service MERCEDES-BENZ E-CLASS CABRIOLET 2012 Owner's Guide

Display messages Possible causes/consequences and
M Solutions
Telephone No
service Your vehicle is outside the network provider's transmitter/
receiver range.
X
Wait until the mobile phone operational readiness symbol
appears in the multifunction display. K
Convertible Top
Operation possible
to 40 km/h If you drive at speeds of more than 40 km/h, you canno
topen or
close the soft top.
X Fully open or close the soft top (Y page 93).K
Top lowering The soft top is not fully opened or closed. The hydraulics are dep-
ressurised.
X
Fully open or close the soft top (Y page 93).K
Open/close
top com‐
pletely The soft top is not locked.
If you drive at speeds of more than 40 km/
h,you canno topen or
close the soft top.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Push or pull the soft-top switch until the soft top is fully open or
closed (Y page 93). K
Start Engine See
Owner's Manual The on-board voltage is too low.
X
Start the engine. The soft top has been opened and closed several times in a row.
The soft-top drive has been switched off automatically for safety
reasons.
You can open and close the soft top again after approximately ten
minutes.
X
Switch off the ignition and turn it back on.
X Repeat the opening or closin gprocedure (Y page 93). ¥
Top
up washer fluid The washer fluid level in the washer fluid reservoi
rhas dropped
below the minimum.
X Top up the washe rfluid (Y page 310). Display messages
273On-board computer and displays Z

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos-
sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 23). Stowage areas
Loading guidelines (Coupé)
G
WARNING
Secure and position the load as described in
the loading guidelines.
Otherwise, vehicle occupants could
be injured by the load being thrown around in
the even tofsharp braking, a sudden change
in direction or an accident.
You will find further information in the "Secur-
ing a load" section.
Even if you follow all the loading guidelines,
the load will increase the risk of injury in the
event of an accident. G
WARNING
Keep the boot lid closed while the vehicle is
in operation. Otherwise, you could be pois-
oned by exhaust fumes entering the vehicle.
The handling characteristics of a laden vehi-
cle are dependent on the distribution of the
load within the vehicle. For this reason, you
should observe the following notes when
transporting a load:
R when transporting a load, never exceed the
maximum permissible gross vehicle weight or the permissible axle loads for the vehicle
(including occupants).
R position heavy loads as far forwards as pos-
sible and as low down in the boot as pos-
sible.
R the load must not protrude above the upper
edge of the seat backrests.
R always place the load against the rear or
front seat backrests. Make sure that the
seat backrests are securely locked into
place.
R always place the load behind unoccupied
seats if possible.
R secure the load with sufficiently strong and
wear-resistant lashing material. pad sharp
edges for protection.
i Load restraints are available at any quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre. Stowage compartments
Important safety notes G
WARNING
The stowage compartments must be closed
when items are stored in them. Luggage nets
are not designed to secure heavy items of
luggage.
You or other vehicle occupants could be
injured by objects being thrown around if you:
R brake sharply
R change direction suddenly
R are involved in an accident
Sharp-edged and fragile objects must not be
placed in the luggage net.
Do not place hard objects in the map pockets.
Objects must not protrude from the map
pockets. 286
Stowage areasStowing and features

