tow MERCEDES-BENZ E-CLASS ESTATE 2020 Owners Manual

Symbols
........................................................ 5At
agl ance .................................................... 6
Cockpit ........................................................... 6
Indica tor and warning lamps ........................ .10
Overhead contro l panel ................................ 12
Door control panel and seat adjustment ....... 14
Emergencies and breakdowns ...................... 16Digital Owner's Manual
.............................18
Calling up the Digital Owner's Manual ..........18 Genera
l notes............................................. 20
Pr otection of the environment ......................20
Ta ke -ba ckof end-of-life vehicles ...................20
Mercedes-Benz GenuineParts ....................... 21
Owner's Manual ...........................................22
Operating saf ety .......................................... .22
Declaration of conformity ............................. 24
Diagno stics connection ................................ 29
Qualified specialist workshop ....................... 29
Ve hicle registration ....................................... 30
Cor rect use of theve hicle ............................30 Information on
the REA CHregulation ........... 30
No tesfo r persons with electronic medi‐
cal aids ......................................................... 31
Implied warranty .......................................... .31
QR code forre scue card ...............................31
Data storage .................................................31
Copyright ...................................................... 34 Occupant saf
ety......................................... 35
Re stra int sy stem ...........................................35
Seat belts ..................................................... 37
Airbags .......................................................... 41
PRE-SAFE ®
sy stem ....................................... 49
Safely transporting children in theve hi‐
cle ................................................................50
No tes on pets in theve hicle .........................70 Opening and closing
.................................. 71
Ke y ................................................................ 71
Doo rs............................................................ 74
Load compartment ....................................... 79
Side windo ws............................................... 85
Sliding sunroof ............................................. 88
Ro ller sunblinds ............................................ 92 Anti-
theft pr otection .....................................93 Seats and
stowing ...................................... 97
No tes on the cor rect driver's seat posi‐
tion ............................................................... 97
Seats ............................................................ 98
St eering wheel ............................................. 111
Easy entry and exitfeature .......................... 11 3
Memory function ......................................... 11 4
St ow age areas ............................................ .115
Soc kets ....................................................... 12 9
Wi reless charging of the mobile phone
and connection with theex terior aerial ...... 13 0
Fitting and removing thefloor mats ............ 13 2 Light and sight
......................................... 13 3
Exterior lighting .......................................... 13 3
Interior lighting ........................................... 14 2
Wi ndsc reen wipers and windscreen
wa sher sy stem ............................................ 14 3
Mir rors ........................................................ 147
Area pe rmeable toradio waves on the
windscreen ................................................ .150
Infrared-reflective windscreen function ...... 15 02
Contents

Climate control
......................................... 151
Overview of climate contro l systems ........... 151
Operating the climate control sy stem ......... 15 2 Driving and pa
rking ................................. 16 2
Driving ........................................................ 16 2
DY NA MIC SELECT switch ............................1 74
Au tomatic transmission .............................. 176
Fu nction of the 4MATIC .............................. 180
Re fuelling .................................................... 181
Pa rking ...................................................... .186
Driving and driving saf ety sy stems .............. 194
Tr ailer hit ch................................................. 24 8
Bicycle rack function .................................. 254
Ve hicle towing instructions ........................ .256 Instrument display and on-board
comp
uter.................................................. 257
No tes on the instrument display and on-
board computer .......................................... 257
Instrument display overview ...................... .258
Overview of the buttons on thesteering
wheel ..........................................................2 59
Operating the on-board computer .............. 259 Overview of displa
yson the multifunc‐
tion display .................................................2 61
Head-up Display .......................................... 261 MBUX multimedia sy
stem ...................... 264
Overview and operation .............................. 264
Sy stem settings .......................................... 274
Na vigation .................................................. 277
Te lephone .................................................. .284
Mercedes me and apps .............................. 287
Mercedes-Benz emer gency call sy stem ...... 296
Ra dio, media & TV...................................... 300
Sound settings ........................................... 306 Main
tenance and care ............................. 308
ASS YST PLUS service inter val display ........ 308
Engine compartment .................................. 309
Cleaning and care ...................................... .316 Breakdown assistance
............................323
Emergency .................................................. 323
Flat tyre ...................................................... 325
Battery (vehicle) .......................................... 331 To
w- starting or towing away ....................... 336
Electrical fuses ........................................... 341 Wheels and tyres
..................................... 345
No tes on noise or unusual handling char‐
acteristics .................................................. .345
No tes on regular lyinspecting wheels and
tyres .......................................................... .345
No tes on snow chains ................................ 345
Ty re pressure .............................................. 346
Wheel change ............................................ .350
Emer gency spa rewheel .............................. 360 Te
ch nical data .......................................... 361
No tes on tech nical da ta.............................. 361
On-board electronics .................................. 361
Ra dio operating permits forve hicle com‐
ponents ...................................................... 363
Ve hicle identification plate, VIN and
engine number overview ............................ 363
Operating fluids .......................................... 365
Ve hicle data ................................................ 374
Tr ailer hit ch................................................. 377 Con
tents 3

