ESP MERCEDES-BENZ E-Class SEDAN 2015 W212 Owner's Manual
[x] Cancel search | Manufacturer: MERCEDES-BENZ, Model Year: 2015, Model line: E-Class SEDAN, Model: MERCEDES-BENZ E-Class SEDAN 2015 W212Pages: 426, PDF Size: 8.27 MB
Page 318 of 426
Problems with the 115 V power socket
Problem
Possible causes/consequences and
0050
0050Solutions The warning lamp on
the 115 V power socket
is not lit. The on-board voltage is too low because the battery is too weak.
X Start the engine.
or
X Charge the battery (Y page 352).
If the indicator lamp still does not light up:
X Visit a qualified specialist workshop. The temperature of the DC/AC converter is temporarily too high.
X Remove the electronic device connector from the 115 V socket.
X Let the DC/AC converter cool down.
If the indicator lamp still does not light up after cooling down the
converter: X Visit a qualified specialist workshop. You have connected an electronic device that has a constant
nominal power of less than 150 watts, but a very high switch-on
current. This device will not work. If you connect such a device, the
115 V power socket will not supply it with power.
X Connect a suitable electronic device. mbrace
General notes You must have a license agreement to acti-
vate the mbrace service. Make sure that your system is activated and operational. To log in,
press the 00D9MB Info call button. If any of
the steps mentioned are not carried out, the
system may not be activated.
If you have questions about the activation,
contact one of the following telephone hot-
lines:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367 Shortly after successfully registering with the
service, a user ID and password will be sent to you by post.
USA only: you can use this password to log
onto the mbrace area under "Owners Online"
at http://www.mbusa.com.
The system is available if:
R it has been activated and is operational
R the corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
R a service subscription is available
R the starter battery is sufficiently charged
i Determining the location of the vehicle on
a map is only possible if:
R GPS reception is available.
R the vehicle position can be forwarded to
the Customer Assistance Center. 316
FeaturesStowage and features
Page 320 of 426
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been ini-
tiated, the indicator lamp in the SOS button
flashes. The multifunction display shows the
Connecting Call
Connecting Call message.
The audio output is muted.
Once the connection has been made, the
Call Connected Call Connected message appears in the
multifunction display.
All important information on the emergency is transmitted, for example:
R current location of the vehicle (as deter-
mined by the GPS system)
R vehicle identification number
R information on the severity of the accident
Shortly after the emergency call has been ini- tiated, a voice connection is automatically
established between the Customer Assis-
tance Center and the vehicle occupants.
R If the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Cen-
ter attempts to get more information on the emergency.
R If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
If no voice connection can be established to
the Mercedes-Benz Customer Assistance
Center, the system has been unable to initiate an emergency call.
This can occur, for example, if the relevant
mobile phone network is not available. The
indicator lamp in the SOS button flashes con- tinuously.
The Call Failed
Call Failed message appears in the
multifunction display and must be confirmed. In this case, summon assistance by other
means.
Making an emergency call
X
To initiate an emergency call manually:
press cover 0043briefly to open.
X Press SOS button 0044briefly.
The indicator lamp in SOS button 0044
flashes until the emergency call is conclu-
ded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance Cen-
ter.
X After the emergency call, close cover 0043.
i If the mobile phone network is unavaila-
ble, mbrace will not be able to make the
emergency call. If you leave the vehicle
immediately after pressing the SOS button,
you will not know whether mbrace placed
the emergency call. In this case, always
summon assistance by other means.
Roadside Assistance button 318
FeaturesStowage and features
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X
Press Roadside Assistance button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in Roadside Assistance
button 0043flashes while the call is active.
The multifunction display shows the Con‐
Con‐
necting Call
necting Call message. The audio output
is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected nected message appears in the multifunction
display.
If a mobile phone network and GPS reception are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction diagno-
sis, the Mercedes-Benz Customer Assistance Center can ascertain the nature of the prob-
lem (Y page 323).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or makes arrangements for
your vehicle to be transported to the nearest
authorized Mercedes-Benz Center.
You may be charged for services such as
repair work and/or towing.
Further details are available in your mbrace
manual. i
The system has not been able to initiate a
Roadside Assistance call, if:
R the indicator lamp for Roadside Assis-
tance call button 0043is flashing continu-
ously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The Call Failed
Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
MB Info call button X
Press MB Info call button 0043.
This initiates a call to the Mercedes-Benz
Customer Assistance Center.
The indicator lamp in MB Info call button 0043
flashes while the connection is being made.
The multifunction display shows the Con‐ Con‐
necting
necting Call
Callmessage. The audio system
is muted.
