tires MERCEDES-BENZ E WAGON 2021 Owner's Manual

Infr
ared-r eflectiv ewindshi eldfunction ........ 143 Clim
atecontr ol........................................ 144
Ov ervie wof climat econt rolsy stems ..........1 44
Oper ating theclimat econ trol system ......... 145 Dr
ivin gand parking .................................. 151
Dr iving ............ ............ ........................ ........151
DY NA MIC SELE CTswitc h... .........................1 65
Au tomatic transmiss ion.............................. 168
Fu nctio nof the4MA TIC.............................. 171
Re fuel ing...... ............................................... 172
Pa rking ........................................................ 174
Dr iving and drivi ng safety systems .............. 181
Ve hicle towing instruct ions .........................2 36 Ins
trument Displa yand on-b oard
co mp uter ...... ............................................237
No teson theIns trument Displayand on-
boar dcom puter.............................. ............ 237
Ins trument Displayove rview ...................... 238
Ov ervie wof thebutt ons onthesteer ing
wheel ..................... .....................................2 39 Oper
ating theon- boar dcom puter.............. 239
Ov ervie wof displa yson themultifunc ‐
tion displa y... .................................... ........... 241
Hea d-up Display ............ ..............................241 MBUX
multimedia system ....................... 24 4
Ov ervie wand oper ation .................. ............ 244
Sy stem settings .............................. ............ 252
Na vig ation .......................................... ........256
Te lephon e........................................ ...........2 62
Mer cedes meand apps....... .............. .........265
Mer cedes -Benz emergency callsy stem ...... 273
Ra dio &media .................................. .......... 277
Sou ndsettings <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011> 284 Main
tenance andcare... .......................... 285
ASS YSTPL US service interva ldispla y........ 285
En gine compartment ...................... ............ 286
Cleanin gand care.......................................2 93 Br
eakdo wnassi stance ............................ 300
Emerg ency.......................................... ........300
Flat tire....... ................................................ 301 Batt
ery(v ehi cle) ....... .................................. 307
To w star tin gor towing away <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 313
Ele ctrica lfu ses ............ ................................317 Wheel
sand tires ...... ................................321
No teson noise orunusua lhandling char‐
act eristic s...................................................3 21
No teson regular lyinsp ecting wheels and
tir es ............................................................ 321
No teson sno wch ains ................................ 322
Ti re pressur e.............................................. 322
Loading theve hicle .................................... 329
Ti re labeling ................................................ 333
Def inition ofterm sfo rtir es and loading ..... 338
Cha nging awhee l..... .................................. 341
Emerg encysparewhee l..... ......................... 350 Te
ch nical data.......................................... 352
No teson tech nica lda ta <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011> 352
Ve hicle electr onics .....................................3 52
Ra dio oper ating permits forve hicle com‐
ponent s... ................................................... 354
Ve hicle identif ication plate,VIN and
engine number overview ............................ 354 Cont
ents 3

*
NO
TEImpairment oftheoper ating effi‐
cie ncy ofthere stra int systems from
ins talling accessor ypar tsor from repair s
or we lding Air
bags andEmerge ncy Tensi oni ng Device s,
as wellas con trol unit sand sensorsfo rth e
re stra int systems, maybe installed inthefo l‐
lo wing areas ofyour vehicle:
R Door s
R Door pillars
R Doo rsi lls
R Sea ts
R Cockpit
R Instrument cluster
R Cen terconsole
R Lateral roof frame #
Donotins tallacc essor ypar tssuc has
audio systems inthese areas. #
Donotcar ryout repair sor we lding. #
Have afte rm arke tins tallation ofacc es‐
sor ies carried out ataqu alif ied spec ial‐
is two rkshop. Yo
uco uld jeopar dizeth eoper ating safetyof your
ve hicle ifyo uuse parts,tir es and wheel sas well
as acc essor iesreleva nt tosaf etywhic hha ve not
be en approve dby Mer cedes-Ben z.Saf ety-re le‐
va nt systems, e.g.thebr ak esy stem, maymal‐
func tion.Onl yuse Mercedes- BenzGenuineP arts
or par tsof equal qualit y.Onl yuse tires, wheels
and accessor iesthat have been specif ically
appr ovedfo ryo ur vehicle model.
