collision MERCEDES-BENZ E350 2010 W212 Owner's Manual

This information helps, for example, to
diagnose vehicle systems after a collision and
to continuously improve vehicle safety.
Daimler may access the information and
share it with others
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by law
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GWarning!
The SRS self-check has detected a
malfunction when the SRS indicator lamp
6
R does not come on at all
R fails to go out after approximately
4 seconds after the engine was started
R comes on after the engine was started or
while driving
For your safety, we strongly recommend that
you contact an authorized Mercedes-Benz
Center immediately to have the system
checked. Otherwise the SRS may not be
activated when needed in an accident, which
could result in serious or fatal injury. The SRS
might also deploy unexpectedly and
unnecessarily which could also result in injury
as well.
In addition, improper work on the SRS creates
a risk of rendering the SRS inoperative or
causing unintended air bag deployment. Work
on the SRS must therefore only be performed
by qualified technicians. Contact an
authorized Mercedes-Benz Center.
If it is necessary to modify an air bag system
to accommodate a person with disabilities,
contact an authorized Mercedes-Benz Center.
USA only: Call our Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) for details.
Air bags
GWarning!
Air bags are designed to reduce the potential
of injury and fatality in certain
R frontal impacts (front air bags and driver’s
side knee bag)
R side impacts (side impact air bags, window
curtain air bags and pelvis air bags)
R rollovers (window curtain air bags)
However, no system available today can
completely eliminate injuries and fatalities.
Deployment of the air bags temporarily
releases a small amount of dust from the air
bags. This dust, however, is neither harmful
to your health, nor does it indicate a fire in the
vehicle. The dust might cause some
temporary breathing difficulty for people with
asthma or other breathing trouble. To avoid
this, you may wish to get out of the vehicle as
soon as it is safe to do so. If you have any
breathing difficulty but cannot get out of the
vehicle after the air bag inflates, then get fresh
air by opening a window or door.GWarning!
To reduce the risk of injury when the front air
bags inflate, it is very important for the driver
and front passenger to always be in a properly
seated position and to wear their respective
seat belt.
For maximum protection in the event of a
collision always be in normal seated position
with your back against the seat backrest.
Fasten your seat belt and make sure it is
properly positioned on your body.
Since the air bag inflates with considerable
speed and force, a proper seating position
and correct positioning of the hands on the
steering wheel will help to keep you at a safe
distance from the air bag. Occupants who are
not wearing their seat belt, are not seated
properly or are too close to the air bag can be
seriously injured or killed by an air bag as it
inflates with great force instantaneously:
R Sit with the seat belt properly fastened in a
position that is as upright as possible with
your back against the seat backrest.
R Move the driver’s seat as far back as
possible, still permitting proper operation
of vehicle controls. The distance from the
center of the driver’s chest to the center of
the air bag cover on the steering wheel
must be at least 10 inches (25 cm) or more.
You should be able to accomplish this by
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Occupant Classification System
The Occupant Classification System (OCS) is
standard equipment in USA.
The OCS activates or deactivates the front
passenger front air bag automatically. The
respective status is based on the classified
occupant weight category determined by
weight sensor readings from the front
passenger seat.
The system does not deactivate
R the front passenger side impact air bag
R the pelvis air bag
R the window curtain air bag
R the Emergency Tensioning Devices (ETDs)
To be classified correctly, the front passenger
must sit
R with the seat belt properly fastened
R in a position that is as upright as possible
with the back against the seat backrest
R with the feet on the floor
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by leaning
on armrests), the OCS may not be able to
properly approximate the occupant’s weight
category.
If your seat, including the trim cover and
cushion, needs to be serviced in any way, take
the vehicle to an authorized Mercedes-Benz
Center.
Only seat accessories approved by
Mercedes-Benz may be used.
Both the driver and the front passenger
should always use the 45 indicator
lamp as an indication of whether or not the
front passenger is properly positioned.GWarning!
If the 45 indicator lamp illuminates
when an adult or someone larger than a small
individual is in the front passenger seat, have
the front passenger reposition himself or
herself in the seat until the 45
indicator lamp goes out.
In the event of a collision, the air bag control
unit will not allow front passenger front air bag
deployment when the OCS has classified the
front passenger seat occupant as weighting
as much as or less than a typical 12-month-
old child in a standard child restraint or if the
front passenger seat is classified as being
empty.