If a connection can be made, the Call Con‐
Call Con‐
nected
nected message appears in the multifunction
display. Features
319Stowage and features Z
Page 322 of 426
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display indicates that a call
is active. During the call, you can change to the navigation menu by pressing the NAVI
button on COMAND, for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your vehicle, about the nearest authorized
Mercedes-Benz Center and about other prod-
ucts and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call but-
ton 0043is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone network is not available, for example.
The Call Failed Call Failed message appears in the
multifunction display.
X To end a call: press the0076button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an emer- gency call will take priority and override all
other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R the 0076 button on the multifunction steer-
ing wheel
R or the corresponding COMAND button for
ending a telephone call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/impor-
tant destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points.
You are prompted to confirm route guidance
to the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
i If you select
No No, the address can be saved
in the address book.
i The destination download function is
available if the relevant mobile phone net-
work is available and data transfer is pos-
sible. 320
FeaturesStowage and features
Page 323 of 426
i
The destination download function can
only be used if the vehicle is equipped with a navigation system.
Route Assistance
This service is part of the mbrace PLUS Pack-
age and cannot be purchased separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the cur-
rent route section.
Search & Send General notes
i To use "Search & Send", your vehicle
must be equipped with mbrace and a navi- gation system. Additionally, an mbrace ser-
vice subscription must be completed.
"Search & Send" is a destination entry ser-
vice. A destination address which is found on
Google Maps ®
can be transferred via mbrace
directly to your vehicle's navigation system.
Specifying and sending the destination
address
X Go to the website http://
www.maps.google.com and enter a desti-
nation address into the entry field.
X To send the destination address to the
e-mail address of your mbrace account:
click on the corresponding button on the
website.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle. X
When the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
A display message appears, asking
whether navigation should be started.
X Select Yes
Yes by turning 00790052007Aor sliding 009500520096
the COMAND controller and press 0098to
confirm.
The system calculates the route and sub-
sequently starts the route guidance with
the address entered.
i If you select
No No, the address can be saved
in the address book.
i If you have sent more than one destina-
tion address, each individual destination
must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent.
If you own multiple Mercedes-Benz vehi-
cles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center. Features
321Stowage and features Z
Page 324 of 426
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote unlock- ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened remotely.
X Contact the following service hotlines:
R USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
X Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Doors
Locked Remotely Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen:
X Notify the police.
The police will issue a numbered incident
report.
X This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen- ter contacts you and the local law enforce- ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified. 322
FeaturesStowage and features
Page 327 of 426
Alternatively, you can call the following tele-
phone assistance services:
R USA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
R HomeLink ®
hotline 1-800-355-3515 (free
of charge)
More information on HomeLink ®
and/or
compatible products is also available online
at http://www.homelink.com.
Notes on the declaration of conformity
(Y page 27).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Important safety notes G
WARNING
When you operate or program the garage door with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Programming Programming buttons
Pay attention to the "Important safety notes"
(Y page 325). Garage door remote control
0083is not inclu-
ded with the integrated garage door opener.
X Turn the SmartKey to position 2in the igni-
tion lock (Y page 157).
X Select one of buttons 0044to0085 to use to
control the garage door drive.
X To start programming mode: press and
hold one of buttons 0044to0085 on the inte-
grated garage door opener.
The garage door opener is now in program-
ming mode. After a short time, indicator
lamp 0043lights up yellow.
Indicator lamp 0043lights up yellow as soon
as button 0044,0087or0085 is programmed for
the first time. If the selected button has
already been programmed, indicator
lamp 0043will only light up yellow after ten
seconds have elapsed.
X Release button 0044,0087or0085. Indicator
lamp 0043flashes yellow.
X To program the remote control: point
garage door remote control 0083towards
buttons 0044to0085 on the rear-view mirror at
a distance of 2 to 8 inches (5 to 20 cm).
X Press and hold button 0084on remote control
0083 until indicator lamp 0043lights up green.
When indicator lamp 0043lights up green:
programming is finished.
When indicator lamp 0043flashes green: pro-
gramming was successful. The next step is to synchronize the rolling code.
X Release button 0084on remote control 0083for
the garage door drive system.
If indicator lamp 0043lights up red: repeat the
programing procedure for the correspond- Features
325Stowage an d features Z
Page 328 of 426
ing button on the rear-view mirror. When
doing so, vary the distance between remote control 0083and the rear-view mirror.
The required distance between remote
control 0083and the integrated garage door
opener depends on the garage door drive
system. Several attempts might be neces-
sary. You should test every position for at
least 25 seconds before trying another
position.
Synchronizing the rolling code
Pay attention to the "Important safety notes"
(Y page 325).
If the garage door system uses a rolling code,
you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you
will need to use the programming button on
the door drive control panel. The program-
ming button may be positioned at different
locations depending on the manufacturer. It
is usually located on the door drive unit on the garage ceiling.
