phone MERCEDES-BENZ E-CLASS ESTATE 2016 Workshop Manual

Incoming call du
ring an existing call (call
wa iting)
Re quirement:
There is an active call (→ page 321).
If yo ure cei vea call while already in a call, a
message is displa yed. An acoustic signal also
sounds. #
Select Accept.
The incoming call is active. The pr evious call
is on hold. #
Select Reject.
% This function and behaviour depends on your
mobile phone network pr ovider and the
mobile phone (see the manufacturer's oper‐
ating instructions). Contacts
Information about
the contacts menu
The con tacts menu contains all contacts from
ex isting data sources, e.g. mobile phone or
memo rycard.
It is possible tostore up to6,000 contacts: R
3,000 entries are for permanently sa ved con‐
ta cts.
R 3,000 for contacts loaded from the mobile
phone.
Fr om the contac ts menu, you can per form the
fo llowing actions:
R Telephone operation (→ page 323)
R Navigation (→ page 298)
R Writing messages (→ page 323)
If a mobile phone is connec tedto the multimedia
sy stem (→ page318) and automatic calling up
(→ page 322) is activated, the mobile phone's
conta cts are displ ayed in the address book.
Downloading mobile phone contacts
Multimedia sy stem:
, Telephone .
Z Options
Au tomatically #
Activate OCall up contacts automatically .Manual
ly #
Deactivate ªCall up contacts automati-
cally. #
Select Call up contacts.
Calling up contacts
Multimedia sy stem:
, Telephone .
ª Contacts
The following options can be used tosear chfor
contacts:
R searchby initials
R sear chbyname
R searchby phone number #
Ente rch aracters into the sear chfield.
A selection of possible conta cts appears.
Entering more characters into the sear ch
fi eld nar rows down the number of possible
selections. #
Select the conta ct.
A contact can contain thefo llowing de tails:
R phone numbers
R navigation addresses 322
Multimedia sy stem

R
geo-coordinates
Editing thefo rm at of a contact's name
Multimedia sy stem:
, Telephone .
Z Options .
Name
format
The following options are available:
R Surname, first name
R Surname First name
R First name Surname #
Select an option.
Importing contacts into the contacts menu
Vi aZ Options, you can import contacts into
th ete lephone book as elect ronic business cards
from di fferent sources. Overview of importing contacts as electronic
business cards Source
Requirements:
ò Memory car dThe SD memory card
is inser ted.
ò USB device The USB device is
inserted into the USB
port.
ñ Bluetooth ®
con‐
nection If
th e sending of
vCards is suppor ted
via Blue tooth®
,
vCard s can be
re cei ved on mobile
phones or netbooks,
fo rex ample.
Blue tooth ®
is activa‐
te d in the multimedia
sy stem and on the
re spective device
(see the manufactur‐
er's operating instruc‐
tions). Saving a mobile phone contact
Multimedia sy
stem:
, Telephone .
ª Contacts #
Call up a mobile phone conta ctó
(→ page 322). #
Select ¥. #
Select Save in vehicle.
The contact sa ved in the multimedia sy stem
is identified bythef symbol.
Calling a contact
Multimedia sy stem:
, Telephone .
ª Contacts #
Ente rch aracters into the sear chfield. #
Select the conta ct. #
Select a telephone number.
The number is dialled.
Fu rther options in the contacts menu
Multimedia sy stem:
, Telephone .
ª Contacts #
Select ¥. Multimedia sy
stem 323

