assist MERCEDES-BENZ E-Class COUPE 2012 C207 User Guide

Technical dataNotes ............................................. 338
Tires/wheels ................................. 333
Vehicle data ................................... 346
TELEAID
Call priority .................................... 265
Display message ............................ 217
Downloading destinations
(COMAND) ..................................... 265
Emergency call .............................. 262
Important safety notes ..................261
Locating a stolen vehicle ...............267
MB info call button ........................264
Remote vehicle locking ..................267
Roadside Assistance button ..........264
Search & Send ............................... 266
Self-test ......................................... 262
System .......................................... 262
Vehicle remote unlocking ..............266
Telephone
Accepting a call ............................. 205
Display message ............................ 237
Menu (on-board computer) ............204
Number from the phone book ........ 205
Redialing ........................................ 205
Rejecting/ending a call .................205
Temperature
Coolant .......................................... 196
Outside temperature ...................... 197
Setting (climate control) ................136
Theft deterrent locking system
Immobilizer ...................................... 67
Through-loading ................................ 253
Through-loading feature ................... 254
Tiredness assistant see ATTENTION ASSIST
Tire pressure
Calling up (on-board computer) .....317
Checking manually ........................315
Display message ............................ 233
Maximum ....................................... 314
Notes ............................................. 313
Pressure loss warning ....................315
Recommended ............................... 311
Tire pressure monitoring system
Function/notes ............................. 317
Restarting ...................................... 319
Warning lamp ................................. 249Tires
Aspect ratio (definition) .................331
Average weight of the vehicle
occupants (definition) ....................329
Bar (definition) ............................... 329
Characteristics .............................. 329
Checking ........................................ 309
Definition of terms .........................329
Direction of rotation ......................332
Display message ............................ 233
Distribution of the vehicle
occupants (definition) ....................332
DOT, Tire Identification Number
(TIN) ............................................... 328
DOT (Department of
Transportation) (definition) ............329
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 330
GVW (Gross Vehicle Weight)
(definition) ..................................... 330
GVWR (Gross Vehicle Weight
Rating) (definition) .........................330
Important safety notes ..................308
Increased vehicle weight due to
optional equipment (definition) ......330
Kilopascal (kPa) (definition) ...........330
Labeling (overview) ........................325
Load bearing index (definition) ......331
Load index ..................................... 328
Load index (definition) ...................330
Maximum loaded vehicle weight
(definition) ..................................... 330
Maximum load on a tire
(definition) ..................................... 331
Maximum permissible tire
pressure (definition) ....................... 331
Maximum tire load .........................323
Maximum tire load (definition) .......331
Optional equipment weight
(definition) ..................................... 331
PSI (pounds per square inch)
(definition) ..................................... 331
Replacing ....................................... 332
Service life ..................................... 309
Sidewall (definition) .......................331
Speed rating (definition) ................330
Storing ........................................... 333Index17

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
Change of address or change of
ownership
In the event of a change of address, please
send us the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
Introduction21

If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used Car"
found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (in Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Operating safety
Safety notes
GWARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
22Introduction

Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the service booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components
Proper use
GWARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
The proper use of the vehicle requires that
you familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting malfunctions relevant to
safety
For the USA only:
The following text is reproduced as required
of all manufacturers according to Title 49,
Code of U.S. Federal Regulations, Part 575
pursuant to the National Traffic and Motor
Vehicle Safety Act of 1966.
Reporting safety defects
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
Introduction23Z

Overhead control panelFunctionPage:u Switches the rear
interior lighting on/off
122
;| Switches the
automatic interior lighting
control on/off
122
=p Switches the right-
hand reading lamp on/off
122
?3 Opens/closes the
panorama roof with power
tilt/sliding panel and roller
sunblind
98
Aï Button for MB Info call
(mbrace system)
264
BG SOS button (mbrace
system)
262
FunctionPageCRear-view mirror112DIntegrated electronic
compass
271
EButtons for the garage door
opener
268
FMicrophone for mbrace
(emergency call system)
and telephoneGF Roadside Assistance
button (mbrace system)
264
Hp Switches the left-
hand reading lamp on/off
122
Ic Switches the front
interior lighting on/off
122
32Overhead control panelAt a glance

