keyless MERCEDES-BENZ E320 2004 W211 Repair Manual

303 Operation
Vehicle care
We have selected car-care products and
compiled recommendations which are
specially matched to our vehicles and
which always reflect the latest technology.
You can obtain Mercedes-Benz approved
car-care products at your authorized
Mercedes-Benz Center.
Scratches, corrosive deposits, corrosion or
damage due to negligent or incorrect care
cannot always be removed or repaired with
the car-care products recommended here.
In such cases it is best to seek aid at your
authorized Mercedes-Benz Center.
The following topics deal with the cleaning
and care of your vehicle and give important
“how-to” information as well as references
to Mercedes-Benz approved car-care prod-
ucts.
Additional information can be found in the
booklet “Vehicle Care Guide”.Power washer
When using a power washer for cleaning
the vehicle, always observe the manufac-
turer’s operating instructions.Tar stains
Quickly remove tar stains before they dry
and become more difficult to remove. A tar
remover is recommended.
Paintwork, painted body components
Mercedes-Benz approved Paint Care
should be applied when water drops on the
paint surface do not“bead up”, normally
every three to five months, depending on
climate and washing detergent used.
Mercedes-Benz approved Paint Cleaner
should be applied if the paint surface
shows signs of embedded dirt (i.e. loss of
gloss).
Do not apply any of these products or wax
if your vehicle is parked in the sun or if the
hood is still hot.
Use the appropriate MB-Touch-Up Stick
for quick and provisional repairs of minor
paint damage (i.e. chips from stones, vehi-
cle doors, etc.).
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inad-
vertently locked or unlocked. !Never use a round nozzle to
power-wash tires. The intense jet of
water can result in damage to the tire.
Always replace a damaged tire.
Always keep the jet of water moving
across the surface. Do not aim directly
at electrical parts, electrical connec-
tors, seals, or other rubber parts.

304 OperationVehicle careEngine cleaning
Prior to cleaning the engine compartment,
make sure to protect electrical compo-
nents and connectors from contact with
water and cleaning agents.
Corrosion protection, such as MB Anticor-
rosion Wax should be applied to the engine
compartment after every engine cleaning.
Before applying, all control linkage bush-
ings and joints should be lubricated. The
poly-V-belt and all pulleys should be pro-
tected from any wax.
Vehicle washing
Do not use hot water or wash your vehicle
in direct sunlight. Use only a mild car wash
detergent, such as Mercedes-Benz ap-
proved Car Shampoo.
Thoroughly spray the vehicle with a dif-
fused jet of water. Direct only a very weak
spray towards the ventilation intake. Use
plenty of water and rinse the sponge and
chamois frequently. Rinse with clear water and thoroughly dry
with a chamois. Do not allow cleaning
agents to dry on the finish.
Due to the width of the vehicle, fold in out-
side mirrors prior to running the vehicle
through an automatic car wash to prevent
damage to the mirrors.
In the winter, thoroughly remove all traces
of road salt as soon as possible.
When washing the undercarriage, do not
forget to clean the inner sides of the
wheels.Ornamental moldings
For regular cleaning and care of very dirty
chrome-plated parts, use a chrome clean-
er.
Headlamps, tail lamps, side markers,
turn signal lenses
Use a mild car wash detergent, such as
Mercedes-Benz approved Car Shampoo,
with plenty of water.
To prevent scratches, never apply strong
force and use only a soft, non-scratchy
cloth when cleaning the lenses. Do not at-
tempt to wipe dirty lenses with a dry cloth
or sponge.
iVehicles with KEYLESS-GO*:
If a door handle is hit by a strong jet of
water, and a SmartKey with KEY-
LESS-GO* is in close proximity, i.e.
within approximately 3 ft (approxi-
mately 1 m), the vehicle could be inad-
vertently locked or unlocked.

