display MERCEDES-BENZ E-CLASS WAGON 2001 W210 Owner's Manual

192 Tele Aid
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If the indicator lamp in the Information button¡ is
illuminated continuously and there was no voice
connection to the Response Center established, then the
Tele Aid system could not initiate an Information call
(e.g. the relevant cellular phone network is not
available). The message “INFO – CALL FAILED” appears
in the multifunction display.
Information calls can be terminated using the
ìbutton on the multifunction steering wheel.
Important!
If the indicator lamps do not start flashing after
pressing one of the buttons or remain illuminated (in
red) at any time, the Tele Aid system has detected a fault
or the service is not currently active, and may not
initiate a call. Visit your Mercedes-Benz Center and
have the system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada) as soon as possible.Upgrade Signals
Tele Aid system processes calls using the following
priority.
•Automatic emergency – First priority
•Manual emergency – Second priority
•Roadside assistance – Third priority
•Information – Fourth priority
Should a higher priority call be initiated while you are
connected, an upgrade (alternating) tone will be heard,
and the appropriate indicator lamp will flash. If certain
information such as vehicle identification number or
client information is not available, the operator may
need to retransmit. During this time you will hear a
chirp and voice contact will be interrupted. Voice
contact will resume once the retransmission is
completed. Once a call is concluded, a chirp will be
heard and the appropriate indicator lamp will stop
flashing. The COMAND system operation will resume
(only vehicles with COMAND).

193 Tele Aid
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If the indicator lamp continues to flash or the system
does not reset, contact the Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada), or Mercedes-Benz Client Assistance at
1-800-FOR-MERCedes (1-800-367-6372) in the USA or
Customer Service at 1-800-387-0100 in Canada.
Notes:
The indicator lamp in the respective button flashes until
the call is concluded. Calls can only be terminated by a
Response Center or Client Assistance Center
representative except Roadside Assistance and
Information calls, which can also be terminated by
pressing ìbutton on the multifunction steering
wheel.When a Tele Aid call has been initiated, the audio
system or the COMAND system audio (only vehicles
with COMAND) is muted and the selected mode (radio,
tape or CD) pauses. The optional cellular phone (if
installed) switches off. If you must use this phone, the
vehicle must be parked. Disconnect the coiled cord and
place the call. The navigation system (if engaged) will
continue to run. The display in the instrument cluster is
available for use and spoken commands are only
available by pressing the RPT button on the COMAND
unit. A pop-up window will appear in the COMAND
display to indicate that a Tele Aid call is in progress.

194 Tele Aid
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Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and pull tailgate recessed
handle for minimum of 20 seconds until the “SOS”
button is flashing. The message “EMERGENCY CALL –
CALL CONNECTED” appears in the multifunction
display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the tailgate recessed handle was pulled for more than
20 seconds before door unlock authorization was
received by the Response Center, you must wait
15 minutes before pulling the tailgate recessed handle
again.

195 Tele Aid
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cluster displayPractical hints Car care Index Stolen vehicle tracking services
In the event your vehicle was stolen, report the incident
to the police who will issue a numbered incident report.
Pass this number on to the Mercedes-Benz Response
Center.
The Response Center will then attempt to covertly
contact the vehicle’s Tele Aid system. Once the vehicle
is located, the Response Center will contact the local
Law Enforcement and you. The vehicle’s location will
only be provided to Law Enforcement.
Info Services (optional, except Canada)
(only vehicles with COMAND)
Info Services categories include news, sports, stocks,
weather and calendar reminders. Choices can be
selected via www.mbusa.com or by calling 1-800-FOR-
MERcedes.
To request Info Services press the SVC button on the
COMAND system, then select “SEND NEW REQUEST
FOR INFO SERVICE”. “NEW INFO SERVICE REQUEST
TRANSMITTED” will appear in the COMAND display
and call status messages will appear in the
multifunction display.Once information is available, the message “NEW INFO
RECEIVED - READ LATER WHEN STOPPED?” will
appear. Select “Yes”. With the vehicle stopped in a safe
location press SVC, then select “View Info Service of
mm.dd.yyyy hh.mm”. Messages will be retained for
30 minutes once the ignition is switched off.
Important!
Tele Aid utilizes the cellular network for
communication and the GPS (Global Positioning
System) satellites for vehicle location. If either of these
signals are unavailable, the Tele Aid system may not
function and if this occurs, assistance must be
summoned by other means.
Wa r n i n g !
If the indicator lamp in the “SOS” button does not
illuminate during or remains illuminated after the
system self-check or if the message “TELE AID –
VISIT WORKSHOP” appears in the multifunction
display, have the system checked at the nearest
Mercedes-Benz Center as soon as possible.