When the OCS senses that the front
passenger seat occupant is classified as
being up to or less than the weight of a typical
12-month-old child in a standard child
restraint, the 45 indicator lamp will
illuminate when the engine is started and
remain illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat is classified as being empty,
the 45 indicator lamp will illuminate
when the engine is started and remain
illuminated, indicating that the front
passenger front air bag is deactivated.
When the OCS senses that the front
passenger seat occupant is classified as
being heavier than the weight of a typical
12-month-old child seated in a standard child
restraint or as being a small individual (such
as a young teenager or a small adult), the
45 indicator lamp will illuminate for
approximately 6 seconds when the engine is
started and then, depending on occupant
weight sensor readings from the seat, remain
illuminated or go out. With the 45
indicator lamp illuminated, the front
passenger front air bag is deactivated. With
the 45 indicator lamp out, the front
passenger front air bag is activated.
When the OCS senses that the front
passenger seat occupant is classified as an
adult or someone larger than a small
individual, the 45 indicator lamp will
illuminate for approximately 6 seconds when
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indicating that the front passenger front air
bag is activated.
If the 45 indicator lamp is illuminated,
the front passenger front air bag is
deactivated and will not be deployed.
If the 45 indicator lamp is not
illuminated, the front passenger front air bag
is activated and will be deployed
R in the event of certain frontal impacts
R if impact exceeds a preset deployment
threshold
R independently of the side impact air bags
or pelvis air bag
If the front passenger front air bag is
deployed, the rate of inflation will be
influenced by
R the rate of relevant vehicle deceleration as
assessed by the air bag control unit
R the front passenger’s weight category as
identified by the OCS
For more information on air bag display
messages in the multifunction display, see
( Y page 276).GWarning!
According to accident statistics, children are
safer when properly restrained in the rear
seating positions than in the front seating
position. Thus, we strongly recommend that
children be placed in the rear seats whenever
possible. Regardless of seating position,
children 12 years old and under must be
seated and properly secured in an appropriate
infant restraint, toddler restraint, or booster
seat recommended for the size and weight of
the child.
The infant or child restraint must be properly
secured with the vehicle’s seat belt, the seat
belt and top tether strap, or lower anchors and
top tether strap, fully in accordance with the
child seat manufacturer’s instructions.
Occupants, especially children, should always
sit as upright as possible, wear the seat belt
properly and use an appropriately sized infant
restraint, toddler restraint, or booster seat
recommended for the size and weight of the
child.
Children can be killed or seriously injured by
an inflating air bag. Note the following
important information when circumstances
require you to place a child in the front
passenger seat:
R Your vehicle is equipped with air bag
technology designed to deactivate the front
passenger front air bag in your vehicle
when the system senses the weight of a
typical 12-month-old child or less along
with the weight of a standard appropriate
child restraint on the front passenger seat.
R A child in a rear-facing child restraint on the
front passenger seat will be seriously
injured or even killed if the front passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to
completely eliminate this risk is to never
place a child in a rear-facing child restraint
in the front seat. We therefore strongly
recommend that you always place a child
in a rear-facing child restraint in a backseat.
R If you must install a rear-facing child
restraint on the front passenger seat
because circumstances require you to do
so, make sure the 45 indicator lamp
is illuminated, indicating that the front
passenger front air bag is deactivated.
Should the 45 indicator lamp not
illuminate or go out while the restraint is
installed, please check installation.
Periodically check the 45 indicator
lamp while driving to make sure the
45 indicator lamp is illuminated. If
the 45 indicator lamp goes out or
remains out, do not transport a child on the
front passenger seat until the system has
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OCS Self-test
After turning the SmartKey in the starter
switch to position 1 or 2 or pressing the
KEYLESS-GO start/stop button once or
twice, the 45 indicator lamp
illuminates. If an adult occupant is properly
sitting on the front passenger seat and the
system classifies the occupant as an adult,
the 45 indicator lamp will illuminate
and go out after approximately 6 seconds.
If the seat is not occupied and the system
classifies the front passenger seat as being
empty, the 45 indicator lamp will
illuminate and not go out.
GWarning!
If the 45 indicator lamp does not
illuminate, the system is not functioning. You
must contact an authorized Mercedes-Benz
Center before seating any child on the front
passenger seat.
For more information, see the “Practical
hints” section ( Y page 314).
GWarning!
Never place anything between seat cushion
and child seat (e.g. pillow), since it reduces
the effectiveness of the OCS. The bottom and
back of the child seat must make full contact
with the passenger seat cushion and
backrest.
