service MERCEDES-BENZ E-CLASS WAGON 2020 Owner's Guide

R
Set UpCall/C onnect Now #
Select afuncti on.
Mar kingan entry in the to-do listas comp le‐
te d
Multimedia system
4 InCar Offic e #
Select anent ryintheto -do list 0073 .
The follo wing functionsar eav ailable:
R Mar kth eselect edent ryas con clude dor
st ill open
R Call uptheselect edent ry0097
R Startaut omat icproce ssin gof theto -do
li st :Start To-doItems
No tingan inco min gcal l
Whe nyo ure cei vean incomin gcall apr om pt
appear sask ing whe ther thecall should be
accep ted, reject edornoted. #
Select Remind.
The callisreject edand automatical lyadded
to the"In Car Office" to-do list . Mer
cede s-Benz link Ov
ervie wof Mer cede s-Benz Link &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. #
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. #
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Using
Mercedes-Benz Link,va rious funct ions
and select edmobile phoneappscanbetransf er‐
re dto themedia display.
The Mercedes-B enzLink controlbo xsupplemen ‐
ta ry equipment isrequ ired forth is. Youcan obt
ain this at an aut hor ized Mercedes -Benz Cen‐
te r.
% The Mercedes-B enzLink controlbo xuses
th eAn droid oper ating system.
% The service prov ider isresponsible forth ese
apps andtheser vices andcontent conne c‐
te dto it.
Connecting Mercedes-B enzLink withth e
mu ltim edia system #
Conn ecttheMer cedes- BenzLinkcontrol bo x
wit hth eç USBportof themultimedia
con nect ionunit using asuit able connect ing
cable.
% Asuit able connect ingcable isavailable sep‐
ar atelyat an aut hor izedMer cedes-Ben zCen‐
te r.
Using Mercedes-Benz Link
Re quirement s:
R The Mercedes- BenzLink control bo xis con ‐
nec tedwit hth emultimedia system using the
ç USBport. Multimedi
asy stem 32
7

Multimedia
system:
4 Connec t5
Mercedes- BenzLink #
Select MBLink.
The mobile phonefunctionsand apps are
av ailable andshownonthemedia display.
Yo ucan find mor einf orma tionin theMer cedes-
Benz Linkcontrol bo xoper ating instruction s.
Ending Mercedes-Benz Link
Multimedia system:
4 Connec t5
Mercedes- BenzLink #
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit helect ricity .
or #
Disco nnect thecon nect ingcable between
th eMer cedes- BenzLinkcontrol bo xand the
multime diasystem.
% Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle
is statio nary. App
leCar Play® Ov
ervie wof App leCar Play® &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract edfrom the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. #
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. #
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system.
iPhone ®
func tionscan beused viathemultime‐
dia system using Apple CarPla y®
.The yar eoper‐
at ed using thecent ralcon trol elemen tor the Sir
i®
vo ice- oper ated con trol system. Youcan
act ivat eth evo ice- oper ated con trol system by
pr essing andholding the00E3 buttononthe
multifu nctionsteer ing wheel.
When usingApple CarPla y®
via thevo ice- oper‐
at ed con trol system, themultimedia system can
st ill be oper ated via theVo ice Cont rolSy stem
(/ page252).
Onl yone mobile phoneatatime canbecon nec‐
te dvia Apple CarPla y®
to themultimedia sys‐
te m.
The availabilit yof App leCarPla y®
ma yva ry
acc ordin gto thecount ry.
The service prov ider isresponsible forth is appli‐
cat ion and theser vices andcontent conne cted
to it.
Apple CarPla y®
is are gis tere dtra demar kof
Apple Inc.