The
following options are available:
R Contact details
R Save in vehicle
R Delete contact
Wi thin contact details #
Select ¥.
The following options are available:
R Call
R Send text message
R Save as global favourite
R Show website (when aweb address is
st ored)
R Navigate (when an address is stored)
R Send DTMF tones (for a number with DTMF
to nes)
Deleting a contact
Multimedia sy stem:
, Telephone .
ª Contacts
Yo u can dele tecontacts stored in theve hicle. #
Sear chfor a contact. #
Select the conta ct. #
Select ¥. #
Select Delete contact . #
Select Yes. Call li
st Call list
overview
If yo ur mobile phone suppo rts th e PBAP Blue‐
tooth ®
profile, the call lists from the mobile
phone are displa yed in the multimedia sy stem.
When connecting the mobile phone, you may
ha ve toconfirm the connection forth e PBAP
Blue tooth ®
profile.
If yo ur mobile phone does not suppo rtthe PBAP
Blue tooth ®
profile, the multimedia sy stem gener‐
ates its own call li sts. These are not the same as
th e call lists in your mobile phone. Making a call from
the call list
Multimedia sy stem:
, Telephone .
ø Call list -
Device_name #
Select an entry. #
Make the call.
Options in the call list
Multimedia sy stem:
, Telephone .
ø Call list -
Device_name #
Highlight the entry. #
Select ¥.
The following options are available:
R Send text message
R Open contact Te
xt messages Note
s onthete xt message functions
If th e connected mobile phone supports the
MAP Blue tooth®
profile, thete xt messa gefunc‐
tions can be used on the multimedia sy stem. 324
Multimedia sy stem

Yo
u can obtain fur ther information about set‐
tings and suppor ted functions of Blue tooth®
-
capable mobile phones from a Mercedes-Benz
service centre or at: http://www.mercedes-
benz.com/connect
Some mobile phones require fur ther settings
af te r being connected tothe multimedia sy stem
(see manufacturer's Owner's Manual).
New messages are identified bythe1 symbol
in the multimedia sy stem's display and an audi‐
ble signal.
R The multimedia sy stem displa ys the100
ne we sttext messa ges.
R The ú symbol is displa yed when the
mobile phone's messa gememory is full.
Confi guring thete xt messages displa yed
Multimedia sy stem:
, Telephone .
Z Options .
Call up
messages #
Select ¥.
A menu with thefo llowing options is shown:
R All messages R
New and unread messages
R New messages
R Off (The text messa ges are not displa yed
automaticall y.) #
Select an option.
Re ading text messages
Multimedia sy stem:
, Telephone .
i Text message
Re ading a text message #
Select a text messa ge.
The message text is displ ayed.
Using there ad-aloud function #
Highlight thete xt messa ge. #
Select ¥. #
Select +Read aloud .
The text messa geisread aloud.
Composing and sending a text message
Multimedia sy stem:
, Telephone .
i Text message #
Navigate tothe left twice. #
Select Write new text message.
Ad ding a recipient #
Select Press to add recipient. #
Select the conta ct.
Dictating text #
Select Press to dictate.
The App forth e dictation function is loaded.
If th ere was no prior Internet connection, a
connection is now es tablished. #
Tostart the dictation function: press the con‐
troller or touchpad. #
Say your message.
The dic tation ends au tomatical lyafte ryou
ha ve finished speaking.
Af terth evo ice message has been processed,
it is shown as text.
Editing text #
Select thewo rd. Multimedia sy
stem 325

#
Tocall up the cor rection menu: press the
controller or touchpad.
The following options are available:
R adjusting the capitalisation of words (if
suppor tedby thech aracter set)
R expanding thech oice of words
R deleting the selection
R recording a new dictation #
Tolea vethe menu: select Done.
Sending text messages #
Select Send text message .
Re plying toate xt message
Multimedia sy stem:
, Telephone .
i Text message #
Select a text messa ge. #
Select ¥. #
Select Reply. Calling a
text message sender
Multimedia sy stem:
, Telephone .
i Text message #
Select a text messa ge. #
Select ¥. #
Select Call sender.
Deleting text messages
Multimedia sy stem:
, Telephone .
i Text message #
Select ¥. #
Select Delete. Mercedes me connect
Note
s on Mercedes me connect
Mercedes me connect pr ovides thefo llowing
services:
R Breakdown management
R Appointment requests or similar
R Accident mana gement
R Mercedes-Benz emergency call sy stem The Mercedes-Benz Cus
tomer Centre and the
Mercedes-Benz emer gency call centre are availa‐
ble foryo u around the cloc k.
The Info call button, the breakdown assis tance
button and the emer gency call button can be
fo und on theove rhead control panel of theve hi‐
cle (→ page 327).
Yo u can also use the multimedia sy stem tomake
th e call (→ page 327).
Please no tethat Mercedes me connect is a
Mercedes-Benz service. In emer gencies, al ways
call the national emer gency services firs t using
th est andard national emer gency service phone
numbe rs. In emergencies, you can also use the
Mercedes-Benz emer gency call sy stem
(→ page 329).
Fu rther information on Mercedes me connect,
th e pr ovided service scope and operation:
http://manuals.daimler.com/baix/cars/
connectme/de_DE/index.html 326
Multimedia sy stem

