Service main MERCEDES-BENZ E-Class SEDAN 2017 W213 Owner's Manual

Protection of thee nvironment
* ENVIRONMENTAL
NOTEEnvironmental
damage duetooperating conditions and
personal driving style
The pollutant emission of your vehicle is
directl yrelated tothew ay yo uoperat eyour
ve hicle.
Yo uc an help toprotect thee nvironmentb y
operating your vehicle in an environmentally-
re sponsible manner .Please obser vethef ol‐
lowing recommendations on ope rating condi‐
tions and pe rsonal driving style.
Operating conditions:
#Mak esuret hat thet irep ressur eisc or‐
re ct.
#Do no tcarry anyu nnecessar yweight
(e.g. roof luggag eracks once youn o
longe rneed them).
#Ad her etot he service inter vals.
Ar egularly serviced vehicle will contri b‐
ut etoe nvironmenta lprotection.
#Alw aysh ave service workcar ried out at
aq ualified specialis tworks hop.
Pe rsonal driving style:
#Do no tdepress thea ccelera torp edal
when startin gthe engine.
#Do no twarmupt he engine while the
ve hicle is stationar y.
#Drivecarefully and maintai nasuita ble
di st anc efromt hevehicle in front.
#Av oid frequent, sudden acceleration
and braking.
#Chang egear in good time and use each
ge ar only uptoÔ of its maximum
engine speed.
#Switc hoffthee ngine in stationar ytraf‐
fi c.
#Ke ep an eyeont hevehicle's fuel con‐
sum ption.
Environmenta lissues and recommendations:
It is recommended that your e-use or recycle
materials firs ti ns tead of jus tdisposingoft hem.The
releva nt environmental regulations and
guidelines ser vetoprotect thee nvironmenta nd
mus tbes trictlyo bserved.
Mercedes-Benz GenuineParts
* ENVIRONMEN
TALN OTEEnvironmental
damage causedbythen on-use of recon‐
ditione dcomponents.
Daimle rAGoffer sr ecycled reconditioned
components and part switht he same quality
as ne wparts .The same entitlementf romt he
limited warrant yisv alid as forn ew parts.
#Use recycle dreconditioned compo‐
nents and parts from Daimler AG.
Gene raln otes 19

*NO
TEImpairment of theo perating ef fi‐
ciency of ther estraint sy stems from
ins talling accessories or from repair sor
we lding
Airbags, Emer gency Tensioning Devices, as
we ll as control unit sand sensor sfor the
re stra int sy stems, ma ybeinstalled in thef ol‐
lowing areas of your vehicle:
RDoors
RDoor pillars
RDoors ills
RSeats
RCockpit
RInstrument clus ter
RCente rconsole
#Do no tins tall accessories suc hasaudio
sy stems in these areas.
#Do no tcarry out repair sorw elding.
#Have accessori esretrofitted at aquali‐
fi ed specialis tworks hop.
Yo uc ould je opardizet he operating saf etyofy our
ve hicle if youu se parts ,tires and wheelsasw ell
as accessories releva nt tosaf etyw hichh ave not
been appr ovedbyM ercedes-Benz. This could
lead tomalfunctions in saf ety-re leva nt sy stems,
e.g. theb rake system. Onl yuse Mercedes-Benz
GenuineParts or parts of equal quality. Onlyuse
tires, wheels and accessories that ha vebeen
specificall yappr ove dfor your vehicle model.
Mercedes-BenzG enuineParts aresubject to
st rict qualityc ontrol. Eac hparth as been spe‐
ciall ydeve loped, manufactured or selecte dfor
Mercedes-Benzv ehicles andfine-tuned fort hem.
Therefore, onl yMercedes-Benz GenuineParts
should be used.
Mor ethan 300,000 dif fere nt Mercedes-Benz
GenuineParts ar eavailable forM ercedes-Benz
models.
All Mercedes-Benz service center smaintain a
supply of Mercedes-Benz GenuineParts forn ec‐
essary service and repair work.Ina ddition, stra ‐
te gicall ylocated parts-deliver ycenter sprovide
fo rq uic ka nd reliable parts service. Alw
ayss pecify thev ehicle identification number
(VIN) when ordering Mercedes-BenzG enuine‐
Pa rts(
→pag e342).
Operator's Manual
This Operator's Manual describes all models and
all standar dand optional equipment available for
yo ur vehicle at thet ime of this Opera tor's Man‐
ua lgoing topress. Countr y-specific dif fere nces
ar ep ossible. No tethat your vehicle ma ynotbe
equipped wit hallfe atures descri bed. This is also
th ec ase fors ystems and function srele vant to
saf ety. Therefore, thee quipment on your vehicle
ma ydiffe rf romt hat in thed escription sand illus‐
trations.
The original pur chase contract documentation
fo ry our vehicle contains alistofa ll ofthes ys‐
te ms in your vehicle.
Should youh ave anyq uestion sconcerning
equipment and operation, please consult an
authorized Mercedes-Benz service center.
The Operator's Manual and maintenanc ebooklet
ar ei mp ortant documents and shoul dbekeptin
th ev ehicle.
20
General no tes

