remote control MERCEDES-BENZ E320 2002 W210 Owner's Guide

178 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Tele Aid (optional for Canada)
Important!
The initial activation of the Tele Aid system may only be
performed by completing the subscriber agreement and
placing an acquaintance call using the “SOS” button.
Failure to complete either of these steps will result in a
system that is not activated. If the system is not
activated the indicator lamp in the “SOS” button stays
on after turning electronic key in steering lock to
position 2 and the message “TELE AID – NOT
ACTIVATED” will be shown in the multifunction display
for approx. 10 seconds.
If you have any questions regarding activation, please
call the Response Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types of response;
automatic and manual emergency, roadside assistance
and information.
The Tele Aid system is operational providing that the
vehicle’s battery is charged, properly connected, not
damaged and cellular and GPS coverage is available.The speaker volume of a Tele Aid call can be adjusted
when using the volume control on the multifunction
steering wheel, for raising press buttonæ and for
lowering press buttonç.
To activate, press the “SOS” button, the Roadside
Assistance button or the Information button¡,
depending on the type of response required.
Shortly after the completion of your Acquaintance Call,
you will receive a user ID and password via first call
mail. By visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access to account
information, remote door unlock, Info Services
* profile
and more.
* Optional – available only with COMAND System self-check
Initially, after turning the electronic key in steering lock
to position 2, malfunctions are detected and indicated
(the indicator lamps in the “SOS” button, the Roadside
Assistance button and the Information
button¡ stay on longer than 10 seconds or do not
come on). The message “TELE AID – VISIT
WORKSHOP” appears for approx. 10 seconds in the
multifunction display.
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182 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Roadside Assistance button 
Located below the center armrest cover is the Roadside
Assistance button. Pressing and holding the
button (for longer than 2 seconds) will initiate a call to a
Mercedes-Benz Roadside Assistance dispatcher. The
button will flash while the call is in progress. The
message “ROADSIDE ASSISTANCE – CONNECTING
CALL” will appear in the multifunction display. When
the connection is established, the message “ROADSIDE
ASSISTANCE – CALL CONNECTED” appears in the
multifunction display. The Tele Aid system will transmit
data generating the vehicle identification number,
model, color and location (subject to availability of
cellular and GPS signals).
A voice connection between the Roadside Assistance
dispatcher and the occupants of the vehicle will be
established. When a voice connection is established the
audio system mutes and the message “TELE AID –
ROADSIDE ASSISTANCE CALL ACTIVE” appears in the
multifunction display. The nature of the need for
assistance can then be described. The Mercedes-Benz
Roadside assistance dispatcher will either dispatch a
qualified Mercedes-Benz technician or arrange to tow
your vehicle to the nearest Mercedes-Benz Center.For services such as labor and/or towing charges may
apply. Refer to the Roadside Assistance manual for more
information.
These programs are only available in the USA:
•S ign an d Drive s erv ices : Ser vi ces such as jump start,
a few gallons of fuel or the replacement of a flat tire
with the vehicle spare tire are obtainable,
•Remote Vehicle Diagnostics: This function permits
the Mercedes-Benz Roadside Assistance dispatcher
to download malfunction codes and actual vehicle
data.
Notes:
The indicator lamp in the Roadside Assistance
button remains illuminated in red for approx.
10 seconds during the system self-check after turning
electronic key in steering lock to position 2 (together
with the “SOS” button and the Information
button¡).
See system self-check on page 178 when the indicator
lamp does not light up in red or stays on longer than
approximately 10 seconds.
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186 Tele Aid
Technical
data Instruments
and controlsOperationDrivingInstrument
cluster displayPractical hints Car care Index
Remote door unlock
In the case you have your vehicle locked unintentionally
(e.g. key inside vehicle), and no other key is available,
contact the Mercedes-Benz Response Center at
1-800-756-9018 (in the USA) or 1-888-923-8367 (in
Canada). You will be asked to provide your password
which you provided when you completed the subscriber
agreement.
Then return to your vehicle and press trunk lock for
minimum of 20 seconds until the “SOS” button is
flashing. The message “EMERGENCY CALL –CALL
CONNECTED” appears in the multifunction display.
As an alternative, you may unlock the vehicle via
Internet using the ID and password sent to you shortly
after the completion of your Acquaintance Call.
The Response Center will then unlock your vehicle with
the remote door unlocking feature.Notes:
The remote door unlock feature is available if the
relevant cellular phone network is available.
The SOS button will flash and the message
“EMERGENCY CALL – CALL CONNECTED” will appear
in the multifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response Center
spe cialist will attempt to establis h voic e con tact wit h t he
vehicle occupants.
