service MERCEDES-BENZ E-Class SEDAN 2012 W212 Owner's Manual

Welcome to the world of Mercedes-Benz
Before you drive off, please familiarize
yourself with your vehicle and read this
manual, especially the safety and warning
notes. This will help you to obtain the
maximum pleasure from your vehicle and
avoid endangering yourself and others.
The equipment or model designation of your
vehicle may differ according to:
R model
R order
R country variant
R availability
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
Therefore, you cannot base any claims on the
illustrations or text content in this Operator's
Manual.
The following are integral components of the
vehicle:
R Operator's Manual
R Service Booklet
R Equipment-dependent supplements
Keep these documents in the vehicle at all
times. When you sell the vehicle, always pass
the documents on to the new owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company2125846181 É2125846181mËÍ

1, 2, 3 ...
115 V socket ...................................... 295
12 V socket see Sockets
4ETS
see ETS/4ETS (Electronic
Traction System)
4MATIC (permanent four-wheel
drive) .................................................. 192
4MATIC off-road system ................... 192
A
ABS (Anti-lock Braking System) Display message ............................ 235
Function/notes ................................ 64
Important safety notes ....................64
Warning lamp ................................. 264
Activating/deactivating cooling
with air dehumidification ................. 134
Active Blind Spot Assist Activating/deactivating (on-
board computer) ............................ 225
Function/information ....................207
Active Driving Assistance package . 206
Active Lane Keeping Assist Activating/deactivating (on-
board computer) ............................ 225
Display message ............................ 250
Function/information ....................210
Active Light System
Display message ............................ 244
Active multicontour seat .................. 102
Active service system PLUS see ASSYST PLUS service interval
display
ADAPTIVE BRAKE ................................. 69
Adaptive Highbeam Assist Display message ............................ 245
Function/notes ............................. 118
Switching on/off (on-board
computer) ...................................... 227
Additives (engine oil) ........................ 388
Air bags Display message ............................ 241
Front air bag (driver, front
passenger) ....................................... 41
Important safety notes ....................40
Knee bag .......................................... 42
PASSENGER AIRBAG OFF
indicator lamp .................................. 44
Pelvis air bag ................................... 43
Safety guidelines ............................. 39
Side impact air bag ..........................42
Window curtain air bag ....................44
Air-conditioning system
see Climate control
Air filter (display message) .............. 248
AIRMATIC Display message ............................ 249
Function/notes ............................. 189
Air pressure
see Tire pressure
Air vents
Glove box ....................................... 141
Important safety notes ..................140
Rear ............................................... 141
Setting ........................................... 140
Setting the center air vents ...........141
Setting the side air vents ...............141
Alarm system
see ATA (Anti-Theft Alarm system)
Alertness Assistant
see ATTENTION ASSIST
Ambient lighting (on-board
computer) .......................................... 227
AMG adaptive sport suspension
system ................................................ 190
AMG menu (on-board computer) ..... 230
Anti-lock Braking System see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Anti-theft system
ATA (Anti-Theft Alarm system) .........72
Ashtray ............................................... 292
Assistance menu (on-board
computer) .......................................... 224
ASSYST PLUS see ASSYST PLUS service interval
display 4Index