Service andvehicl eoperation
Vehicl eoperation outside theU SAor Canada
When youa reabroad withyour vehicle, obser ve
th ef ollowing points:
RService points or replacemen tparts ma ynot
be available immediatel y.
RUnleaded fuel ma ynotbe available forv ehi‐
cles wit hacatalytic con verter .L eaded fuel
ma ycause damag etothe catalytic con verter.
RThe fuel ma yhave anextreme lylowo ctane
number .Unsuita ble fuel can cause engine
damage.
Some Mercedes-Benz models ar eavailable in
Europe thro ugh our European De liveryP rogram.
Fo rm orei nformation, please consult an au thor‐
ized Mercedes‑Benz service center ,orwrite to
one of thef ollowing address:
In theU SA:
Mercedes-Benz US A,LLC
EuropeanD eliveryDepartment
One Mercedes Drive
Montvale ,NJ07645-0350 In Canada:
Mercedes-Benz Canada
,Inc.
EuropeanD eliveryDepartment
98 Vande rhoof Avenue
To ronto, Ontario M4G 4C9
Maintenance
Alw aysb ring theM aintenanc eBookle twithy ou
when bringing thev ehicle toan authorized
Mercedes-Ben zCenter .The cus tomer service
advisor wil lrecor devery service fory ou in the
Maintenance Booklet.
Ro adside Assistance
The Mercedes-Benz Roadside Assis tance Pro‐
gram of fers tech nica lhelpint he case of a
breakdown. Your calls tothet oll-free Roadside
Assis tance Hotline ar eanswe redbyo ur agents
24 hour sad ay,3 65 da ysay ear.
1-800-FOR-MERCedes (1-800-367-63 72)(USA)
1-800-387-0 100( Canada) Yo
uc an find fur ther information in the
Mercedes-BenzR oadside Assistance Program
brochure (USA) orthe" Roadside Assis tance"
section in them aintenanc eand warrant yinfor‐
mation bookle t(Canada). Youw illfind bo thin
th ev ehicle document wallet.
Chang eofaddress or chang eofo wnership
Inthee vent of achang eofa ddress, please send
us the" Notification of address change" in the
Service and Guarantee bookle torsimply cal lthe
Mercedes-BenzC ustomer Assis tance Center
(USA) on theh otline number
1-800-FO R-MERCedes (1-800-367-63 72)o rC us‐
to mer Service (Canada )on1 -800-387-0 100. We
can then reac hy ou in atimel yfashion, if neces‐
sar y.
If yo us ellyour Mercedes, pleasel eave thee ntire
literatur einthevehicle so that it is available to
th en exto wne r.If yo uh ave purchased aused
car ,please sendust he "Notice of Pur chase of
Used Car" in theS ervice and Guarantee booklet
or simpl ycall theM ercedes-Benz Cus tomer
Assis tance Center (USA) on theh otline number
General no tes 21

1-800-FOR-MERCedes (1-800-367-6372)o rC us‐
to mer Service (Canada )on1-800-387-0 100.
Important notice forC alifornia retail bu yers
and lessee sofMercedes-Benz automobiles
Under California la wyou ma ybeentitled toa
re placemen tofyourvehicle or arefund of the
pur chase price or lease price ,ifafter areasona‐
ble number of repair attem ptsM ercedes-Benz
US A,LLCa nd/or its authorized repair or service
fa cilities failto fixo ne or mor esubstantial
defect sorm alfunctions in thev ehicle that are
co veredbyi tsexpress warrant y.
During aperio dof18m onths from originald eliv‐
er yoft hevehicle or akilome ter/milea geread‐
ing of 18,000 miles (29,000 km), whiche ver
occur sfirst ,v ehicle repair is presumed fora
re tail buyer or lessee if one or mor eofthefol‐
lowing occurs:
(1) thes erious defect or damag ecan result in
deadly or serious injur ytothevehicle occu‐
pants while driving AND this defect has
already been repaired at leas ttwice AND Mercedes‑Benz, LL
Chas been informed in
writing of then ecessity of arepair.
(2) thed efect or damage, though less serious
th an (1) abo ve,h as already been repaired at
leas tfour times AND Mercedes‑Benzh as
been informed in writing of then ecessity of
ar epair.
(3) thev ehicle canno tbeusedforl onger than
30 calendar da ysbecause of repair work
re sulting from this or other serious defects
or damage.
Please send your written notic eto:
Mercedes‑BenzU SA,LLC
Cus tomer Assis tance Center
3M ercede sDrive
Montvale, NJ 0764 5-0350
Operating saf ety
&
WARNING Risk of accident duetom al‐
functions or sy stem failures
If yo udon othave thep rescribed service/
maintenanc eworkora nyrequ iredrepairs
car ried out, this could result in malfunctions
or sy stem failures.
#Alw aysh ave thep rescribed service/
maintenanc eworkasw ell anyrequired
re pair scarried out at aqualified spe‐
cialis tworks hop.
&
WARNING Risk offire due toflammable
materials on ho tparts of thee xhaust
sy stem
Flammable material suc hasleaves, grass or
twigs ma yignit eift heyc ome int ocontact
wi th hotp arts of thee xhaust system.
#When driving on unpa vedr oads or off-
ro ad, regular lych eckt he vehicle under‐
side.
22 General no tes

