MERCEDES-BENZ E-Class WAGON 2016 W213 Owner's Manual

Problems with fuel and the fuel tank
This section provides descriptions of and solutions to safety-relevant problems. Descriptions
of and solutions to further problems can be found in the Digital Operator's Manual.
ProblemPossible causes/consequences and MSolutions
Fuel is leaking from the
vehicle.GWARNING
The fuel line or the fuel tank is faulty.
Risk of explosion or fire.
XApply the electric parking brake.
XSwitch off the engine.
XRemove the SmartKey from the ignition lock.
or, on vehicles with KEYLESS‑GO:
XOpen the driver's door.
The on-board electronics now have status 0. This is the same as
the SmartKey having been removed.
XDo not restart the engine under any circumstances.
XConsult a qualified specialist workshop.
DEF (BlueTEC vehicles only)
Important notes on use
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the supply of DEF is almost used up, the
Check
AdditiveSeeOperator'sManual
message is shown in the multifunction dis-
play.
When the DEF supply drops to a minimum, the
Remaining Starts: 16
message is shown
in the multifunction display.
If the Remaining Starts: 16
message
appears in the multifunction display, you can
start the engine another 16 times. If DEF is
not refilled, you will subsequently be unable
to start the engine.
XAdd at least 1 gal (3.8 l)of DEF.
XSwitch on the ignition for at least 60 sec-
onds.
XStart the engine.
iHave the DEF tank refilled at a qualified
specialist workshop.
Use the special DEF refill bottle when adding
DEF between maintenance intervals. Contact
an authorized Mercedes-Benz Center with
any questions or, if necessary, contact Road-
side Assistance (
Ypage 29).
If the outside temperature is below 12 ‡
(Ò11 †) it may be difficult to top up. If DEF is frozen and there is an active warning indica-
tor, it may not be possible to add DEF. Park
the vehicle in a warmer place, e.g. in a garage,
until DEF has become fluid again. It will then
be possible to add DEF again. Alternatively,
have the DEF tank refilled at a qualified spe-
cialist workshop.
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Refueling149
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Z

Important notes on topping up
DEFisa water-soluble fluid for the exhaust
gas aftertreatment of diesel engines. Itis:
Rnot pois onous
Rcolorless and odorless
Rnot flammable
When you open the DEF container, small
amounts of ammonia vapor may be released. Ammon iavapors have a pungent odor and are
particularly irr itating to the skin, to mucous
membranes and to the eyes. You may expe-
rience a burning sensation in your eyes, nose and throat. Coughing and watering of the
eyes are possible.
Do not inhale ammonia vapors. Fill the DEF
tank only in well- ventilated areas.
DEF must not come into contact with your
skin, eyes or clothing and must not beswal-
lowed. Keep DEF away from children.
If you or other persons come into contact with
DEF, observe the fol lowing:
RRinse DEF from your skin immediatelywith
soap and water.
RIf DEF comes into contact with your eyes,
immediately rinse them thoroughly with
clean water. Seek medical assistance with-
out delay.
RIf DEF has been swallowed,rinse your
mouth out immediately. Drink plenty of
water. Seek medical assistance without
delay.
RChange out of clothing contaminated with
DEF immediately.
!Only use DEF in accordance with
IS O 22241. Do not mix any additives with
DEF, and donot dilute DEF with water. This
may destroy th e B
lueTEC exhaust gas after-
treatment system.
!Rins e surfaces that have come into con-
tact with DEF immediately with water or
remove DEF using a damp cloth and co ld
water. Ifthe DEF has already crystallized,
use a sponge and co ldwater to clean it. DEF residues crystallize after time and contam-
inate the affected surfaces.
!DEF
isnot a fuel additive and must not be
added to the fuel tank. IfDEF isadded to
the fuel tank, th iscan lead to engine dam-
age.
!Only screw on the DEF ref illbottle hand-
tight. Itcould otherwise bedamaged.
The DEF filler neck isunder the trunk floor.
XSwi tch the ignit ion off.
XOpen the trunk.
XLift up the trunk floor (Ypage 248).
XTurn DEF cap :counter-clock wiseand
remove it.
XTurn DEF filler cap ;counter-clockwise
and open it.
Filler cap ;issecured with a plastic strip.
150Refueling
Driving and parking