Mer cedes-Ben zGenuineP arts aresubject to
st rict qualit yins pec tions.Eac hpar thas been
spec iallyde veloped, manufactured orselec ted
fo rMer cedes-Benz vehicles andadap tedto
th em. Ther efor e, onl yMer cedes- BenzGenuine‐
Pa rts should beused.
Mor eth an 300,0 00 differe nt Mer cedes-Be nz
Ge nui neP arts areav ailable forMer cedes-Benz
model s.
All author ized Mercedes-B enzCent ersmaint ain
a supply ofMer cedes-B enzGenuineP arts for nece
ssaryser vice andrepair work.In addition,
st ra tegically locatedpar tsdeliv erycent erspr o‐
vide forqu ick and reliable partsser vice .
Alw aysspecify theve hicle identif ication number
(VIN) (/page35 4) when order ing Mer cedes-
Benz GenuineP arts. Oper
ator's Manual
This Oper ator's Manual describesallmodels and
all standar dand optio nal equipme ntavailable for
yo ur vehicle atthetime ofthis Opera tor's Man‐
ua lgoing topress. Countr y-specif icdif fere nces
ar epo ssi ble. No tethat your vehicle mayno tbe
eq uipped withall featur esdesc ribed. Thisisalso
th ecase forsy stems andfunc tionsre leva nt to
saf ety. Ther efor e, theeq uipment onyour vehicle
ma ydif ferfr om that inthedescr iption sand illus‐
tra tion s.
The original purchase agreement foryo ur vehicle
cont ains alis tof all ofthesy stems inyour vehi‐
cle.
Should youha ve anyqu estion scon cerning
eq uipment andoper ation, please consult an
aut hor ized Mercedes- BenzCenter. Gener
alno tes 21

*
NO
TEDama getotheve hicle duetodriv‐
ing toofast and due toimpact sto the
ve hicle underbody orsuspension compo‐
nent s In
thefo llo wing situat ions,in par ticular ,th er e
is arisk ofdamag eto theve hicle:
R The vehicle becomes grounded, e.g.ona
high curb oran unpavedro ad
R The vehicle isdriven toofa st over an
obs tacle ,e.g. acurb ,spe edbump orpot‐
hole
R Ahea vyobject strike sth eunderbody or
suspension componen ts
In situation ssuc has these, damag eto the
body ,underbody ,suspension componen ts,
wheels ortires ma yno tbe visible. Compo‐
nen tsdamag edinthis wa ycan unexpec tedly
fa ilor ,in thecase ofan acciden t,ma yno lon‐
ge rabso rbthere sulting forc eas intended.
If th eunderbody panelingisdamag ed,flam‐
mable materials suchas lea ves, grass or
twigs cancollect between theunderbody and th
eunderbody paneling.Thesematerials may
ignit eif th ey come intocont actwith hot
par tsof theex haus tsy stem. #
Have theve hicle checkedand repair ed
immediat elyat aqu alif ied spec ialist
wo rkshop.
or #
Ifdr iving safetyis im pair edwhile con‐
ti nui ng your jour ne y,pull over and stop
th eve hicle immediat ely, while paying
att ent ion toroad and traffic condi tions,
and cont actaqu alif ied spec ialistwo rk‐
shop. Ve
hicl eswith a48 Von-b oardele ctrical sys‐
te m (EQ Boo sttech nology) &
DANG ER Risk offata linj uryby touc hin g
damag edhigh -volt ageco mp onent s
Ve hicles witha48 Von-boar delectr icalsys‐
te m cont ainindivi dualhigh-v oltagecom po‐
nents. Thesehigh-voltagecom ponents are
under highvoltag e. If
yo umod ifycomp onent partsof these high-
vo ltag ecom pone ntsor touc hdamag edcom‐
pon entpar ts,yo uma ybe elec troc uted.
Hig hvo ltag ecom pone ntsma ybe damag ed
in an acc ident ,alt hough thedamag ema yno t
be visible. #
Neverper form modif icationstocom po‐
nent parts of high-v oltagecom ponents. #
Neverto uc hdamag edcomp onent parts
of high-v oltagecom ponent s. #
Neverto uc hco mp onent partsof high-
vo ltag ecom pone ntsaf te ran accide nt. Ve
hicles witha48 Von-boar delectr icalsystem
con tain high voltag ecom pone nts. These compo‐
nen tsaremar kedwit hahigh voltag elabel: 24
Generalno tes

R
Donotshi ftdo wn age ar man uallyin order to
br ak e.