Mobile phone
Important safety notes G
WARNING
Observe the legal requirements of the country
in which you are currently driving regarding
operating mobile communications equipment
in a vehicle.
If it is permitted by law to operate communi-
cations equipment while the vehicle is in
motion, you must only do so if the traffic sit-
uation permits. Otherwise, you could be dis-
tracted from the traffic conditions, cause an
accident and injure yourself and others.
Two-way radios and fax equipment used with-
out low-reflectio nexterior aerials can inter-
fere with the vehicle's electronics and thereby
jeopardise the operating safety of the vehicle
and your safety .Therefore, you must only use
this equipment if it is correctly connected to
a separate reflection-free exterior aerial. G
WARNING
Excessive levels of electromagnetic radiation
may cause damage to your health and the
health of others. Using an exterior aerial takes
into account current scientific discussions
relating to the possible health risk posed by
electromagnetic fields.
Mercedes-Ben zrecommends the use of an
approved exterior aerial. This ensures:
R optimal mobile phone reception quality in
the vehicle
R mutual influences between the vehicle
electronics and mobile phones are mini-
mised
An exterior aerial has the following advan-
tages:
R it conducts the electromagnetic fields gen-
erated by a wireless device to the exterior.
R the field strength in the vehicle interior is
lower than in a vehicle that does not have
an exterior aerial. i
There are various mobile phone brackets
that may be fitted in your vehicle; in some
cases, these are country-specific.
i You can connect a Bluetooth ®
-capable
mobile phone with Audio 20, Audio 50 or
COMAND Online via the Bluetooth ®
inter-
face. This also applies if your vehicle is
equipped with convenience telephony.
More information on suitable mobile phones,
mobile phone brackets and on connecting
Bluetooth ®
-capable mobile phones with
Audio 20, Audio 50 or COMAND Online can
be obtained:
R at your Mercedes-Benz Service Centre
R on the Internet at http://www.mercedes-
benz.com/connect
i The functions and services available when
you use the phone depend on your mobile
phone model and service provider.
Using amobile phone If the mobile phone is inserted in the mobile
phone bracket, you can speak to the person
you are calling using the hands-free system.
X
Open the telephone compartment
(Y page 287).
X Place the mobile phone bracket into the
pre-installed fitting (see the separate
installation instructions for the mobile
phone fitting).
X Inser tthe mobile phone into the mobile
phone bracket (see the separate installa-
tion instructions for the mobile phone fit-
ting).
i On some mobile phone brackets, you first
have to connect the mobile phone via Blue-
tooth ®
to the mobile phone bracket (see
the separate operating instructions for the
mobile phone bracket).
If this is the case, the mobile phone does
not have to be inserted into the bracket for
you to be able to use the telephone func- 296
FeaturesStowing and features

Useful information
............................306
Engine compartment ........................306
Service ............................................... 311
Care .................................................... 312 305Maintenance and care

Checking the oil level using the oil dip-
stick Example
:vehicles with a petrol engine
X Pull oil dipstick :out of the oil dipstick
tube.
X Wipe off oil dipstick :.
X Slowly slide oil dipstick :into the guide
tube to the stop, and take it out again.
If the level is between MIN mark =and
MAX mark ;, the oil level is correct.
X If the oil level has dropped to MIN mark
= or below, add 1.0 litre of engine oil.
Adding engine oil G
WARNING
If engine oil comes into contact with hot
engine parts, it may ignite and you could burn
yourself. Do not spill any engine oil on hot
engine parts. H
Environmental note
When topping up the oil, take care not to spill
any. If oil enters the soil or waterways, it is
harmful to the environment.
! Only use engine oils and oil filters that
have been approved for vehicles with a
service system. You can obtain a list of the
engine oils and oil filters tested and
approved in accordance with the
Mercedes-Benz Specifications for Service
Products at any Mercedes-Benz Service
Centre. Damage to the engine or exhaust system is
caused by the following:
R
using engine oils and oil filters that have
not been specifically approved for the
service system
R changing the engine oil and oil filter after
missing the change interval required by
the service system
R using engine oil additives
! Do not add too much oil. Topping up with
too much engine oil can result in damage
to the engine or to the catalytic converter.
Have excess engine oil siphoned off. Example: engine oil filler cap
X
Turn cap :anti-clockwise and remove it.
X Top up the engine oil.
If the oil level is at or below the MIN mark
on the oil dipstick, add 1.0 litre of engine
oil.
X Replace cap :on the filler neck and turn
clockwise.
Make sure that the cap locks securely into
place.
X Check the oil level again with the oil dip-
stick (Y page 309).
For further information on engine oil, see
(Y page 375). Engine compartment
309Maintenance and care Z

Other service products
Checking the coolant level G
WARNING
The cooling system is pressurised. Therefore,
only unscrew the cap once the engine has
cooled down. The coolant temperature gauge
must display less than 70 †.Otherwise, you
could be scalded if hot coolant escapes. X
Park the vehicle on a level surface.
Only check the coolant level if the vehicle
is on a level surface and the engine has
cooled down.
X Turn the key to position 2in the ignition
lock (Y page 159).
On vehicles with KEYLESS-GO, press the
Start/Stop button twice (Y page 159).
X Check the coolant temperature display in
the instrument cluster.
The coolant temperature must be below
70 †.
X Turn the key to position 0(Y page 159) in
the ignition lock.
X Slowly tur ncap : half a turn anti-clock-
wise to allow excess pressure to escape.
X Turn cap :further anti-clockwise and
remove it.
If the coolant is at the level of marker bar
= in the fille rneck when cold, there is
enough coolant in coolant expansion
tank ;.
If the coolant level is approximately
1.5 cm above marker bar =in the filler neckw
hen warm, there is enough coolant
in coolant expansion tank ;.
X If necessary, top up with coolant that has
been tested and approved by Mercedes-
Benz.
X Replace cap :and turn it clockwise as far
as it will go.
For further information on coolant, see
(Y page 376).
Topping up the windscreen washer sys-
tem/headlampc leaning system G
WARNING
Windscreen washer fluid/antifreeze is highly
flammable. Avoid spilling windscreen washer
fluid/antifreeze on hot engine components as
it can ignite and burn. Severe burns could be
the result. X
To open: pull cap:upwards by the tab.
X Top up with the premixed washer fluid.
X To close: press cap :onto the filler neck
until it engages.
The washer fluid reservoir is used for both the
windscreen washer syste mand the headlamp
cleaning system.
Further informatio nonwindscreen washer
fluid/antifreeze (Y page 377).310
Engine compartmentMaintenance and care

