to matic eme rg ency call
The emer ge ncy cal lisi nitia te d:R
when an airbag is deplo ye dR
when seat belt te nsioner sa re trig ge re d
Yo uc an en dana utomaticall yi nitiated emer‐
ge ncy cal ly ourself af te r60s econds.
Manual emer ge ncy call
An emer ge ncy cal lc an be initia te dm anuall yv ia
th eS OS button in th eo ve rh ead control panel
( →
pag e2 47 ).
If yo ul ea ve th ev ehicle immediately af te rp re ss‐
ing th eS OS button, yo udon ot kn ow if
Mercedes-Benz mbrace ®
has successfull ym ade
th ee mer ge ncy call.
Initiated eme rg ency call
Av oice connection between th eC us to mer Assis‐
ta nce Center and th ev ehicle occupants is es ta b‐
lished: R
if th ev ehicle occupants ar er esponsive, th e
Mercedes-Ben zC us to mer Assis tan ce Center
ask sf or mor ed et ailed informatio nont he
emer ge ncy. R
if no ve hicle occupant answers, an ambu‐
lance is sent to th ev ehicle immediatel y.
Tr ansmitted data
During th ev oice connection to th eC us to mer
Assis ta nce Center ,t he fo llowing dat aist ra nsfer‐
re d: R
cur re nt ve hicle location R
ve hicle identification number
Emer ge ncy call no tp ossibleR
if th em obile phone networ kisu na va ilable,
Mercedes-Benz mbrace ®
is no ta ble to make
an emergency call.
Am essa ge to th is ef fe ct is shown in th em ul‐
tifunction st eering wheel.
The indicator lam pf lashes continuousl y.
In th is case, seek assis ta nce by ot her means.
Information on th eM BI nf oc all
An In fo ca l lt ot he Mercedes-Benz Cus to mer
Assis ta nce Center ha sb ee ni nitia te dv ia th e
ov erhead control panel ( →
pag e2 47 ). Yo uc an fi nd informatio nont he fo llowing to pics:R
Ac tivating Me rc edes-Benz mbrace ®
R
Operating th ev ehicle R
Neares tM ercedes-Ben zs ervice center R
Other products and services from
Mercedes-Benz
Dat aist ra nsmitted during th ec onnection to th e
Mercedes-Ben zC us to mer Assis ta nce Center .
In fo rm ation on th eR oadside Assistance call
AR oadside Assis ta nce cal ltot he Mercedes-
Benz Cus to mer Assis ta nce Center ha sb ee ni niti‐
ated via th eo ve rh ead control panel: R
The problem wit ht he ve hicle is analyzed
using re mo te diagnosis.
Ad ditional information is av ailable at http://
www.mbusa.com. R
Aq ualified Mercedes-Ben zt echnician ca rr ies
out re pair sons it ea nd/or th ev ehicle will be
to we dtot he neares tM ercedes-Benz service
center.
Yo um ay be ch ar ge df or th ese services.24 8
Multimedia sy st em

Dat aist ra nsmitted du ri ng th ec onnection to th e
Mercedes-Ben zC us to mer Assis ta nce Center .
Tr ansfer re dd ata during as ervice call
In ce rt ain countries yo um us tc on fi rm th ed ata
transfer.
Dat at ransfer re di ncludes th ef ollowing:
Overvie woft ra nsfer re dd ata
Servic ec al lT ra nsmitted data
MB Inf oc all
Breakdown assis‐
ta nce call R
cur re nt location of
th ev ehicle R
ve hicle identifica‐
tion number R
service code R
selected data
about th es ta tus
of th ev ehicle Online and Interne tf unctions
Interne tc onnection
Interne tc onnection re st ri ctions
q
WA RNING Risk of di st ra ction from infor‐
mation sy st ems and communications
equipment
If yo uo perat ei nformation and communica‐
tions equipment integ ra te dint he ve hicle
when driving, yo uw ill be distracted from th e
traf fi cs ituation. Thi sc ould also cause yo ut o
lose control of th ev ehicle.