XUnscrew the protective cap from DEF refillbottle =.
XSet DEF refill bottle =as shown on the
filler neck and screw it clockwise until it is
hand-tight.
XPress DEF refill bottle =downwards.
The DEF tank is filled. This may take up to
one minute.
iTo top up between service intervals, fill
the DEF tank with approximately 1 gal
(3.8 l) of DEF. 1 gal (3.8 l)DEF is equivalent
to approximately 2 DEF refill bottles. Then
have the DEF supply checked at a qualified
specialist workshop and completely refilled
if necessary.
XRelease DEF refill bottle =.
When DEF refill bottle =is no longer
pressed down, filling stops. DEF refill bottle
= can be removed when it has been only
partially emptied.
XTurn DEF refill bottle =counter-clockwise
and remove it.
XInstall DEF filler cap ;on the filler neck
and turn it clockwise.
XReplace DEF cover :as shown and turn it
clockwise as far as it will go.
XFold the trunk floor down.
XClose the trunk lid.
XDrive faster than 10 mph (16 km/h).
The Check Additive See Operator's
Manualmessage goes out after approx-
imately one minute.
iIf the Check Additive See Opera‐
tor's Manualmessage continues to be
shown in the multifunction display, add an
additional bottle of DEF.
For further information on DEF, see
(
Ypage 341).
Parking
Important safety notes
GWARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields.
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
Parking151
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GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly
against rolling away. Otherwise, the vehicle
or its drivetrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe parking brake must be applied.
Rthe transmission must be in position Pand
the SmartKey must be removed from the
ignition lock.
Rthe front wheels must be turned towards
the curb on steep uphill or downhill gradi-
ents.
Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Information in the Digital Operator's
Manual
A description of how to switch off the engine
can be found in the Digital Operator's Manual.
Parking brake
GWARNING
If you must brake the vehicle with the parking brake, the braking distance is considerably
longer and the wheels could lock. There is an
increased danger of skidding and accidents.
Only use the parking brake to brake the vehi-
cle when the service brake is faulty. Do not
apply the parking brake too firmly. If the
wheels lock, release the parking brake until
the wheels begin turning again.
GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
If you brake the vehicle with the parking
brake, the brake lamps will not light up.
152Parking
Driving and parking

XTo apply:depress parking brake ;firmly.
When the engine is running, the $(USA
only) or J(Canada only) indicator lamp
lights up in the instrument cluster.
XTo release: depress the brake pedal and
keep it depressed.
XPull release handle :.
When the ignition is switched on or the
engine is running, the $(USA only) or
J (Canada only) indicator lamp goes out
in the instrument cluster.
Parking the vehicle for a long period
You can find information about this in the
Digital Operator's Manual.
Driving tips
General notes
Important safety notes
GWARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect, for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
GWARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the coun-
try in which you are driving. Some jurisdic-
tions prohibit the driver from using a mobile
phone while driving a vehicle. If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 ft (approximately 14 m) per
se cond.
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the
recommended tire pressure.
XRemove unnecessary loads.
XRemove roof racks when they are not nee-
ded.
XWarm up the engine at low engine speeds.
XAvoid frequent acceleration or braking.
XHave all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when driv-
ing in cold weather, in stop-start traffic and in
hilly terrain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Driving tips153
Driving and parking
Z

Emission control
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. For this
reason, only have work on the engine carried
out by qualified and authorized Mercedes-
Benz technicians.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet.
ECO display
You can find information about this in the
Digital Operator's Manual.
Braking
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
You can find information about this in the
Digital Operator's Manual.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
Further information can be found in the Digi-
tal Operator's Manual.
Wet roads
You can find information about this in the
Digital Operator's Manual.
Limited braking performance on salt-
treated roads
You can find information about this in the
Digital Operator's Manual.
Servicing the brakes
You can find information about this in the
Digital Operator's Manual.
AMG high-performance and ceramic
brakes
You can find information about this in the
Digital Operator's Manual.
154Driving tips
Driving and parking

