towing MERCEDES-BENZ E WAGON 2021 Owner's Manual

Symbols
........................................................ 5 At
agl ance ....................................................6
Coc kpit ....... ..................... ..................... ..........6
Indica torand warning lam ps.........................1 0
Ov erhead controlpanel ................................ 12
Doo rcontr olpa nel and seatad jus tment .......14
Emerg enciesand brea kdo wns ............ .......... 16 Digita
lOp erator' sMa nua l......................... 18
Callin gup theDigit alOper ator's Manual ...... 18 Gene
ralno tes... .......................................... 20
Pr otect ing theen vironmen t... ....................... 20
Genuine Mercedes- Benzparts......................2 0
Oper ator's Manual ........................... .............2 1
Ser vice andvehicle operation ......................2 2
Oper ating safety.......... .................................2 3
Decl arati on ofconf ormity forwireless
ve hicle component s... ..................................2 5
Dia gno stics con nection ................................ 25
Qualif iedspec ialistwo rkshop ....................... 27
Cor rect useof theve hicle ............................. 27 No
tesfo rper sons withelectr onicmedi‐
cal aids..... ........................................ ............ 27
Pr oblems withyo ur vehicle ............... ............ 28
Re por tingsaf etydef ects ...............................2 8
Limit edWarrant y.......................................... 29
QR cod efo rre scue card... ............... .............2 9
Dat ast or ag e... ..............................................2 9
Cop yright ...................................................... 34 Occup
antsafety.... .....................................35
Re stra int system .............................. .............3 5
Sea tbel ts<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011> 37
Airb ags<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011><0011001100110011001100110011001100110011001100110011001100110011
00110011> 41
PRE-S AFE®
sy stem ....................................... 49
Saf elytranspor tingchildr enintheve hi‐
cle ...... ..........................................................5 0
No teson pets intheve hicle ............ .............6 3 Opening
andclosing .................................. 65
Smar tKey <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 65
Door s<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> 69
Ca rgocom partmen t... ..................................7 2
Sid ewi ndo ws<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011> 78
Sli ding sunroof <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011> 81Ro
ller sun blinds ...........................................8 5
Anti-t heftpr otect ion .....................................8 6 Seats
andstowing ..................................... 90
No teson thecor rect driver's seatpos i‐
tion <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011>.......90
Sea ts<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011>....91
St eer ing wheel ............................................ 103
Eas yentr yand exitfeatur e.........................1 05
Memor yfunction ........................................ 106
St ow agear eas ............................................ 108
Soc kets ........... ............................................ 121
Wi reless chargin gof themobile phone
and connect ionwithth eex terior ant enna ..123
Ins talling andremo ving thefloor mats ........ 125 Light
andvisibili ty................................... 126
Ext eriorlighti ng............. .............................126
Int erior ligh ting ........................................... 134
Wi ndsh ield wipe rand windsh ield wa sher
sy stem ........................................................ 136
Mir rors <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 140
Ar ea perm eable toradio waveson the
winds hield.................................................. 143 2
Contents

Infr
ared-r eflectiv ewindshi eldfunction ........ 143 Clim
atecontr ol........................................ 144
Ov ervie wof climat econt rolsy stems ..........1 44
Oper ating theclimat econ trol system ......... 145 Dr
ivin gand parking .................................. 151
Dr iving ............ ............ ........................ ........151
DY NA MIC SELE CTswitc h... .........................1 65