Calling
the Mercedes-Benz Cus tomer Centre
using the multimedia sy stem
Re quirements:
In order tobe able touse the Mercedes me con‐
nect service in theve hicle, thefo llowing is
re qu ired:
R You ha veaccess toa GSM networ k.
R The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y.
Multimedia sy stem:
, Telephone .
ª Contacts #
Call Mercedes me connect.
Af ter confirmation, the multimedia sy stem
sends there qu ired vehicle data.
The data transfer is shown in the displa y.
Then, you can select a service and be con‐
nected toa specialist at the Mercedes-Benz
Cus tomer Centre. Fu
rther information on Mercedes me connect,
th e pr ovided service scope and operation is
av ailable at: http://manuals.daimler.com/baix/
cars/connectme/de_DE/ind ex.html
Making a call via the overhead control panel
Re quirements:
In order tobe able touse the Mercedes me con‐
nect service in theve hicle, thefo llowing is
re qu ired:
R You ha veaccess toa GSM networ k.
R The contra ct partner's GSM network co ver‐
age is available in there spective region.
R The ignition must be switched on so that
ve hicle data can be transfer red automati‐
call y. 1
Breakdown assis tance call
2 SOS button co ver
3 MB Info call
4 SOS button #
Tomake a breakdown assistance call:
press button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. Multimedia sy
stem 327

#
Press and hold SOS button 4for at least
one second. #
Tomake an MB In focall: press button 3.
An emer gency call can be initia tedeve n if a
breakdown assi stance or MB In focall is acti ve.
This has priority over all other active calls.
Calls via theove rhead control panel are only
possible with an available mobile phone net‐
wo rk.
More information on Mercedes me connect and
fur ther services can be found at: http://
www.mercedes.me
Information on the MB Info call
An In focall tothe Mercedes-Benz Cus tomer
Centre has been initia ted via theove rhead con‐
trol panel (→ page 327) orthe multimedia sys‐
te m (→ page 327).
Yo u can find information on thefo llowing topics:
R activation of Mercedes me connect
R operating theve hicle
R nearest Mercedes-Benz service centre R
other products and services from Mercedes-
Benz
Data is transmitted during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page 329).
Information on the breakd own assistance
call
A breakdown assis tance call tothe Mercedes-
Benz Cus tomer Centre has been initia ted via the
ove rhead control panel (→ page 327) orthe mul‐
timedia sy stem (→ page 327).
R Aqu alified Mercedes-Benz tech nician car ries
out repairs on site and/or theve hicle will be
to we dto the nearest Mercedes-Benz service
cent re.
Yo u may be charge dfo rth ese services.
Data is transfer red during the connection tothe
Mercedes-Benz Cus tomer Centre (→ page 329).
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emer gency call sy stem (→ page 329). An emer
gency call is made tothe Mercedes-
Benz emer gency call centre af ter an accident:
R avo ice connection is made toa con tact per‐
son at the Mercedes-Benz emer gency call
centre.
R if necessa ry,th e conta ct person at the
Mercedes-Benz emer gency call centre for‐
wa rdsth e call toMercedes me connect acci‐
dent management.
R if necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre.
Mercedes me connect service message
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. 328
Multimedia sy stem

