towing MERCEDES-BENZ E-CLASS COUPE 2020 Service Manual

Fo
rto wing, use a tow rope or tow bar with bo th
axles on the ground. Do not use tow bar sys‐
te ms.
* NO
TEDama getotheve hicle due to tow‐
ing away incor rectly #
Obser vethe instructions and no tes on
to wing away. Ve
hicles with automatic transmission
Bo th axles on
th e ground Ye
s, max. 50 km at 50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised Ye
s, if thesteering wheel is
fi xe d in the cent reposition
with a steering wheel lock 4MATIC
vehicles
Bo th axles on
th e ground Ye
s, max. 50 km at 50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised No To
wing with a raised axle: towing should be
per form ed byato wing compan y. To
wing theve hicle with bo thaxles on the
gr ound #
Obser vethe no tes on the permitted towing
me thods (/ page 322). #
Make sure that the battery is connected and
ch arge d.
Obser vethefo llowing points when the battery is
dischar ged:
R the engine cann otbe star ted R
the electric parking brake cann otbe released
or applied
R vehicles with automatic transmission: the
automatic transmission cannot be shif tedto
position iorj
% Vehicles with automatic transmission: if
th e automatic transmission cann otbe shif‐
te dto position i, orthe multifunction dis‐
play in the instrument clus ter does not show
anything, ha vetheve hicle transpor tedaw ay
( / page 325). A towing vehicle with lifting
equipment is requiredforve hicle transpor ta‐
tion.
* NO
TEDama gedue to to wing away at
exc essively high speeds or over long dis‐
ta nces The driv
etra in could be damaged when tow‐
ing at excessively high speeds or over long
dis tances. #
Atowing speed of 50 km/h must not
be exc eeded. Breakdown assis
tance 323

#
Atowing dis tance of 50 km must not be
exc eeded. &
WARNING Risk of accident when towing
a ve hicle which is too heavy
If ano ther vehicle is tow- star ted or towed
aw ay, its weight must not exceed the permis‐
sible gross mass of your ow nve hicle, other‐
wise thefo llowing could occur:
R theto wing eye may become de tach ed.
R theve hicle/trailer combination may
swer veoreve nov erturn. #
If ano ther vehicle is tow- star ted or
to we daw ay, its weight must not exceed
th e permissible gross mass of your own
ve hicle. If a
vehicle must be tow- star ted or towe daw ay,
its permissible gross weight must not exceed the
permissible gross weight of theto wing vehicle. #
Information on the permissible gross mass of
th eve hicle can be found on theve hicle iden‐
tification plate (/ page 349). #
Vehicles with automatic transmission: do
not open the driver's door or front passenger
door, otherwise the automatic transmission
automatically shifts toposition j. #
Fittheto wing eye (/ page 326). #
Fasten theto w bar.
* NO
TEDama gedue toincor rect connec‐
tion of theto w bar #
Onlyconnect theto w rope or tow bar to
th eto wing eyes. #
Deactivate the automatic locking mechanism
(/ page 76). #
Do not activate the HOLD function. #
Deactivate tow- aw ay protection
(/ page 93). #
Deactivate Active Brake Assi st
( / page 192). #
Vehicles with automatic transmission:
shift the automatic transmission toposition
i. #
Release the electric parking brake. &
WARNING Risk of accident due tolimi‐
te d saf ety-re lated functions during the
to wing process
Saf ety-re lated functions are limited or no lon‐
ge rav ailable in thefo llowing situations:
R the ignition is switched off.
R the brake sy stem or po werst eering sys‐
te m is malfunctioning.
R the energy supply or the on-board electri‐
cal sy stem is malfunctioning.
When your vehicle is then towe daw ay, signif‐
icantly more ef fort may be requ ired tosteer
and brake than is no rmally requ ired. #
Use a tow bar. #
Make sure that thesteering wheel can
mo vefreely before towing theve hicle
aw ay. 324
Breakdown assis tance