R Avoid overstrai ning theve hicle, e.g.driving at
full thro ttle .
R Donotde pres sth eacceler ator pedal past
th epr essur epoint (kickdo wn).
R Onlyincr ease theengine speedgraduallyand
accelera tetheve hicle tofull spee daf te r
10 00 mile s(1 500 km).
This also app lieswhe nth eengine orpar tsof the
dr ivet ra in have been replaced.
Please alsoobser vethefo llo wing breakin g-in
no tes:
R Incer tain drivin gand drivin gsaf etysy stems,
th esensor sadjus taut omaticall ywhile acer‐
ta in dis tance isbe ing driven afte rth eve hicle
has been delivered orafte rre pair s.Fu llsy s‐
te m effectiv enes sis no tre ac hed untilth e
end ofthis teac h-in proce ss.
R Brak epads, brak edisc sand tires that are
eit her newor have been replaced onlyac h‐
ie ve optimum braking effect and grip afte r
se veralhundr edkilom eter sof driving. Com‐ pensat
efo rth ere duced braking effect by
appl ying grea terfo rc eto thebr ak epedal. No
teson optimiz edacceler ation If
all necess aryre qu iremen tsand activation con‐
dition sar efulf illed, thebes tpossible accelera‐
tion canbeachie vedfrom ast ands till.
Do notuse theop timiz edaccelera tiononpublic
ro ads. Individ ualwheels couldspin andyou
cou ldlos econtr olof theve hicle. Thereis an
incr eased risk ofskidding and/oraccident.
Be sureto obser vethesaf etyno tesand informa‐
tion onESP ®
(/ page18 4). Pu
lling away wit hop timi zed accel eration &
WARNIN GRisk ofskid ding and having
an acci dent from whe elsspi nning
Whe nyo uuse optim izedacc eler ation,ind i‐
vidual wheelsco uld spin andyouco uld lose
co ntro lof theve hicle. If
ESP ®
is deactiv ated, ther eis arisk ofskid‐
ding andaccident. #
Mak esur eth at no per son sor obs tacle s
ar ein theclose vicinityofyour vehicle. Re
quirement s:
R The vehicle hasbeen brok en in
(/ page15 4).
R Theve hicle andtires arein good condition.
R Youar eon ahigh -grip ro adw ay.
R The engine andtransmission areat nor mal
oper ating temp eratur e.
* NO
TEIncr eased weardue tooptimized
acceler ation When
pulling away wit hop tim ized acceler a‐
tio n,all com ponentsof thedr ivet ra in are
subje cted toave ry high load.
This canlead toinc reased component wear. #
Donotalw ayspull away wit hop tim ized
acc eleration. #
Engage the005B drive position (/page16 9). Dr
iving andparking 15
5

*
NO
TEEngi nedama gedue toexcess ively
hig hengi nespe eds The
enginewillbe damag edifyo udr ive wit h
th eengine intheov errevving rang e. #
Donotdr ive wi th theengine intheove r‐
re vving rang e. *
NO
TEWearing out thebr ak elinings by
continu ously dep ressing thebr ak epedal #
Donotdepr essthebr ak epedal contin‐
uousl ywhils tdr iving. #
Touse thebr aking effect of theengine,
shif tto alowe rge ar ingood time. *
NO
TEDama getothedr ivet ra in and
engin ewhen pulling away #
Donotwa rm uptheengine whilethe
ve hicle isstatio nary.Pull away immed i‐
at ely. #
Avoid high engine speeds anddriving at
full thro ttle untilth eengine hasreac hed
its operatin gte mp eratur e. *
NO
TEDama getothecat alytic converter
due tonon-co mbusted fuel The
engine isno tru nning smoothly and is
misf iring.
Non-c ombus tedfuel mayge tint oth ecat a‐
lyt iccon verter . #
Onlydepr esstheaccelera torpeda l
slig htly. #
Have thecause rectif ied imme diat ely at
a qu alif ied spec ialistwo rkshop. No
teson driving onsalt- treat edroads
The braking effect islimit edon salt-tr eated
ro ads.