Au tomatic transmiss ion.............................. 168
Fu nctio nof the4MA TIC.............................. 171
Re fuel ing...... ............................................... 172
Pa rking ........................................................ 174
Dr iving and drivi ng safety systems .............. 181
Ve hicle towing instruct ions .........................2 36 Ins
trument Displa yand on-b oard
co mp uter ...... ............................................237
No teson theIns trument Displayand on-
boar dcom puter.............................. ............ 237
Ins trument Displayove rview ...................... 238
Ov ervie wof thebutt ons onthesteer ing
wheel ..................... .....................................2 39 Oper
ating theon- boar dcom puter.............. 239
Ov ervie wof displa yson themultifunc ‐
tion displa y... .................................... ........... 241
Hea d-up Display ............ ..............................241 MBUX
multimedia system ....................... 24 4
Ov ervie wand oper ation .................. ............ 244
Sy stem settings .............................. ............ 252
Na vig ation .......................................... ........256
Te lephon e........................................ ...........2 62
Mer cedes meand apps....... .............. .........265
Mer cedes -Benz emergency callsy stem ...... 273
Ra dio &media .................................. .......... 277
Sou ndsettings <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011> 284 Main
tenance andcare... .......................... 285
ASS YSTPL US service interva ldispla y........ 285
En gine compartment ...................... ............ 286
Cleanin gand care.......................................2 93 Br
eakdo wnassi stance ............................ 300
Emerg ency.......................................... ........300
Flat tire....... ................................................ 301 Batt
ery(v ehi cle) ....... .................................. 307
To w star tin gor towing away <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 313
Ele ctrica lfu ses ............ ................................317 Wheel
sand tires ...... ................................321
No teson noise orunusua lhandling char‐
act eristic s...................................................3 21
No teson regular lyinsp ecting wheels and
tir es ............................................................ 321
No teson sno wch ains ................................ 322
Ti re pressur e.............................................. 322
Loading theve hicle .................................... 329
Ti re labeling ................................................ 333
Def inition ofterm sfo rtir es and loading ..... 338
Cha nging awhee l..... .................................. 341
Emerg encysparewhee l..... ......................... 350 Te
ch nical data.......................................... 352
No teson tech nica lda ta <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011> 352
Ve hicle electr onics .....................................3 52
Ra dio oper ating permits forve hicle com‐
ponent s... ................................................... 354
Ve hicle identif ication plate,VIN and
engine number overview ............................ 354 Cont
ents 3

1
B-pil larwi th:
QR code foraccessi ngthere scue card →
29
2 Safetyve sts →
300
3 ; mebutt on →
267
0053 SOSbutton →
267
4 Checking and refilling operatingfluids →
356
St artin gassis tance →
311
5 Tow- star tin gor towing away →
313
6 Flattir e →
301 7
002F Hazardwa rning light system →
128
8 Fuelfiller flap with:
inf ormat ionlabel onfuel type →
172
Inf ormation labelon tirepr essur e →
324
QR code foraccessi ngthere scue card →
29
9 Tow- star tin gor towing away →
313
A Warning triang le →
300
B TIRE FITkit →
303
C First-ai dkit →
301 At
aglanc e– Em erge ncie sand brea kdo wns 17

Obser
vetheno teson driving systems andyour
re sponsibili ty;yo uma yot her wise failto recog‐
nize dangers(/ page 181).
Sy stem limit s
The system limits ofTraf fic Sign Assistappl yto
th ede tection oftraf fic sig ns (/ page 209) .
Speed limitsbel ow 12mp h(20 km/h) areno t
aut omaticall yadop tedby thesy stem asthe
st or ed speed. Temp oraryspeed restrictions (e.g.
fo ra cer tain tim eor due towe ather condition s)
can notbe proper lyde tected bythesy stem. The
maximum permissible speedapplying toave hi‐
cle withatrailer isno tde tected bythesy stem.