*
NO
TEDama gedue toexcessive tracti ve
po wer If
yo u pull away sharpl y,the tractive po wer
may be too high and theve hicles could be
damaged. #
Pull away slowly and smoo thly. Loading the
vehicle for transport #
Obser vethe no tes on towing away
( / page 323). #
Connect theto w bar totheto wing eye in
order toload theve hicle.
% You can also attach theto w bar tothe trailer
hitch. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
i.
% Ve
hicles with automatic transmission:
th e automatic transmission may be loc ked in
position jintheeve nt of dama getothe
electrical sy stem. Toshift toi , pr ovide the on-board electrical sy
stem with po wer
( / page 321). #
Load theve hicle onto the transpor ter. #
Vehicles with automatic transmission:
shift the automatic transmission toposition
j. #
Use the electric parking brake tosecure the
ve hicle against rolling away. #
Only secure theve hicle bythe wheels.
Ve hicles with ADS PLUS (Adaptive Damping
Sy stem PLUS) &
WARNING Risk of an accident when
transporting vehicles with Adaptive
Damping Sy stem PLUS
When transporting vehicles with Adaptive
Damping Sy stem PLUS, theve hicle/trailer
combination may begin torock andstart to
skid. #
Load theve hicle cor rectly onto the
transpo rter. #
Secure theve hicle on all four wheels
with suitable tensioning stra ps. #
Do not exceed the maximum permissi‐
ble speed of 60 km/h when transport‐
ing. *
NO
TEDama getotheve hicle from secur‐
ing it incor rectly #
After loading, theve hicle must be
secured on all four wheels. Otherwise,
th eve hicle could be damaged. #
A minimum dis tance of 20 cm up wards
and 10cm down wards must be kept to
th e transport platform. #
Secure theve hicle on all four wheels af ter
loading. Breakdown assis
tance 325

to
wing eye. Fasten theto w bar tothe trailer
hitch.
% Make sure that co ver1 engages in the
bumper when youre mo vetheto wing eye.
* NO
TEDama getotheve hicle due to
incor rect use of theto wing eye When a
towing eye is used toreco ver a vehi‐
cle, theve hicle may be damaged in the proc‐
ess. #
Only use theto wing eyeto to waw ay or
to w start theve hicle. To
w starting theve hicle (eme rgency engine
st art) Ve
hicles with automatic transmission
* NO
TEDama getothe automatic trans‐
mission due to tow-starting The automatic transmission may be damaged
in the process of tow- starting vehicles with
automatic transmission. #
Vehicles with automatic transmission
must not be tow- star ted. #
Vehicles with automatic transmission must
not be tow- star ted. Electrical fuses
Note
s on electrical fuses &
WARNING Risk of accident and inju ry
due to ov erloaded lines
If yo u manipulate or bridge a faulty fuse or if
yo ure place it with a fuse with a higher
amperage, the electric line could be overloa‐
ded.
This could result in a fire. #
Alw aysre place faulty fuses with speci‐
fi ed new fuses conta iningthe cor rect
amperage. *
NO
TEDama gedue toincor rect fuses Electrical components or sy
stems may be
damaged byincor rect fuses, or their func‐
tionality may be significant lyimpaired. #
Only use fuses that ha vebeen appr oved
by Mercedes-Benz and which ha vethe
cor rect fuse rating. Blown fuses mu
stbe replaced with fuses of the
same rating, which you can recognise bythe col‐
our and fuse rating. The fuse ratings and fu rther
information tobe obser ved can be found in the
fuse assignment diagram.
Fu se assignment diag ram: onthe fuse box in
th e boot (/ page 329).
* NO
TEDama geor malfunctions caused
by moisture Moisture may cause dama
getothe electrical
sy stem or cause it tomalfunction. Breakdown assi
stance 327

Ve
hicle height Model
E 200 4MATIC
E 220 d 4MATIC
14
38 mm
E 300 d 4MATIC
E 350 d1 431 mm
E 400 d 4MATIC
E 450 4MATIC 14
39 mm
All other models 1430 mm We
ights and loads Please obser
vethefo llowing no tesfo rth e speci‐
fi ed vehicle data:
R Items of optional equipment increase the
unladen weight and reduce the pa yload.
R You will find vehicle-specific weight informa‐
tion on theve hicle identification plate
(/ page 349). Missing
values werenot available at the time of
going topress. Model
Maximumroof load
E 300 d 4MATIC
All other models 75kg Tr
ailer hitch Gene
ral no tes on the trailer hit ch Modifications
tothe engine cooling sy stem may
be necessar y,depending on theve hicle model.
The retrofitting of a trailer hitch is only pe rmissi‐
ble if a towing capacity is specified in your vehi‐
cle documents.
Fu rther information can be obtained at a quali‐
fi ed specialist workshop. Mounting dimensions
1
Fastening points
2 Overhang dimension
3 Rear axle centre line 362
Tech nical da ta