Inf ormat iononApple CarPla y®
While usingApple CarPla y®
va rious funct ionsof
th emultimedia system, e.g.telephon yor the
media sourcesBlue tooth®
audio andiPod ®
,ar e
una vailable. 328
Multim ediasystem

Andr
oidAuto Andr
oidAutoove rview &
WARNIN GRisk ofdist ra ction from infor‐
mati onsystems andcomm unication s
eq uipment
If yo uoper ateinf ormat ionand comm unic a‐
tio neq uipme ntintegratedin theve hicle
when driving, youwill bedistract ed from the
tr af fic situ ation. Thiscou ldalso cau seyouto
lose control of theve hicle. #
Onlyoper ateth is eq uipmen twhen the
tr af fic situ ation per mits. #
Ifyo ucan notbe sur eof this, stop the
ve hicle whilstpa ying attention toroad
and traffic condi tions andoperate the
eq uipment withth eve hicle statio nary. Yo
umus tobse rveth eleg alrequ iremen tsforth e
cou ntryin whi chyouar ecur rentl ydr ivi ng when
op erati ng themultimedia system.
Mobile phonefunctionscan beused with
An droid Autousin gth eAn droid oper ating sys‐
te m on themultimedia system. Itis oper ated using
thecent ralcon trol elemen tor thevo ice
con trol. Youcan activat eth evo ice- opera tedcon ‐
tr ol system bypressing andholding the00E3
butt onon themultifunc tionsteer ing wheel.
When usingAndroid Autovia thevo ice- opera ted
contr olsystem, themultimedia system can still
be opera tedvia theVo ice Cont rolSy stem
(/ page252).
Onl yone mobile phoneatatime canbecon nec‐
te dvia Android Auto tothemultimedia system.
The availabilit yof An droid Autoand Android Auto
App sma yva ry acc ordin gto thecount ry.
The service prov ider isresponsible forth is appli‐
cat ion and theser vices andcontent conne cted
to it.
Inf orma tion onAndr oidAuto
While usingAndroid Auto,va rious funct ionsof
th emultimedia system, forex am ple themedia
sour ceBlue tooth®
audio, areno tav ailable.
On lyone routeguidan cecan beact ive at atim e.
If ro uteguidan ceisact ive on themultimedia sys‐
te m, itis closed whenrouteguidan ceisstar ted
on themobile phone. Connecting
amobile phoneviaAndr oidAuto
Re quirement s:
R The firs tacti vatio nof Andr oid Au toon the
multime diasystem mus tbe car ried out when
th eve hicle isstatio naryfo rsaf etyre ason s.
R The mobi lephon esuppo rts Andr oidAuto
fr om Andr oid5.0.
R The Andr oidAutoapp isins talled onthe
mobil ephone.
R Inorder touse thete lephon efunc tions,the
mobil ephone mustbe connect edtothemul‐
timedia system viaBlue tooth®
(/ pag e31 7).
If th er ewa sno prior Interne tconn ection, this
is es tablished withth euse ofthemobile
phone withAn droid Auto.
R The mobile phoneisconn ectedtothemulti‐
media system viatheUSB portç using a
suit able cable (/page34 7).
R AnInterne tcon nect ionisrequ ired forth efull
ra ng eof func tions forAndr oidAuto. 330
Multimedia system

Multimedia
system:
4 Connec t5
Android Auto #
Select themobile phonefrom thede vice list.
Ac cep ting/r eject ingtheda ta protection reg‐
ulat ions
A messag ewit hth edat apr otect ion regulations
appear s. #
Select Accept &Start .
or #
Select Decline &End.
Ac tiv atin gaut omati cst ar t #
Select StartAutoma tically0073.
St arting manuall y #
Select themobile phonefrom thede vice list.
Exiting AndroidAuto #
Press the00E2 buttononthemultifunc tion
st eer ing wheel, forex am ple.
% IfAn droid Autowa sno tdispla yedin thefo re ‐
gr ound beforedisconn ecting,theapplication
st ar ts inthebac kground when reconnect ed. Yo
ucan callupAndroid Autointhemain
menu.
Calling uptheAndr oidAutosound settings
Multimedia system:
4 Connec t5
Android Auto 5
Sound #
Select theto ne menu (/page 364).
