door lock MERCEDES-BENZ E-CLASS SALOON 2011 Owner's Manual

Problems with the key
Problem Possible causes/consequences and
M Solutions
You cannot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver's door
handle from close range and press the %/& button.
If this does not work:
X Check the key battery (Y page 85) and replace it if necessary
(Y page 85).
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the emergency key element. The key is faulty.
X
Lock (Y page 90) or unlock (Y page 90) the vehicle using
the emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.
X
Pull the door handle and then turn the key to position 2in the
ignition lock. There is interference from a powerful source of radio waves.
X Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button. There is a fault with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the key battery (Y page 85) and replace it if necessary
(Y page 85).
X Lock (Y page 90) or unlock (Y page 90) the vehicle using
the emergency key element. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Key
87Opening and closing Z

Problem Possible causes/consequences and
M Solutions
You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 350).
or
X Jump-start the vehicle (Y page 354).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the key.
The steering lock is mechanically blocked
6
.
X Remove the key and reinsert it into the ignition lock. While doing
this, turn the steering wheel in both directions. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. Ad
oor is open. Therefore, the key cannot be detected as easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
If children are left unsupervised in the vehicle,
they could:
6 Not on vehicles with the DIRECT SELECT lever. 88
DoorsOpening and closing

R
open a door from inside the vehicle at any
time, even if it has been locked
R start the vehicle using akey which has been
left in the vehicle
R release the parking brake
They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Always take the key with you
when leaving the vehicle, even if you are only
leaving it for a short time. Unlocking and opening the doors
from the inside
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 78) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside with the key.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 68).X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the key or KEYLESS-GO. X
To unlock: press button :.
X To lock: press button ;. Automatic locking feature
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning.
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter. Doors
89Opening and closing Z

X
To deactivate: press and hold button :
for abou tfive seconds until a tone sounds.
X To activate: press and hold button ;for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
You can also switch the automatic locking
function on and off using the on-board com-
puter (Y page 246). Unlocking the driver's door (emer-
gency key element)
If the vehicle can no longer be unlocked with
the key, use the emergency key element.
If you use the emergency key elemen tto
unlock and open the driver's door, the anti-
theft alarm system will be triggered
(Y page 77).
X Take the emergency key elemen tout of the
key (Y page 84).
X Inser tthe emergency key element into the
lock of the driver's door as far as it will go. X
Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key. Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the
key, use the emergency key element.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the boot lid/tailgate.
X Press the locking button (Y page 89).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs by hand, if necessary.
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 84).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. 90
DoorsOpening and closing

X
Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the boot lid/
tailgate are locked.
X Insert the emergency key element into the
key.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not primed. Boot/luggage compartment
Important safety notes
Do not leave the key in the boot/luggage
compartment.Y ou could otherwise lock your-
self out. G
WARNING
Exhaust fumes could enter the vehicle interior
if the engine is runnin gand the boot lid/tail-
gate is open. This could poison you. There-
fore, you should make sure tha tthe boot lid/
tailgate is always closed when the engine is
running.
! The boot lid/tailgate swings upwards and
to the rear when opened. Therefore, make
sure that there is sufficient clearance
above and behind the boot lid/tailgate. i
You will find details on the boot lid/tail-
gate opening dimensions in the Technical
data section (Y page 394).
Saloon without the boot lid remote clos-
ing feature: the boot lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R unlocked with the emergency key element
Saloon with the boot lid remote closing
feature: the boot lid can be:
R opened and closed manually from outside
R opened and closed automatically from out-
side
R opened and closed automatically from
inside
R unlocked with the emergency key element
On the Estate, you can:
R open and close the tailgate manually from
outside
R open the tailgate manually from inside
(Estate with a folding bench seat)
R open and close the tailgate automatically
from outside
R open and close the tailgate automatically
from inside
R limit the opening angle of the tailgate
R unlock the tailgate using the emergency
key element Opening/closing manually
Opening X
Press the %button on the key. Boot/luggage compartment
91Opening and closing Z