The
overhang dimension and fastening points
are valid for a trailer hitch ins talled at thefa c‐
to ry. Model
2 2Over‐
hang dimen‐ sion
All model s1 203 mmTo
wing capacity Missing
values werenot available at the time of
going topress.
The tongue weight is not included in theto wing
capacity.
To wing capacit y,braked (at a minimum start-
off gradeability of 8%) Model
Towing capacit y,
braked
E 300
E 300 d 4MATIC Model
Towing capacit y,
braked
E 450 4MATIC
All other models 1800 kg To
wing capacit y,braked (at a minimum start-
off gradeability of 12%) Model
Towing capacit y,
braked
E 300
E 300 d 4MATIC
E 450 4MATIC
All other models 1800 kg To
wing capacit y,unbraked Model
Towing capacit y,
unbraked
E 300
E 300 d 4MATIC Model
Towing capacit y,
unbraked
E 450 4MATIC
All other models 750kg Maximum
tongue weight *
NO
TEDama gecaused bythe trailer
coming loose If
th eto ngue weight used is too lo w,the
trailer may come loose. #
The tongue weight must not be below
50 kg. #
Use a tongue weight that is as close as
possible tothe maximum permissible
to ngue weight. Te
ch nical da ta363

Display messages
Possible causes/consequences and M
MSolutions
Blind Spot Assist currently
unavailable See Owner's
Manual *B
lind Spot Assist is temp orarily una vailable.
The sy stem limits ha vebeen reached (/ page 230).
Once the cause of the problem is no longer present, the sy stem will be available again. #
Drive on.
or #
Ifth e display message does not disappear, stop theve hicle in accordance with the tra ffic conditions and restart
th e engine.
Blind Spot Assist inopera-
tive *B
lind Spot Assist is malfunctioning. #
Consult a qualified specialist workshop.
Blind Spot Assist not availa-
ble when towing a trailer
See Owner's Manual *W
hen you es tablish the electrical connection tothe trailer, Blind Spot Assist will be una vailable. #
Press the left-hand Touch Control and ackn owledge the display message.
Active Blind Spot Assist
currently unavailable See
Owner's Manual *A
ctive Blind Spot Assi stistemp orarily una vailable.
The sy stem limits ha vebeen reached (/ page 230).
Once the cause of the problem is no longer present, the sy stem will be available again. #
Drive on.
or Display messages and
warning/indicator lamps 397

Display messages
Possible causes/consequences and M
MSolutions #
Ifth e display message does not disappear, stop theve hicle in accordance with the tra ffic conditions and restart
th e engine.
Active Blind Spot Assist
inoperative *A
ctive Blind Spot Assi stis malfunctioning. #
Consult a qualified specialist workshop.
Active Blind Spot Assist
not available when towing
a trailer See Owner's Man-
ual *W
hen you es tablish the electrical connection tothe trailer, Active Blind Spot Assi stwill be una vailable. #
Press the left-hand Touch Control and ackn owledge the display message.
Active Lane Keeping Assist
currently unavailable See
Owner's Manual *A
ctive Lane Keeping Assist is temp orarily una vailable.
The ambient conditions are outside the sy stem limits (/ page 233).
As soon as the ambient conditions are within the sy stem limits, the sy stem will become available again. #
Drive on.
Active Lane Keeping Assist
inoperative *A
ctive Lane Keeping Assist is malfunctioning. #
Consult a qualified specialist workshop. 398
Display messages and warning/indicator lamps

