tailgate MERCEDES-BENZ E-Class WAGON 2012 W212 Owner's Guide

! If you have attached the combined cargo
cover and net to a rear seat backrest that
is folded forwards, do not fold the backrest
back.
Cargo net (Wagon)
Important safety notes
It is particularly important to use a safety net
if the vehicle is loaded with small objects
above the level of the backrests. For safety
reasons, always use a cargo net when
transporting loads.
Cargo net without cargo compartment
enlargement
XPull the cargo net up by tab : and hook it
into eyelets ;.
Cargo net with cargo compartment
enlargement
XMake sure that the cargo net is attached to
the rear seat backrest ( Y page 283).XGuide the cargo net up by tab : and hook
it into eyelets ;.
Coat hooks on the tailgate
GWARNING
The tailgate may close if too great a load is
placed on the coat hooks.
You and/or others could be trapped and
injured.
Only use the coat hooks for light clothing.
:Coat hooks
EASY-PACK load-securing kit (Wagon)
Components and storage
The EASY-PACK load-securing kit allows you
to use your cargo compartment for a variety
of purposes. The accessory parts are located
under the cargo compartment floor.
XOpen the EASY-PACK folding luggage-
compartment floor ( Y page 286).284Stowage areasStowing and features

around the vehicle in the event of sharp
braking, a sudden change in direction or an
accident.
! Do not apply pressure to the EASY-PACK
folding luggage-compartment floor when it
is fully open. You may otherwise damage
the hinges of the EASY-PACK folding
luggage-compartment floor.
Opening and closing the folding
luggage-compartment floor
A removable insert under the EASY-PACK
folding luggage-compartment floor contains
the parts of the EASY-PACK load-securing kit
and a folding box. Beneath the insert, you will
find the TIREFIT kit, the "Minispare"
emergency spare wheel, the vehicle tool kit,
etc.
XTo open: open the tailgate.XHolding the ribbing, press handle :
downwards ;.
Handle : folds upwards.XPull EASY-PACK folding luggage-
compartment floor = in the direction of
the arrow by handle : until it reaches the
desired position and engages in side ?.XTo close: disengage the EASY-PACK
folding luggage-compartment floor and pull
it back.XPress the EASY-PACK folding luggage-
compartment floor down ; until it
engages.
Installing and removing the folding
luggage-compartment floor
XRemove the combined cargo cover and net
( Y page 283).
120˚ position
XTo remove: move EASY-PACK folding
luggage-compartment floor : into the
120˚ position and lift it upwards.XTo install: push EASY-PACK folding
luggage-compartment floor : to the stop,
move it into the 120˚ position and make
sure it engages audibly.XPull EASY-PACK folding luggage-
compartment floor : forwards.
EASY-PACK rear sill protector
(Wagon)
The EASY-PACK rear sill protector is attached
to the underside of the EASY-PACK folding
luggage-compartment floor by means of
magnets. It is designed to prevent clothing
Stowage areas287Stowing and featuresZ

becoming stained and the paintwork being
scratched when loading.XOpen the EASY-PACK folding luggage-
compartment floor ( Y page 286).XUse tab ; to detach EASY-PACK rear sill
protector : from the magnets and place
it over the loading sill.XClose the EASY-PACK folding luggage-
compartment floor.
! Before closing the tailgate, refasten the
EASY-PACK rear sill protector on the
underside of the EASY-PACK folding
luggage-compartment floor.
The EASY-PACK rear sill protector could
otherwise be damaged.
Roof carrier
Important safety notes
GWARNING
Only use roof racks approved by Mercedes-
Benz for your vehicle model to avoid damage
to the vehicle.
Follow the manufacturer's installation
instructions. Otherwise, an improperly
attached roof rack system or its load could
become detached from the vehicle.
Do not exceed the maximum roof load of
220 lb (100 kg).
Take into consideration that when the roof
rack is loaded, the handling characteristics
are different from those when operating the
vehicle without the roof rack loaded.
! Mercedes-Benz recommends that you
only use roof carriers that have been tested
and approved for Mercedes-Benz vehicles.
This helps to prevent damage to the
vehicle.
Position the load on the roof carrier in such
a way that the vehicle will not sustain
damage even when it is in motion.
Ensure that when the roof carrier is
installed:
R you can raise the sliding sunroof or the
panorama roof with power tilt/sliding
panel fully (depending on the vehicle's
equipment)
R you can open the tailgate or trunk lid fully
R the roof carrier does not come into
contact with the antenna
! To avoid damaging or scratching the
covers, do not use metallic or hard objects
to open them.
Attaching the roof carrier (Sedan)
Vehicles with a steel roof or sliding sunroof
(illustration)
288Stowage areasStowing and features

available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.XPull the trunk handle/tailgate handle for at
least 20 seconds until the indicator lamp in
the SOS button ( Y page 297) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password 27
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
locked by remote control message
appears in the multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i The vehicle valet locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Service for recovering a stolen vehicle
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center.
27 USA only.Features301Stowing and featuresZ

XPress and hold button =(Y page 305) for
approximately three seconds.
The currently selected zone appears in
compass display ;(Y page 305).XTo select the zone: press
button =(Y page 305) repeatedly until the
desired zone is selected.
The zone has been selected when compass
display ;(Y page 305) shows the heading.
This takes a few seconds.
Calibrating the compass
XMake sure that there is sufficient space for
you to drive in a circle without impeding the
remaining traffic.
In order to calibrate the compass correctly,
observe the following points:
R calibrate the compass in the open and not
in the vicinity of steel constructions or high-
voltage transmission lines.
R switch off electrical consumers, for
example, the climate control, windshield
wipers or rear window defroster.
R close all doors and the trunk lid/tailgate.
XSwitch the ignition on.XPress and hold button =(Y page 305) for
approximately six seconds until the
C symbol appears in compass display ;
( Y page 305).XDrive a full circle at approximately 3 mph
(5 km/h) to 6 mph (10 km/h).
Once the calibration has been successfully
completed, the current direction appears in
compass display ;(Y page 305).
Floormat on the driver's side
GWARNING
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement.XSlide the seat backwards.XTo install: place the floormat in the
footwell.XPress studs : onto retainers ;.XTo remove: pull the floormat off
retainers ;.XRemove the floormat.306FeaturesStowing and features

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops ( Y page 25).
Where will I find...?
First-aid kit
Sedan: the first-aid kit is in the right-hand
stowage compartment in the trunk.
XOpen the trunk lid.XSlide down the parcel net.XOpen the stowage compartment.XRelease strap :.XRemove first-aid kit ;.
Wagon: depending on the vehicle's
equipment, the first-aid kit is in the parcel net
or behind the side trim panel.
XOpen the tailgate.
In the parcel net
Behind the side trim panel
XOpen the right-hand side trim panel if the
first-aid kit is in the side trim panel.XRemove first-aid kit :.
i
Check the expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
contents.
Vehicle tool kit
The vehicle tool kit can be found in the
stowage well under the trunk floor/cargo
compartment floor. Depending on the vehicle
equipment, the vehicle tool kit is on the left-
hand side or the right-hand side in the
stowage well under the trunk floor/cargo
compartment floor.
322Where will I find...?Breakdown assistance

Fuse box in the cargo compartmentXOpen the tailgate.XTo open: pull handle :.XOpen the cover downwards.XFold trim ; forwards.344FusesBreakdown assistance