Drivingon wet road s
Information in th eDigital Operator's
Manual
In th eDigital Operator's Manual you will fin d
information on th efollowing topics:
RHydroplanin g
RDriving on floode droads
Winte rdrivin g
GWARNING
If you shift down on aslipper yroad surfac ein
an attempt to increase th eengine's braking
effect ,th edrive wheels could los etheir grip.
There is an increase ddanger of skidding and
accidents .
Do no tshift down fo radditional engin ebrak-
in g on aslipper yroad surface.
GDANGER
If th eexhaus tpipe is blocke dor adequat e
ventilation is no tpossible, poisonous gases
suc has carbon monoxide (CO) may ente rth e
vehicle. Thi sis th ecase, e.g. if th evehicle
becomes trappe din snow. There is aris kof
fatal injury.
If you leav eth eengin eor th eauxiliar yheatin g
running ,mak esur eth eexhaus tpipe and are a
around th evehicle are clear of snow. To
ensur ean adequat esupply of fresh air, ope n a
window on th esid eof th evehicle that is no t
facin ginto th ewind.
Further information can be found in th eDigi-
ta lOperator's Manual.
Drivin gsystems
Mercedes-Benz Intelligent Drive
Mercedes-Ben zIntelligen tDrive stand sfo r
innovative driver assistanc eand safet ysys-
tems whic henhance comfor tand suppor tth e
driver in critical situations. Wit hthese intelli-
gen tco-ordinated systems Mercedes-Ben zhas set
amileston eon th epat htoward s
autonomous driving.
Mercedes-Ben zIntelligen tDrive embraces all
elements of active and passive safet yin on e
well though tout system –fo rth esafet yof th e
vehicle occupant sand that of other road
users.
Further information on drivin gsafet ysystems
(
Ypage 75) .
CruiseContro l
General notes
Cruis econtro lmaintain s aconstant road
speed fo ryou. It brake sautomatically in order
to avoid exceedin gth eset speed. On lon gand
steep downhill gradients ,especially if th e
vehicle is laden ,you mus tshift to alowe rgear
in time. By doin gso, you will mak euse of th e
braking effect of th eengine. Thi srelieves th e
load on th ebrake system and prevents th e
brake sfrom overheatin gand wearin gto o
quickly.
Use cruise contro lonly if road and traffic con-
dition smak eit appropriat eto maintain a
steady speed fo r aprolonged period. You can
stor eany road speed abov e20 mph
(30 km/h).
Important safet ynotes
If you fail to adapt your drivin gstyle, cruise
contro lcan neither reduce th eris kof an acci-
den tno roverride th elaws of physics. Cruis e
contro lcanno ttake into accoun tth eroad,
traffic and weather conditions. Cruis econtro l
is only an aid. You are responsible fo rth edis -
tanc eto th evehicle in front, fo rvehicle speed,
fo rbraking in goo dtime and fo rstayin gin
your lane.
Driving systems15 5
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Z

Do not use cruise control:
Rin road and traffic conditions which do not
allow you to maintain a constant speed e.g.
in heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
If there is a change of drivers, advise the new
driver of the speed stored.
GWARNING
If you call up the stored speed and it differs
from the current speed, the vehicle acceler-
ates or decelerates. If you do not know the
stored speed, the vehicle could accelerate or brake unexpectedly. There is a risk of an acci-
dent.
Pay attention to the road and traffic condi-
tions before calling up the stored speed. If you
do not know the stored speed, store the
desired speed again.
Cruise control lever
:To activate or increase speed
;To activate or reduce speed
=To deactivate cruise control
?To activate at the current speed/last
stored speed
When you activate cruise control, the stored
speed is shown in the multifunction display
for five seconds.
Information in the Digital Operator's
Manual
In the Digital Operator's Manual you will find
information on the following topics:
RActivation conditions
RStoring, maintaining and calling up a speed
RSetting a speed
RDeactivating cruise control
DISTRONIC PLUS
General notes
DISTRONIC PLUS regulates the speed and
automatically helps you maintain the dis-
tance to the vehicle detected in front. Vehi-
cles are detected with the aid of the radar
sensor system. DISTRONIC PLUS brakes
automatically so that the set speed is not
exceeded.
Change into a lower gear in good time on long
and steep downhill gradients. This is espe-
cially important if the vehicle is laden. By
doing so, you will make use of the braking
effect of the engine. This relieves the load on
the brake system and prevents the brakes
from overheating and wearing too quickly.
If DISTRONIC PLUS detects that there is a risk
of a collision, you will be warned visually and
acoustically. DISTRONIC PLUS cannot pre-
vent a collision without your intervention. An
intermittent warning tone will then sound and the distance warning lamp will light up in the
instrument cluster. Brake immediately in
order to increase the distance to the vehicle
in front or take evasive action provided it is
safe to do so.
For DISTRONIC PLUS to assist you when driv-
ing, the radar sensor system must be
switched on and operational; see "Radar sen- sor syste m" i
n the index.
DISTRONIC PLUS operates in range between
0 mph (0 km/h) and 120 mph (200 km/h).
Do not use DISTRONIC PLUS while driving on
roads with steep gradients.
156Driving system s
Driving an d parking