Data acquisition
Vehicle ................................................... 31
Data storage
Electronic control units .......................... 31
Online services ...................................... 33
Ve hicle ................................................... 31
Deactivating the ala rm(ATA ).................... 92
Dealership see Qualified specialist workshop
Declaration of conformity Electromagnetic compatibility ............... 24
Jack ...................................................... .27
TIREFIT kit ............................................. 28
Wi reless vehicle components ................24
Decorative foil (cleaning instructions)
.................................................................. .304
DeNO x agent
see AdBlue ®
De stination entry .................................... 267
En tering a POI or address .................... 267
De tecting inat tentiveness
see ATTENTION ASSIST
Diagnostics connection ............................28Diesel
Low outside temp eratures ...................3 54
No tes ................................................... 354
Digital Owner's Manual .............................18
Digital Vehicle Keyst icker
Locking theve hicle ................................ 75
St arting theve hicle ............................. 154
Un locking theve hicle ............................75
Dinghy towing
see Tow- bar sy stem
Dipped beam Setting .................................................1 31
DIRECT SELECT le ver............................... 16 6
Engaging drive position ....................... 16 8
Engaging neutral .................................. 167
Engaging pa rkposition ........................ 16 8
Engaging pa rkposition automatically .. 16 8
Engaging reve rsege ar ........................ .167
Fu nction .............................................. 16 6
Display (care) .......................................... .307
Display (MBUX multimedia sy stem)
Home screen ...................................... .253 Display (multimedia sy
stem) ................ .254
Operating ............................................ 254
Display (on-board computer) Displa yson the multifunction display .. 24 8
Display message .................................... .365
Calling up (on-boa rdcompu ter) .......... .365
No tes .................................................. 365
Display messages ¯ - - - km/h ................................... 389
ç - - - km/h ................................... 390
È - - - km/h ................................... 389
# 12V battery See Owner's Man‐
ual ....................................................... 406
Û 48 V battery See Owner's Man‐
ual ....................................................... 407
: Active Light Sy stem inopera‐
tive ...................................................... 372
¯ AdBlue sy stem fault Emer. op.:
max. XXX km/h Start not poss. in
XXX km ................................................ 41 5440
Index

Ac
tive Blind Spot Assi stcur rently
una vailable See Owner's Manual .........397
Ac tive Blind Spot Assi stinope rative .... 398
Ac tive Blind Spot Assi stnot available
when towing a trailer See Owner's
Manual ................................................ 398
Ac tive bonnet malfunction See Own‐
er's Manual .......................................... 377
Ac tive Brake Assi stFunctions cur‐
re ntly limited See Owner's Manual ...... 404
Ac tive Brake Assi stFunctions limited
See Owner's Manual ........................... 405
Ac tive Dis tance Assi stavailable
again .................................................... 391
Ac tive Dis tance Assi stcur rently
una vailable See Owner's Manual .........390
Ac tive Dis tance Assi stinope rative ....... 391
Ac tive Lane Keeping Assist cur rently
una vailable See Owner's Manual .........398 Ac
tive Lane Keeping Assist inopera‐
tive ...................................................... 398
Ac tive Parking Assist and
PA RKTRONIC inoperati veSee Own‐
er's Manual ......................................... 395
Ac tive Steering Assist cur rently
una vailable due tomultiple emer‐
ge ncy stops ......................................... 392
Ac tive Steering Assist cur rently
una vailable See Owner's Manual .........391
Ac tive Steering Assist inoperative .......392
Ac tive Stop-and-Go Assist cur rently
una vailable see Owner's Manual .........392
Ac tive Stop-and-Go Assist inopera‐
tive See Owner's Manual ..................... 393
Ad aptive Highbeam Assist cur rently
una vailable See Owner's Manual .........373
Ad aptive Highbeam Assist inopera‐
tive ...................................................... 373Ad
aptive Highbeam Assist Plus cur‐
re ntly una vailable See Owner's Man‐
ual ...................................................... .373
Ad aptive Highbeam Assist Plus inop‐
erative ................................................ .373
App lybrake todeselect Park (P)
position ...............................................3 82
Apply brake toselect D or R ................382
Apply brake toselect R ....................... 382
Au xilia rybattery malfunction .............. 384
Beginning emer gency stop .................. 392
Blind Spot Assist cur rently una vaila‐
ble See Owner's Manual ...................... 397
Blind Spot Assist inope rative ............... 397
Blind Spot Assi stnot available when
to wing a trailer See Owner's Manual ...3 97
Cann otstart engine See Owner's
Manual ................................................ 408
Check tyre pressures then restart
Ru n Flat Indicator ................................. 413 Index
443