If the trunk lock was pressed for more than 20 seconds
before door unlock authorization was received by the
Response Center, you must wait 15 minutes before
pressing trunck lock again.
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255 Contents – Practical hints
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index
Practical hintsFirst aid kit .....................................256
Stowing things in the vehicle ......256
Fuses ................................................257
Hood .................................................259
Checking engine oil level .............262
Automatic transmission
fluid level ...................................263
Coolant level ...................................263
Adding coolant ...........................264
Windshield and headlamp
washer system ...........................265
Windshield and headlamp
washer fluid mixing ratio .........265
Spare wheel, vehicle tools,
storage compartment ................266Vehicle jack .................................... 267
Wheels ............................................ 268
Tire replacement ....................... 268
Rotating wheels ......................... 269
Spare wheel .................................... 270
Spare wheel bolts ...................... 270
Spare wheel .....................................271
Changing wheels ........................... 273
Tire inflation pressure ................. 278
Battery ............................................. 280
Jump starting ................................. 282
Towing the vehicle ........................ 285
Transmission selector lever,
manually unlocking ................. 287Exterior lamps ................................288
Headlamp assembly ...................289
Taillamp assemblies ..................292
Changing batteries
in the electronic main key ......294
Synchronizing
remote control ............................296
Emergency engine shut-down .....296
Rear seat cushion ..........................297
Emergency operation of
sliding / pop-up roof .................298
Manual release for
fuel filler flap .............................299
Replacing wiper blade insert .......300
Roof rack .........................................302
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296 Electronic main key
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hintsCar care Index
Important!
Batteries contain materials that can harm the
environment if disposed of improperly. Recycling of
batteries is the preferred method of disposal. For
disposal, please follow manufacturer’s recommendation
on battery package.
Replacement Battery:
Lithium, type CR 2025 or equivalent.
Synchronizing remote control
The remote control may have to be resynchronized, if
the vehicle cannot be locked or unlocked.
To synchronize insert electronic key in steering lock.
The remote control should once again be operational.Emergency engine shut-down
If the engine can no longer be stopped using the
electronic key, the engine can be turned of f by removing
two fuses.
For easy removal of fuses use the fuse extractor
(supplied with vehicle tool kit) to pull out the fuses
marked on the fuse chart as “ENGINE EMERGENCY
OFF”.
The fuse chart is also located in the vehicle tool kit,
seepage266.
For fuses see page 257.
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332 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Center console .................................................................. 20
Central locking switch .................................................... 35
Central locking system ................................................... 27
Automatic central locking ......................................... 36
Choosing global or selective mode ........................... 30
Electronic main key .................................................... 25
Locking and unlocking .............................................. 29
Mechanical keys .......................................................... 32
Remote control ............................................................ 25
Summer opening/convenience feature ................... 31
CHECK ENGINE
malfunction indicator lamp ..................................... 234
Check regularly and before a long trip ...................... 231
Checking engine oil level
Via engine oil level indicator ...................................117
Via oil dipstick ...........................................................262
Child restraint .....................................................59, 66, 77
Child seat
Infant and child restraint systems ........................... 77
Cleaning and care of the vehicle .................................304
Clock, setting ................................................................... 111
Coin holder in glove box lid ......................................... 163
COMAND, radio and telephone ....................................176
Combination switch ...................................................... 122
Consumer information .................................................. 328
Control and operation of radio transmitters ..............176COOLANT (coolant level) -
malfunction and warning messages ..................... 246
Coolant level .................................................................. 263
Adding coolant .......................................................... 264
Checking .................................................................... 263
COOLANT TEMP. -
malfunction and warning messages ..................... 247
Coolant temperature gauge ............................................90
Coolants .......................................................................... 326
Anticorrosion/antifreeze quantity ........................ 327
Cruise control ................................................................. 212
Cup holder
In center console ....................................................... 165
In glove box lid .......................................................... 163
In rear bench armrest ............................................... 162
DDaytime running lamps ................................................120
Deep water
Driving instructions ................................................. 211
DISPLAY DEFECTIVE (engine control unit) -
malfunction and warning messages ...................... 241
DISPLAY DEFECTIVE (several systems) -
malfunction and warning messages ...................... 241
Display illumination ........................................................89
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333 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex Doors .................................................................................. 33
Drinking and driving ....................................................203
Drive sensibly - Save Fuel ............................................ 203
Driving instructions ......................................................203
Driving off .......................................................................205
EELEC. STABIL. PROG. -
malfunction and warning messages ......................253
Electronic main key ......................................................... 25
Changing batteries ................................................... 294
Synchronizing remote control ................................ 296
Electronic stability program (ESP) .............................. 220
Control switch ...........................................................222
Malfunction indicator lamp ..................................... 237
Synchronizing ........................................................... 221
Warning lamp ............................................................237
Emergency call
See Tele Aid ............................................................... 178
Emergency engine shut-down ..................................... 296
Emergency tensioning retractor (ETR) ......................... 68
SRS Indicator lamp ................................................... 236
Emergency trunk lid release button ....................... 41, 42