Hiding (on-board computer) ...........234
KEYLESS-GO .................................. 259
Lights ............................................. 242
Safety systems .............................. 235
Service interval display ..................312
SmartKey ....................................... 259
Tires ............................................... 254
Vehicle ........................................... 257
Distance display (on-board
computer) .......................................... 224
Distance recorder ............................. 219
see Odometer
see Trip odometer
Distance warning (warning lamp) .... 270
DISTRONIC PLUS Deactivating ................................... 184
Display message ............................ 252
Displays in the multifunction
display ........................................... 183
Driving tips .................................... 185
Function/notes ............................. 177
Important safety notes ..................177
Setting the specified minimum
distance ......................................... 183
Warning lamp ................................. 270
Doors
Automatic locking (on-board
computer) ...................................... 228
Automatic locking (switch) ............... 83
Central locking/unlocking
(SmartKey) ....................................... 74
Control panel ................................... 36
Display message ............................ 258
Emergency locking ........................... 84
Emergency unlocking .......................83
Important safety notes ....................82
Opening (from inside) ......................82
Drinking and driving ......................... 170
Drinks holder see Cup holder
Drive program
Automatic ...................................... 157
Display ........................................... 153
Display (DIRECT SELECT lever) ......153
Manual ........................................... 158
SETUP (on-board computer) ..........230
Drive program selector ..................... 156Driver's door
see Doors
Driver's seat
see Seats
Driving abroad
Mercedes-Benz Service .................313
Symmetrical low beam ..................114
Driving on flooded roads .................. 173
Driving safety systems ABS (Anti-lock Braking System) .......64
ADAPTIVE BRAKE ............................. 69
BAS (Brake Assist System) ..............64
BAS PLUS (Brake Assist System
PLUS) ............................................... 64
Electronic brake force distribution ...69
ESP ®
(Electronic Stability
Program) .......................................... 66
ETS/4ETS (Electronic Traction
System) ........................................... 66
Important safety information ...........63
Overview .......................................... 63
PRE-SAFE ®
Brake ............................. 69
Driving systems
Active Blind Spot Assist .................207
Active Driving Assistance
package ......................................... 206
Active Lane Keeping Assist ............210
AIRMATIC ...................................... 189
AMG adaptive sport suspension
system ........................................... 190
ATTENTION ASSIST ........................199
Blind Spot Assist ............................ 203
Cruise control ................................ 175
Display message ............................ 249
DISTRONIC PLUS ........................... 177
HOLD function ............................... 187
Lane Keeping Assist ......................205
Lane Tracking package ..................203
Night View Assist Plus ...................200
Parking Guidance ........................... 195
PARKTRONIC ................................. 192
RACE START (AMG vehicles) ..........188
Rear view camera .......................... 198
Driving tips
AMG ceramic brakes .....................173
Automatic transmission .................155
Brakes ........................................... 1718Index

Break-in period .............................. 144
DISTRONIC PLUS ........................... 185
Downhill gradient ........................... 171
Drinking and driving .......................170
Driving abroad ............................... 114
Driving on flooded roads ................173
Driving on wet roads ......................173
Exhaust check ............................... 170
Fuel ................................................ 170
General .......................................... 169
Hydroplaning ................................. 173
Icy road surfaces ........................... 175
Limited braking efficiency on
salted roads ................................... 171
Pedals ............................................ 170
Snow chains .......................... 174, 349
Symmetrical low beam ..................114
Wet road surface ........................... 171
DVD audio (on-board computer) ...... 222
DVD-Video (on-board computer) ...... 222
E
EASY-ENTRY feature Activating/deactivating .................229
Function/notes ............................. 108
EASY-EXIT feature
Crash-responsive ........................... 108
Function/notes ............................. 108
Switching on/off ........................... 229
EASY-PACK cargo compartment
management system ........................ 284
EASY-PACK folding luggage-
compartment floor ............................ 286
EASY-PACK load-securing kit ........... 284
EASY-PACK rear sill protector .......... 287
EBD (electronic brake force
distribution) Display message ............................ 236
Function/notes ................................ 69
ECO start/stop function
Deactivating/activating .................150
General information .......................148
Electrical fuses
see Fuses
Electronic brake force distribution
see EBD (Electronic Brake force
Distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic
Traction System)
Emergency release
Driver's door .................................... 83
Fuel filler flap ................................. 163
Trunk ............................................... 89
Vehicle ............................................. 83
Emergency spare wheel
Storage location ............................ 324
Stowing .......................................... 325
Emergency Tensioning Devices
Function ........................................... 56
Safety guidelines ............................. 39
Emergency unlocking
Tailgate ............................................ 89
Emissions purification
Service and warranty information ....22
Engine
Check Engine warning lamp ........... 267
Display message ............................ 245
ECO start/stop function ................148
Emergency starting ........................342
Engine number ............................... 382
Irregular running ............................ 151
Starting problems ..........................151
Starting the engine with the
SmartKey ....................................... 147
Starting with KEYLESS-GO .............147
Switching off .................................. 168
Engine electronics
Problem (malfunction) ...................151
Engine oil
Adding ........................................... 310
Additives ........................................ 388
Checking the oil level ..................... 309
Checking the oil level using the
dipstick .......................................... 309
Display message ............................ 247
Filling capacity ............................... 384
Notes about oil grades ................... 387
Notes on oil level/consumption ....309
Temperature (on-board computer) . 230
Viscosity ........................................ 388Index9