If necessary, adjust the tilt of the passenger
seat backrest.
An incorrectly mounted child seat could cause
injuries to the child in case of an accident,
instead of increasing protection for the child.
Follow the manufacturer’s instructions for
installation of child seats.
BabySmart™ air bag deactivation
system
The BabySmart™ air bag deactivation system
is standard equipment in Canada.
GWarning!
According to accident statistics, children are
safer when properly restrained in the rear
seating positions than in the front seating
position. Thus, we strongly recommend that
children be placed in the rear seats whenever
possible. Regardless of seating position,
children 12 years old and under must be
seated and properly secured in an appropriate
infant restraint, toddler restraint, or booster
seat recommended for the size and weight of
the child.
The infant or child restraint must be properly
secured with the vehicle’s seat belt, the seat
belt and top tether strap, or lower anchors and
top tether strap, fully in accordance with the
child seat manufacturer’s instructions.
Occupants, especially children, should always
sit as upright as possible, wear the seat belt
properly and use an appropriately sized infant
restraint, toddler restraint, or booster seat
recommended for the size and weight of the
child.
Children can be killed or seriously injured by
an inflating air bag. Note the following
important information when circumstances
require you to place a child in the front
passenger seat:
R Children 12 years old and under must never
ride in the front seat, except in a Mercedes-
Benz authorized BabySmart™ compatible
child seat, which operates with the
BabySmart™ system installed in the vehicle
to deactivate the front passenger front air
bag when it is installed properly. Otherwise
they will be struck by the air bag when it
inflates in a crash. If this happens, serious
or fatal injury will result.
R A child in a rear-facing child restraint on the
front passenger seat will be seriously
injured or even killed if the front passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to
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If the 45 indicator lamp should not
come on or is continuously lit, the system is
not functioning. You must see an authorized
Mercedes-Benz Center before seating any
child on the front passenger seat. More
information can be found in the “Practical
hints” section ( Y page 313).GWarning!
Do not place powered-on laptops, mobile
phones, electronic tags such as those used in
ski passes and like electronic devices on the
front passenger seat. Signals from such
devices may interfere with the BabySmart™
air bag deactivation system. Such signal
interference may cause the 45
indicator lamp not to come on during self-test.
The SRS indicator lamp 6 and/or the
45 indicator lamp could be
continuously lit, indicating that the system is
not functioning. The front passenger front air
bag could deploy inadvertently or fail to
deploy in an accident.
GWarning!
The BabySmart™ air bag deactivation system
will ONLY work with a special child seat
designed to operate with it. It will not work
with child seats which are not BabySmart™
compatible.
Never place anything between seat cushion
and child seat (e.g. pillow), since it reduces
the effectiveness off the BabySmart™ air bag
deactivation system. The bottom of the child
seat must make full contact with the front
passenger seat cushion. An incorrectly
mounted child seat could cause injuries to the
child in case of an accident, instead of
protecting the child.
Follow the manufacturer’s instructions for
installation of special child seats.
Seat belts
Safety notes
The use of seat belts and infant and child
restraint systems is required by law in all 50
states, the District of Columbia, the U.S.
territories and all Canadian provinces.
Even where this is not the case, all vehicle
occupants should have their seat belts
fastened whenever the vehicle is in motion.
i See “Children in the vehicle”
( Y page 56) for information on
R infants and children traveling with you in
the vehicle
R restraint systems for infants and children
GWarning!
Always fasten your seat belt before driving off.
Always make sure all of your passengers are
properly restrained. You and your passengers
should always wear seat belts.
Failure to wear and properly fasten and
position your seat belt greatly increases your
risk of injuries and their likely severity in an
accident.
If you are ever in an accident, your injuries can
be considerably more severe without your
seat belt properly buckled. Without your seat
belt buckled, you are much more likely to hit
the interior of the vehicle or be ejected from
it. You can be seriously injured or killed.
In the same crash, the possibility of injury or
death is lessened if you are properly wearing
your seat belt. The air bags can only protect
as intended if the occupants are properly
wearing their seat belts.
GWarning!
Never ride in a moving vehicle with the seat
backrest in an excessively reclined position as
this can be dangerous. You could slide under
the seat belt in a collision. If you slide under
it, the seat belt would apply force at the
abdomen or neck. That could cause serious
or even fatal injuries. The seat backrest and
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The ETDs for the rear outer seats will activate
with or without the respective seat belts
fastened.