Handle (example: Saloon)
X
Saloon: pull handle :.
X Raise the boo tlid.
Estate: if you pull handle :and keep it in
this position, you can open the tailgate man-
ually. If you release the handle, the tailgate
opens automatically.
Closing G
WARNING
Make sure that nobody can become trapped
as you close the tailgate. Recess (example: Saloon)
X
Pull the boot lid/tailgate down using
recess :.
X Estate: push the tailgate closed fro mout-
side the vehicle.
X If necessary, loc kthe vehicle with
the & button on the key (Y page 82) or
with KEYLESS-GO (Y page 83). i
If a KEYLESS-GO key is detected in the
boot/luggage compartment, the boot lid/
tailgate will not lock.
Saloon: the boot lid then opens again.
Opening the tailgate from inside the
vehicle (Estate with afolding bench
seat) Inside of tailgate
X
To unlock the tailgate: slide locking
catch ;to the right.
X To open: pull the top of handle :.
X Swing the tailgate upwards.
X To lock the tailgate: slide locking
catch ;to the left. Opening/closing automatically from
outside
Important safety notes G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do no tleave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally 92
Boot/luggage compartmentOpening and closing

injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people fro moutside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you loc kthe vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
Monitor the boot lid/tailgate opening and
closing procedures to make sure that nobody
can become trapped. To stop the opening or
closing procedure, press the closing button
on the boot lid/tailgate again or pull the han-
dle on the outside of the boot lid/tailgate.
! The boot lid/tailgate swings upwards and
to the rear when opened. Therefore, make
sure that there is sufficient clearance
above and behind the boot lid/tailgate.
i You will find details on the boot lid/tail-
gate opening dimensions in the Technical
data section (Y page 394).
Opening You can open the boot lid/tailgate automati-
cally with the key or the handle in the boot
lid/tailgate.
X Press and hold the Fbutton on the key
until the boot lid/tailgate opens.
or
X If the boot lid/tailgate is unlocked, pull the
handle of the boot lid/tailgate and let it go
again immediately.
Closing Saloon:
you can close the boot lid automati-
cally using the closing button 7
or the locking
button 8
. Estate:
you can close the tailgate automati-
cally using either the closing button or the
locking button 9
. Closing button and locking button (example:
Saloon)
X
To close: press closing button :in the
boot lid/tailgate.
X To close and lock simultaneously:
Press closing button ;in the boot lid/tail-
gate.
i If you leave a KEYLESS-GO key in the
boot/luggage compartment, the boot lid/
tailgate will not lock. Opening/closing automatically from
the inside
G
WARNING
Monitor the boot lid/tailgate closing proce-
dure to make sure that nobody can become
trapped. Release the boot lid/tailgate remote
operating switch to stop the closing proce-
dure.
You can open and close the boot lid/tailgate
from the driver's seat when the vehicle is sta-
tionary and unlocked.
7 For vehicles with the boot lid remote closing feature only.
8 For vehicles with the boot lid remote closing feature and KEYLESS-GO only.
9 For vehicles with KEYLESS-GO only. Boot/luggage compartment
93Opening and closing Z

X
Turn the emergency key element anti-
clockwise from position 1as far as it will
go to position 2.
The boot is unlocked.
X Turn the emergency key element back to
position 1and remove it.
X Insert the emergency key element into the
key. Tailgate emergency release (Estate)
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
On vehicles with a folding bench seat, you can
open the tailgate from inside the vehicle using
the handle.
X Take the emergency key element out of the
key (Y page 84).
i You will find details on the tailgate open-
ing dimensions in the Technical data sec-
tion (Y page 394). !
When opening, the tailgate swings up and
out. Therefore, make sure that there is suf-
ficient clearance above and behind the tail-
gate.
X Insert emergency key element ;into
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of the arrow and open the tail-
gate. Side windows
Important safety notes
G
WARNING
Make sure that nobody can become trapped
between the side window and the door frame
when a side window is opened. Do not touch
or lean against the side window during the
opening procedure. You could become trap-
ped between the side window and the door
frame as the side window moves down. If
there is a risk of becoming trapped, release
the switch or pull the switch upwards to close
the side window again. G
WARNING
Make sure that nobody can become trapped
as you close a side window. If there is a risk
of becoming trapped, release the switch or
press it again to open the side window again. G
WARNING
Children may injure themselves if they open
or close the side windows.
Never leave children unsupervised in the vehi-
cle. Always take the key with you when leaving
the vehicle, even if you are only leaving it for
a short time. G
WARNING
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system. The children could:
R be seriously or even fatally injured on parts
of the vehicle
R be seriously or even fatally injured by pro-
longed exposure to extremely high or
extremely low temperatures
If children open a door, they could:
R seriously or even fatally injure other people
R get out of the vehicle and injure them-
selves, or be seriously or even fatally
injured by a passing vehicle
Activate the child-proof locks/override fea-
ture if children are travelling in the vehicle. Side windows
95Opening and closing
Z

