MERCEDES-BENZ E320 2002 W210 User Guide

8 Introduction
Operator’s manual
This Operator’s Manual contains a great deal of useful information. We urge you to read it carefully and familiarize
yourself with the vehicle before driving.
For your own safety and longer service life of the vehicle, we urge you to follow the instructions and warnings
contained in this manual. Ignoring them could result in damage to the vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow instructions is not covered by the Mercedes-Benz Limited Warranty.
Your vehicle may have some or all of the equipment described in this manual. Therefore, you may find explanations
for optional equipment not installed in your vehicle. If you have any questions about the operation of any equipment,
your authorized Mercedes-Benz Center will be glad to demonstrate the proper procedures.
Service and warranty information
The Service and Warranty Information Booklet contains detailed information about the warranties covering your
Mercedes-Benz, including:
•New Car Limited Warranty,
•Emission System Warranty,
•Emission Performance Warranty,
•California, Massachusetts, and Vermont Emission Control System Warranty
(California, Massachusetts, and Vermont only),
•State Warranty Enforcement Laws (Lemon Laws).
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9 IntroductionImportant notice for California retail buyers of Mercedes-Benz automobiles
Under California law you may be entitled to a replacement of your vehicle or a refund of the purchase price or lease
price, if Mercedes-Benz USA, LLC and / or its authorized repair or service facilities fail to fix one ore more substantial
defects or malfunctions in the vehicle that are covered by its express warranty after a reasonable number of repair
attempts. During the period of 18 months from original delivery of the vehicle or the accumulation of 18 000 miles on
the odometer of the vehicle, whichever occurs first, a reasonable number of repair attempts is presumed for a retail
buyer or lessee if one or more of the following occurs: (1) the same substantial defect or malfunction results in a
condition that is likely to cause death or serious bodily injury if the vehicle is driven, that defect or malfunction has
been subject to repair two or more times, and you have directly notified Mercedes-Benz USA, LLC in writing of the
need for its repair and have given us a direct opportunity to perform a repair ourselves, (2) the same substantial defect
or malfunction of a less serious nature than category (1) has been subject to repair four or more times and you have
directly notified us of the need for its repair and given us the opportunity to repair ourselves, or (3) the vehicle is out
of service by reason of repair of the same or different substantial defects or malfunctions for a cumulative total of
more than 30 calender days. Written notification should be sent to us, not a dealer, at Mercedes-Benz USA, LLC,
Customer Assistance Center, One Mercedes Drive, Montvale, NJ 07645-0350.
Maintenance
The Service Booklet describes all the necessary maintenance work which should be performed at regular intervals.
Always have the Service Booklet with you when you take the vehicle to your authorized Mercedes-Benz Center for
service. The service advisor will record each service in the booklet for you.
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10 Introduction
Roadside assistance
The Mercedes-Benz Roadside Assistance Program provides factory trained technical help in the event of a breakdown.
Calls to the toll-free Roadside Assistance number:
1-800-FOR-MERCedes (in the USA)
1-800-387-0100 (in Canada)
will be answered by Mercedes-Benz Customer Assistance Representatives 24 hours a day, 365 days a year.
For additional information refer to the Mercedes-Benz Roadside Assistance Program brochure in your glove box.
Change of address or ownership
If you change your address, be sure to send in the “Change of Address Notice” found in the Service and Warranty
Information Booklet, or simply call the Mercedes-Benz Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100. It is in your own interest that we can
contact you should the need arise.
If you sell your Mercedes, please leave all literature with the vehicle to make it available to the next operator.
If you bought this vehicle used, be sure to send in the “Notice of Purchase of Used Car” found in the Service and
Warranty Information Booklet, or call the Mercedes-Benz Customer Assistance Center (in the USA) at
1-800-FOR-MERCedes, or Customer Service (in Canada) at 1-800-387-0100.
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11 IntroductionOperating your vehicle outside the USA or Canada
If you plan to operate your vehicle in foreign countries, please be aware that:
•Service facilities or replacement parts may not be readily available,
•unleaded gasoline for vehicles with catalytic converters may not be available; the use of leaded fuels will damage
the catalysts,
•gasoline may have a considerably lower octane rating, and improper fuel can cause engine damage.
Certain Mercedes-Benz models are available for delivery in Europe under our European Delivery Program. For details,
consult your authorized Mercedes-Benz Center or write to:
In the USA: In Canada:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350Mercedes-Benz Canada, Inc.
European Delivery Department
849 Eglinton Avenue East
Toronto, Ontario M4G 2L5
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12 Introduction
We continuously strive to improve our product, and ask for your understanding that we reserve the right to make
changes in design and equipment. Therefore, information, illustrations and descriptions in this Operator’s Manual
might differ from your vehicle.
Optional equipment is also described in this manual, including operating instructions wherever necessary. Since they
are special-order items, the descriptions and illustrations herein may vary slightly from the actual equipment of your
vehicle.
If there are any equipment details that are not shown or described in this Operator’s Manual, your authorized
Mercedes-Benz Center will be glad to inform you of correct care and operating procedures.
The Operator’s Manual and Service Booklet are important documents and should be kept with the vehicle.
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13 IntroductionWhere to find it
The Operator’s Manual is divided into eight sections:
• Instruments and controls: An overview of all the controls that can be operated from the driver’s seat.
•Operation: Information on the vehicle’s equipment and its operation.
•Driving: Important information on driving.
• Instrument cluster display: Displays and indicator lamps on the instrument cluster with brief instructions.
•Practical hints: Assistance and instructions in the event of an emergency.
• Car care: Instructions on caring for your vehicle.
• Technical data: All the important technical data for your vehicle as well as consumer information such as fuels,
coolants, lubricants etc. is contained here.
•Index: Key terms to help you find a topic quickly.
Other documents may also be supplied, depending on your vehicle’s equipment.
Explanation of color used:
Warning notices for the protection of yourself and
others appear on red background.
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14 Introduction
Problems with your vehicle
If you should experience a problem with your vehicle, particularly one that you believe may affect
its safe operation, we urge you to immediately contact your authorized Mercedes-Benz Center to
have the problem diagnosed and corrected if required. If the matter is not handled to your
satisfaction, please discuss the problem with the Mercedes-Benz Center management, or if
necessary contact us at the following addresses:
In the USA: Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada: Customer Relations Department
Mercedes-Benz Canada, Inc.
849 Eglinton Avenue East
Toronto, Ontario, M4G 2L5
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15 Introduction
For the USA only:
The following text is published as required of manufacturers under Title 49, Code of U.S. Federal Regulations,
Part 575 pursuant to the “National Traffic and Motor Vehicle Safety Act of 1966”.Reporting Safety Defects
If you believe that your vehicle has a defect which could cause a crash or could cause injury or
death, you should immediately inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems between you, your dealer, or Mercedes-Benz USA,
LLC.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-888-327-4236 or write
to: NHTSA, U.S. Department of Transportation, Washington, D.C. 20590. You can also obtain other
information about motor vehicle safety from the Hotline.
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17 Contents – Instruments and controls
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car care Index
Instruments and controlsInstruments and controls ............... 18
Center console .............................. 20
Overhead control panel ............... 21
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