Ther efor e, obse rveth efo llo wing notes:
R Due tosalt build-up onthebr ak ediscs and
br ak epads, thebr aking distan cecan increase
consi derablyor result inbraking onlyon one
side
R Maint ainamuc hgr eat ersaf edis tance tothe
ve hicle infront To
remo vesalt build-up:
R Brak eoccasionall ywhile paying attention to
th etra ffic con dition s
R Carefull ydepr essthebr ak epedal attheend
of thejour neyand when star tin gth ene xt
jour ney
No teson hydropl aning
Hyd roplaning cantake place onceacer tain
amount ofwa terhas accumu lated on thero ad
sur face.
Obs erve thefo llo wing notesdur ing heavyprecip‐
it ation orinconditions inwhic hhy droplaning
ma yocc ur:
R Reduce speed
R Avoid tireru ts
R Avoid sudden steer ing movements
R Brak ecar eful ly
% Also obser vetheno teson regular lych ecking
wheels andtires (/ page32 1). 15
8
Driving and parking

ve
hicle infront, forve hicle speed, forbr aking in
good timeandforst ay ing inlane.
% Inwint ryroad con dition s,themaximum
ef fect of 4MA TICcan beachie vedonl yif yo u
use wint ertires (M+ Stir es), withsn ow
ch ains ifnec essar y. Re
fueli ng Re
fueli ngtheve hicl e &
WARNIN GRisk offire or explosion from
fuel
Fu els arehighly flammab le. #
Fire,open flames ,smo kingand creat ion
of spar ksmus tbe avo ided. #
Swit choffth eignition and,ifav ailable,
th est atio naryheat er,bef oreand while
re fuel ingtheve hicle. &
WARNIN GRisk ofinju ryfrom fuels
Fu els arepoisonous andhazar dous toyour
healt h. #
Donotsw allo wfuel orletit co me into
co ntact withsk in, eyes orclo thing. #
Donotinhale fuelvapor . #
Keep childr enaway from fuel. #
Keep door sand windo wsclos edduring
th ere fuel ingprocess.
If yo uor other people comeintocont actwith
fuel, obser vethefo llo wing: #
Imm ediat elyrinse fuelof fyo ur skin wit h
soap andwater. #
Iffuel comes intocont actwithyo ur
ey es, immediat elyrinse them thor‐
oughl ywit hclean water.Seek medical
att entio nimm ediately . #
Ifyo usw allo wfuel, seek medicalatten‐
tio nimm ediat ely. Do notind uce vomit‐
ing. #
Cha ngeimmedi ately out ofclo thing that
has com eint ocon tact with fuel . &
WARNIN GRisk offire and explosion due
to electr ostatic charge
Ele ctrostatic charge can ignitefuel vapor . #
Beforeyo uopen thefuel filler cap or
ta ke hold ofthepum pnoz zle, touc hth e
me tallic vehicle body. #
Toavo idcreatin gano ther electr ostatic
ch arge ,do notget intoth eve hicle again
dur ing there fuel ingprocess. *
NO
TEDama gecau sed bythewr ong fuel Ve
hicles withaga soline engine:
Ev en small amounts ofthewr ong fuelcould
re sult indamag eto thefuel system, the
engine andtheemission control system. #
Onlyre fuel withlow- sulfur gasoline.
This fuelmaycont ainupto10%ethanol. Your
ve hicle issuit able foruse withE1 0fuel .
Ne verre fuel withone ofthefo llo wing fuels:
R Dies el 17
2
Driving and parking

speed
andtarget speed beforeactiv at‐
ing DSR. Obser
vetheno teson driving systems andyour
re sponsibili ty;yo uma yot her wise failto recog‐
nize dangers(/ page 181).
Yo uar ealw aysre sponsible forke eping control of
th eve hicle andforasse ssing whether thedo wn‐
hill gradient canbenego tiated. Depen dingon
ro ad sur face and tires, DSR mayno tal wa ys be
able tokeep tothetar getsp ee d. Sel ect ata rget
speed suitable forth een vironmen talcon dition s
and also applyth ebr ak es yourself ifre qu ired.