Service
ASSYST PLUS
Service messages The ASSYST PLUS service interval display
informs you of the next service due date.
Information on the type of service and service
intervals (see separate Service Booklet).
You can obtain further information from a
Mercedes-Benz Service Centre.
i The ASSYST PLUS service interval display
does not show any information on the
engine oil level. Observe the notes on the
engine oil level (Y page 308).
The multifunction display shows a service
message for a few seconds, e.g.:
Next service A in .. days Service A due
Service A overdue by ... days
The letter indicates which service is due.
Astands for a minor service and
B for a major
service. A number or another letter may be
displayed after the letter. This figure indicates
any necessary additional maintenance work
to be performed.
If you notify a qualified specialist workshop of
this display, you will receive a statementon
the associated costs.
The ASSYST PLU Sservice interval display
does not take into accoun tany periods of
time during which the battery is disconnec-
ted.
Maintaining the time-dependent service
schedule:
X Note down the service due date displayed
in the multifunctio ndisplay before discon-
necting the battery.
or
X After reconnecting the battery, subtract
the battery disconnection periods fro mthe
service date shown on the display. Hiding
aservice message X
Press the %ora button on the steer-
ing wheel.
Displaying service messages X
Switch the ignitio non.
X Press the =or; button on the steer-
ing wheel to select the Serv. menu.
X Press the 9or: button to select the
ASSYST PLUS submenu and confirm with
a.
The service due date appears in the multi-
functio ndisplay.
Information about Service Resetting the ASSYST PLUS service inter-
val display
!
If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a qualified special-
ist workshop.
Have service work carried out as described
in the Service Booklet. This may otherwise
lead to increased wear and damage to the
major assemblies or the vehicle.
Aq ualified specialist workshop, e.g. a
Mercedes-Ben zService Centre, will reset the
ASSYST PLUS service interval display after
the service work has been carried out. You
can also obtain further information on main-
tenance work, for example.
Special service requirements
Arduous operating conditions or increased
loads on the vehicle will require some service
work to be performed more often than for a
vehicle in normal use. Such arduous condi-
tions include regular city driving with frequent
intermediate stops and use in mountainous
terrain or on poor road surfaces.
For example, if the vehicle is used under ardu-
ous operating conditions, have air filters,
engine oil and oil filters changed frequently
and chec kthe wheels often.F urther informa- Service
311Maintenance and care Z

tio
nc an be obtained at a qualified specialist
workshop, e.g .aMercedes-Benz Service
Centre.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. The
Service Hotline's current telephone numbers
for use when you are abroad are to be found
in the "Mercedes-Benz Service24h" section
of the Service Booklet. Care
General Notes
H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park up the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after clean-
ing. Braking heats the brake discs and the
brake pads/linings, thus drying them. The
vehicle can then be parked up.
Regular care of your vehicle is a condition for
retaining the quality in the long term. Use care products and cleaning agents rec-
ommended and approved by Mercedes-Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, following a car wash, drive with
particular care until the brakes are dry. G
WARNING
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function and DISTRONIC
PLUS before the vehicle is washed in an auto-
matic car wash.
! Preferably use car washes with adjustable
high-pressure jets for pre-washing. This
corresponds with the specifications for
cabriolet programmes. In car washes that
use high water pressures, there is a risk
that a small amount of water may leak into
the vehicle.
! Cabriolet: do not treat the vehicle with
hot wax under any circumstances.
! Cabriolet: pull the key out of the ignition
lock when washing the vehicle. This
ensures that the wind deflector on the
windscreen is retracted. The wind deflector
may otherwise be damaged.
! Make sure that:
R the side windows and sliding sunroof or
soft top are closed completely.
R the blower for the ventilation/heating is
switched off (OFF button is depressed).
R the windscreen wiper switch is at posi-
tion 0.
The vehicle could otherwise be damaged. 312
CareMaintenance and care