1
Steering wheel gearshift paddles →
178
2 Combination swit ch →
13 5
3 Instrument display →
258
4 DIRECT SELECT le ver →
176
5 Media display →
264
6 Start/ stop button →
16 3
7 Calls up MBUX multimedia sy stem applica‐
tions →
267
8 Climate control sy stems →
151
9 Glovecompa rtment →
11 8
A Haza rdwa rning light sy stem →
13 5
B Stow age compartment →
11 8
C Touchpad →
267
D Controller forvo lume and switching sound
on/off →
264
E Swit ches the MBUX multimedia sy stem
on/off →
264
F Lowe rsthere ar seat head restra int →
103 G
ECO start/ stop function →
172
H Active Parking Assist →
236
I Sets theve hicle le vel →
221
J DYNA MIC SELECT switch →
175
K PASSENGER AIR BAG indicator lamps →
46
L Control panel forth e MBUX multimedia sys‐
tem →
259
M Adjusts thesteering wheel mechanically →
111
N Adjusts thesteering wheel electrically →
11 2
Switches thesteering wheel heater on/off →
11 2
O Control panel:
On-board co mputer →
259
Cruise cont rol or variable limiter →
205
Ac tive Dis tance Assi stDISTRONIC →
211
P Diagno stics connection →
29
Q Opens the bonn et →
310 At
aglance – Cockpit 7

1
QR code for accessing there scue card →
31
2 Safetyve sts →
323
3 me button and SOS button →
289
4 Tocheck and top up operating fluids →
365
St arting assis tance →
335
5 Totow- start and tow aw ay →
337
6 Flat tyre →
325
7 Hazard warning lamps →
13 5 8
Fire extinguisher →
324
9 Fuelfiller flap with instruction labels for tyre
pressu re, fuel type and QR code for accessing
th ere scue card →
181
A Totow- start and tow aw ay →
337
B Warning triangle →
323
C TIREFIT kit →
327
D First-aid kit (so ftsided) →
324 At
aglance – Emer gencies and breakdowns 17

Calling up
the Digital Owner's Manual
Multimedia sy stem:
4 © 5
Info 5
Owner's Manual 5
Õ The Digital Owner's Manual describes
the func‐
tions and operation of theve hicle and the multi‐
media sy stem. #
Select one of thefo llowing menu items in the
Digital Owner's Manual:
R Search: sea rchfo rke ywords in order tofind
qu ick answers toquestions about the opera‐
tion of theve hicle.
R Quick start: find thefirs tst eps towa rds set‐
ting up your vehicle. R
Tips: find information that prepares youfor
cer tain eve ryday situations with your vehicle.
R Animations: watch animations of theve hicle
functions.
R Messages: recei veadditional information
about the messages in the instrument dis‐
pla y.
R Bookmarks: gain access to your personally
sa ve d bookmar ks.
R Language: select the language forth e Digital
Owner's Manual. 1
Back
2 Adds bookmar ks 3
Picture
4 Contents section
5 Directions of mo vement of contents section
6 Menu
Some sections in the Digital Owner's Manual,
e.g. warning no tes, can be expanded and col‐
lapsed.
Ad ditional methods of calling up the Digital
Owner's Manual:
Di rect access: openthere qu ired con tent in the
Digital Owner's Manual bypressing and holding
an ent ryon theta b bar in the multimedia sys‐
te m: 18
Digital Owner's Manual

Signatu
re: IMS-AE, IMS-AE-L Diagnostics connection
The diagnostics connection is only intended for
th e connection of diagnostic devices at a quali‐
fi ed specialist workshop. &
WARNING Risk of accident due tocon‐
necting devices tothe diagnostics con‐
nection
If yo u connect the devices tothe diagnostics
connection of theve hicle, the function of the
ve hicle sy stems and operating saf ety may be
impaired. #
Onlyconnect devices tothe diagnostics
connection of theve hicle that ha ve
been tested for suita bility and are safe. &
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal. This jeopardises
the operating and road
saf ety of theve hicle. #
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. #
Alw aysfit th efloor mats securely and
as prescribed in order toensure that
th ere is alw ays suf ficient room forthe
pedals. #
Do not use loose floor mats and do not
place floor mats on top of one ano ther. *
NO
TEBattery discharging from using
devices connected tothe diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. #
Check thech arge leve l of the batter y. #
Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance. Connecting equipment
tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection. Qualified specialist
workshop
* NO
TEPlug-in hybrid #
Obser vethe no tes in the Supplement.
Yo u could otherwise failto recognise
dangers. A
qu alified specialist workshop has the neces‐
sary special skills, tools and qualifications to
cor rectly car ryout any necessary workon your
ve hicle. This particularly applies tosaf ety-re le‐
va nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work Gene
ral no tes 29