#
Toarra nge a service appointment: select
Call .
Af teryo ur confirmation, theve hicle data is
sent and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet.
This service outlet will then conta ctyou
within 24hours.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears af ter a cer tain period of time.
Consenting tothe data transfer for Me rcedes
me connect
Re quirement:
There is an active breakdown assis tance or Info
call on the multimedia sy stem (→ page 327) or
th eove rhead control panel (→ page 327).
If th e breakdown and Mercedes me connect
concier geservices are not activated on
Mercedes me, theDo you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to improve the processing of your request?
mes‐
sage appears. #
Select Yes.
The releva nt vehicle data is sent automati‐
call y.
More information on Mercedes me: http://
www.mercedes.me
Tr ansfer red data during a se rvice call
In cer tain countries you must confirm the data
transfer.
Data transfer red includes thefo llowing:
Overview of transfer red data Service cal
lT ransfer red data
MB Info call
Breakdown assis‐
ta nce call R
current vehicle
location
R vehicle identifica‐
tion number
R service code
R selected data
about thest atus
of theve hicle Mercedes-Benz emer
gency call sy stem Note
s onthe Mercedes-Benz emer gency call
sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from there leva nt contract pa rtner.
Insu fficient network co verage from there leva nt
contract pa rtner may result in an emer gency call
not being transmitted.
The ignition mu stbe switched on before an auto‐
matic emer gency call can be made.
Overvi ewofthe Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( → page 330) or manually (→ page 331). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call Multimedia sy
stem 329

in
theeve nt of a breakdown or a similar situa‐
tion.
Messages in the multimedia sy stem displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall
% If an emer gency call is una vailable, a mes‐
sage tothis ef fect also appea rsinthe multi‐
function display of the instrument clus ter.
Au tomatic eme rgency call
Re quirements:
R The ignition is switched on.
R The star ter battery has been suf ficiently
ch arge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐ dent,
the Mercedes-Benz emer gency call sy stem
may automatically initiate an emer gency call.
The emergency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R a messa gewith accident data is transmitted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz emergency call centre
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre.
This allo wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If yo ur vehicle is equipped with an SOS button in
th eove rhead control panel, it flashes until the
emer gency call has been compl eted.
It is not possible toimmediately end an auto‐
matic emer gency call. If
th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ical lysent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
If an eme rgency call has been initiated:
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R if no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.330
Multimedia sy stem

Manual emer
gency call #
Ifth eve hicle has an SOS button in theove r‐
head control panel: press and hold the but‐
to nfo r at least one second.
The emer gency call has been made:
R avo ice connection is made tothe Mercedes-
Benz emer gency call centre.
R remain in theve hicle, if thero ad and traf fic
conditions permit youto do so, until a voice
connection is es tablished with the emer‐
ge ncy call centre operator.
R onthe basis of the call, the operator decides
whe ther it is necessary todeploy rescue
te ams and/or the police tothe accident site.
R a message with accident data is transmit ted
to the Mercedes-Benz emer gency call centre.
The Mercedes-Benz eme rgency call cent re
can transmit theve hicle position data toone
of the public emer gency services call cen‐
tres.
R in cer tain situations additional data is trans‐
mit tedto the Mercedes-Benz emer gency call
centre. This allo
wsmeasu resfo rre scue, reco very or
to wing toa Mercedes-Benz service centre to
be initiated quickl y.
If th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a releva nt messa ge
appears in the displa y. #
Dial the emer gency call number 999 or 11 2
on your mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Tr ansmitted data with th e Mercedes-Benz
emer gency call sy stem
The following data is transmitte dto the
Mercedes-Benz emer gency call centre:
R theve hicle's GPS position data R
the last GPS position data on thero ute (a few
hundred metres before the incident)
R direction of tr avel
R vehicle identification number
R theve hicle drive type
R the estimated number of people in theve hi‐
cle
R whe ther Mercedes me connect is available or
not
R whe ther the emer gency call was initiated
manually or automatically
R the time of the accident
R the language setting on the multimedia sys‐
tem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R the cur rent vehicle position can be called up
R avo ice connection totheve hicle occupants
can be es tablished Multimedia sy
stem 331