remote control MERCEDES-BENZ E320 2001 W210 Owner's Guide

178 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in starter switch to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the multifunction display
for approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.
The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.The speaker volume of a Tele Aid call can be adjusted
when using the volume control on the multifunction
steering wheel, for raising press buttonæ and for
lowering press buttonç.
To activate, press the “SOS” button, the Roadside
Assistance button or t he Informa tion bu tton¡,
depending on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* Optional – available only with COMAND System self-check
Initially, after turning the electronic key in starter
switch to position 2, malfunctions are detected and
indicated (the indicator lamps in the “SOS” button, the
Roadside Assistance button and the Information
button¡ stay on longer than 10 seconds or do not
come on). The message “TELE AID – VISIT
WORKSHOP” appears for approx. 10 seconds in the
multifunction display.

182 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
m ultifu nc tion d isplay. The Te le Aid system w il l tra nsm it
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.For services such as labor and/or towing charges may
apply. Refer to th e Roa dside Assistance ma nual for more
information.
These programs are only available in the USA:
•Sign and Drive services: Serv ices su ch as jump sta rt,
a few gallons of fuel or the replacement of a f lat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in starter switch to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 178 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.

186 Tele Aid
Technical
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and controlsOperationDrivingInstrument
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Remote door unlock
In t he c ase you have your vehicle locked unintentionally
(e.g. key inside vehicle), and the reserve key is not
handy, contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for
minimum of 20 seconds until the “SOS” button is
flashing. The message “EMERGENCY CALL –CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact with the
vehicle occupants.
If the trunk lock was pressed for more than 20 seconds
before door unlock authorization was received by the
Response Center, you must wait 15 minutes before
pressing trunck lock again.

253 Contents - Practical hints
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index
Practical hintsFirst aid kit .....................................254
Stowing things in the vehicle ......254
Fuses ................................................255
Hood .................................................257
Checking engine oil level .............260
Automatic transmission
fluid level ................................... 261
Coolant level ................................... 261
Adding coolant ...........................262
Windshield and headlamp
washer system ...........................263
Windshield and headlamp
washer fluid mixing ratio .........263Spare wheel, vehicle tools,
storage compartment ............... 264
Vehicle jack .................................... 265
Wheels ............................................ 266
Tire replacement ....................... 266
Rotating wheels ......................... 267
Spare wheel .................................... 268
Spare wheel bolts ...................... 268
Spare wheel .................................... 269
Changing wheels ............................271
Tire inflation pressure ..................276
Battery ............................................. 277
Jump starting ................................. 279
Towing the vehicle ........................ 282
Transmission selector lever,
manually unlocking ................. 284Exterior lamps ................................285
Headlamp assembly ...................286
Taillamp assemblies ..................289
Changing batteries in the
electronic main key .................. 291
Synchronizing
remote control ............................293
Emergency engine
shut-down ..................................293
Rear seat cushion ..........................294
Emergency operation of
sliding / pop-up roof .................295
Manual release for
fuel filler flap .............................296
Replacing wiper blade insert .......296
Trunk lamp .....................................298
Roof rack .........................................298

293 Electronic main key
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index Important!
Batteries contain materials that can harm the
environment if disposed of improperly. Recycling of
batteries is the preferred method of disposal. For
disposal, please follow manufacturer’s recommendation
on battery package.
Replacement Battery:
Lithium, type CR 2025 or equivalent.
Synchronizing remote control
The remote control may have to be resynchronized, if
the vehicle cannot be locked or unlocked.
To synchronize insert electronic key in starter switch.
The remote control should once again be operational.Emergency engine shut-down
If the engine can no longer be stopped using the
electronic key, the engine can be turned off by removing
two fuses.
For easy removal of fuses use the fuse extractor
(supplied with vehicle tool kit) to pull out the fuses
marked on the fuse chart as “ENGINE EMERGENCY
OFF”.
The fuse chart is also located in the vehicle tool kit,
seepage264.
For fuses see page 255.

328 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Choosing global or selective mode ........................... 32
Electronic main key .................................................... 25
Electronic reserve key ................................................ 26
Locking and unlocking .............................................. 31
Mechanical keys .......................................................... 34
Remote control ............................................................ 25
Summer opening/convenience feature ................... 33
CHECK ENGINE malfunction indicator lamp ............234
Check regularly and before a long trip ...................... 231
Checking engine oil level
Via engine oil level indicator ...................................117
Via oil dipstick ...........................................................260
Child restraint ..................................................... 60, 67, 78
Cleaning and care of the vehicle .................................300
Clock, setting ................................................................... 111
Coin holder in glove box lid ......................................... 163
COMAND, radio and telephone ....................................176
Combination switch ...................................................... 122
Consumer information ..................................................324
Control and operation of radio transmitters ..............176
COOLANT (coolant level) -
malfunction and warning messages ......................245
Coolant level ................................................................... 261
Adding coolant ..........................................................262
Checking .................................................................... 261COOLANT TEMP. -
malfunction and warning messages ..................... 246
Coolant temperature gauge ............................................ 90
Coolants .......................................................................... 322
Anticorrosion/antifreeze quantity ........................ 323
Cruise control ................................................................. 212
Cup holder
In center console ....................................................... 165
In glove box lid .......................................................... 163
In rear bench armrest ............................................... 162
DDaytime running lamps ................................................120
Deep water
Driving instructions ................................................. 211
DISPLAY DEFECTIVE (engine control unit) -
malfunction and warning messages ..................... 240
DISPLAY DEFECTIVE (several systems) -
malfunction and warning messages ..................... 240
Display illumination ........................................................ 89
Doors .................................................................................. 35
Drinking and driving .................................................... 203
Drive sensibly - Save Fuel ............................................ 203
Driving instructions ..................................................... 203
Driving off ...................................................................... 205