indicator lamp is off. If
the front passenger seat
is occupied, make sure, bo thbefore and during
th e journe y,that thest atus of the front
passenger airbag is cor rect (/ page 46). &
WARNING Risk of bu rns from hot airbag
components
The airbag parts are hot af ter an airbag has
been depl oyed. #
Do not touch the airbag parts. #
Have a deplo yed airbag replaced at a
qu alified specialist workshop as soon
as possible. Mercedes-Benz
recommends that you ha vethe
ve hicle towe dto aqu alified specialist workshop
af te r an accident. Take this into account, partic‐
ularly if a seat belt tensioner is trig gered or an
airbag deplo yed.
If th e seat belt tensioners are trig gered or an air‐
bag is deplo yed, you will hear a bang, and a
small amount of powder may also be released:
R The bang will not generally af fect your hear‐
ing. R
Ingeneral, the powder released is not haz‐
ardous tohealth but may cause short-term
breathing dif ficulties topersons suf fering
from as thma or other pulmonary conditions.
Pr ov ided it is safe todo so, lea vetheve hicle
immediately or open the window in order to
pr eve nt brea thing dif ficulties. Seat belts
Pr
otection pr ovided bythe seat belt Alw
aysfast enyour seat belt co rrectly before
st arting a journe y.A seat belt can only pr ovide
th e best le vel of pr otection if it is worncor rectly. &
WARNING Risk of inju ryor death due to
incor rectly fastened seat belt
If th e seat belt is not worncor rectly, it can‐
not per form its intended pr otective function.
In addition, an incor rectly fastened seat belt
can also cause injuries, forex ample, in the
ev ent of an accident or when braking or
ch anging direction sudden ly. #
Alwa ys ensure that all vehicle occu‐
pants ha vetheir seat belts fastened
cor rectly and are sitting prope rly. Alw
ays obser vethe instructions about the cor‐
re ct driver's seat position and adjusting the seat
(/ page 97).
In order forth e cor rectly wornseat belt topro‐
vide the intended le vel of pr otection, each vehi‐
cle occupant must obser vethefo llowing infor‐
mation:
R The seat belt must not be twis ted and must
fi t tightly and snu gly across the body.
R The seat belt must be routed across the
centre of the shoulder and as low down
across the hips as possible.
R The shoulder section of the seat belt should
not touch your ne cknor be routed under
yo ur arm or behind your bac k.
R Avoid wearing bulky clo thing, e.g. a winter
coat.
R Push the lap belt down as far as possible
across your hips and pull tight with the shoul‐ Occupant saf
ety37

R
modifications ha vebeen made tothe seat
belt tensioner, seat belt anchorage or
seat belt retractor
Seat belts may su stain non-visible damage in
an accident, e.g. due toglass splin ters.
Modified or damaged seat belts could tear or
fa il in theev ent of an accident, forex ample.
Modified seat belt tensioners could acciden‐
ta lly trigger or failto function as intended. #
Never modify the seat belt sy stem, for
ex ample the seat belt, seat belt buckle,
seat belt tensioner, seat belt anchorage
and seat belt retractor. #
Makesure that the seat belts are
undamaged, not wornand clean. #
Alw ays ha vethe seat belts checked
immediately af ter an accident at a
qu alified specialist workshop. Mercedes-Benz
recommends that you use seat
belts which ha vebeen appr ovedfo ryo ur vehicle
by Mercedes-Benz. &
WARNING Risk of inju ryor death from
deplo yedpy rotech nic seat belt tension‐
ers
Py rotech nic seat belt tensioners that ha ve
been deplo yed are no longer operational and
are unable toper form their intended pr otec‐
tive function. #
Therefore, ha vedeplo yedpy rotech nic
seat belt tensioners immedia tely
re placed at a qualified specialist work‐
shop. Mercedes-Benz
recommends that you ha vethe
ve hicle towe dto aqu alified specialist workshop
af te r an accident.
* NO
TEDama gecaused bytrapping the
seat belt If an unused seat belt is not fully
retracted, it
may become trapped in the door or in the
seat mechanism. #
Alw ays ensure that an unused seat belt
is fully retracted. Fa
stening and adju sting seat belts If
th e seat belt is pulled quickly or sharpl y,the
seat belt retractor lo cks. The seat belt stra p can‐
not be pulled out any fur ther. #
Alw ays engage seat belt tongue 2ofthe
seat belt into seat belt buckle 1ofthe cor‐
re sponding seat. Occupant saf
ety39

