emergency towing MERCEDES-BENZ E-Class WAGON 2013 W212 Owner's Manual

Lane Tracking package ..................
214
Night View Assist Plus ...................211
Parking Guidance
........................... 205
PARKTRONIC ................................. 202
RACE START (AMG vehicles) ..........198
Rear view camera .......................... 208
Driving tips
AMG ceramic brakes ..................... 181
Automatic transmission ................. 164
Brakes ........................................... 180
Break-in period .............................. 152
Downhill gradient ........................... 180
Drinking and driving .......................178
Driving abroad ............................... 120
Driving in winter ............................. 182
Driving on flooded roads ................182
Driving on wet roads ...................... 182
Exhaust check ............................... 178
Fuel ................................................ 177
General .......................................... 177
Hydroplaning ................................. 182
Icy road surfaces ........................... 183
Limited braking efficiency on
salted roads ................................... 180
Pedals ............................................ 178
Snow chains .................................. 365
Symmetrical low beam .................. 120
Wet road surface ........................... 180
Drowsiness detection assistance
system
see ATTENTION ASSIST
DVD audio
Operating (on-board computer) ..... 234
DVD video
Operating (on-board computer) ..... 234E
EASY-ENTRY feature Activating/deactivating

.................241
Function/notes ............................. 112
EASY-EXIT feature
Crash-responsive ........................... 113
Function/notes ............................. 112
Switching on/off ........................... 241
EASY-PACK cargo compartment
management system ........................300EASY-PACK folding floor
Important safety notes
..................302
EASY-PACK folding luggage-
compartment floor
Opening and closing ...................... 302
EASY-PACK load-securing kit
Components and storage .............. 300
Inserting the brackets into the
loading rail ..................................... 300
EASY-PACK rear sill protector ..........303
EASY-PACK trunk box .......................299
EBD (electronic brake force
distribution)
Display message ............................ 248
Function/notes ................................ 72
ECO display
Function/notes ............................. 178
On-board computer ....................... 231
ECO start/stop function
Deactivating/activating ................. 157
General information ....................... 157
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic
Traction System)
Emergency release
Driver's door .................................... 86
Fuel filler flap ................................. 171
Trunk ............................................... 92
Vehicle ............................................. 86
Emergency spare wheel
Important safety notes .................. 398
Points to remember .......................398
Removing ....................................... 399
Storage location ............................ 399
Stowing .......................................... 400
Technical data ............................... 402
Emergency Tensioning Devices
Function ........................................... 59
Safety guidelines ............................. 42
Emergency unlocking
Tailgate ............................................ 92
Emissions control
Service and warranty information .... 22 Index
9

Tires
Aspect ratio (definition) ................. 383
Average weight of the vehicle
occupants (definition) .................... 382
Bar (definition) ............................... 382
Changing a wheel
.......................... 384
Characteristics .............................. 382
Checking ........................................ 363
Definition of terms ......................... 382
Direction of rotation ......................385
Display message ............................ 268
Distribution of the vehicle
occupants (definition) .................... 384
DOT, Tire Identification Number
(TIN) ............................................... 381
DOT (Department of
Transportation) (definition) ............ 382
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 382
GVW (Gross Vehicle Weight)
(definition) ..................................... 383
GVWR (Gross Vehicle Weight
Rating) (definition) .........................383
Important safety notes .................. 362
Increased vehicle weight due to
optional equipment (definition) ...... 382
Kilopascal (kPa) (definition) ........... 383
Labeling (overview) ........................ 378
Load bearing index (definition) ...... 384
Load index ..................................... 381
Load index (definition) ...................383
Maximum loaded vehicle weight
(definition) ..................................... 383
Maximum load on a tire
(definition) ..................................... 383
Maximum permissible tire
pressure (definition) ....................... 383
Maximum tire load ......................... 381
Maximum tire load (definition) .......383
MOExtended tires .......................... 364
Optional equipment weight
(definition) ..................................... 384
PSI (pounds per square inch)
(definition) ..................................... 383
Replacing ....................................... 384
Service life ..................................... 364
Sidewall (definition) .......................384
Speed rating (definition) ................ 383Storing
........................................... 385
Structure and characteristics
(definition) ..................................... 382
Temperature .................................. 378
TIN (Tire Identification Number)
(definition) ..................................... 384
Tire bead (definition)
...................... 384
Tire pressure (definition) ................ 383
Tire pressures (recommended) ...... 382
Tire size (data) ............................... 389
Tire size designation, load-bearing
capacity, speed rating .................... 378
Tire tread ....................................... 363
Tire tread (definition) .....................384
Total load limit (definition) ............. 384
Traction ......................................... 377
Traction (definition) ....................... 384
Tread wear ..................................... 377
Uniform Tire Quality Grading
Standards ...................................... 377
Uniform Tire Quality Grading
Standards (definition) .................... 382
Unladen weight (definition) ............ 383
Wear indicator (definition) .............384
Wheel rim (definition) .................... 382
see Flat tire
Top Tether ............................................ 64
Towing Important safety guidelines ...........354
Installing the towing eye ................ 355
Removing the towing eye ...............355
With the rear axle raised ................ 355
Towing away
With both axles on the ground ....... 356
Tow-starting
Emergency engine starting ............ 357
Important safety notes .................. 354
Transfer case ..................................... 169
Transmission see Automatic transmission
Transmission position display .........162
Transmission position display
(DIRECT SELECT lever) ......................162
Transporting the vehicle .................. 356
Trim pieces (cleaning instructions) . 339
Trip computer (on-board
computer) .......................................... 231 Index
19