318 Practical hintsWhat to do if …Messages in the display
The control system shows warning and
malfunction messages in the multifunction
display.
Certain warning and malfunction messag-
es are accompanied by an audible signal.
Address these messages accordingly and
follow the additional instructions given in
this Operator’s Manual.
Selecting the malfunction memory menu in
the control system (
page 129) displays
both cleared and uncleared messages.
High-priority messages appear in the mul-
tifunction display in red color.
Certain messages of high priority cannot
be cleared from the multifunction display
using the reset button.Other messages of high priority and mes-
sages of less immediate priority can be
cleared from the multifunction display us-
ing the reset button (
page 22) and are
then stored in the malfunction message
memory (
page 137).
On the pages that follow, you will find a
compilation of the most important warning
and malfunction messages that may ap-
pe ar i n the di spl ay . High pr iori ty m es sa ge s
appear on a red background.
Warning!
G
All categories of messages contain impor-
tant information which should be taken note
of and, where a malfunction is indicated, ad-
dressed as soon as possible at an autho-
rized Mercedes-Benz Center.
Failure to repair condition noted may cause
damage not covered by the Mercedes-Benz
Limited Warranty, or result in property dam-
age or personal injury.
Warning!
G
No messages will be displayed if either the
instrument cluster or the multifunction dis-
play is inoperative.
Contact your nearest authorized
Mercedes-Benz Center.iTurning the SmartKey in the starter
switch to position2, or pressing the
KEYLESS-GO* start / stop button twice
to position2 causes all lamps as well
as the multifunction display to come
on. Ensure that they are all in working
order before starting your journey.

323 Practical hints
What to do if …
Display
Display message
Possible cause
Possible solution
ESP
not available!
See Operator’s Manual
The ESP is deactivated because of a
malfunction or interrupted power
supply.
The SBC brake system is still func-
tioning normally.

Synchronize the ESP. With the vehicle sta-
tionary, turn the steering wheel completely
to the left and then to the right to synchro-
nize the ESP.
If the ESP message does not go out:

Continue driving with added caution.

Visit an authorized Mercedes-Benz Center
as soon as possible.
Failure to follow these instructions increases
the risk of accident.
P
Gear selector lever in P
You have turned off the engine with
the KEYLESS-GO* start / stop but-
ton* and opened the driver’s door.

Place the gear selector lever in positionP.
P/N
Shift to N or P
You have attempted to start the en-
gine with the KEYLESS-GO*
start/stop button while the gear se-
lector lever was in positionR orD.

Place the gear selector lever in positionP or
N.

335 Practical hints
What to do if …
Display symbol
Display messages
Possible cause
Possible solution
A
Reserve fuel
The fuel level has dropped below the re-
serve mark.

Refuel at the next gas station
(page 278).
Y
Hood open!
You are driving with the hood open.

Close the hood (
page 281).
F
Key
Check battery!
The SmartKey with KEYLESS-GO* batter-
ies are discharged.

Change the batteries (
page 355).
Key
not recognized!
The SmartKey with KEYLESS-GO* is not
recognized while the engine is running
because

the SmartKey with KEYLESS-GO* is
not in the vehicle


there is strong radio-frequency inter-
ference

Stop the vehicle as soon as it is safe
to do so.

Search for the SmartKey.
Otherwise the vehicle cannot be cen-
trally locked nor can the engine be
started again after the engine is
stopped.
The SmartKey with KEYLESS-GO* is mo-
mentarily not recognized.

Change the position of the SmartKey
in the vehicle.

Operate the vehicle with the Smart-
Key in the starter switch if necessary.

336 Practical hintsWhat to do if …Display symbol
Display messages
Possible cause
Possible solution
F
Key detected
in vehicle!
A SmartKey with KEYLESS-GO* left in the
vehicle was recognized while locking the
vehicle from the outside.

Take the SmartKey out of the vehicle.
Keyless go
Check system
The KEYLESS-GO* system is malfunction-
ing.

Visit an authorized Mercedes-Benz
Center as soon as possible.
Key
Do not forget key
This display appears (for a maximum of
60 seconds) if the driver’s door is opened
with the engine shut off and no SmartKey
in the starter switch.
This message is only a reminder.

Insert SmartKey in the starter switch.

Take the SmartKey with KEY-
LESS-GO* with you when leaving the
vehicle.
Remove key
!
You have forgotten to remove the Smart-
Key.

Remove the SmartKey from the start-
er switch.
Replace key
There is no additional code available for
SmartKey or SmartKey with
KEYLESS-GO*.

Visit an authorized Mercedes-Benz
Center as soon as possible.

