service MERCEDES-BENZ E CLASS 2018 Owners Manual

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Order no. P213070513EditionB-2018Partno.213584 5407
E-ClassSedan
Operator's Manual
Mercedes-Benz
Mercedes-Benz E-Class Sedan

At ag lance ...... .. ............................................ 6
Cockpit ........................................................... 6
Overvie wofw arning and indicator lamps ...... .8
Overhead cont ro lp anel ................................ 12
Doo rc ontrol panel and sea ta dj ustment ....... 14
Emergencies and breakdowns ...................... 16
Digita lO pe ra to r' sM an ua l ........................ . 18
Callin gupt he Digital Operator's Manual ...... 18
Gene ra ln ot es ............................................. 19
Pr ot ecting th ee nv ironmen t. ......................... 19
Mercedes-Ben zG enuineParts ....................... 19
Operator's Manual ....................................... .2 0
Service and ve hicle operation ....................... 21
Operating saf et y. .......................................... 22
Declarat io nofc onformity fo rw ireless
ve hicle component s. ................................... .2 3
Diagno st ics connection ................................ 24
Qualified specialis tw or ks hop ....................... 25
Cor re ct us eoft he ve hicle ........................... .2 5
Problems wit hy our ve hicle ........................... 25
Re portin gs af et yd efects .............................. .2 5
Limited Wa rr ant y. ........................................ .2 6 QR codes fo rt he re scue car d. ...................... 26
Ve hicle dat as to ra ge .................................... .2 6
Copyright .. .................................................... 29
Occupant saf et y ......................................... 31
Re st ra int sy st em .......................................... .3 1
Sea tb elts ..................................................... 33
Airbag s. ........................................................ 38
PRE-SAFE ®
sy st em ....................................... 45
Children in th ev ehicle ................................. .4 6
No te sonp et sint he ve hicle ........................ .5 6
Opening and closing .................................. 57
SmartK ey ...................................................... 57
Doo rs ............................................................ 62
Tr unk ............................................................ 65
Ro ller sun blinds .......................................... .7 1
Sid ew in do ws ................................................ 72
Sliding sunroof .............................................. 76
Anti-thef tp ro te ction .................................... .8 1
Seats and sto wing .................................... . 83
No te sont he cor re ct driver's sea tp osition ... 83 Seats ............................................................ 84
St eering wheel ............................................. .9 3
Using th em emor yf unction .......................... 96
St ow ag ea re as .............................................. 97
Cup holder .................................................. 10 5
Ashtr ay and cigar et te lighter ...................... .1 06
Soc ke ts ....................................................... 107
Wi re less ch argin goft he mobile phone
and connection wit ht he ex te ri or antenna ... 11 0
Ins ta lling or re moving th ef loor mats ........... 11 2
Light and visibility .................................... 11 4
Exterio rl ig hting ........................................... 11 4
Interior lighting ............................................ 11 8
Wi ndshield wipe ra nd windshield wa sher
sy st em ........................................................ 12 0
Mir ro rs ........................................................ 12 2
Operating th es un visor s. ............................ 12 5
Infrared re fl ectiv ew indshield ..................... .1 25
Climat ec on trol ......................................... 12 7
Overvie wofc limat ec ont ro ls ys te ms ......... .1 27
Operating th ec limat ec ontrol sy st em ......... 12 82
Con te nts