Key positionsKEYLESS-GO .................................. 145
SmartKey ....................................... 145
Kickdown
Driving tips .................................... 156
Manual drive program ....................159
Knee bag .............................................. 42
L
Lamps see Warning and indicator lamps
Lane-change assistant
see Blind Spot Assist
Lane detection (automatic)
see Lane Keeping Assist
Lane Keeping Assist
Activating/deactivating .................225
Display message ............................ 250
Function/information ....................205
Lane Tracking package ..................... 203
Lap time (RACETIMER) ...................... 231
LATCH-type (ISOFIX) child seat
anchors ................................................ 59
License plate lamp (display
message) ............................................ 243
Lighting see Lights
Lights
Activating/deactivating the
interior lighting delayed switch-off . 228
Automatic headlamp mode ............116
Cornering light function .................118
Display message ............................ 242
Driving abroad ............................... 114
Fog lamps ...................................... 116
Hazard warning lamps ...................118
High beam flasher .......................... 117
High-beam headlamps ...................117
Light switch ................................... 114
Low-beam headlamps ....................115
Parking lamps ................................ 114
Rear fog lamp ................................ 116
Setting the brightness of the
ambient lighting (on-board
computer) ...................................... 227
Switching Adaptive Highbeam
Assist on/off ................................. 227
Switching the daytime running
lamps on/off (on-board
computer) ...................................... 227
Switching the daytime running
lamps on/off (switch) ....................115
Switching the exterior lighting
delayed switch-off on/off (on-
board computer) ............................ 227
Switching the surround lighting
on/off (on-board computer) ..........227
Turn signals ................................... 117
see Changing bulbs
see Interior lighting
Light sensor (display message) ....... 245
LIM indicator lamp Cruise control ................................ 176
DISTRONIC PLUS ........................... 180
Loading guidelines ............................ 274
Locking see Central locking
Locking (doors)
Automatic ........................................ 83
Emergency locking ........................... 84
From inside (central locking
button) ............................................. 82
Locking centrally
see Central locking
Locking verification signal (on-
board computer) ............................... 228
Low-beam headlamps Changing bulbs .............................. 122
Display message ............................ 242
Setting for driving abroad
(symmetrical) ................................. 114
Switching on/off ........................... 115
Luggage holder (EASY-PACK load-
securing kit) ....................................... 285
Lumbar support Adjusting the 4-way lumbar
support .......................................... 103
Luxury head restraints ..................... 101
M
M+S tires ................................... 174, 348
Maintenance see ASSYST PLUS service interval
display
12Index

Malfunction messagesee Display messages
Malfunctions relevant to safety
Reporting ......................................... 25
Massage function (PULSE) ............... 103
Matte finish (cleaning
instructions) ...................................... 316
mbrace Call priority .................................... 300
Display message ............................ 237
Downloading destinations
(COMAND) ..................................... 300
Emergency call .............................. 297
Important safety notes ..................296
Locating a stolen vehicle ...............301
MB info call button ........................299
Remote vehicle locking ..................301
Roadside Assistance button ..........298
Search & Send ............................... 300
Self-test ......................................... 296
System .......................................... 296
Vehicle remote unlocking ..............300
Mechanical key
Function/notes ................................ 77
Locking vehicle ................................ 84
Unlocking the driver's door ..............83
Memory card (audio) ......................... 222
Memory function ............................... 111
Message memory (on-board
computer) .......................................... 234
Messages see Display messages
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror
Mobile phone
Menu (on-board computer) ............222
Modifying the programming
(SmartKey) ........................................... 77
MOExtended run-flat system ........... 334
MP3 Operating ....................................... 222
see separate operating instructions
Multifunction display
Function/notes ............................. 216
Permanent display .........................226Multifunction steering wheel
Operating the on-board computer . 215
Overview .......................................... 31
N
Navigation Menu (on-board computer) ............220
On-board computer .......................220
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 50
Resetting after being triggered ........51
Night View Assist Plus
Activating/deactivating .................201
Cleaning ......................................... 318
Function/notes ............................. 200
Problem (malfunction) ...................203
Notes on breaking-in a new
vehicle ................................................ 144
O
Occupant Classification System
(OCS) Faults ............................................... 49
Operation ......................................... 44
System self-test ............................... 47
Occupant safety
Children in the vehicle .....................56
System overview .............................. 38
Octane number (fuel) ........................ 385
Odometer ........................................... 219
see Trip odometer
Oil
see Engine oil
On-board computer
AMG menu ..................................... 230
Assistance menu ........................... 224
Audio menu ................................... 221
Convenience submenu ..................229
Displaying a service message ........313
Display messages ..........................234
DISTRONIC PLUS ........................... 183
Factory settings submenu .............230
Important safety notes ..................214
Instrument cluster submenu ..........226
Lighting submenu .......................... 227
Index13