Emergency unlocking in case of accident ................... 36Emission control ............................................................ 189
Emission control label ................................................... 314
Engine compartment .................................................... 259
ENGINE FAN -
malfunction and warning messages ..................... 245
Engine malfunction
CHECK ENGINE
malfunction indicator lamp ............................... 234
Engine Oil Additives ..................................................... 324
Engine oil consumption ................................................ 118
Engine oil level
Checking ............................................................. 117, 262
Warning ...................................................................... 251
ENGINE OIL LEVEL -
malfunction and warning messages ......................251
Engine oil level indicator .............................................. 117
Engine oils ..................................................................... 324
ESP (Electronic Stability Program) ............................ 220
Control switch .......................................................... 222
Malfunction indicator lamp .................................... 237
Synchronizing ...........................................................221
Warning lamp ........................................................... 237
ETR (Emergency tensioning retractor) .........................68
SRS Indicator lamp .................................................. 236
Express opening and closing
Power windows .......................................................... 154
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338 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
RRadio transmitters ..........................................................176
Radio, Audio system ........................................................ 97
Rain sensor ..................................................................... 123
Reading lamps rear compartment ............................... 160
Rear seat cushion ..........................................................297
Rear view mirrors ............................................................ 82
Antiglare night position ............................................. 82
Exterior ......................................................................... 83
Inside ............................................................................ 82
Parking position .......................................................... 85
Storing mirror positions in memory ........................ 84
Rear window defroster .................................................. 130
Rear window sunshade ................................................. 160
Remote control ................................................................. 27
Battery replacement ................................................. 294
REMOVE KEY -
malfunction and warning messages ......................249
Replacement keys
Obtaining ..................................................................... 25
Replacing bulbs .............................................................. 288
Replacing wiper blade insert .......................................300
Reporting Safety Defects ................................................ 15
Residual engine heat utilization (REST) .................... 132
Roadside assistance ......................................................... 10Roadside assistance call
See Tele Aid ............................................................... 178
Roof rack ......................................................................... 302
SSafety guidelines for the seat belt,
emergency tensioning retractor and airbag ...........75
Seat belts ...........................................................................59
Fastening ...................................................................... 61
Seat belt nonusage warning system .........................60
Unfastening .................................................................. 63
Warning lamp ........................................................... 238
Seat belts and integrated restraint system ..................59
Seat heater ........................................................................ 54
Vehicles with seat ventilation ................................... 56
Vehicles without seat ventilation ............................. 55
Seat ventilation ................................................................57
Seats ...................................................................................45
Memory function .........................................................48
Multicontour seat ........................................................53
Power seats front .........................................................45
Selective locking
Central locking system ............................................... 27
Service indicator
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340 Index
Technical
data Instruments
and controlsOperation DrivingInstrument
cluster displayPractical hints Car careIndex
Telephone ........................................................................ 100
General notes ..............................................................176
Incoming call ............................................................. 104
Redialing .................................................................... 102
Telephone book ......................................................... 100
Telephones and two-way radios ....................................176
The first 1 000 miles (1 500 km) ................................ 177
Tires ................................................................................. 206
Driving instructions ................................................. 206
Rims and tires ........................................................... 317
Rotating wheels ......................................................... 269
Tire inflation pressure ............................................. 278
Tire replacement ....................................................... 268
Tire speed rating ....................................................... 208
Tire traction ............................................................... 208
Winter driving instructions .................................... 209
Tool kit
Vehicle tools ............................................................... 266
Tow-away alarm ................................................................ 44
Towing the vehicle ......................................................... 285Transmission selector lever,
manually unlocking ................................................. 287
Traveling abroad ............................................................ 211
Trip computer ................................................................. 106
Trip odometer ................................................................... 91
Trunk .................................................................................37
Remote opening ........................................................... 27
Separately locked ........................................................37
Trunk lamp ....................................................................... 39
Trunk lid
Emergency release ................................................ 41, 42
Release switch ............................................................. 40
Turn signal failure ......................................................... 122
Turn signals ....................................................................122
VVanity mirrors ................................................................ 161
Vehicle jack .................................................................... 267
Vehicle tools ................................................................... 266
Ventilated seats ................................................................56
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