Endi ngAndr oidAuto
Multimedia system:
4 Connec t5
Android Auto #
Select Disconnect.
The connect ionisended.
The mobile phonecontinues tobe supplied
wit helect ricity .
or #
Disco nnect thecon nect ingcable between
th emobile phoneandmultimedia system.
Mer cedes- Benzrecomme ndsdisconnecti ng
th econ nect ingcable onlywhen theve hicle is
st atio nary. Tr
ansf erre dve hicl edata withAndroidAuto
and Apple CarPla y® Ov
ervie wof transf erre dve hicl edata
When using Andr oidAutoor Apple CarPla y®
,cer‐
ta in vehicle datais transf erredto themobile
phone. Thisenables youto getth ebes tout of
select edmobile phoneservices. Vehicle datais
no tdir ectl yaccessible.
The follo wing system information istransmit ted:
R Softwarere lease ofthemultimedia system
R System ID(anon ymized)
The transf erofthis dat ais used tooptimize com‐
munication between theve hicle andthemobile
phone.
To do this, and toassig nse veralve hicles tothe
mobil ephone, ave hicle identif ierisrando mly
ge ner ated .
Thi sha sno conne ctionto theve hicle identif ica‐
tion number (VIN)andisdele tedwhen themulti‐
media system isrese t(/ page286).
The follo wing drivin gst atus datais trans mitted:
R Trans miss ionposit ionengaged Mult
imed iasystem 33
1

R
Near estaut hor ized Mercedes-Benz Center
R Other products andservices from Mer cedes-
Benz
Dat ais transf erreddur ing thecon nect iontothe
Mer cedes-Ben zCus tomer Cent er(/ page334) .
Call ingtheMer cedes- BenzCustomer Center
usi ng the multi mediasy stem
Re quirement s:
R Youha ve acc ess toaGSM network.
R The cont ract partner' sGSM networkco ver‐
ag eis available inthere spectiv ere gion.
R The ignition isswitc hedonsothat vehicle
dat acan betransf erredaut omatic ally.
Multimedia system:
4 Phone 5
ª Contac ts #
Call Mercedes meconnect.
The callismade.
Af terconf irmation, themultimedia system
sends there qu ired vehicle data.The data
tr ansf erissho wninthemedia display. Then,
youcan selectaser viceand becon‐
ne cted toaspec ialistat theMer cedes- Benz
Cus tomer Cent er.
Ar ranging aser vice appointment viaa
Mer cedes mecall
If yo uha ve act ivat ed themaint enanc emanag e‐
ment service, releva nt vehicle datais transf erred
aut omat icallyto theMer cedes- BenzCustomer
Cent er.Yo uwill then recei veindiv idual recom‐
mend ations rega rding themaint enanc eof your
ve hicle.
Re gardless ofwhe ther youha ve conse nted to
th emaint enanc emanag ement service, themulti‐
media system reminds youaf te ra cer tain
amount oftim eth at aser viceis due. Apr om pt
appear sask ing ifyo uwo uld liketo mak ean
app ointment. #
Toarra ng easer vice appointment :select
Call .
Af teryo ur agr eem entth eve hicle datais sent
and aMer cedes-Ben zCus tomer Cent er
em ployeedeals withyo ur appoin tment.The
inf ormat ionisthen sent toyour desi red
ser vice outle t. This
willcont actyouto conf irm theappoint‐
ment andifneces sarycon sult about the
de tails.
% Ifyo usele ctLat erafte rth eser vice messag e
appear s,themessag eis hidden andreap‐
pear sat alat er tim e.
Givi ngconsent todata transf erdur ing a
Mer cedes mecall
Re quirement s:
R Aser vice callisact ive using themultimedia
sy stem ortheove rhead control panel .