Trip odometer
Calling up ....................................... 230
Resetting (on-board computer) ...... 232
Trunk
Emergency release .......................... 91
Locking separately ...........................91
Trunk lid
Display message ............................ 272
Opening dimensions ...................... 414
Trunk load (maximum) ...................... 414
Turn signals Changing bulbs (front) ................... 132
Display message ............................ 254
Switching on/off ........................... 124
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking .......................86
From inside the vehicle (central
unlocking button) ............................. 85V
Vanity mirror (in the sun visor) ........

306
Vehicle Data acquisition ............................... 26
Display message ............................ 271
Equipment ....................................... 22
Individual settings ..........................238
Limited Warranty ............................. 26
Loading .......................................... 373
Locking (in an emergency) ............... 86
Locking (SmartKey) .......................... 79
Lowering ........................................ 389
Maintenance .................................... 23
Parking for a long period ................ 177
Pulling away ................................... 156
Raising ........................................... 386
Reporting problems .........................25
Securing from rolling away ............386
Towing away .................................. 354
Transporting .................................. 356
Unlocking (in an emergency) ........... 86
Unlocking (SmartKey) ......................79
Vehicle data ................................... 414Vehicle data .......................................
414
Vehicle dimensions ...........................414
Vehicle emergency locking ................86
Vehicle identification number see VIN


Vehicle identification plate ..............405
Vehicle level AIRMATIC ...................................... 199
Vehicle level (display message) .......261
Vehicle tool kit .................................. 342
Video Operating the DVD ......................... 234
VIN ...................................................... 405 W
Warning and indicator lamps ABS

................................................ 278
Brakes ........................................... 277
Check Engine ................................. 282
Coolant .......................................... 283
Distance warning ........................... 285
DISTRONIC PLUS ........................... 285
ESP ®
.............................................. 279
ESP ®
OFF ....................................... 279
Fuel tank ........................................ 282
Overview .................................. 32, 275
PASSENGER AIR BAG OFF
indicator lamp .................................. 48
Reserve fuel ................................... 282
Seat belt ........................................ 276
SPORT handling mode ................... 280
SRS ................................................ 281
Tire pressure monitor .................... 286
Warranty ............................................ 405
Washer fluid Display message ............................ 273
Wheel bolt tightening torque ...........389
Wheel chock ...................................... 386
Wheels Changing a wheel .......................... 384
Checking ........................................ 363
Cleaning ......................................... 336
Cleaning (warning) .........................385
Emergency spare wheel ................. 398
Important safety notes .................. 362
Interchanging/changing ................384
Mounting a new wheel ................... 38820
Index

X
To initiate an emergency call
manually: press cover : briefly to open.
X Press SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.
X Wait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.
X After the emergency call, close cover :.
Roadside Assistance button X
Press Roadside Assistance button :.
This initiates a call to the Mercedes-Benz
Customer
Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears on
the multifunction display. The audio output
is muted.
If a connection can be made, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there

is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
From the vehicle remote malfunction
diagnosis, the Mercedes-Benz Customer
Assistance

center can ascertain the nature of
the problem ( Y page 318).
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp for Roadside
Assistance call button : is flashing
continuously
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
X To end a call:
press the ~ button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on COMAND.314
Features
Stowage and features