Service and ve hicl eo peration
Ve hicl eo peration outside th eU SA or Canada
When yo ua re abroad wit hy our ve hicle, obser ve
th ef ollowing points: R
Service points or re placemen tp arts ma yn ot
be av ailable immediatel y.R
Un leaded fuel ma yn ot be av ailable fo rv ehi‐
cles wit hac atalytic con ve rt er .L eaded fuel
ma yc ause damag etot he catalytic con ve rt er.R
The fuel ma yh ave an ex treme ly lo wo ctane
number .U nsui ta ble fuel can cause engine
damage.
Some Mercedes-Benz models ar ea va ilable in
Europe th ro ugh our European De liv er yP ro gr am.
Fo rm or ei nformation, please consult an au th or‐
ized Mercedes‑Benz service center ,orw ri te to
one of th ef ollowing address:
In th eU SA :
Mercedes-Benz US A, LLC
Europea nD eliver yD epartment
One Mercedes Drive
Montvale ,NJ0 76 45-0350 In Canada:
Mercedes-Benz Canada ,I nc.
Europea nD eliver yD epartment
98 Va nde rh oof Av enue
To ro nto, Ontario M4G 4C9
Maintenance
Yo ur cus to mer advisor confirms th es ervice in
th es ervice re port.
Ro adside Assistance
The Mercedes-Benz Ro adside Assis ta nce Pro‐
gram of fe rs te ch nica lh el pint he case of a
breakdown. Yo ur calls to th et oll-free Ro adside
Assis ta nce Hotline ar ea ns we re dbyo ur agents
24 hour sad ay ,3 65 da ys ay ear.
1-800-FOR-MERCedes (1-800-367-63 72 )( USA)
1-800-387-0 10 0( Canada)
Yo uc an fi nd fur th er information in th e
Mercedes-Ben zR oadside Assis ta nce Program
brochu re (USA) or th e" Ro adside Assis ta nce" section in th em aintenanc ea nd wa rr ant yi nfor‐
mation bookle t( Canada). Yo uw ill fi nd bo th in
th ev ehicle document wa llet.
Chang eofa dd re ss or ch ang eofo wnership
In th ee ve nt of ac hang eofa ddress, please send
us th e" Notification of address ch ange" in th e
Service and Guarantee bookle tors imply cal lt he
Mercedes-Ben zC us to mer Assis ta nce Center
(USA) on th eh ot line number
1-800- FO R- MERCedes (1-800-367-63 72 )o rC us‐
to mer Service (Canada )o n1 -800-387-0 10 0. We
can th en re ac hy ou in at imel yf ashion, if neces‐
sar y.
If yo us ell yo ur Mercedes, pleas el ea ve all litera‐
tur eint he ve hicle so th at it is av ailable to th e
next ow ner .Ify ou ha ve pur ch ased au sed ve hi‐
cle, please send us th e" Notice of Pur ch ase of
Used Car" in th eS ervice and Guarantee booklet
or simpl yc all th eM ercedes-Benz Cus to mer
Assis ta nce Center (USA) at th eh ot line number
1-800- FO R- MERCedes (1-800-367-63 72 )o rC us‐
to mer Service (Canada )a t1 -800-387-0 10 0.Gene ra ln ot es 21

Important notice fo rC alifornia re tail bu ye rs
and lessee sofM ercedes-Benz automobiles
Under California la wy ou ma ybee nt it led to a
re placemen tofy our ve hicle or ar efund of th e
pur ch ase price or lease price ,ifa ft er ar easona‐
ble number of re pair attem pt sM ercedes-Benz
US A, LL Ca nd/or its authorized re pair or service
fa cilities fa il to fi xo ne or mor es ub st antial
defect sorm alfunctions in th ev ehicle th at are
co ve re dbyi ts ex press wa rr ant y.
During ap erio dof18m onths from origina ld eliv‐
er yoft he ve hicle or ak ilome te r/milea ge re ad‐
ing of 18 ,000 miles (29,000 km), whiche ve r
occur sf ir st ,v ehicle re pair is presumed fo ra
re ta il buyer or lessee if one or mor eoft he fo l‐
lowing occurs:
(1) th es erious defect or damag ec an re sult in
deadly or serious injur ytot he ve hicle occu‐
pants while driving AND th is defect has
already been re paired at leas tt wice AND
Mercedes‑Benz, LL Ch as been informed in
writing of th en ecessity of ar epair.
(2) th ed efect or damage, th ough less serious
th an (1) abo ve ,h as already been re paired at leas tf our times AND Mercedes‑Ben zh as
been informed in wr iting of th en ecessity of
ar epair.
(3) th ev ehicle canno tbeu sed fo rl onger th an
30 calendar da ys because of re pair wo rk
re sulting from th is or ot her serious defects
or damage.
Please send yo ur wr itten notic et o:
Mercedes‑Ben zU SA ,L LC
Cus to mer Assis ta nce Center
3M ercede sD ri ve
Montvale, NJ 07 64 5-0350
Operating saf et y
q
WA RNING Risk of accident du etom al‐
functions or sy st em fa ilures
If yo udon ot ha ve th ep re scribed service/
maintenanc ew or kora ny requ ired re pairs
car ri ed out, th is could re sult in malfunctions
or sy st em fa ilures.