The SRS components are in operational
readiness when the 6 SRS warning lamp
is not lit while the engine is running .GWARNING
The SRS self-check has detected a
malfunction if the 6 SRS warning lamp:
R does not come on at all
R fails to go out approximately 4 seconds
after the engine was started
R comes on after the engine was started or
while driving
For your safety, Mercedes-Benz strongly
recommends that you have the system
checked as soon as possible at an authorized
Mercedes-Benz Center. Otherwise the SRS
may not be activated when it is needed in an
accident, which could result in serious or fatal
injury. The SRS might also deploy
unexpectedly and unnecessarily which could
also result in injury.
In addition, improper work on the SRS creates
a risk of rendering the SRS inoperative or
causing unintended air bag deployment. Work
on the SRS must therefore only be performed
by qualified technicians. Contact an
authorized Mercedes-Benz Center.
If it is necessary to modify an air bag system
to accommodate a person with disabilities,
contact an authorized Mercedes-Benz Center
for details. USA only: Call our Customer
Assistance Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
Safety guidelines for seat belts,
Emergency Tensioning Devices (ETDs)
and air bags
GWARNING
R Damaged seat belts or seat belts that have
been subjected to stress in an accident
must be replaced. Their anchoring points
must also be checked. Only use seat belts
installed or supplied by an authorized
Mercedes-Benz Center.
R Air bags and pyrotechnic Emergency
Tensioning Devices (ETDs) contain
perchlorate material, which may require
special handling and regard for the
environment. Check your national disposal
guidelines. California residents, see
www.dtsc.ca.gov/HazardousWaste/
Perchlorate/index.cfm .
R Air bags and ETDs are designed to function
on a one-time-only basis. An air bag or ETD
that has deployed must be replaced. PRE-
SAFE ®
has electrically operated reversible
belt tensioners in addition to the
pyrotechnic ETDs.
R Do not pass seat belts over sharp edges.
They could tear.
R Do not make any modification that could
change the effectiveness of the seat belts.
R Do not bleach or dye seat belts as this may
severely weaken them. In a crash they may
not be able to provide adequate protection.
R No modifications of any kind may be made
to any components or wiring of the SRS.
R Do not change or remove any component
or part of the SRS.
R Do not install additional trim material, seat
covers, badges, etc. over the steering
wheel hub, front-passenger front air bag
cover, outer sides of the seat backrests,
door trim panels, or door frame trims.
R Do not install additional electrical/
electronic equipment on or near SRS
components and wiring.
R Keep area between air bags and occupants
free of objects (e.g. packages, purses,
umbrellas, etc.).
R Coupe: Do not hang items such as coat
hangers on the coat hooks or handles over
the door. These items may be thrown
around in the vehicle and cause head and
other injuries when the window curtain air
bag is deployed.Occupant safety37SafetyZ

XTo activate/deactivate: press button ;.
If indicator lamp : is lit, operation of the
rear side windows is deactivated.
Operation is only possible using the
switches in the driver's door. If indicator
lamp : is off, operation is possible using
the switches in the rear compartment.
Panic alarm
X To activate: press ! button : for at
least one second.
An alarm sounds and the exterior lighting
flashes.XTo deactivate: press ! button :
again.
or
XInsert the SmartKey into the ignition lock.
or
XPress the KEYLESS-GO Start/Stop button.
The KEYLESS-GO key must be in the
vehicle.i USA only:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
The product label with FCC ID and IC
certification number can be found in the
battery case of the SmartKey.
i Canada only:
This device complies with RSS-Gen of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
The product label with FCC ID and IC
certification number can be found in the
battery case of the SmartKey.
Driving safety systems
Driving safety systems overview
In this section, you will find information about
the following driving safety systems:
R ABS ( Anti-lock Braking System)
R BAS ( Brake Assist System)
R BAS PLUS ( Brake Assist System Plus*)
R ESP ®
(E lectronic Stability Program)
R EBD ( Electronic Brake force Distribution)
R ADAPTIVE BRAKE
R PRE-SAFE ®
Brake
60Driving safety systemsSafety

