maintenance MERCEDES-BENZ E-Class SEDAN 2015 W212 Owner's Manual
[x] Cancel search | Manufacturer: MERCEDES-BENZ, Model Year: 2015, Model line: E-Class SEDAN, Model: MERCEDES-BENZ E-Class SEDAN 2015 W212Pages: 426, PDF Size: 8.27 MB
Page 3 of 426
Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instruc-
tions and warning notices in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on:
R model
R order
R country specification
R availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and illustrations.
The following are integral components of the vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
You can also use the E ‑Class Guide smart-
phone app: Apple
®
iOS Android™
Please note that the Mercedes-Benz Guides
App may not yet be available in your country.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2125847901 É2125847901lËÍ
Page 5 of 426
Index
....................................................... 4Introduction
......................................... 23 At a glance
........................................... 31 Safety
................................................... 41 Opening and closing
...........................83 Seats, steering wheel and mirrors
..109 Lights and windshield wipers
..........127 Climate control
................................. 141 Driving and parking
..........................155 On-board computer and displays
....231 Stowage and features
......................291 Maintenance and care
......................329 Roadside Assistance
........................343 Wheels and tires
............................... 361 Technical data
................................... 409 Contents
3
Page 8 of 426
Display message ............................ 270
Notes/functio n.............................. 220
see Active Blind Spot Assist
BlueTEC (DEF) .................................... 415
BlueTEC ®
Adding DEF .................................... 177
Box (trunk) ......................................... 303
Brake Assist see BAS (Brake Assist System)
Brake fluid
Display message ............................ 254
Notes ............................................. 416
Brake lamps
Display message ............................ 262
Brakes
ABS .................................................. 69
Adaptive Brake Assist ...................... 73
BAS .................................................. 70
BAS PLUS with Cross-Traffic
Assist ............................................... 70
Brake fluid (notes) ......................... 416
Display message ............................ 252
High-performance brake system .... 185
HOLD function ............................... 200
Important safety notes .................. 183
Maintenance .................................. 184
Parking brake ................................ 180
Riding tips ...................................... 183
Warning lamp ................................. 281
Breakdown
see Flat tire
Brightness control (instrument
cluster lighting) ................................... 33
Bulbs see Replacing bulbs C
California Important notice for retail cus-
tomers and lessees .......................... 25
Calling up a malfunction
see Display messages
Car
see Vehicle Care
360° camera ................................. 340
Carpets .......................................... 342
Car wash ........................................ 336
Display ........................................... 341
Exhaust pipe .................................. 340
Exterior lights ................................ 339
Gear or selector lever .................... 341
Interior ........................................... 341
Matte finish ................................... 338
Note s............................................. 335
Paint .............................................. 338
Plastic trim .................................... 341
Power washer ................................ 337
Rear view camera .......................... 340
Roof lining ...................................... 342
Seat belt ........................................ 342
Seat cove r..................................... 341
Sensors ......................................... 340
Steering wheel ............................... 341
Trim pieces .................................... 341
Washing by hand ........................... 337
Wheels ........................................... 338
Windows ........................................ 339
Wiper blades .................................. 339
Wooden trim .................................. 341
Cargo compartment cover
Important safety notes .................. 300
Cargo compartment enlargement ... 298
Cargo compartment floor ................. 306
Cargo net Attaching ....................................... 302
Important safety information ......... 302
Cargo tie down rings ......................... 300
Car key see SmartKey
CD player/CD changer (on-board
computer) .......................................... 238
Center console Lower section .................................. 37
Lower section (AMG vehicles) .......... 38
Upper section .................................. 36
Central locking
Automatic locking (on-board com-puter) ............................................. 246
Locking/unlocking (SmartKey )........ 84 6
Index
Page 23 of 426
Top Tether
............................................ 65
Towing away Important safety guidelines ........... 355
Installing the towing eye ................ 356
Removing the towing eye ............... 356
With both axles on the ground ....... 357
With the rear axle raised ................ 357
Towing eye ......................................... 344
Tow-starting Emergency engine starting ............ 358
Important safety notes .................. 355
Transfer case ..................................... 173
Transmission see Automatic transmission
Transmission position display ......... 166
Transmission position display
(DIRECT SELECT lever) ...................... 166
Transporting the vehicle .................. 357
Trim pieces (cleaning instruc-
tions) .................................................. 341
Trip computer (on-board com-
puter) .................................................. 235
Trip odometer Calling up ....................................... 235
Resetting (on-board computer) ...... 236
Trunk
Emergency release .......................... 98
Important safety notes .................... 91
Locking separately ........................... 97
Opening/closing (automatically
from inside) ...................................... 96
Opening/closing (automatically
from outside) ................................... 93
Opening/closing (from outside,