Menu overview .............................. 218
Message memory .......................... 234
Navigation menu ............................ 220
Operating video DVD .....................222
Operation ....................................... 215
RACETIMER ................................... 231
Service menu ................................. 226
Settings menu ............................... 226
Standard display ............................ 219
Telephone menu ............................ 222
Trip menu ...................................... 219
Vehicle submenu ........................... 228
Operating system
see On-board computer
Outside temperature display ........... 215
Overhead control panel ...................... 35
Override feature Rear side windows ...........................62
P
Paint code number ............................ 381
Paintwork (cleaning instructions) ... 316
Panic alarm .......................................... 62
Panorama roof with power tilt/
sliding panel Opening/closing .............................. 94
Opening/closing the roller
sunblind ........................................... 95
Problem (malfunction) .....................96
Resetting ......................................... 95
Panorama sliding sunroof
Important safety notes ....................93
Parcel net ........................................... 277
Parking ............................................... 167
Important safety notes ..................167
Parking brake ................................ 169
Position of exterior mirror, front-
passenger side ............................... 110
Rear view camera .......................... 198
see PARKTRONIC
Parking aid
Parking Guidance ........................... 195
see Exterior mirrors
see PARKTRONIC
Parking brake
Display message ............................ 237
Notes/function .............................. 169
Parking Guidance
Display message ............................ 251
Important safety notes ..................195
Parking lamps (changing bulbs) ...... 123
PARKTRONIC Deactivating/activating .................194
Driving system ............................... 192
Function/notes ............................. 192
Problem (malfunction) ...................195
Range of the sensors .....................193
Warning display ............................. 193
PASSENGER AIRBAG OFF indicator
lamp ...................................................... 44
Pedals ................................................. 170
Permanent four-wheel drive see 4MATIC (permanent four-
wheel drive)
Plastic hooks ..................................... 281
Plastic trim (cleaning instructions) . 319
Power washers .................................. 315
Power windows see Side windows
PRE-SAFE ®
(Preventive occupant
safety system) Display message ............................ 237
Operation ......................................... 50
PRE-SAFE ®
Brake (vehicles with
DISTRONIC PLUS) Display message ............................ 238
Function/notes ................................ 69
Switching on/off ........................... 225
Warning lamp ................................. 270
Preventive occupant safety
system
see PRE-SAFE ®
(Preventive
occupant safety system)
Product information ............................ 22
Program selector button .................. 156
Pulling away Automatic transmission .................147
Q
Qualified specialist workshop ........... 25
14Index