If th ebr eakdo wnand Mercedes meconnect
Concier geser vices areno tactiv ated on
Mer cedes me,theDo you consent tothe tran s-
fer ofyour vehicle dataandthevehicle's posi-
tion tothe Mercedes- BenzCustomer Centerin
order toimprove theprocess ingofyour request?
messag eappear s. #
Select Yes.
The releva nt vehicle datais sent automati‐
call y. Multimedia
system 333

Tr
ansf erre ddata during aMer cedes mecall
The data trans ferred dur ing aMer cedes mecall
depends onwhic hser vice isselect edinthe
vo ice con trol system and whether Mer cedes me
con nect services areactiv ated.
If no Mer cedes meconnect services areactiv a‐
te dand thedat apr otect ion prom pthas been
conf irmed thefo llo wing datais transm itted:
R Vehicle identif ication number
R Mer cedes mecustomer identif ication num‐
ber
R Reason forth einitiat ionofthecall
R Languag ese tin themultimedia system
R Conf irmation ofthedat apr otect ion prom pt
If acall ismade fora ser vice appointment via
th eser vice reminder ,th efo llo wing datama ybe
tr ansm itted:
R Cur rent mil eage and main tenance data
Tr ans feris possi bleassu ming there qu ired
dat atransf ertech nol ogy issu pp ortedby the
mobil eser vice operator and thequ alit yof
th emobile connect ionissuf ficie nt. If
Ac cid ent and Brea kdo wnManag eme ntis
cal led via thevo ice con trol system and no
ser vice hasbeen activated, but thedat apr otec‐
tion queryhas been confirm ed, thefo llo wing
dat acan also becalled upfrom theve hicle by
th eMer cedes- BenzCustomer Cent er:
R Current vehicle location
% Atthetime ofgoing topress, this func tion is
te ch nica llynotye tav ailable butcan besup‐
por tedin thefutur e.
If th edat apr otect ion prom pthas been reject ed
th efo llo wing datais transm itted:
R Reason forth einitiat ionofthecall
R Rejecti onofthedat apr otect ion prom pt Mer
cede sme connect No
teson Mer cedes meconnect
Mer cedes meconn ectprov ides thefo llo wing
ser vice s:
R Accid ent and brea kdo wnmana gement (me
butt on) R
Concierg eSer vice (whe nth eser vice isacti‐
va ted), appointm entrequ ests or similar (me
butt on)
R Mer cedes- Benzemergency callsy stem (aut o‐
matic emergency calland SOS button)
The Mercede s-BenzCustomer Centerand the
Mer cedes-Ben zemer gency callcent erare availa‐
ble foryo uar oun dth ecloc k.
The mebutt onand theSOS buttoncan befound
on theve hicle's overhead control panel
(/ page332).
Yo ucan also calltheMer cedes- BenzCustomer
Cent erusi ng themultimedia system
(/ page333).
Please note that Mer cedesme connectis a
Mer cedes-Ben zser vice.In emer gencie s,alwa ys
cal lth enation alemer gency service sfirs tus ing
th est andar dnat ionalemer gency service phone
num bers.In eme rgenci es,youcan also usethe
Mer cedes-Ben zemer gency callsy stem
(/ page336).
Obser vethecon ditions ofuse forMer cedes me
connect andother services. These canbe 33
4
Multimedia system

obt
ained intheMer cedes meportal:htt ps:/ /
me. secur e.mercedes -benz.com
Inf orma tion onMer cedes meconnect acci‐
dent andbreakd ownmana gemen t
The accident and brea kdo wnmanag eme ntcan
incl udeth efo llo wing functions:
R Supplem enttotheMer cedes- Benzemer‐
ge ncy callsy stem (/ page336)
If neces sary,thecon tact per son atthe
Mer cedes-Ben zemer gency callcent erfor‐
wa rdsth ecall toMer cedes meconn ect
br eakdo wnand accident management. For‐
wa rding thecall isho we verno tpossi bleinall
countr ies.
R Breakdo wnassi stanc eby amec hanicon
loc atio nand/ ortheto wing away oftheve hi‐
cle tothenear estaut hor ized Mercedes- Benz
Cent er
Yo uma ybe charge dfo rth ese services.