Ad jus tth espeed inthese situation s. &
WARNIN GRisk ofacci dent dueto Active
Spe edLimi tAssi stadap tingth eve hicle's
speed
The speed adoptedby ActiveSpe edLimi t
Assi stma ybe toohigh orincor rect insome
indi vidualcase s,su ch as:
R atspee dlimit sbelo w12 mp h(20 km/h) R
inwe tcond itions orinfog
R when towing atrailer #
Ensur eth at thedr iven speed complies
wit htraf fic re gulations. #
Adjus tth edr iving speed tosuit current
tr af fic and weather condition s. Fu
nction ofrout e-base dspee dadap tation
When ActiveDis tance AssistDIS TRONI Cis acti ‐
va ted, theve hicle speed willbeadap tedaccor d‐
ing lyto thero uteev ent sahead. Dependingon
th edr ive pr og ram sele cted, theve hicle negoti‐
at es aro uteeve ntaheadin an eco nomi cal,com‐
fo rtable ordynam icman ner.When thero ute
eve nthasbe en passe d,theve hicle acceler ates
ag ain tothestor ed speed. Thesetdis tance to
th eve hicle infront, vehicles detected aheadand
spe edrestrictions aheadar eta ke nint oacco unt.
Yo ucan activat eand deac tivatero ute-based
spee dadap tatio nin themultimedia system
(/ page19 8). Th
efo llo wing routeeve nts areta ke nint o
acco unt:
R Curves
R T-int ersect ions,ro und about sand tollst atio ns
R Turnsand exits
R Traf fic jams ahead(only with Liv eTraf fic
Inf ormation )
% When theto llst atio nis reac hed, ActiveDis ‐
ta nce AssistDIS TRONI Cad op tsthespeed as
th estor ed speed.
Also, thespeed isreduced ifth etur nsignal indi‐
cat ortochang elane sis swit ched on and one of
th efo llo wing situat ionsisde tected:
R Turning offat intersect ions
R Drivin gon slowing- down lanes
R Drivin gon lanes adjacenttoslo wing-do wn
lanes
The driver isresponsible forch oosing theright
speed andobser vingother road user s.This
applies inpar ticular tointersect ions,ro und ‐
about sand traffic lights, asroute-based speed Dr
ivin gand parking 19
7

ing
and parkingre mains withyo u. Mak esur e
th at no per son s,anim alsorobj ect set c. arein
th emaneuv ering rang e. &
WARNIN GRisk ofacci dent caused by
limit eddetection bythemaneuv ering
br ak efunc tion
The maneuv ering brak efunc tion cann ot
alw aysclear lyde tect peo ple. Other obstacle s
ar eno tde tected bythefunc tion.
In these cases, thefunc tion maybr ak e
unnec essarilyornotbr ak eat all. #
Alw ayspa ycar eful attention tothetra f‐
fi c situ ation; donotre ly on themaneu‐
ve ring brak efunc tionalone. #
Beready tobrak e. Sy
stem limit s
Obser vethesy stem limits ofthefo llo wing func‐
tion s:
R ActivePa rking Assist(/ page230 )
R Surround viewcam era(/ page22 3) The
man euvering brak efun ction isno tav ailable
in thefo llo wing situat ions:
R Oninclines
Ac tiv atin g/deac tivatin gthe mane uvering
ass ista nt
Mu ltimed iasystem:
4 © 5
Set ting s5
Assist ance
5 Camera &Parkin g #
Switc hManeuverin gAssist anceonoroff.
% ForDr ive Aw ayAssi st(/ pag e234) tofunc‐
tion, maneu vering assist ant mus tbe act ive. Ve
hicl eto wing instruct ions
The vehicle isno tsuit able forth euse oftow bar
sy stems that areused forflat towing ording hy
to wing, forex am ple. Attach ing and using tow bar
sy stems canlead todamag eon theve hicle.