Qualified specialis tw or ks hop
An authorized Mercedes-Benz Center is aq uali‐
fi ed specialis tw or ks hop. It has th en ecessary
specialis tk nowl edge, to ols and qu alification st o
cor re ctl yc ar ry out th ew or kr equired on yo ur
ve hicle. This particularly applies to wo rk re le va nt
to saf et y.
Alw ay sh ave th ef ollowing wo rk car ri ed out on
yo ur ve hicle at aq ualified spec ialis tw or ks hop:R
wo rk re le va nt to saf et yR
service and maintenance wo rkR
re pair wo rkR
modifications as we ll as ins ta llation sa nd
con ve rs ionsR
wo rk on electronic component parts
Mercedes‑Benz re commends an au th orized
Mercedes‑Benz Center.
Cor re ct use of th ev ehicle
If yo ur emo ve an yw arning st ic ke rs ,y ou or ot hers
could fa il to re cognize cer ta in dangers. Lea ve
wa rn ing st ic ke rs in position. When using th ev ehicle, obser ve th ef ollowing
information: R
th es af et yn ot es in th is manualR
te ch nica ld at af or th ev ehicleR
traf fi cr ules and re gulationsR
la ws and saf et ys ta ndards per ta inin gt o
mo to rv ehicles
Problems with yo ur ve hicle
If yo us hould ex perience ap ro blem wit hy our
ve hicle, particular ly one th at yo ub elie ve may
af fe ct its saf eo pe ra tion, we ur ge yo utoc ontact
an au th orized Mercedes-Benz service center
immediately to ha ve th ep ro blem diagnosed and
re ctified. If th ep ro blem is no tr esolved to yo ur
satisfaction ,p leas ed iscuss th ep ro blem again
wit ht he authorized Mercedes-Benz service cen‐
te ro r, if necessar y, contact us at one of th ef ol‐
lowing addresses.
In th eU SA :
Cus to mer Assis tan ce Center
Mercedes-Benz US A, LLC 3M ercedes Drive
Montvale ,NJ0 76 45-0350
In Canada:
Cu st omer Re lation sD epartment
Mercedes-Benz Canada, Inc.
98 Va nde rh oof Av enue
To ro nto, Ontario M4G 4C9
Re porting saf et yd efects
US Ao nl y:
The fo llowing te xt is published as re qu ired of
manufacturer su nder Ti tle 49, Code of U. S. Fe d‐
eral Re gulations, Pa rt 57 5p ursuant to th e
"National Tr af fi ca nd Mo to rV ehicle Saf et yA ct of
19 66".
If yo ub elie ve th at yo ur ve hicle has ad efect
whic hc ould cause ac ra sh or could cause injury
or death, yo us hould immediatel yi nfor mt he
Na tional Highw ay Tr af fi cS af et yA dmini st ra tion
(NHT SA )ina ddition to notifying Mercedes-Benz
US A, LLC. General no te s 25

eral acceleration ,d ispla yoft he fast ened seat
belts) R
malfunctions or defect sini mp or ta nt sy st em
components (e.g. lights, brakes) R
information on ve hicle damag ee ve ntsR
sy st em re action sins pecial drivin gs ituations
(e.g. air bag deployment, inter ve ntio nofs ta ‐
bilit yc ontrol sy st ems)R
ambient conditions (e.g. te mp erature, ra in
sensor)
In addition to pr ov iding th ea ctual control unit
function ,t his dat aa ssists th em anufacturer in
de te cting and re ctifying malfunctions and opti‐
mizing ve hicle functions. The majority of th is
dat aist emporar ya nd is onl yp ro cessed in th e
ve hicle itself. Onl yas mall portion of th ed at ai s
st ored in th ee ve nt or malfunctio nm emor y.
When yo ur ve hicle is serviced, te ch nica ld at a
from th ev ehicle can be re ad out by service net‐
wo rk emplo ye es or th ir dp arties .S ervices
include re pair services, maintenanc ep ro cesses,
wa rr ant ye ve nts and qu alit ya ssurance meas‐
ures, fo re xamp le. The re ad out is per fo rm ed via
th el egall yp re scribed por tf or OBD ("on-board diagnostics" )int he ve hicle. The re spective
service networ kl ocations or th ir dp arties col‐
lect ,p ro ces sa nd use th ed ata. The yd ocument
te ch nica ls ta tuses of th ev ehicle, assis tinf ind‐
in gm al functions and impr ov ing qu alit ya nd are
transmitted to th em anufacturer ,ifn ecessar y.
Fu rt hermore, th em anufacturer is subject to
product liabilit y .F or th is, th em anuf
acturer
requ ires te ch nica ld at af ro mv ehicles.
Malfunctio nm emories in th ev ehicle can be
re se tbya servic eo utle tasp ar tofr epair or
maintenanc ew or k.
The yc an enter dat ai nt ot he ve hicle's con ve ni‐
ence and inf ot ainment function st hemselves as
par toft he selected equipment.
This includes, fo re xa mp le:R
multimedia dat as uc hasm usic ,f ilms or pho‐
to sf or playbac kinani ntegrated multimedia
sy st em R
address book dat af or use in connection with
an integrated hands-free sy st em or an inte‐
grated navigation sy st emR
entered navigation destinations R
dat aa bout th eu se of Interne ts ervices This dat ac an be st ored locally in th ev ehicle or
is located on ad ev ice whic hy ou ha ve connected
to th ev ehicle. If th is dat aiss to re dint he ve hi‐
cle, yo uc an dele te it at an yt ime. This dat ac an
onl ybet ransmit te dtot hir dp arties upon yo ur
re qu es tw it hp articular re ga rd to th es cope of
use of online services according to yo ur selected
settings.
Yo uc an st or eorc hang ec on ve nience settings/
individualizatio nint he ve hicle at an yt ime.
Depending on th ee qu ipment, th is includes, fo r
ex ample: R
seat and st eering wheel position settings R
suspension and climat ec ontrol settings R
individualization suc hasi nterior lighting
If yo ur ve hicle is accordingly equipped ,y ou can
connect yo ur smartphon eora no th er
mobile end
device to th ev ehicle. Yo uc an cont ro lt hem via
th ec ontrol element si ntegrated in yo ur ve hicle.
Images and audi of ro mt he smartphone can be
output via th em ultimedia sy st em. Cer ta in infor‐
matio niss imultaneousl yt ransmit te dtoy ou r
smartphone. General no te s 27