Mor einf ormation aboutMercedes meconnect
ser vices canbeobt ained intheMer cedes me
por tal:htt ps:/ /me .secure.m ercedes -benz.com Data
transf erre ddur ing Mer cedes mecon‐
ne ct cal lse rvices
The datatransf erreddur ing aMer cedes mecon‐
nec tcall depends onthere ason thecall wasini‐
tiat ed, whic hser vice isselect edinthevo ice
con trol system and whic hMer cedes meconnect
ser vices areactiv ated.
Whic hdat ais transf erredfo rth eser vices canbe
ta ke nfrom thecur rentl yva lid term sof use.
These canbeobt ained intheMer cedes mepor‐
ta l:htt ps:/ /me .secure.m ercedes -benz.com Mer
cedes-B enzemer gency callsystem Inf
orma tion ontheMer cedes- Benzemer‐
ge ncy callsystem
Yo ur vehicle iseq uipped withth eMer cedes- Benz
emer gency callsy stem ("eCall ").This featur ecan
help save lives intheeve ntofan acci dent. eCall
in no wayre places assistance prov ided from
dialing 911.
The Mercedes-B enzemer gency callsy stem is
av ailable forat lea sttenye arsst ar tin gfrom the
manuf acturingdate. Mer
cedes-Benz eCallonly functions inareas
wher emobil ephone coverage isavailable from
th ewir eless service prov ider s.Insuf ficie ntnet‐
wo rkcoverage from thewir eless service prov id‐
er sma yre sult inan emerg encycallnotbeing
tr ansmitt ed.
eCal lis ast andar dfeatur ein your Mer cedes-
Ben zve hicle. Inorder tofunction asintended ,
th esy stem relies onthetransmission ofdat a
de tailed inthe"Mer cedes- Benzemergency call
sy stem datatra nsmiss ion"sectionthat follo ws
( / pag e33 7).
To disable eCall,acus tomer mustvisit an
au thor ized Mercedes-B enzService depar tment
to deactiv ateth eve hicle's communication mod‐
ule.
Deactiv ationofthis mod ulepreve nts the
act ivat ion ofanyand allMer cedes mecon‐
nect services. Afterthe deactivatio nof
eC all,aut omati ceme rgency calland manua l
emer gency callwill notbe availab le.
The igniti onmus tbe swi tched onbef orean auto‐
matic emergency callcan bemade.
% eCallis acti vatedat thefa ct or y. Multimedia
system 335

%
eCall canbedeactiv ated byan aut hor ized
Mer cedes-Ben zdealer .Please note that in
th eeve ntow ner shipof theve hicle istrans‐
fe rred toano ther ow ner inits deacti vated
st at e, eCall willremain deactivated unles s
th ene wow ner visits an author ized
Mer cedes-B enzdealer shiptoreact ivat eth e
sy stem.
Ov ervie wof theMer cedes- Benzemergency
call system
eCall canhelp toreduce thetime between an
acciden tand thear riva lof emer gency service s
at thesit eof theacciden t.Ithelps locatean
acciden tsit ein places that aredif ficul tto
acc ess. However,eve nif ave hicle iseq uipped
wit heCal l,th is does notmean thesy stem isON.
As suc h,eCall doesnotre place dialing 911in the
eve ntofan acci dent.
The eme rgency callcan bemade automatical ly
( / pag e336) ormanuall y(/ page33 7). Onl y
mak eemer gency callsifyo uor other sar ein
need ofrescue.
Onl ymak eemerg encycallsifyo uor other sar e
in need ofrescue. Donotmak ean emerg ency call
intheeve ntofabr ea kdo wnorasimil arsit‐
ua tio n.
Di spl aysin the media display:
SOS READY :eC allav ailable
SO SNOT READY: theignition isno ton oreCall
is no tav ailable.