When youar eto wing ave hicle withto w bar sys‐
te ms, safedr iving charact eristic scan notbe
guar anteed forth eto wing vehicle ortheto we d
ve hicle. Thevehicle-tr ailercombination may
sw erve from side toside. Complywithth eper‐
mitt edtowing methods (/page31 3) andth e ins
truct ions forto wing withbo th axle son the
gr ou nd (/ page 313). 23
6
Driving and parking

#
Remo vecap 1bytheta b. #
Addwa sher fluid. Ke
eping theair -water duct free #
Keep thear ea between thehood andthe
winds hieldfree ofdepos its,e.g .ice, snow
and leaves. Cleani
ngand care No
teson washing theve hicl ein acar wash &
WARNIN GRisk ofacci dent dueto
re duced braking effect afte rwa shing the
ve hicle
The braking effect isreduced afte rwa shing
th eve hicle. #
Afterth eve hicle hasbeen washed,
br ak ecar efully whilepaying attention to
th etraf fic condi tions untilth ebr aking
ef fect hasbee nful lyrestor ed. *
NO
TEDama gefrom automatic braking If
one ofthefo llo wing functionsis switc hed
on, theve hicle brak es aut omatically incer‐
ta in situat ions:
R ActiveBr ak eAssi st
R ActiveDis tance AssistDIS TRONI C
R HOLD functio n
R ActivePa rking Assist To
avo iddamag eto theve hicle, deactiv ate
th ese systems inthefo llo wing orsimilar sit‐
uation s: #
Dur ing towing #
Inacar wash *
NO
TEDama gedue touns uitable car
wa sh #
Beforedr iving intoacar wash mak e
sur eth at thecar wash issuit able for
th eve hicle dimensions. #
Ensur eth er eis suf ficie ntgrou nd clear‐
ance between theunderbody andthe
guide rails ofthecar wash. #
Ensur eth at theclear ance widthof the
car wash, inpar ticular thewidt hof the
guide rails, issuf ficie nt. To
avo iddamag eto your vehicle when usinga
car wash, ensur eth efo llo wing beforehand:
R ActiveDis tance AssistDIS TRONI Cis de acti ‐
va ted.
R The HOLD function isswitc hedoff. Maint
enanc eand care293

To
w star ting ortowing away Pe
rm itted towing methods *
NO
TEDama gefrom automatic braking If
one ofthefo llo wing functionsis switc hed
on, theve hicle brak es aut omatically incer‐
ta in situat ions:
R ActiveBr ak eAssi st
R ActiveDis tance AssistDIS TRONI C
R HOLD functio n
R ActivePa rking Assist
To avo iddamag eto theve hicle, deactiv ate
th ese systems inthefo llo wing orsimilar sit‐
uation s: #
Dur ing towing #
Inacar wash Mer
cedes-Benz recomme ndstransp orting your
ve hicle inthecase ofabr eakdo wn,rath er than
to wing itaw ay. Fo
rto wing, useato w rope ortow bar withbo th
axle son thegr ound. Donotuse tow bar sys‐
te ms.
* NO
TEDama getotheve hicle duetotow‐
ing away inc orrectl y #
Obs erve theins truction sand noteson
to wing away. Ve
hicl eswith rear whe eldrive
Bo th axle son
th egr ound Ye
s,max. 50km at50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised Ye
s,ifth esteer ing wheel is
fi xe din thecent erposition
wit hast eer ing wheel lock 4MA
TICvehicl es
Bo th axle son
th egr ound Ye
s,max. 50km at50 km/h
Fr ont axle
ra ised No
Re ar axle
ra ised No To
tow wit hara ised axle: towing should be
per form ed byato wing company. To
wing theve hicl ewith both axle son the
gr ound #
Obser vetheno teson theper mitt edtowing
me thods (/page31 3). #
Mak esur eth at thebatt eryis con nect edand
ch arge d.
Obser vethefo llo wing pointswhen thebatt eryis
disc harged:
R The engin ecann otbe star ted Br
ea kdo wnassista nce 31
3

R
The electr icpar king brak ecann otbe
re leased orapplied
R Vehicl eswith automatic transmiss ion:
The automatic transmiss ioncanno tbe shif‐
te dto position 005Cor005D
% Vehicl eswith automatic transmiss ion:If
th eaut omatic transmiss ioncann otbe shif‐
te dto position 005C,orthemultifunc tiondis‐
pla yin theins trument clusterdoes notsho w
an ything, have theve hicle transpor tedaw ay
( / pag e31 5). Atowing vehicle withlifting
eq uipment isrequ ired forve hicle transpor ta‐
tio n.