Ac tiv atin gor deac tivatin gDS R(D ow nhill
Speed Regulat ion)
Re quirement s:
R Youar edr ivin gat aspee dof 25 mph
(40 km/ h)or lowe r.
If th ecur rent vehicle speed istoohigh, the
Max. Speed 24mph messag eappear sin the
multifu nctiondisplay.
R ActiveDis tance AssistDIS TRONI Cis de acti ‐
va ted. Multimedia
system:
4 © 5
Set ting s5
Quick Access #
Select î.
A status displa yappear sin themultifunc tion
displa ywhen thefunc tion isactiv ated.
% When youswit chtotheG drive pr og ram,
th efunc tion isaut omaticall yactiv ated.
Changing thetar getspe ed #
Toincr ease thetar getspe ed: swipe
up wa rdsfrom thebo ttom ofcon trol panel
1.
R The target speed isincr eased by1mp h
(1 km/ h). #
Todec rease thetar getspe ed: swipe do wn‐
wa rdsfrom theto pof con trol panel 1.
R The target speed isdecr eased by1mp h
(1 km/ h).
The select edtarget speed appearsalon gwit h
th eî status displa yin themultifunc tiondis‐
pla y. Ac
tiv eSte ering Assis t Fu
nction ofActiv eSte ering Assis t
Ac tiveSt eer ing Assis tis onl yav ailable uptoa
speed of130mp h(210 km/h) .The system helps
yo uto stay inthecent erofthelane bymeans of
moder atesteer ing interve ntio ns.Dep endingon
th espeed driven, ActiveSt eer ing Assis tuses the
ve hicles ahead andlane markings asare fer‐
ence. 200
Driving andparking

R
The surround viewcam eraor there ar vie w
cam erais swit ched off.
R The side windo wsand slidin gsun roof are
com pletely clos ed.
R The blowe rfo rth eve ntil ation/he ating is
sw itched off.
R The windsh ield wipe rsw itchis in po sitio n
005A.
R The Sma rtKe yis at amin imum distance of
10 ft(3 m) away from theve hicle. Other wise,
th eta ilg atecould openunintentio nally.
R Forcar washes withacon veyo rsy stem: neu‐
tra l005C iseng aged.
% Incar washes withacon veyo rsy stem: ifyo u
lea vetheve hicle while itis being washed,
mak esur eth eSmar tKey islocat edinthe
ve hicle. Theparkposition 005Disother wise
aut omaticall yeng aged.
% If,afte rth ecar wash, youre mo vethewa x
fr om thewindshield andwiper rubber s,this
will preve ntsme aring and reduce wiper
noise. No
teson using apo we rwa sher &
WARNIN GRisk ofan acci dent when
us ing powe rwa sher swit hro und -spr ay
nozzl es
The waterje tcan caus eex tern all yin visi ble
damag e.
Com ponentsdamag edinthis wa yma yune x‐
pec tedly fail. #
Donotuse apo we rwa sher withro und-
spra yno zzles. #
Have damag edtires orchassis parts
re placed immediat ely. To
avo iddamag eto your vehicle, observethefo l‐
lo wing when usingapo we rwa sher :
R The Smar tKey isat amin imum distance of
10 ft(3 m) away from theve hicle. Other wise,
th eta ilg atecould openunintentio nally.
R Maintain adi st anc eof at leas t11 .8 in
(30 cm) totheve hicle.
R Vehicl eswith decorativ efo il: par tsof your
ve hicle areco veredwit hadecora tivefo il. Maint
ainadis tan ceofat leas t27 .6 in
(70 cm) between thefo il-c ove redpar tsof the
ve hicle andthenoz zleofthepo we rwa sher .
Mo vethepo we rwa sher nozzlearound whilst
cleaning. Thewaterte mp eratur eof the
po we rwa sher mustno tex ceed 140°F
(60°C ).
R Obse rveth einf ormation onthecor rect dis‐
ta nce intheim plement manufacturer'soper‐
ating instruction s.