your vehicle. This particularly applies towo rkrel‐
ev ant tosaf ety.
Fo rthe following, alw aysh ave your vehicle
ch eckedatana uthorized Mercedes-Benzs ervice
cente r:
RWorkreleva nt tosaf ety
RService and maintenance work
RRepair work
RModifications, ins tallation sand con versions
RWo rkon electronic component parts
Cor rect use of thev ehicle
If yo ur emo veanyw arning sticke rs,y ou or others
could failto recognize cer tain dangers. Lea ve
wa rning sticke rs in position.
Obser vethef ollowing information when driving
yo ur vehicle:
Rthes afet yn otes in this manual
Rthev ehicle tech nica ldata
Rtraf ficr ules and regulations
Rlaws and saf etys tanda rdsp ertainin gto
mo torv ehicles
Problems with your vehicle
If yo us hould experience aproblem wit hyour
ve hicle, particularly one that youb elie vemay
af fect its saf eoperation, weurge youtoc ontact
an au thorized Mercedes-Benz service center
immediately tohave thep roblem diagnosed and
re ctified. If thep roblem is no tresolved to your
satisfaction,p leasediscussthep roblem again
wit hthe authorized Mercedes-Benz service cen‐
te ro r,if necessar y,contact us at one of thef ol‐
lowing addresses.
In theU SA:
Cus tomer Assis tance Center
Mercedes-Benz US A,LLC
3M ercedes Drive
Montvale ,NJ07645-0350
In Canada:
Cu stomer Relation sDepartment
Mercedes-Benz Canada, Inc. 98
Vande rhoof Avenue
To ronto, Ontario M4G 4C9Re porting saf etyd efects
US Ao nly:
The following text is published as requ ired of
manufacturer sunder Title 49, Code of U.S. Fed‐
eral Regulations, Part57 5p ursuant tothe
"National Traf fica nd Mo torV ehicle Saf etyA ct of
19 66".
If yo ub elie vethat your vehicle has adefect
whic hcould cause acrash or could cause injury
or death, yous hould immediatel yinfor mthe
Na tional Highw ayTraf ficS afet yA dmini stra tion
(NHT SA)ina ddition tonotifying Mercedes-Benz
US A,LLC.
If NHT SAreceive ssimilar complaints, it may
open an in vestigation ,and if it finds that as afet y
defect exists in agroup of vehicles, it ma yorder
ar ecall and remedy campaign. Ho wever,NHT SA
canno tbecome in volved in individual problems
between you, your dealer ,orMercedes-Benz
US A,LLC.
General no tes 25