HANDS-FREE ACCESS) .................... 94
Opening/closing (manually from
outside) ............................................ 93
Trunk lid
Display message ............................ 277
Opening dimensions ...................... 419
Trunk load (maximum) ...................... 419
Turn signals Changing bulbs (front) ................... 136
Display message ............................ 261
Switching on/off ........................... 130
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking ....................... 91
From inside the vehicle (central
unlocking button) ............................. 90 V
Vanity mirror (in the sun visor) ........ 311
Vehicle Correct use ...................................... 28
Data acquisition ............................... 29
Display message ............................ 276
Equipment ....................................... 24
Individual settings .......................... 243
Limited Warranty ............................. 28
Loading .......................................... 372
Locking (in an emergency) ............... 91
Locking (SmartKey) .......................... 84
Lowering ........................................ 389
Maintenance .................................... 25
Parking for a long period ................ 181
Pulling away ................................... 160
Raising ........................................... 386
Reporting problems ........................ .28
Securing from rolling away ............ 385
Towing away .................................. 355
Transporting .................................. 357
Unlocking (in an emergency) ........... 91
Unlocking (SmartKey )...................... 84
Vehicle data ................................... 419
Vehicle data ....................................... 419
Vehicle dimensions ........................... 419
Vehicle emergency locking ................ 91
Vehicle identification number see VIN
Vehicle identification plate .............. 410
Vehicle level AIRMATIC ...................................... 202
Vehicle level (display message) ....... 268
Vehicle maintenance see ASSYST PLUS
Vehicle tool kit .................................. 344
Video Operating the DVD ......................... 239
VIN ...................................................... 410 Index
21
Page 26 of 426
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-rel-
evant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe- cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num- ber (VIN) when ordering genuine Mercedes-
Benz parts (Y page 410). Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys- tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center. The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Warranty
The implied warranty for your vehicle applies in accordance with the warranty terms and
conditions in the Service and Warranty Infor-
mation booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode
Island and Vermont Emission Control Sys-
tem Warranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are cov-
ered by the Mercedes-Benz Parts and Acces- sories warranties. These are available at any
authorized Mercedes-Benz Center.
i Should you lose your Service and War-
ranty Information booklet, have an author-
ized Mercedes-Benz Center arrange for a
replacement. The new Service and War-
ranty Information booklet will be posted to you. 24
Introduction
Page 27 of 426
Information for customers in Califor-
nia
Under California law you may be entitled to a replacement of your vehicle or a refund of thepurchase price or lease price, if after a rea-
sonable number of repair attempts
Mercedes-Benz USA, LLC and/or its author-
ized repair or service facilities fail to fix one or
more substantial defects or malfunctions in
the vehicle that are covered by its express
warranty. During the period of 18 months
from original delivery of the vehicle or the
accumulation of 18,000 miles (approximately 29,000 km) on the odometer of the vehicle,
whichever occurs first, a reasonable number
of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs:
(1) the same substantial defect or malfunc- tion results in a condition that is likely to
cause death or serious bodily injury if the
vehicle is driven, that defect or malfunc-
tion has been subject to repair two or
more times, and you have directly noti-
fied Mercedes-Benz USA, LLC in writing
of the need for its repair,
(2) the same substantial defect or malfunc- tion of a less serious nature than cate-
gory (1) has been subject to repair four or
more times and you have directly notified us in writing of the need for its repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an authorized Mercedes-Benz Center. The ser-
vice advisor will record every service for you
in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section in the Service and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio. Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-
tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in Introduction
25 Z
Page 28 of 426
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCede s(1-800-367-6372 )or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel may cause damage to the catalytic con-
verter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with hot parts of the exhaust system. There is a risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop. G
WARNING
Modifications to electronic components, their software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
If you make any changes to the vehicle elec-
tronics, the general operating permit is ren-
dered invalid.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R you drive too fast over an obstacle, e.g. a
curb or a hole in the road
R a heavy object strikes the undercarriage
or parts of the chassis 26
Introduction
Page 30 of 426
Observe the notes in the Maintenance Book-
let.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and modifica-
tions
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv- ing your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con- tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc. 98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notify-
ing Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty. 28
Introduction
Page 144 of 426
Useful information
i This Operator's Manual describes all
models and all standard and optional equip- ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops (Y page 27). Overview of climate control systems
Important safety notes
Observe the settings recommended on the
following pages. The windows could other-
wise fog up.