R Donotdir ect thenoz zleofthepo we rwa sher
dir ectl yat sensitiv epar ts,e.g. tires, gaps,
elect rical com pone nts,batter ies, light sour‐
ces and ventil ation slits. Wa
shing theve hicl eby hand *
NO
TEEngi nedama gedue towa ter
ingr ess #
Take car eno tto point thewa terje t
dir ectly towa rdsth eair inle tgr ille belo w
th ehood. 29
4
Maint enanc eand care

Se
tting upthewa rning triang le #
Foldside reflect ors1 upw ards toform atri‐
ang leand attachat theto pusing upper
pr ess-s tud2. #
Foldlegs 3down and outtotheside. Fi
rs t-aid kit(sof t-si ded) overview Fir
st-ai dkit (softsided) 1isin thecar gocom‐
par tmen tin thelef t-hand stor ag ene t.
% Invehicles withaBur mes ter®
sur round
soun dsy stem, thefirs t-ai dkit (sof tsi de d) is
lo cat edinthetrunk when theve hicle is
deliv ered. Flat
tire No
tesin theeve ntofaflat tire &
WARNIN GRisk ofacci dent dueto aflat
tir e
A flat tirese verely affects thedr iving charac‐
te rist ics aswellas thesteer ing and braking
of theve hicle.
Ti re swith outrun-flat charact eristics : #
Donotdr ive wit haflat tire. #
Chan getheflat tireimm ediat elywit han
emer gency sparewheel orspar ewheel.
Alt ernat ivel y, consu ltaqu alif ied spe‐
cialis two rkshop.
Ti re swith run-flat charact eristics : #
Obse rveth einf ormation andwarning
no teson MOExt ended tires (run-f lat
tir e). Br
eakdo wnassis tance 30
1

In
theeve ntofaflat tire, thefo llo wing option s
ar eav ailable dependingon your vehicle's equip‐
ment :
R Vehicl eswith MOExt endedtir es: itis pos‐
sibl eto continu eth ejour neyfo ra shor t
per iod oftime. Makesur eyo uobse rveth e
no teson MOExt ended tires (run-f lattires)
(/ page302).
R Vehicl eswith aTIREF ITkit :yo ucan repair
th etir eso that itis poss ibletocontinu eth e
jou rney fora shor tper iod oftime. Todo this,
use theTIREFI Tkit (/ page303).
R Vehicl eswith Mercedes meconne ct:you
can makeacal lfo rbr eakdo wnassi stanc evia
th eov erhead control panel inthecase ofa
br eakdo wn(/ page26 7).
R Allvehicl es:chang eth ewheel
(/ page345).
% The emer gency sparewheel isonl yav ailable
in cer tain coun tries. No
teson MOExt ended tires (run-fl attires) &
WARNIN GRisk ofacci dent whendr ivi ng
in limp -hom emod e
Whe ndr ivi ng ineme rgency modeth ehan‐
dling charact eristic sar eim pair ed. #
Donotexc eed thespecif iedmaximum
speed oftheMOEx tende dtir es. #
Avoid anyabr uptst eer ing and driving
maneuv ersas wellas drivin gove r
obs tacle s(cu rbs, pothol es, off-r oa d).
Thi sap plies, in pa rticular ,to aloaded
ve hicle. #
Stop driving intheemer gency mod eif
yo uno tic e:
R Ban gingno ise
R Vehicle vibration
R Smok ewhic hsmells likeru bber
R Contin uousESP®
int erve ntio n
R Crac ks inthetir eside walls #
Afterdr iving inemerg encymode, have
th erims checkedby aqu alif ied spec ial‐ is
two rkshop withre ga rd totheir further
use. #
The defective tir emus tbe replaced in
eve rycase . Wi
th MOExt ended tires (run-f lattires), youcan
co ntinue todrive yo ur vehicle evenif th er eis a
tot alloss ofpressur ein on eor mor etir es. How‐
eve r,th etir eaf fect ed mus tno tsho wan ycle arly
vis ible da mag e.
Yo ucan recogni zeMOExt endedtir es by the
MOExt ended marking whichappea rson theside
wa llof thetir e.
Ve hicl eswith tirepr ess urelos swa rning sys‐
te m: MOExt endedtires ma yonly beused incon‐
junc tionwi th an act ivat ed tirepr essur eloss
wa rning system.
Ve hicl eswith tirepr ess uremonit oring sys‐
te m: MOExt endedtires ma yonly beused incon‐
junc tionwi th an act ivat ed tirepr essur emon itor‐
ing system. 302
Breakdo wnassis tance