X
Soa kbird droppings with water and rinse
off the treated areas afterwards.
X Remove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
Care and treatment of matt paintwork !
Neve rpolish the vehicle or the light alloy
wheels. Polishing makes the paintwork
shiny.
! The following may cause the paint to
become shiny and thus reduce the matt
effect:
R Vigorous rubbing with unsuitable mate-
rials.
R Frequent use of car washes.
R Washing the vehicle in direct sunlight.
! Never use paint cleaner, buffing or pol-
ishing products, or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matt finish leads to considerable sur-
face damage (shiny, spotted areas).
Always have paintwork repairs performed
at a qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre.
! Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a
clear matt finish. This will help you to avoid
damage to the paintwork due to incorrect
treatment.
These notes also apply to light-alloy wheels
with a clear matt finish.
i The vehicle should preferably be washed
by hand using a soft sponge, car shampoo
and plenty of water. i
Use only insect remover and car shampoo
from the range of recommended and
approved Mercedes-Benz care products. Cleaning vehicle parts
Cleaning the Cabriolet soft top !
Never use any of the following to clean the
soft top:
R petrol
R thinner
R tar or stain remover
R other organic solvents
! Remove bird droppings immediately as
they are corrosive and, therefore, can make
the soft-top fabric leak. Do not use high-
pressure cleaning equipment to clean the
vehicle. Do not use sharp-edged equipment
to remove ice and snow.
X Light soiling: you can clean the soft top
while it is dry or rinse it with clear water.
X Normal to heavy soiling: clean the roof
with a brush and clear water. Clean stains
and other dirt with a brush and a Mercedes-
Benz recommended and approved cleaning
agent. Always brush from front to back in
the direction of the fabric.
Frequent cleaning reduces the soft top's
resistance to dirt.
To restore this resistance to dirt, clean the
soft top using soft-top cleaning agents that
have been recommended and approved by
Mercedes-Benz.
Incorrect cleaning and care, as well as ageing,
can cause the soft-top seams to leak. Have
the soft-top seams sealed at a qualified spe-
cialist workshop, e.g. at a Mercedes-Benz
Service Centre.
i Cover the soft top appropriately if you
plan to leave the vehicle outside for a long
period of time. 314
CareMaintenance and care

X
To reduce the tyre pressure: depress
pressure release button Enext to pres-
sure gauge F.
X If the tyre pressure is correct, unscrew the
fille rhose from the valve of the repaired
tyre.
X Screw the valve cap onto the valve of the
repaired tyre.
X Pull the tyre sealant bottle out of the tyre
inflation compressor.
The filler hose stays on the tyre sealant
bottle.
X Stow the tyre sealant bottle, the tyre infla-
tion compressor and the warning triangle.
X Drive to the nearest qualified specialist
workshop and have the tyre changed there.
X Have the tyre sealant bottle replaced as
soon as possible at a qualified specialist
workshop.
X Have the tyre sealant bottle replaced every
four years at a qualified specialist work-
shop.
i In your vehicle, you will find a sticker with
the Mercedes-Benz Service24h telephone
number, e.g. on the B-pillar on the driver's
side. Battery (vehicle)
Important safety notes
Work on the battery, e.g. removing or instal-
ling, requires specialist knowledge and the
use of special tools. Therefore, always have
work on the battery carried out at a qualified
specialist workshop. G
WARNING
Work carried out incorrectly on the battery
can, for example, lead to a short circuit and
damage your vehicle's electronic system. This
can disrupt driving safety systems such as
ABS (anti-lock braking system) or ESP ®
(Elec-
tronic Stability Program). R
If ABS malfunctions, the wheels can lock
during braking. This limits the steerability
of the vehicle when braking and the braking
distance may increase. There is a risk of
accident.
R If ESP ®
malfunctions, the vehicle will not be
stabilised if it starts to skid or a wheel starts
to spin. There is a risk of accident.
You should therefore have all work involving
the battery carried out at a qualified specialist
workshop. G
WARNING
Comply with safety precautions and take pro-
tective measures when handling batteries. Risk of explosion
Fire, naked flames and
smoking are prohibited
when handling the battery.
Avoid creating sparks.
Battery acid is caustic.
Avoid contact with the skin,
eyes or clothing.
Wear suitable protective
clothing, in particular
gloves, an apron and a face
mask.
Immediately rinse acid
splashes off with clean
water. Consult a doctor if
necessary.
Wear eye protection.
Keep children away.
Observe this Owner's Man-
ual.328
Battery (vehicle)Breakdown assistance