Seat beltsAdjusting the driver's and front-
passenger seat belt .........................54
Adjusting the height ......................... 54
Belt force limiters ............................ 56
center rear-compartment seat .........55
Cleaning ......................................... 320
Correct usage .................................. 52
Emergency Tensioning Devices ........ 56
Fastening ......................................... 53
Important safety guidelines .............51
Releasing ......................................... 55
Safety guidelines ............................. 39
Special seat belt retractor ...............59
Switching belt adjustment on/off
(on-board computer) ......................229
Warning lamp ................................. 261
Warning lamp (function) ................... 55
Seats
Active multicontour seat ................102
Adjusting (electrically) ...................100
Adjusting the 4-way lumbar
support .......................................... 103
Adjusting the head restraint ..........100
Cleaning the cover .........................320
Correct driver's seat position ........... 98
Folding the backrest (rear
compartment) forwards/back .......280
Important safety notes ....................99
Seat heating problem ....................106
Seat ventilation problem ................106
Storing settings (memory
function) ........................................ 111
Switching seat heating on/off .......105
Switching seat ventilation on/off ..106
Sensors (cleaning instructions) ....... 317
Service see ASSYST PLUS service interval
display
Service interval display
Displaying service messages .........313
Hiding service messages ...............313
Notes ............................................. 313
Service messages ..........................312
Service menu (on-board computer) . 226
Service products Brake fluid ..................................... 388
Capacities ...................................... 384Coolant (engine) ............................ 389
DEF special additives .....................387
Engine oil ....................................... 387
Fuel ................................................ 385
Important safety notes ..................382
Refrigerant (air-conditioning
system) .......................................... 388
Washer fluid ................................... 389
Settings
Factory (on-board computer) .........230
On-board computer .......................226
Setting the air distribution ............... 137
Setting the airflow ............................ 137
SETUP (on-board computer) ............. 230
Side impact air bag ............................. 42
Side marker lamp (display
message) ............................................ 244
Side windows Convenience closing feature ............91
Convenience opening feature ..........91
Important safety information ...........90
Opening/closing .............................. 90
Problem (malfunction) .....................92
Resetting ......................................... 92
Skibag ................................................ 277
Sliding sunroof Important safety notes ....................93
Opening/closing .............................. 94
Problem (malfunction) .....................96
Resetting ......................................... 94
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................78
Changing the programming .............77
Checking the battery .......................78
Convenience closing feature ............91
Convenience opening feature ..........91
Display message ............................ 259
Door central locking/unlocking .......74
Important safety notes ....................74
Loss ................................................. 80
Mechanical key ................................ 77
Positions (ignition lock) .................145
Problem (malfunction) .....................80
Starting the engine ........................147
Snow chains .............................. 174, 34916Index

Load index ..................................... 366
Load index (definition) ...................369
Maximum loaded vehicle weight
(definition) ..................................... 368
Maximum load on a tire
(definition) ..................................... 369
Maximum permissible tire
pressure (definition) ....................... 369
Maximum tire load .........................361
Maximum tire load (definition) .......369
Optional equipment weight
(definition) ..................................... 369
PSI (pounds per square inch)
(definition) ..................................... 369
Replacing ....................................... 370
Service life ..................................... 347
Sidewall (definition) .......................369
Speed rating (definition) ................368
Storing ........................................... 371
Structure and characteristics
(definition) ..................................... 367
Temperature .................................. 363
TIN (Tire Identification Number)
(definition) ..................................... 370
Tire bead (definition) ......................369
Tire pressure (definition) ................369
Tire pressures (recommended) ......368
Tire size (data) ............................... 371
Tire size designation, load-bearing
capacity, speed rating .................... 364
Tire tread ....................................... 347
Tire tread (definition) .....................369
Total load limit (definition) .............370
Traction ......................................... 362
Traction (definition) .......................370
Tread wear ..................................... 362
Uniform Tire Quality Grading
Standards ...................................... 362
Uniform Tire Quality Grading
Standards (definition) ....................368
Unladen weight (definition) ............369
Wear indicator (definition) .............370
Wheel rim (definition) ....................368
see Flat tire
Top Tether ............................................ 60
Towing Important safety guidelines ...........340
Installing the towing eye ................340Removing the towing eye ...............341
With the rear axle raised ................341
Towing away
With both axles on the ground .......341
Tow-starting
Emergency engine starting ............342
Important safety notes ..................340
Transmission
see Automatic transmission
Transporting the vehicle .................. 342
Trim pieces (cleaning instructions) . 319
Trip computer (on-board
computer) .......................................... 219
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 219
Resetting (on-board computer) ......220
Trunk
Emergency release ..........................89
Important safety guidelines .............84
Locking separately ...........................88
Opening/closing (automatically
from inside) ...................................... 87
Opening/closing (automatically
from outside) ................................... 86
Trunk lid
Display message ............................ 258
Opening/closing .............................. 84
Turn signals
Changing bulbs (front) ...................124
Display message ............................ 242
Switching on/off ........................... 117
Type identification plate
see Vehicle identification plate
U
Unlocking Emergency unlocking .......................83
From inside the vehicle (central
unlocking button) ............................. 82
Index19

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories which have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles, even if they have been
independently or officially approved. The use
of non-approved parts could affect your
vehicle's operating safety. Mercedes-Benz
therefore recommends that you use genuine
Mercedes-Benz parts, conversion parts and
accessories that have been approved for the
type of vehicle. Genuine Mercedes-Benz
parts, approved conversion parts and
accessories are available from any authorized
Mercedes-Benz Center. Here, you will receive
advice about permissible technical
modifications, and the parts will be
professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
22Introduction