stowage well under the trunk floor/cargo
compartment floor.
Vehicles with a TIREFIT kit
Example: vehicle tool kit in the left-hand stowage
space
:
Tire sealant filler bottle
; Folding wheel chock
= One pair of gloves (under jack)
? Tire inflation compressor
A Towing eye
B Jack
C Alignment bolt
D Lug wrench
X Open the trunk lid/tailgate.
X Sedan: lift up the floor of the trunk
(Y page 301).
X Wagon: remove the seat cushions of the
folding bench seat (Y page 108). Vehicles with a spare
wheel/"Minispare" emergency spare
wheel :
Vehicle tool kit tray
; Stowage well
= Spare wheel/"Minispare" emergency
spare wheel
X Open the trunk lid/tailgate.
X Sedan: lift up the floor of the trunk
(Y page 301).
X Wagon: remove the seat cushions of the
folding bench seat (Y page 108).
The vehicle tool kit contains:
R Folding wheel chock
R Fuse allocation chart
R Jack
R Alignment bolt
R One pair of gloves
R Lug wrench
R Towing eye Where will I find...?
343Breakdown assistance

Vehicles with a collapsible spare wheel
:
Towing eye
; One pair of gloves
= Jack
? Folding wheel chock
A Alignment bolt
B Sheet for faulty wheel
C Tire inflation compressor
D Lug wrench
E Fuse allocation chart
X Open the trunk lid.
X Lift the trunk floor upwards (Y page 301). Flat tire
Preparing the vehicle
Information on changing/mounting a wheel
(Y page 384).
Vehicle preparation is not necessary on
vehicles with MOExtended tires.
Your vehicle may be equipped with:
R MOExtended tires (tires with run-flat
characteristics) (Y page 344)
R a TIREFIT kit (Y page 345)
R an emergency spare wheel
(Y page 398)
X Stop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.
X Switch on the hazard warning lamps.
X Apply the parking brake. X
Bring the front wheels into the straight-
ahead position.
X Shift the transmission to position P.
X Vehicles with AIRMATIC: make sure that
"normal" level is selected

(Y page 199).
X Switch off the engine.
X Vehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.
X Vehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.
X Vehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(Y page 154).
X All occupants must get out of the vehicle.
Make

sure that they are not endangered as
they do so.
X Make sure that no one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.
X Get out of the vehicle. Pay attention to
traffic conditions when doing so.
X Close the driver's door. MOExtended tires (tires with run-flat
properties)
G
WARNING
When driving in emergency mode, the driving
characteristics deteriorate, e.g. when
cornering, accelerating quickly and when
braking. There is a risk of an accident.
Do not exceed the stated maximum speed.
Avoid

abrupt steering and driving maneuvers,
and driving over obstacles (curbs, potholes,
off-road). This applies in particular to a laden
vehicle.
Stop driving in emergency mode if:
R you hear banging noises.
R the vehicle starts to shake.344
Flat tire
Breakdown assistance

Removing the emergency spare wheel
(AMG vehicles)
X
Reach into cutout : in the tool holder and
lift it up.
X Remove collapsible spare wheel ;.
For further information on changing and
mounting a wheel, see
(Y page 385). Stowing a used collapsible spare
wheel
! Only place the collapsible spare wheel in
the vehicle when it is dry. Otherwise,
moisture may get into the vehicle.
Take the following steps to stow a used
collapsible spare wheel. It will not otherwise
install into the spare wheel well. Mercedes-
Benz recommends that you have this work
performed

at a qualified specialist workshop,
e.g. at an authorized Mercedes-Benz Center.
X Unscrew the valve cap from the valve.
X Use the back of the valve cap to unscrew
the valve insert from the valve and release
the air.
i Fully deflating the tires can take a few
minutes.
X Screw the valve insert back into the valve.
X Screw the valve cap back on. X
Remove the protective sheet from the
vehicle tool kit and pull it over the
collapsible spare wheel.
X Stow the collapsible spare wheel in the
emergency spare wheel well under the
trunk. Inflating the collapsible spare wheel
! Inflate the collapsible spare wheel using
the tire inflation compressor before
lowering the vehicle. The wheel rim could
otherwise be damaged.
! Do not operate the tire inflation
compressor for longer than eight minutes
at

a time without a break. It may otherwise
overheat.
The tire inflation compressor can be
operated again once it has cooled down. X
Mount the collapsible spare wheel as
described ( Y page 384).
The collapsible spare wheel must be
mounted before it is inflated.
X Pull connector ? and the air hose out of
the housing.
X Remove the cap from the valve on the
collapsible spare wheel.
X Screw union nut :
on the air hose onto the
valve.
X Make sure on/off switch A of the tire
inflation compressor is set to 0.400
Emergency spare wheel
Wheels and tires