They could otherwise open doors or side win-
dows while the vehicle is in motion and
thereby injure themselves or others.
Opening and closing the side win-
dows
:
Front left
; Front right
= Rear right
? Rear left
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated (Y page 69).
X Turn the key to position 1or 2in the ignition
lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/clos-
ing process is started in the corresponding
direction .You can stop automatic opera-
tion by pressing again.
i You can continue to operate the side win-
dows after switching off the engine or
removing the key. This function remains
active for five minutes or until the driver's
or front-passenger door is opened. Convenience opening feature
You can ventilate the vehicle before you start
driving. To do this, the key is used to carry out
the following functions simultaneously:
R unlock the vehicle
R open the side windows
R open the sliding sunroof or the panorama
sliding sunroof and the roller sunblinds
R switch on the seat ventilation for the driv-
er's seat
i The convenience opening feature can
only be operated using the key. The key
must be close to the driver's door handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the %button until the
side windows and the sliding sunroof or the
panorama sliding sunroof are in the desired
position.
If the roller sunblinds of the panorama sliding
sunroof are closed, the roller sunblinds are
opened first.
X Press and hold the %button again until
the panorama sliding sunroof is in the
desired position.
X To interrupt convenience opening:
release the %button. Convenience closing feature
General notes When you lock the vehicle, you can simulta-
neously:
R
close the side windows
R close the sliding sunroof or the panorama
sliding sunroof
On vehicles with a panorama sliding sunroof,
you can then close the roller sunblinds. G
WARNING
When using the convenience closing feature,
make sure that nobody can become trapped. 96
Side windowsOpening and closing

Proceed as follows if there is a risk of entrap-
ment:
With the key:
R release the &button.
R press and hold the %button until the
side windows and the sliding sunroof or the
panorama sliding sunroof open again.
With KEYLESS-GO:
R release the sensor surface on the door han-
dle.
R pull the door handle immediately and hold
it.
The side windows and the sliding sunroof
or the panorama sliding sunroof open.
Using the key i
The key must be close to the driver's door
handle.
X Point the tip of the key at the driver's door
handle.
X Press and hold the &button until the
side windows and the sliding sunroof or the
panorama sliding sunroof are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Press and hold the &button again until
the roller sunblinds of the panorama sliding
sunroof close.
X To interrupt convenience closing:
release the &button.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed. X
Touch recessed sensor surface :on the
door handle until the side windows and the
sliding sunroof or the panorama sliding
sunroof are fully closed.
i Make sure you only touch recessed sen-
sor surface :.
X Make sure that all the side windows and the
sliding sunroof or panorama sliding sunroof
are closed.
On vehicles with a panorama sliding sunroof:
X Touch recessed sensor surface :on the
door handle again until the roller sunblinds
of the panorama sliding sunroof close.
X To interrupt convenience closing:
release recessed sensor surface :on the
door handle. Resetting the side windows
You must reset each side window if a side
window can no longer be closed fully.
X Close all the doors.
X Turn the key to position 1or 2in the ignition
lock.
X Pull the corresponding switch on the door
control panel until the side window is com-
pletely closed. (Y page 96).
X Hold the switch for an additional second. Side windows
97Opening and closing Z