To prevent the windows from fogging up:
R switch off climate control only briefly
R switch on air-recirculation mode only
briefly
R switch on the cooling with air dehumidifi-
cation function
R switch on the defrost windshield function
briefly, if required
Climate control regulates the temperature
and the humidity in the vehicle interior and
filters undesirable substances out of the air.
Climate control can only be operated when
the engine is running. Optimum operation is
only achieved with the side windows and roof
closed.
The residual heat function can only be acti-
vated or deactivated with the ignition
switched off (Y page 152).
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the con-
venience opening feature (Y page 100).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly. i
The integrated filter filters out most par-
ticles of dust and soot and completely fil-
ters out pollen. It also reduces gaseous pol-
lutants and odors. A clogged filter reduces the amount of air supplied to the vehicle
interior. For this reason, you should alwaysobserve the interval for replacing the filter,which is specified in the Maintenance
Booklet. As it depends on environmental
conditions, e.g. heavy air pollution, the
interval may be shorter than stated in the
Maintenance Booklet.
i It is possible that the residual heat func-
tion may be activated automatically an hour
after the SmartKey is removed. The vehicle is then ventilated for 30 minutes to dry the automatic climate control. 142
Overview of climate control systemsClimate control
Page 179 of 426
Problems with fuel and the fuel tank
This section provides descriptions of and solutions to safety-relevant problems. Descriptions
of and solutions to further problems can be found in the Digital Operator's Manual. Problem
Possible causes/consequences and
0050
0050Solutions Fuel is leaking from the
vehicle. The fuel line or the fuel tank is faulty.
G WARNING
Risk of explosion or fire. X Turn the SmartKey to position 0in the ignition lock and remove
it immediately (Y page 157).
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. DEF (BlueTEC vehicles only)
Important notes on use To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up, the
Check
Check Additive Additive See
SeeOperator's
Operator's Manual
Manual
message is shown in the multifunction dis-
play.
When the DEF supply drops to a minimum, the
Remaining Starts: 16
Remaining Starts: 16 message is shown
in the multifunction display.
If the Remaining Starts: 16 Remaining Starts: 16 message
appears in the multifunction display, you can start the engine another 16 times. If DEF is
not refilled, you will subsequently be unable
to start the engine.
X Add at least 1 gal (3.8 l)of DEF.
X Switch on the ignition for at least 60 sec-
onds.
X Start the engine.
i Have the DEF tank refilled at a qualified
specialist workshop. Use the special DEF refill bottle when adding
DEF between maintenance intervals. Contact
an authorized Mercedes-Benz Center with
any questions or, if necessary, contact Road-
side Assistance (Y page 25).
If the outside temperature is below 12 ‡
(00F811 †) it may be difficult to top up. If DEF is frozen and there is an active warning indica-
tor, it may not be possible to add DEF. Park
the vehicle in a warmer place, e.g. in a garage,
until DEF has become fluid again. It will then
be possible to add DEF again. Alternatively,
have the DEF tank refilled at a qualified spe-
cialist workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Important safety notes on the refilling
procedure DEF is a water-soluble fluid for the exhaust
gas aftertreatment of diesel engines. It is:
R not poisonous
R colorless and odorless
R not flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are particularly irritating to the skin, to mucous Refueling
177Driving and parking Z