Depending on th er espectiv ei ntegration type,
th is includes, fo re xa mp le:R
ge neral ve hicle informationR
position data
This enables th eu se of selected smartphone
Apps, e.g. navigation or music playbac k. Ther ei s
no fur th er interaction between th es martphone
and th ev ehicle; in particular ,v ehicle dat aisn ot
directl ya ccessible. The type of fur th er dat ap ro ‐
cessin gisd et ermined by th ep ro vide roft he App
used. The re spectiv eA pp and yo ur smartphone's
operatin gs ys te md et ermine whe th er ch anges
can be made to th es et ti ngs and whic hs et ti ngs
can be ch anged.
Service pr ov iders
Wire less networ kc onnection
If yo ur ve hicle has aw ireless networ kc onnec‐
tion, it enables dat atobee xc hanged between
yo ur ve hicle and additional sy st ems. The wire‐
less networ kc onnection is enabled via th ev ehi‐
cle's transmission and re ception uni torv ia con‐
nected mobil ee nd device s( e.g .s ma rt phones). Onlin ef unction sc an be used via th ew ireless
networ kc onnection. This includes online serv‐
ices and applications/Apps pr ov ided by th e
manufacturer or ot her pr ov iders.
Manu fa ctu re r's se rv ices
The manufacturer describes th er espectiv ef unc‐
tions and cor re sponding legal dat ap ro te ction
information when suitable fo rt he manufacturer's
online services. Pe rs onal dat am ay be used fo r
th ep ro vision of online services. Dat ai s
ex ch anged via as ecur ec onnection, e.g .tot he
manufacturer's designated IT sy st ems. Pe rs onal
dat aisc ollected, processed and used via th e
pr ov ision of service se xc lusivel yo nt he basis of
legal permissions or wit hp ri or consent.
The services and function s( sometimes subject
to af ee) can usually be activated or deactivated.
In some cases, th is also applies to th ee ntire
ve hicle's dat ac onnection. This exc ludes, in par‐
ticular ,l egally prescribed function sa nd services.
Thir dp arty se rv ices
If it is possibl etou se onlin es ervices from ot her
pr ov iders, th ese services ar es ubject to th ed ata
pr ot ection and te rm sofu se of th er esponsible pr ov ider .T he manufactur er has n o influenc eo n
th ec on
te nt exc hanged.
Please enquire, th erefore, about th et ype, scope
and purpose of th ec ollection and use of per‐
sonal dat aasp ar toft hir dp arty service sf ro m
th eir re spectiv ep ro vide r.
COMAND/mbrace
If th ev ehicle is equipped wit hC OMAND or
mbrace, additional dat aa bout th ev ehicle's oper‐
ation, th eu se of th ev ehicle in cer ta in situations,
and th el ocation of th ev ehicle ma ybec ompiled
th ro ugh CO MAND or th em brace sy st em.
Fo ra dditional information please re fe rtot he
ch ap te rM ultimedi as ys te ma nd/or th em brace
Te rm sa nd Conditions.
Event Data Re corders
This ve hicle is equipped wit hane ve nt da ta
re corder (EDR). The mai np urpose of an ED Ri s
to re cord, in cer tai nc ra sh or nea rc rash -lik es it ‐
uations, su ch as an air bag deploymen torh itting
ar oad obstacle, dat at hat will assi st in under‐28
Gene ra ln ot es

Vo ice command Fu nction
6KRZ VWDWLRQ OLVW To displa yt he names of all re cei va ble st ations
5HDG RXW VWDWLR QO LVW To lis te ntot he names of all re cei va ble st ations
7UDIILF LQIRUPDWLR QR Q
7UDIILF LQIRUPDWLR QR II To switc ht he traf fi ci nformation service on/off
5DGL RL QIR RQ
5DGL RL QIR RII To switc ht he cur re nt st atio ni nformation on/off
Overvie wofm edia pla ye rv oice commands
Media pla ye rv oice commands can also be used
when th em edia pla ye rr uns in th eb ac kg ro und.22 4
Vo ice Cont ro lS ys te m

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