* NO
TEDama gedue totowing away at
exc essiv elyhigh speeds orove rlong dis‐
ta nces The
drivet ra in could bedamag edwhen tow‐
ing atexc essiv elyhigh speeds orover long
dis tances. #
Atowing speed of30 mph(50 km/h)
mus tno tbe exc eeded. #
Atowing distan ceof30 miles(50 km)
mus tno tbe exc eeded. &
WARNIN GRisk ofacci dent whento wing
a ve hicle whichis toohea vy
If ano ther vehicle istow- star tedor towe d
aw ay,its weight mustno texc eed theper mis‐
sible gross mass ofyour ow nve hicle, other‐
wise thefo llo wing could occur:
R The towing eyema ybecome detach ed.
R The vehicle/tr ailercombination may
sw erve oreve nro llo ver. #
Ifano ther vehicle istow- star tedor
to we daw ay,its weight mustno texc eed
th eper missible gross mass ofyour ow n
ve hicle. If
ave hicle mustbe tow- star tedor towe daw ay,
its per missib legross weight mustno texc eed the
per missible gross weight oftheto wing vehicle. #
Information ontheper missible gross mass of
th eve hicle canbefound ontheve hicle iden‐
tif ication plate(/ page35 4). #
Vehicl eswith automatic transmiss ion:Do
no topen thedr iver's door orfront passeng er
door ,ot her wise theaut omatic transmiss ion
aut omaticall yshif tsto position 005D. #
Installth eto wing eye(/ page31 7). #
Fasten theto w bar .
* NO
TEDama gedue toinc orrect connec‐
tion oftheto w bar #
Onlyconnect theto w rope ortow bar to
th eto wing eyes. #
Deact ivat eth eaut omatic locking mechanism
(/ page70). #
Donotactiv ateth eHOLD function. #
Deact ivat eth eto w- aw ay alar m(/ page88) . #
Deact ivat eAc tiveBr ak eAssi st
( / pag e209). #
Vehicl eswith automatic transmiss ion:
Shif tth eaut omatic transmiss iontoposition
005C. #
Release theelectr icpar king brak e. 31
4
Brea kdo wnassista nce

&
WARNIN GRisk ofacci dent dueto limi‐
te dsaf ety-re lat ed func tionsdur ing the
to wing proce ss
Saf ety-re lat ed func tionsar elimit edorno lon‐
ge rav ailable inthefo llo wing situat ions:
R The ignit ionisswitc hedoff.
R The brak esy stem orpowe rst eer ing sys‐
te m ismalfu nctioning.
R The ener gysupp lyor theon- boar delectr i‐
cal system ismalfunct ioning.
When your vehicle isthen towe daw ay,signif ‐
icant lymor eef fort ma ybe requ ired tosteer
and brak eth an isno rm allyre qu ired. #
Use ato w bar . #
Mak esur eth at thesteer ing wheel can
mo vefreely beforeto wing theve hicle
aw ay. *
NO
TEDama gedue toexcess ive tracti ve
po we r If
yo upull away shar ply, thetractiv epo we r
ma ybe toohigh andtheve hicles couldbe
damag ed. #
Pull away slo wlyand smoo thly. Lo
adi ng the vehicl efo rtr ans port #
Obser vetheno teson towing away
( / pag e31 3). #
Con nect theto w bar totheto wing eyein
or der toload theve hicle. #
Vehicl eswith automatic transmiss ion:
Shif tth eaut omatic transmiss iontoposition
005C.