and significantly reduces braking
effectiveness.
BAS (Brake Assist System)
i Observe the "Important safety notes"
section ( Y page 61).
BAS operates in emergency braking
situations. If you depress the brake pedal
quickly, BAS automatically boosts the braking
force, thus shortening the stopping distance.
XKeep the brake pedal firmly depressed until
the emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will function as usual once you
release the brake pedal. BAS is deactivated.
GWARNING
If the BAS malfunctions, the brake system still
functions, but without the additional brake
boost available that the BAS would normally
provide in an emergency braking maneuver.
Therefore, the braking distance may increase.
BAS PLUS (Brake Assist System Plus)
BAS PLUS is only available in vehicles
equipped with DISTRONIC PLUS.
i Observe the "Important safety notes"
section ( Y page 61).
At speeds above approximately
20 mph (30 km/h), BAS PLUS assists you
when braking in hazardous situations and
uses the radar sensor system to evaluate the
traffic conditions.
i This device has been approved by the FCC
as a "Vehicular Radar System". The radar
sensor system is intended for use in an
automotive radar system only. Removing,
altering or tampering with the device will
void any warranties, and is not permitted
by the FCC. Do not tamper with, alter, or
use in any non-approved way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
With the help of the radar sensor system, BAS
PLUS can detect obstacles that are in the
path of your vehicle for an extended period of
time.
At speeds up to approximately
40 mph (70 km/h), BAS PLUS can also detect
stationary obstacles, for example stopped or
parked vehicles.
Should you approach an obstacle and BAS
PLUS has detected a risk of collision, BAS
PLUS calculates the braking force necessary
to avoid a rear-end collision. Should you apply
the brakes forcefully, BAS PLUS can
automatically increase the braking force to a
level suitable for the traffic conditions.
If BAS PLUS demands particularly high
braking force, preventative passenger
protection measures (PRE-SAFE ®
) are
activated simultaneously.XKeep the brake pedal depressed until the
emergency braking situation is over.
ABS prevents the wheels from locking.
The brakes will work normally again if:
R you release the brake pedal.
R there is no longer any danger of a rear-end
collision.
R no obstacle is detected in front of your
vehicle.
BAS PLUS is then deactivated.
For BAS PLUS to assist you when driving, the
radar sensor system must be switched on and
operational, see "Radar sensor system" in the
index.
GWARNING
BAS PLUS cannot always clearly identify
objects and complex traffic situations. BAS
PLUS cannot intervene in these cases.
There is a risk of an accident. Always pay
careful attention to the traffic situation and be
ready to brake.
62Driving safety systemsSafety