Familiarize yourself with the garage door
drive operating instructions, e.g. under "Pro-
gramming of additional remote controls",
before carrying out the following steps.
Your vehicle must be within reach of the
garage door or gate opener drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
X Turn the SmartKey to position 2in the igni-
tion lock (Y page 157).
X Get out of the vehicle.
X Press the programming button on the door
drive unit.
Usually, you now have 30 seconds to ini-
tiate the next step.
X Get into the vehicle.
X Press previously programmed button 0044,
0087 or0085 on the integrated garage door
opener until the door closes.
The rolling code synchronization is then
complete. Notes on programming the remote con-
trol
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds. Therefore, these signals may not last long
enough for the integrated garage door
opener. The signal is not recognized during
programming. Comparable with Canadian
law, some U.S. garage door openers also fea-
ture a "break".
Proceed as follows:
R if you live in Canada
R if you have difficulties programming the
garage door opener (regardless of where
you live) when using the programming
steps.
X Press and hold one of buttons 0044to0085 on
the integrated garage door opener.
After a short time, indicator lamp 0043lights
up yellow.
X Release the button.
Indicator lamp 0043flashes yellow.
X Press button 0084of garage door remote
control 0083for two seconds, then release it
for two seconds.
X Press button 0084again for two seconds.
X Repeat this sequence on button 0084of
remote control 0083until indicator lamp 0043
lights up green.
When indicator lamp 0043lights up green:
programming is finished.
When indicator lamp 0043flashes green: pro-
gramming was successful. The next step is to synchronize the rolling code.
X Release button 0084of remote control 0083of
the garage door drive.
If indicator lamp 0043lights up red: repeat the
programming process for the correspond-
ing button on the rear-view mirror. When
doing so, vary the distance between remote
control 0083and the rear-view mirror.
The required distance between remote
control 0083and the integrated garage door
opener depends on the garage door drive 326
FeaturesStowage and features
Page 337 of 426
Maintaining the time-dependent service
schedule:
X Note down the service due date displayed
in the multifunction display before discon-
necting the battery.
or X After reconnecting the battery, subtract
the battery disconnection periods from the service date shown on the display.
Hiding a service message X
Press the 0076or0038 button on the steer-
ing wheel.
Displaying service messages X
Switch on the ignition.
X Press the 0059or0065 button on the steer-
ing wheel to select the Serv.
Serv. menu.
X Press the 0063or0064 button to select the
ASSYST PLUS ASSYST PLUS submenu and confirm by
pressing the 0076button.
The service due date appears in the multi-
function display.
Information about Service Resetting the ASSYST PLUS service inter-
val display
! If the ASSYST PLUS service interval dis-
play has been inadvertently reset, this set-
ting can be corrected at a qualified special-
ist workshop.
Have service work carried out as described in the Maintenance Booklet. This may oth-
erwise lead to increased wear and damage
to the major assemblies or the vehicle.
A qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center, will reset
the ASSYST PLUS service interval display
after the service work has been carried out.
You can also obtain further information on
maintenance work, for example. Special service requirements
The specified maintenance interval takes only
the normal operation of the vehicle into
account. Under arduous operating conditions
or increased load on the vehicle, mainte-
nance work must be carried out more fre-
quently, for example:
R regular city driving with frequent intermedi-
ate stops
R if the vehicle is primarily used to travel
short distances
R use in mountainous terrain or on poor road
surfaces
R if the engine is often left idling for long peri-
ods
Under these or similar conditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist work- shop, e.g. an authorized Mercedes-Benz Cen-
ter.
Driving abroad
An extensive Mercedes-Benz Service network is also available in other countries. You can
obtain further information from any author-
ized Mercedes-Benz Center. Care
General notes
H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible man-
ner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents Care
335Maintenance and care Z
Page 342 of 426
Mercedes-Benz car shampoo or cleaning
cloths.
Cleaning the sensors !
If you clean the sensors with a power
washer, make sure that you keep a dis-
tance of at least 11.8 in (30 cm) between
the vehicle and the power washer nozzle.
Information about the correct distance is
available from the equipment manufac-
turer. X
Clean sensors 0043of the driving systems
with water, car shampoo and a soft cloth.
Cleaning the rear view camera !
Do not clean the camera lens and the area
around the rear view camera with a power
washer. X
Use clear water and a soft cloth to clean
camera lens 0043.
Cleaning the 360° camera !
Do not clean the camera lens and the area
around the 360° camera with a power
washer.360 X
Use clear water and a soft cloth to clean
camera lens 0043.
Cleaning the exhaust pipes G
WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
! Do not clean the exhaust pipe with acid-
based cleaning agents such as sanitary
cleansers or wheel cleaners.
Impurities combined with the effects of road
grit and corrosive environmental factors may cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in win- ter and after washing.
X Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz. 340
CareMaintenance and care