Dur ing anact ive emer gency call,0053 appe ars
in thedispla y.
Yo ucan find mor einf orma tionon there gional
av ailabilit yof eCall system at:htt p://
www .mercedes- benz.com /con nect_ecall .
% Ifth er eis amalfunct ionintheemer gency
cal lsy stem (e.g. amalfunct ionwithth e
speak er,micr ophone, airbag,SOS button), a
cor responding messageappea rsinthemul‐
tifun ction displa yof theins trument cluster.
Tr igg ering anaut omat icemer gency call
Re quirement s
R The ignit ionisswitc hedon.
R The star terbatt eryis suf ficie ntlych arge d.
If re stra int systems suchas airbags orEmer ‐
ge ncy Tensi oni ng Device sha ve been activated af
te ran accide nt,theMer cedes- Benzemer‐
ge ncy callsy stem mayaut omatic allyinitiat ean
emer gency call.
The eme rgency callhas been made:
R Avo ice con nection ismade totheMer cedes-
Benz emergency callcent er.
R Ames sage withacc iden tdat ais transm itted
to theMer cedes- Benzemergency callcent er.
The Mercedes-Be nzeme rgency callcent er
can trans mit theve hicle position datato one
of theemer gency callcent ers.
The SOS button intheove rhead control panel
fl ashes untilth eemer gency callis finis hed .
It is no tpo ssi ble to immed iatelyend anaut o‐
matic emergency call.
If no conne ctioncan bemade totheemer gency
ser vice sei th er,a cor responding message
appea rsinthemedia display. #
Dialth elocal emergency num beron your
mob ilephon e. 336
Multimed iasystem

Cr
eat ing abookm ark #
Sele ctAdd New Bookmark. #
Entera URL andaname. #
Select ¡.
Editin gaboo kmar k #
Highl ightabookmar k. #
Select p. #
Select Edit . #
EnteraUR Land aname . #
Select ¡.
De leting abo okmar k #
Highlight aboo kmar k. #
Select p. #
Select Dele te. #
Select Yes.
Cl os ingthe brow ser
Multimedia system:
4 Connec t5
z Browser #
Select åCloseBrowser . Tu
neIn radio Cal
ling up Inte rn et Radio
Re quirement s:
R The Interne tRa dio service isactiv ated.
R The datavo lume isavailable.
De pen dingon thecount ry,dat avo lume may
need tobe pur chased.
R Afast Int erne tconnection fordat atransmis‐
sion free ofinterfere nce.
The service sar ecou ntry-dependen t.
Fo rmor einf ormation, consultanauthor ized
Mer cedes-B enzCent er.
Multimedia system:
4 Radio 5
Þ Radio Source #
Select TuneIn Radio.
The Interne tRa dio displa yappear s.The last
st atio nse tst ar ts pla ying .
% The connectionqu alit ydepen dson thelocal
mobile phonerecep tion. In
te rn et Radio overview 1
Interne tRa dio prov ider
2 Selec tedcat egor y
3 Displa y(if con nectedto privat euser
accoun t)
4 Datatra nsf errate
5 Current statio nis stor ed asafa vo rite
6 Addition alinf ormation onthecur rent statio n 34
2
Multimedia system

Multimedia
system:
4 Radio 5
Þ Radio Source
5 SiriusXM Radio5
Z Option s #
Select ServiceInformation.
The service information screen appear s
sho wing thera dio IDand thecur rent sub‐
scr iptio nstatus . #
Establish ate lephon econ nection . #
Followtheser vice staf f's instruct ions.
The activatio npr oce ssma yta ke up toten
minut es.
% Youcan also have thesat ellit eser vice acti‐
va tedonline .To do so, please visithttp://
www .siriusxm. com(USA)orhtt p://
www .siriusxm. ca(Canada).
Switc hingonsat ellit era dio
Mu ltimed iasystem:
4 Radio 5
Þ Radio Source #
Select SiriusXM Radio. 360
Multimedia system