In particular, the detection of obstacles can
be impaired if there is:
R dirt on the sensors or anything else
covering the sensors
R snow or heavy rain
R interference by other radar sources
R the possibility of strong radar reflections,
for example in parking garages
R a narrow vehicle traveling in front, e.g. a
motorbike
R a vehicle traveling in front on a different lineGWARNING
BAS PLUS does not react:
R to people or animals
R to oncoming vehicles
R to crossing traffic
R in curves
As a result, BAS PLUS cannot intervene in
critical situations. There is a risk of an
accident. Always pay careful attention to the
traffic situation and be ready to brake.
Following damage to the front end of the
vehicle, have the configuration and operation
of the radar sensors checked at a qualified
specialist workshop. This also applies to
collisions at low speeds where there is no
visible damage to the front of the vehicle.
If BAS PLUS is not available due to a
malfunction in the radar sensor system, the
brake system remains available with full
brake boosting effect and BAS.
ESP ®
(Electronic Stability Program)
Important safety notes
i See the "Important safety notes" section
( Y page 61).
If ESP ®
detects that the vehicle is deviating
from the direction desired by the driver, one
or more wheels are braked to stabilize the
vehicle. If necessary, the engine output is also
modified to keep the vehicle on the desired
course within physical limits. ESP ®
assists
the driver when pulling away on wet or
slippery roads. ESP ®
can also stabilize the
vehicle during braking.
If ESP ®
intervenes, the ÷ ESP®
warning
lamp flashes in the instrument cluster.GWARNING
Under no circumstances should you
deactivate ESP ®
when the ÷ ESP®
warning lamp in the instrument cluster
flashes. Proceed as follows:
R when driving off, apply as little throttle as
possible.
R while driving, ease up on the accelerator
pedal.
R adapt your speed to suit the prevailing road
and weather conditions.
Failure to observe these guidelines could
cause the vehicle to skid. ESP ®
cannot
prevent accidents resulting from excessive
speed.
! Switch the ignition off when:
R the parking brake is being tested using a
dynamometer
R the vehicle is being towed with the front
or rear axle raised
Application of the brakes by ESP ®
may
otherwise destroy the brake system.
i Only use wheels with the recommended
tire sizes. Only then will ESP ®
function
properly.
ETS (Electronic Traction Support)
GWARNING
Observe "Important safety notes"
( Y page 60).
Traction control is part of ESP ®
.
Traction control brakes the drive wheels
individually if they spin. This enables you to
pull away and accelerate on slippery surfaces,
Driving safety systems63SafetyZ

XObserve the notes on warning and indicator
lamps ( Y page 242) as well as display
messages ( Y page 215).
ADAPTIVE BRAKE
ADAPTIVE BRAKE enhances braking safety
and offers increased braking comfort. In
addition to the braking function, ADAPTIVE
BRAKE also has the HOLD function
( Y page 176) and hill start assist
( Y page 147). For further information, see
Driving tips ( Y page 161).
PRE-SAFE ®
Brake
PRE-SAFE ®
Brake is only available in vehicles
with DISTRONIC PLUS.
i Observe the "Important safety notes"
section ( Y page 61).
PRE-SAFE ®
Brake can help you to minimize
the risk of a frontal collision with a vehicle
ahead or reduce the effects of such a
collision. If PRE-SAFE ®
Brake has detected a
risk of collision, you will be warned visually
and acoustically as well as by automatic
braking. PRE-SAFE ®
Brake cannot prevent a
collision without your intervention.
At speeds above approximately
20 mph (30 km/h), this function warns you
when you are rapidly approaching the vehicle
in front. An intermittent warning tone will
then sound and the · distance warning
lamp in the instrument cluster will light up.
XBrake immediately in order to increase the
distance from the vehicle in front.
or
XTake evasive action provided it is safe to do
so.At speeds of above approximately
20 mph (30 km/h), if the driver and front
passenger have fastened their seat belts,
PRE-SAFE ®
Brake can:
R brake the vehicle automatically at speeds
up to approximately 124 mph (200 km/h)
R trigger preventative occupant protection
measures (PRE-SAFE ®
) ( Y page 48)
Due to the nature of the system, particularly
complicated driving conditions may cause
unnecessary warnings or the unnecessary
intervention of PRE-SAFE ®
Brake. To stop the
braking action, you can either depress the
accelerator pedal further, activate kickdown
or release the brake pedal.
The braking action of PRE-SAFE ®
Brake is
ended automatically if:
R your speed drops below approximately
9 mph (15 km/h).
R you maneuver to avoid the obstacle.
R there is no longer any danger of a rear-end
collision.
R there is no longer an obstacle detected in
front of your vehicle.
i USA only: this device has been approved
by the FCC as a "Vehicular Radar System".
The radar sensor system is intended for use
in an automotive radar system only.
Removing, altering or tampering with the
device will void any warranties, and is not
permitted by the FCC. Do not tamper with,
alter, or use in any non-approved way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
i Canada only: this device complies with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.Driving safety systems65SafetyZ