353 Practical hints
Unlocking / locking in an emergency
Unlocking / locking in an emergency
Unlocking the vehicle
If you are unable to unlock the vehicle with
the SmartKey, open the driver’s door and
the trunk using the mechanical key.
1Mechanical key locking tab
2Mechanical key

Move locking tab1 in the direction of
the arrow and slide mechanical key2
out of the housing.Unlocking the driver’s door
3Unlocking
4Locking

Unlock the door with the mechanical
key. To do so, push the mechanical key
in the lock until it stops and turn it to
the left.
iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:

Press button Œ or ‹ on the
SmartKey.


Insert the SmartKey in the starter
switch.


Press the KEYLESS-GO* start/stop
button (
page 33).

354 Practical hintsUnlocking / locking in an emergencyUnlocking the trunk
A minimum height clearance of 5.90 ft
(1.80 m) is required to open the trunk lid.
If you are unable to unlock the trunk with
the SmartKey or KEYLESS-GO*, open the
trunk with the mechanical key.
The handle is located above the rear li-
cense plate recess.
1Unlocking in an emergency
2Handle
Insert the mechanical key into the
trunk lid lock.

Turn the mechanical key counterclock-
wise to position1 and hold it in this
position.

Pull trunk lid handle2 and lift the
trunk lid.
Locking the vehicle
If you are unable to lock the vehicle with
the SmartKey, lock it with the mechanical
key as follows:
Close the passenger doors and the
trunk.

Press the central locking switch in the
cockpit (
page 107).

Check to see whether the locking
knobs on the passenger doors are still
visible. If necessary, push them down
manually.

Slide mechanical key2 out of the
SmartKey.

Lock the driver’s door with the me-
chanical key (
page 354).

Check if the trunk is locked. If neces-
sary lock the trunk with the mechanical
key (if appilcable) (
page 105).
!Always make sure there is sufficient
overhead clearance.iUnlocking your vehicle with the me-
chanical key will trigger the anti-theft
alarm system. To cancel the alarm, do
one of the following:

Press buttonŒ or‹ on the
SmartKey.


Insert the SmartKey in the starter
switch.
Vehicles with KEYLESS-GO*:


Grasp the outside door handle.


Press the start /stop button.

355 Practical hints
Unlocking / locking in an emergency
Changing batteries in the SmartKey/ SmartKey with KEYLESS-GO*
If the batteries in the SmartKey are dis-
charged, the vehicle can no longer be
locked or unlocked. It is recommended to
have the batteries replaced at an autho-
rized Mercedes-Benz Center.
Batteries contain materials that can harm
the environment if disposed of improperly.
Recycling of batteries is the preferred
method of disposal. Many states require
sellers of batteries to accept old batteries
for recycling.SmartKey
1Mechanical key
2Battery compartment
Replacement batteries: Lithium, type
CR 2025 or equivalent.

Remove mechanical key1
(page 353).

Insert the mechanical key in side open-
ing and push gray slide.
The battery compartment is unlatched.

Pull the battery compartment out of the
SmartKey housing in direction of ar-
row.

Remove the batteries.
3Battery
4Contact spring
Warning!
G
Keep the batteries out of reach of children.
If a battery is swallowed, seek medical help
immediately.
iWhen changing batteries, always re-
place both batteries.
The required replacement batteries are
available at any Mercedes-Benz
Center.

356 Practical hintsUnlocking / locking in an emergency
Using a lint-free cloth, insert new bat-
teries under the contact spring with the
plus (+) side facing up.

Return battery compartment into hous-
ing until it locks into place.
SmartKey with KEYLESS-GO*
1Battery
2Tilt battery up
3Mechanical key
Replacement batteries: Lithium, type
CR 2025 or equivalent.

Remove mechanical key (
page 353).

Insert the mechanical key in side open-
ing and push grey slide.
The battery compartment is unlatched.

Pull the battery compartment out of the
SmartKey housing in direction of ar-
row.

Using mechanical key3 apply pres-
sure to position2.
Battery1 tilts up slightly.

Pull out batteries1 in direction of ar-
row.

Using a lint-free cloth, insert new bat-
teries with the plus (+) side facing up.

Return battery compartment into hous-
ing until it locks into place.
iWhen changing batteries, always re-
place both batteries.
The required replacement batteries are
available at any Mercedes-Benz
Center.