st
ru ck bythe front passenger airbag during
an accident.
NEVER use a rear wa rdfacing child restra int
sy stem on a seat pr otected byan ENABLED
FRONT AIRB AGin front of it, this can result in
DEATH or SERIOUS INJURY tothech ild. When
fitting a child restra int sy stem tothe front
passenger seat, obser vetheve hicle-specific
information (/ page 66). Also, alw ays obser ve
th e no tes on rear wa rd-facing or forw ard-facing
ch ild restra int sy stems on the front passenger
seat.
Information on automatic front passenger
airbag shutoff
The front passenger airbag can only be deplo yed
in an accident if thePA SSENGER AIR BAG OFF
indicator lamp is off. If the front passenger seat
is occupied, make sure, bo thbefore and during
th e journe y,that thest atus of the front
passenger airbag is cor rect (/ page 46). *
NO
TEImpo rtant points toremember if
th e front passenger seat is unoccupied In an accident,
the components of the
re stra int sy stem may deploy unnecessarily
on the front passenger side if:
R There are heavy objects on the front
passenger seat.
R The seat belt tongue is engaged in the
seat belt buckle of the front passenger
seat and the front passenger seat is
unoccupied. #
Stow objects in a suitable place. #
Only one person should use each seat
belt at any one time. Depending on
the de tected accident situation,
th e window airbag on the front passenger side
may deplo y.The airbag is deplo yedre ga rdless of
whe ther the front passenger seat is occupied. Pr
otection pr ovided bythe airbags Depending on
the accident situation, an airbag
may supplement the pr otection pr ovided by a
cor rectly fastened seat belt. &
WARNING Risk of inju ryor death due to
an incor rect seat position
If yo u deviate from the cor rect seat position,
th e airbag cann otper form its intended pro‐
te ctive function.
Each vehicle occupant must make sure of the
fo llowing:
R Fasten seat belts cor rectl y.Pregnant
wo men must take particular care to
ensure that the lap belt ne ver lies across
th e abdomen.
R Adopt the cor rect seat position and keep
as faraw ay as possible from the airbags.
R Obser vethefo llowing information. #
Alw ays make sure that there are no
objects between the airbag and vehicle
occupant. 42
Occupant saf ety

To
avo idtherisks resulting from the deployment
of an airbag, each vehicle occupant must
obser vethefo llowing information in particular:
R Before starting your journe y,adjust your seat
co rrectly; the driver's seat and front
passenger seat should be mo ved as far back
as possible.
When doing so, alw ays obser vethe informa‐
tion on the cor rect driver's seat position
(/ page 97).
R Only hold thesteering wheel bythesteering
wheel rim. This allow sth e airbag tobe fully
deplo yed.
R Alw ays lean against the seat backrest when
th eve hicle is in motion. Do not lean forw ards
or against the door or side windo w.You may
ot herwise be in the deployment area of the
airbags.
R Alw ayske ep your feet on thefloor. Do not
put your feet on the cockpit, forex ample.
Yo ur feet may otherwise be in the deploy‐
ment area of the airbag.
R Ifch ildren are tra velling in theve hicle,
obser vethe additional no tes (/ page51). R
Alw aysstow and secure objects cor rectl y.
Objects in theve hicle interior may pr event an
airbag from functioning cor rectly. Each vehicle
occupant must alw ays make sure of thefo llow‐
ing in particular:
R There are no people, animals or objects
between theve hicle occupants and an air‐
bag.
R There are no objects between the seat, door
and door pillar (B-pillar).
R There are no hard objects, e.g. coat hangers,
hanging on the grab handles or coat hooks.
R There are no accessory parts, such as mobile
navigation devices, mobile phones or cup
holders, attached totheve hicle within the
deployment area of an airbag, e.g. on the
cockpit, on the door, on the side window or
on the side wall trim.
In addition, no connecting cables, tensioning
st ra ps or retaining stra ps must be routed or
attached totheve hicle within the deploy‐
ment area of an airbag. Alw ays comply with
th e accessory manufacturer's ins tallation instructions and, in particular,
the no tes on
suitable places for ins tallation.
R There are no heavy, sharp-edged or fragile
objects in the poc kets of your clo thing. Store
such objects in a suitable place. Limited pr
otection pr ovided byairbags &
WARNING Risk of inju rydue tomodifi‐
cations tothe co ver of an airbag
If yo u modify the co ver of an airbag or af fix
objects such as sticke rs to it,the airbag may
no longer function cor rectl y. #
Never modify the co ver of an airbag and
do not af fix objects toit. The ins
tallation location of an airbag is identified
by the AIRB AGsymbol (/ page41). Occupant saf
ety43