Starting thev ehicle using asmartphone
&
WARNING Risk of crushing or entrap‐
ment duetou nintentional startin goft he
engine
Limbs could be crushed or trapped if the
engine is star tedu nintentionall yduring
service or maintenanc ework.
#Alw ayss ecur ethe engine agains tunin‐
te ntional startin gbefor ecarrying out
maintenance or repair work.
Re quirementsRPark position jis selected.
RThe anti- thefta larms ystemisn otarmed.
RThe panic alar misnotarmed.
RThe hazar dwarning lightsa reswitched off.
RThe engin ehood is closed.
RThe door sareclosed and loc ked.
RThe windo wsand slidings unroof ar eclosed.
#Startt he vehicle using thes martphone:
RYouc an car ryout amaximum of tw oconsec‐
utiv estartin ga ttem pts.
RYo uc an stop thea gain vehicle an ytime.
Securing thee ngine agains tstarting be fore
car rying out maintenance or repair work:
#Switc hont he hazar dwarning lights.
or
#Un loc kthe doors.
or
#Open theh ood.
St arting thev ehicle in eme rgency operation
mode
If th ev ehicle canno tbestarted, thePlace the
Key in the Marked Space See Operator's Manual
displa ymessag eappear sinthe multifunction
displa y.#Makesuret hat stow ages pace 2is em pty.
#Re mo veSmartK ey1 from thek eyring.
#Place Smart Key1 inthes towa ge space 2.
The vehicle will star ta fter as hor twhile.
If yo ur emo veSmartK ey1 from stowage
space 2thee ngine continues running .For
fur ther vehicle starts ho wever,SmartK ey1
mus tbel ocated in stowages pace 2during
th ee ntir ejourne y.
#Have SmartK ey1 checkedataq ualified
specialis tworks hop.
If th ev ehicle doe snotstar t:
#Lea veSmartK ey1 instow ages pace 2.
Drivin gand parking 12
9

Menus and submenus
Functions in theS ervice menu of theo n-
boar dcompu ter
On-boar dcomputer:,Service
% The spelling ma ydiffe rint he main menu dis‐
pla yed. Therefore, obser vethem enu over‐
vie wf orthei nstrument displa yinthe wide‐
screen cockpit (
→pag e195).
#To select thef unction: swipe upwards or
down wardsont he left-hand side of Touch
Control.
#Press thel eft-hand side of Touc hC ontrol.
Fu nctions in theService menu:
RMessagememor y(→page352)
RTire Pressure :
-Checkingthet irep ressur ewitht he tire
pressur emonitoring sy stem (→pag e317)
-Re startin gthe tir epressur emonitoring
sy stem (→pag e318)
RASSYST PLUS :calling up thes ervice due
dat e(→pag e277)
Calling up theA ssistance graphic display
On-board computer:,Assistance
% The spelling ma ydiffe rint he main menu dis‐
pla yed. Therefore, obser vethem enu over‐
vie wf ortheI nstrument Displa yintheWide‐
screen Cockpit (
→pag e195). When you
ha ve setthe progressiv edispla ysetting, the
assis tance graphicc an be viewedint he
Disp. Content menu.
The following displa ysarea vailable from the
Assi stanc egraphic menu:
RAssis tance graphic
RAt tentio nleve l(→pag e184)
#To switc hbetwe en thed ispla ys:swipe
up wa rdsord ownw ards on thel eft-hand side
of Touc hC ontrol.Status displa ysintheA ssis tance graphic:
Ré:A TTENTION ASSIS Tdeactivated
Ræ:A ctiveBrake Assi stdeactivated
RLight lane markings: ActiveL aneK eeping
Assis tactivated
RGreen lane markings :Activ eLaneK eeping
Assis tactive
19 8
Instrument Displa yand on-boar dcomputer

Mercedes-Benz mbrace®
Makingacall via theo verhead control panel
1Breakdown assis tance call
2SOS button co ver
3MB Inf ocall
4SOS button
#To mak eab reakdown assistanc ecall:
pres sbutton1.
Thi sinitia tesac alltotheM ercedes-Benz
Cus tomer Assis tance Center.
#To mak eane mergency call: press SOS
button co ver2 briefly toopen.
#Press and hold SOS button 4foratl east
one second.
This initiates acalltotheM ercedes-Benz
Cus tomer Assis tance Center.
#To mak eanMBI nfoc all: press button 3.
This initiates acalltotheM ercedes-Benz
Cus tomer Assis tance Center.
An emergency cal lcan be initia tede venifa
breakdown assist anceorMBI nfoc allisa ctive.
This has priority overallot her activ ecalls.
Callsv iatheo verhead control panel ar eonly
possible wit hanavailable mobile phonen et‐
wo rk.
Fu rther information on Mercedes-Benzm brace
®
andother services can be found at :http://
www.m busa.com Informa
tionont he eme rgency call sy stem
&
WARNING Risk of accident and injury
despit epressing theS OS button
Even if youp ress theS OS button in an emer‐
ge ncy ,remaining in thev ehicle ma ybedan‐
ge rous fort he following reasons:
Ryo us ee smo keinsid eoro utside of the
ve hicle, e.g. if ther eisaf irea fter an acci‐
dent
Rth ev ehicle is on adangerous section of
ro ad
Rthev ehicle is no tvisible or canno teasily
be seen by otherroad users, particular ly
when dar korinpoor visibility conditions
#Leavethev ehicle immediately in this or
similar situations as soon as it is saf eto
do so.
#Mo vetoas afel ocatio nalongw itho ther
ve hicle occupants.
#In suc hsituations, secur ethe vehicle in
accordance wit hnational regulations,
e.g. wit hawarning triangle.
Multimedia sy stem 24
7