% Ve
hicl eswith automatic transmiss ion:
The automatic transmiss ionmaybe locked
in posit ion005Dintheeve ntofdama getothe
electr icalsystem. Toshif tto 005C ,pr ov ide the
on-boar delectr icalsystem withpo we r
( / pag e31 1). #
Load theve hicle ontoth etra nspor ter. #
Vehicl eswith automatic transmiss ion:
Shif tth eaut omatic transmiss iontoposition
005D. #
Use theelectr icpar king brak eto secur eth e
ve hicle agains tro lling away. #
Onlysecur eth eve hicle bythewheels.
Ve hicl eswith ADSPL US (Adap tiveDam ping
Sy stem PLUS) &
WARNIN GRisk ofan acci dent when
tr ansp orting vehicles withAd aptive
Dam pingSy stem PLUS
When transpor tingvehicles withAd aptive
Dam pingSy stem PLUS, theve hicle/tr ailer
combination maybegin torock and star tto
skid. #
Load theve hicle correctl yont oth e
tr ans porter . #
Secur eth eve hicle onallfour wheel s
wit hsuit able tensi oni ng stra ps. Br
eakdo wnassis tance 31
5

R
Maximum permissible load3com prises the
gr os swe ight ofall vehicle occupants, load
and luggage.
R Recomme ndedtirepr ess ure 1forcold
tir es. The recomme ndedtirepr ess ures are
va lid forth emaximum permissible loadand
up tothemaximum permissible vehicle
speed.
Please alsonote:
R Information onper missib lewe ight sand loads
on theve hicle identif ication plate
(/ page35 4).
R Information ontirepr essur ein thetir epr es‐
sur eta ble (/ page32 4).
Fu rther relat ed subje cts:
R Determ inin gth emaximum permissible load
(/ page330)
R Noteson tirepr essur e(/ page322). Ste
psforDe term ining Correct Load Limit The
follo wing steps have been developed as
re qu ired ofall manuf acturersunder Title 49, Co
de ofU.S. Feder alRe gulations, Part57 5, pur‐
sua nttothe"N ational Traf fic and MotorVe hicle
Saf etyAc tof 1966". #
(1):Locat eth est at emen t“T he combined
we ight ofocc upant sand cargoshould never
exc eed XXX kgorXXX lbs.”on your vehicle's
placar d. #
(2): Determ ine thecombin edweight ofthe
dr iver and passeng ersth at will beriding in
yo ur vehicle. #
(3): Subtr actthecombin edweight ofthe
dr iver and passeng ersfrom XXX kgor
XXX lbs. #
(4): The resulting figur eeq uals theav ailable
amoun tof car goand luggageload capac ity.
Fo rex am ple, ifth e"XXX" amount equals
1, 400 lbs.and ther ewill befive 150lb pas ‐
seng ersin your vehicle, theamount ofavaila‐
ble cargoand luggageload capac ityis
65 0lbs. (1,40 0-75 0(5 x15 0) =650 lbs.) #
(5):De term ine thecombin edweight oflug‐
ga ge and cargobein gloaded ontheve hicle.
That weight mayno tsaf elyexc eed theav aila‐ ble
cargoand luggageload capac itycalc ula‐
te din Step 4. #
(6): Ifyo ur vehicle willbetowing atrailer ,
load from your trailer willbetrans ferred to
yo ur vehicle. Consult this manual todeter‐
mine howthis reduces theav ailable cargo
and luggageload capac ityofyour vehicle.
% Notall vehicles areper mitt edtotow a
trailer .To wing atrailer isonl yper mittedifa
tra iler -hit chisins talled. Please consult an
aut hor ized Mercedes -Benz dealer ifyo uha ve
an yqu estion sabout towing atrailer with
yo ur vehicle.
Ev en ifyo uha ve cal cul ated thetot alload care‐
full y,yo usho uld still mak esur eth at themaxi‐
mum permissible gross weight andthemaxi‐
mum gross axle weight rating ofyour vehicle are
no texc eeded. Details can befound ontheve hi‐
cle identif ication plate. 330
Wheels andtires