As DISTRONIC PLUS transmits radar waves, it
can resemble the radar detectors of the
responsible authorities. You can refer to the
relevant chapter in the Operator's Manual if
questions are asked about this.
iUSA only: This device has been approved
by the FCC as a "Vehicular Radar System".
The radar sensor is intended for use in an
automotive radar system only. Removal,
tampering, or altering of the device will void
any warranties, and is not permitted by the
FCC. Do not tamper with, alter, or use in
any non-approved way.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
iCanada only: This device complies with
RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1. This device may not cause harmful inter-
ference, and
2. This device must accept any interference
received, including interference that may
cause undesired operation of the device.
Removal, tampering, or altering of the
device will void any warranties, and is not
permitted. Do not tamper with, alter, or use
in any non-approved way.
Any unauthorized modification to this
device could void the user's autho
rity to
operate the equipment.
Important safety notes
GWARNING
Hybrid vehicles: be sure to read the "HYBRID" supplement. Otherwise, you could fail to rec-
ognize dangers.
GWARNING
DISTRONIC PLUS does not react to:
Rpeople or animals
Rstationary obstacles on the road, e.g. stop- ped or parked vehicles
Roncoming and crossing traffic
As a result, DISTRONIC PLUS may neither givewarnings nor intervene in such situations.
There is a risk of an accident.
Always pay careful attention to the traffic sit-
uation and be ready to brake.
GWARNING
DISTRONIC PLUS cannot always clearly iden-
tify other road users and complex traffic sit-
uations.
In such cases, DISTRONIC PLUS may:
Rgive an unnecessary warning and then
brake the vehicle
Rneither give a warning nor intervene
Raccelerate or brake unexpectedly
There is a risk of an accident.
Continue to drive carefully and be ready to
brake, in particular when warned to do so by
DISTRONIC PLUS.
GWARNING
DISTRONIC PLUS brakes your vehicle with up to 50% of the maximum possible deceleration.
If this braking force is insufficient, DISTRONIC
PLUS warns you visually and audibly. There isa risk of an accident.
In such cases, apply the brakes yourself and
try to take evasive action.
!If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes automati-
cally in certain situations.
To prevent damage to the vehicle, deacti-
vate DISTRONIC PLUS and the HOLD func- tion in the following or other similar situa-
tions:
Rwhen towing the vehicle
Rin the car wash
If you fail to adapt your driving style,
DISTRONIC PLUS can neither reduce the risk
of accident nor override the laws of physics.
DISTRONIC PLUS cannot take into account
the road, traffic and weather conditions.
DISTRONIC PLUS is only an aid. You are
responsible for the distance to the vehicle in
Driving systems157
Driving an d parking
Z

front, for vehicle speed, for braking in good
time and for staying in your lane.
Do not use DISTRONIC PLUS:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g.
in heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rwhen there is poor visibility, e.g. due to fog,
heavy rain or snow
DISTRONIC PLUS may not detect narrow
vehicles driving in front, e.g. motorcycles, or
vehicles driving on a different line.
In particular, the detection of obstacles can
be impaired if:
Rthere is dirt on the sensors or anything else covering the sensors
Rthere is snow or heavy rain
Rthere is interference by other radar sources
Rthere are strong radar reflections, for
example, in parking garages
If DISTRONIC PLUS no longer detects a vehi- cle in front, DISTRONIC PLUS may unexpect-
edly accelerate the vehicle to the stored
speed.
This speed may:
Rbe too high if you are driving in a filter lane
or an exit lane
Rbe so high in the right lane that you pass
vehicles driving on the left (left-hand drive
countries)
Rbe so high in the left lane that you pass
vehicles driving on the right (right-hand
drive countries)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
:To store the current speed or a higher
speed
;To store the current speed or a lower
speed
=To deactivate DISTRONIC PLUS
?To store the current speed or call up the
last stored speed
ATo set the specified minimum distance
Activating DISTRONIC PLUS
Activation conditions
In order to activate DISTRONIC PLUS, the fol-
lowing conditions must be fulfilled:
Rthe engine must be started. It may take up
to two minutes after pulling away before
DISTRONIC PLUS is operational.
Rthe parking brake must be released.
RESP®must be active, but not intervening.
RActive Parking Assist must not be activa-
ted.
Rthe transmission must be in position D.
Rthe driver's door must be closed when you
shift from Pto Dor your seat belt must be
fastened.
Rthe front-passenger door and rear doors
must be closed.
Rthe vehicle must not skid.
158Driving systems
Driving and parking