ASSYSTP LUSs ervice in terv al display
Fu nction of theA SSYSTP LUSs ervice in terv al
display
The ASS YSTP LUSs ervice inter vald ispla yint he
instrument displ ayprov ides informatio nonthe
re maining time or dis tance be fore then ext
service due date.
Yo uc an hide this service messag eusing the
bac kbutton on thel eft-hand side of thes teering
wheel.
Yo uc an obtain fur ther information concerning
th es ervicing of your vehicle from aqualified
specialis tworks hop, e.g. an authorized
Mercedes-Benz service center.
Displaying thes ervice du edate
On-boa rdcomputer:,Service.ASSYST PLUS
The next service due dat eisdisplayed.
#To exitth ed ispla y:press theb ackb utton
on thel eft-hand side of thes teering wheel. Mak
esuretoo bservethef ollowing fur ther rela‐
te ds ubjec t:
ROperating theo n-boar dcomputer
(→pag e195).
Car rying out service workatregular inter‐
va ls
* NO
TEPrematur ewear thro ugh failur eto
obser veservice due dates
Service workwhic hisn otcar ried out at the
ri ght time or incomple tely can lead to
inc reased wear and damag etothevehicle.
#Alw ayso bser vethep rescribed service
inter vals.
#Alw aysh ave thep rescribed service
wo rkcar ried out at aqualified specialist
wo rkshop.
Special service requ irements
The prescribed service inter valisb ased on nor‐
mal operation of thev ehicle. Service workwill
nee dtobep erform ed mor eoften if thev ehicle
is operated under arduous conditions or
increased loads, fore xamp le:
Rregular city driving wit hfrequ ent intermedi‐
at es tops.
Rifth ev ehicle is primaril yused totrave lshort
dis tances.
Rforf requent operation in mountainou sterrain
or on poor road sur faces.
Rif th ee ngine is of tenl eftidling forl ong peri‐
ods.
Rin particula rlyd usty condition sand/o rifair-
re circulation modeisf requently used.
In these or similar operating conditions ,have ,for
ex ample, thei nterior air filter ,engin eairfilter,
engin eoil and oil filter changed mor efrequ ent ly.
The tires mus tbecheckedm oref requ entl yift he
ve hicle is operated under increased loads. Fur‐
th er information can be obtained at aqualified
specialis tworks hop.
Maintenance and care 27
7

Batterydisconnection periods
The AS SYST PLUS service inter vald isplay
can onl ycalculat ethe serviced uedate when
th eb attery is connected.
#Notedown thes ervice due dat edispla yedi n
th ei nstrument displa ybefor edisconnecting
th eb atter y(
→page277).
Engin ecom partment
Activ eh ood( pedestrian pr otection)
Operation of thea ctiv ehood (pedestrian pro‐
te ction)
In cer tain accident situations ,the risk of injury
to pedestrians can be reduced bythea ctuation
of thea ctiv ehood. The rear area of thee ngine
hood is raised byappr oximatel y85m m.
Fo rthe driv etotheworkshop, rese tthe trig‐
ge reda ctiv ehood yourself.Ift he activehood
has been triggered, pedestrian pr otection may
be limited.
Aq ualified specialis tworks hop mus tre-ins tate
th ef ull functionality of thea ctiv ehood. The activ
ehood is no tavailable in all countries.
Re setting thea ctiv ehood
&
WARNING Risk of burn sfromh otcom‐
ponent parts in thee ngine compartment
Cer tain component parts in thee ngine com‐
partmen tcan be very hot, e.g. thee ngine,
th ec ooler and parts of thee xhaust system.
#Le tthe engine cool down and only
to uc ht he component parts described
as follo ws .
#With your handf lat, push down activ ehood
1 inthea reaa round theh inges on bo th
sides (ar rows).
The engine hood mus tengag einp osition.
#Ifth ea ctiv ehood can be raised slightly at
th er ear in thea reaoft he hinges, repeat the
st ep until it engages cor rectl yinp osition.
Opening/closing the engine hood
&
WARNING Risk of accident if thee ngine
hood is unlatched while driving
An unloc kede ngin ehood ma yopen up when
th ev ehicle is in motion and bloc kyour vie w.
#Neveru nlatc hthe engine hood while
driving.
#Befor eevery trip, ensur ethat the
engine hood is latched.
27 8
Maintenance and care