329 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
EELEC. STABIL. PROG. - malfunction and
warning messages ....................................................252
Electronic main key ......................................................... 25
Changing batteries ................................................... 291
Synchronizing remote control ................................293
Electronic stability program (ESP) ..............................220
Control switch ...........................................................222
Malfunction indicator lamp .....................................237
Synchronizing ........................................................... 221
Warning lamp ............................................................237
Emergency call
See Tele Aid ............................................................... 178
Emergency engine shut-down .....................................293
Emergency tensioning retractor (ETR) ......................... 69
SRS Indicator lamp ...................................................236
Emergency trunk lid release button ............................. 42
Emergency unlocking in case of accident ................... 38
Emission control ............................................................ 189
Emission control label .................................................. 310
Engine compartment .....................................................257
ENGINE FAN - malfunction and
warning messages ....................................................244
Engine malfunctionCHECK ENGINE malfunction
indicator lamp ...................................................... 234
Engine Oil Additives ..................................................... 320
Engine oil consumption ................................................ 118
Engine oil level
Checking ............................................................. 117, 260
Warning ..................................................................... 250
ENGINE OIL LEVEL -
malfunction and
warning messages ................................................... 250
Engine oil level indicator .............................................. 117
Engine oils ..................................................................... 320
ESP (Electronic Stability Program) ............................ 220
Control switch .......................................................... 222
Malfunction indicator lamp .................................... 237
Synchronizing ...........................................................221
Warning lamp ........................................................... 237
ETR (Emergency tensioning retractor) .........................69
SRS Indicator lamp .................................................. 236
Exterior lamp switch ..................................................... 119
Exterior lamps ............................................................... 285
Additional turn signals on the
exterior mirror ..................................................... 290
Headlamp assembly ................................................. 286
High mounted stop lamp ......................................... 290
Low and high beams ................................................ 287

333 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
NNavigation system - Multifunction display ................ 105
Night security illumination ......................................... 120OOn-board diagnostic system .........................................234
Operator’s manual ............................................................. 8
Outside temperature indicator ...................................... 90
Overhead control panel ................................................... 21PPanic button ...................................................................... 34
Parcel net in front passenger footwell ....................... 169
Parking ............................................................................205
Parking assist (Parktronic) ..........................................224
Malfunction ...............................................................228
Parktronic switch ......................................................228
Sensors .......................................................................225
Warning indicators ...................................................226
Parking brake ............................. 202, 204, 205, 221, 235
PA R K I N G BR A K E -
malfunction and warning messages ......................244Power assistance ........................................................... 204
Power seats front ..............................................................46
Power windows ............................................................... 154
Blocking of rear door window operation ............... 155
Opening and closing ...................................................33
Synchronizing power windows ............................... 156
Problems with your vehicle ............................................ 14
Product information .......................................................... 7
RRadio transmitters ......................................................... 176
Rain sensor ..................................................................... 123
Rear seat cushion .......................................................... 294
Rear view mirrors ............................................................82
Antiglare night position .............................................82
Exterior ......................................................................... 83
Inside ............................................................................82
Parking position ..........................................................85
Storing mirror positions in memory ........................84
Rear window defroster .................................................. 130
Rear window sunshade ................................................. 160
Remote control .................................................................29
Battery replacement .................................................291

336 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Trunk ................................................................................. 39
Remote opening .......................................................... 29
Separately locked ........................................................ 40
Trunk lamp .....................................................................298
Trunk lid
Emergency release ..................................................... 42
Release switch ............................................................. 41
Turn signal failure ......................................................... 122
Turn signals .................................................................... 122
VVanity mirrors ................................................................ 161
Vehicle jack .....................................................................265
Vehicle tools ....................................................................264WWarranty coverage .........................................................308
WASHER FLUID - malfunction and
warning messages .................................................... 251
What you should know at the gas station ..................229Wheels ............................................................................ 266
Changing .................................................................... 271
Light alloy wheels .................................................... 304
Rims and tires ........................................................... 313
Rotating ..................................................................... 267
Spare wheel ..............................................268, 269, 270
Where to find it ................................................................ 13
Windshield and headlamp washer
fluid mixing ratio ..................................................... 263
Windshield and headlamp
washer system
Refilling ..................................................................... 263
Winter driving ................................................................ 210
Winter driving instructions ......................................... 209
Wiper blade
Replacing insert ....................................................... 296