196 Catalytic converter
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Catalytic converter
Your Mercedes-Benz is equipped with monolithic type
catalytic converters, an important element in
conjunction with the oxygen sensors to achieve
substantial control of the pollutants in the exhaust
emissions. Keep your vehicle in proper operating
condition by following our recommended maintenance
instructions as outlined in your Service Booklet.
Caution!
To prevent damage to the catalytic converters, use only
premium unleaded gasoline in this vehicle.
Any noticeable irregularities in engine operation should
be repaired promptly. Otherwise, excessive unburned
fuel may reach the catalytic converter causing it to
overheat, which could start a fire.
Wa r n i n g !
As with any vehicle, do not idle, park or operate
this vehicle in areas where combustible materials
such as grass, hay or leaves can come into contact
with the hot exhaust system, as these materials
could be ignited and cause a vehicle fire.

197 Emission control
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cluster displayPractical hints Car care Index Emission control
Certain systems of the engine serve to keep the toxic
components of the exhaust gases within permissible
limits required by law.
These systems, of course, will function properly only
when maintained strictly according to factory
specifications. Any adjustments on the engine should,
therefore, be carried out only by qualified Mercedes-
Benz authorized Center technicians. Engine
adjustments should not be altered in any way. Moreover,
the specified service jobs must be carried out regularly
according to Mercedes-Benz servicing requirements.
For details refer to the Service Booklet.
Wa r n i n g !
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon monoxide,
and inhaling it can cause unconsciousness and
lead to death.Do not run the engine in confined areas (such as a
garage) which are not properly ventilated. If you
think that exhaust gas fumes are entering the
vehicle while driving, have the cause determined
and corrected immediately. If you must drive under
these conditions, drive only with at least one
window fully open.

198 Steering lock
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Steering lock
0The electronic key can be withdrawn in this position
only. The steering is locked when the electronic key
is removed from the steering lock. If necessary,
move steering wheel slightly to allow the locking
mechanism to engage. The electronic key can only
be removed with the selector lever in position “P”.
After removing the electronic key or with the
electronic key in steering lock position 0, the
selector lever is locked in position “P”.1Steering is unlocked. (If necessary, move steering
wheel slightly to allow the electronic key to be
turned clockwise to position 1.)
Most electrical consumers can be operated. For
detailed information see respective subjects.
2Driving position.
3Starting position.
See page 200 for instructions on starting and stopping
the engine.
P82.00-2073-26
Wa r n i n g !
When leaving the vehicle always remove the
electronic key from the steering lock, and lock the
vehicle. Do not leave children unattended in the
vehicle, or with access to an unlocked vehicle.
Unsupervised use of vehicle equipment may cause
serious personal injury.

199 Steering lock
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If the electronic key is left in the steering lock position 0
for an extended period of time, it can no longer be
turned in the lock. In this case, remove electronic key
from steering lock and reinsert.
Caution!
To prevent accelerated battery discharge and a possible
dead battery, always remove the electronic key from the
steering lock. Do not leave the electronic key in steering
lock position 0.Notes:
A warning sounds when the driver’s door is opened
while the electronic key is in steering lock position 1
or 0.
With the engine at idle speed, the charging rate of the
alternator (output) is limited.
It is therefore recommended that you turn off
unnecessary electrical consumers while driving in
stop-and-go traffic. This precaution helps to avoid
draining of the battery.
Unnecessary strain on the battery and charging system
may be minimized by turning off the following power
consumers, for example:
Heated seats, rear window defroster. In addition, the
automatic climate air volume control should be set to
the lowest position.
The steering lock can only be unlocked with the vehicle
battery properly charged and connected.

200 Starting and turning off the enging
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Starting and turning off the engine
Before Starting
Ensure that parking brake is engaged and that selector
lever is in position “P” or “N”. Turn electronic key in
steering lock to position 2.
Starting
Do not depress accelerator.
Briefly turn electronic key in steering lock clockwise to
the stop and release. The starter will engage until the
engine is running.
If engine will not run, and the starting procedure stops,
turn electronic key completely to the left and repeat
starting the engine.
After several unsuccessful attempts, have the system
checked at the nearest authorized Mercedes-Benz
Center.Important!
Due to the installed starter non-repeat feature, the
electronic key must be turned completely to the left
before attempting to start the engine again.
In areas where temperatures frequently drop below
-4°F(–20°C) we recommend that an engine block heater
be installed. Your authorized Mercedes-Benz Center will
advise you on this subject, see page 218.
Turning off
Turn the electronic key in the steering lock to position 0
to stop the engine.
The electronic key can only be removed with the
selector lever in position “P”.

201 Automatic transmission
Te ch n ica l
data Instruments
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cluster displayPractical hints Car care Index Automatic transmissionThe automatic transmission selects individual gears
automatically, dependent upon
•Selector lever position
•Program mode selector
•Accelerator position
•Vehicle speed
The gear shifting process is continuously adapted,
dependent on the driving style, the driving situation
and the road characteristics.
Important!
When parking the car or before working on the vehicle
with the engine running, firmly depress the parking
brake pedal and shift the selector lever into “P”.