In an impact, the ETDs remove slack from the
seat belts in such a way that the seat belts fit
more snugly against the body. Seat belt force
limiters, when activated, are employed to
help reduce the peak force exerted by the
seat belts on occupants during a crash.
i The ETDs do not correct an incorrect seat
position or incorrectly worn seat belts.
The ETDs do not pull occupants back
toward the seat backrest.GWarning!
Pyrotechnic ETDs that were activated must be
replaced.
For your safety, when disposing of the
pyrotechnic ETDs always follow our safety
instructions. These are available at any
authorized Mercedes-Benz Center.
The PRE-SAFE ®
system has electrically
operated reversible pre-tensioners that do
not require replacement after activation.
Automatic comfort-fit feature seat belt
An automatic comfort-fit feature for the front
seats reduces the retracting force of the seat
belts when they are in normal use.
Preventive occupant safety (PRE-
SAFE ®
)
GWarning!
The PRE-SAFE ®
system is intended to reduce
the effects of an accident on vehicle
occupants who are wearing their seat belt
properly. Despite your vehicle being equipped
with the PRE-SAFE ®
system, the possibility of
personal injuries occurring as a result of an
accident cannot be eliminated. Therefore,
always drive carefully and adjust your driving
to the prevailing road, weather, and traffic
conditions.
The PRE-SAFE ®
system takes preventive
measures to better protect the occupants
from the possibility of personal injuries in the
following hazardous situations:
R emergency braking situations, e.g. if the
Brake Assist System (BAS) ( Y page 63) is
activated
or when
vehicles with DISTRONIC PLUS:
the BAS PLUS ( Y page 63) or the PRE-
SAFE ®
Brake ( Y page 69) is strongly
engaging
R when the radar sensors recognize the
immediate risk of collision in certain
situations (vehicles with DISTRONIC PLUS)
R critical dynamic driving situations, e.g.
when the vehicle has been caused to
understeer or oversteer because it has
exceeded its physical limitations or in case
of evasive steering maneuvers at speeds
above approximately 85 mph (140 km/h)
The PRE-SAFE ®
system takes the following
measures when it is activated:
R The front seat belts are pre-tensioned
automatically.
R If the front passenger seat is in an
unfavorable position, the seat will be
adjusted to a position that seeks to better
protect the occupant.
R The system increases the air pressure in
the air pockets (on the sides of the seat
cushion and backrest) of the drive-dynamic
multicontour front seats.
R If the vehicle is in a critical dynamic driving
situation, the door windows and the tilt/
sliding sunroof or panorama roof with tilt/
sliding panel also closes, except for a
minimal gap that remains open.
If the closing procedure of any of these
elements is blocked, it will stop and open
slightly.
Once the hazardous situation no longer exists
and an accident has been avoided, the PRE-
SAFE ®
system loosens the seat belt pre-Occupant safety53Safety and security212_AKB; 2; 41, en-USd2ureepe,Version: 2.11.8.12009-07-17T09:14:21+02:00 - Seite 53Z

tension and decreases the air pressure in the
air pockets of the drive-dynamic multicontour
front seats. All of the PRE-SAFE ®
system
settings can be re-adjusted following the
critical driving event.
If the seat belts do not release:XAdjust the seat backrest or seat slightly to
the rear until the seat belt tension is
reduced.
The locking mechanism releases.
! When moving the seats, make sure there
are no items in the footwell or behind the
seats. Otherwise, you could damage the
seats and/or the items.
For information on the seat belt adjustment
function as an integrated comfort feature of
the PRE-SAFE ®
system, see ( Y page 51).
NECK-PRO active front head
restraints
The NECK-PRO active front head restraints
are intended to offer the driver and front
passenger increased protection from
whiplash-type injuries. In the event of a rear-
end collision, the NECK-PRO active front head
restraints are designed to move forward and
up in the direction of travel. They thus provide
the head with increased support earlier on in
the collision sequence. The NECK-PRO active
front head restraints will move forward and
up whether the seats are occupied or not.
GWarning!
Do not attach any objects (e.g. hangers) to the
head restraint posts. Otherwise, the NECK-
PRO active front head restraints may not be
able to function properly or offer the intended
degree of protection they were designed for
in the event of a rear-end collision.
GWarning!
Only use seat or head restraint covers which
have been tested and approved by Mercedes-
Benz for your vehicle model.
Using other seat or head restraint covers may
interfere with or prevent the activation of the
NECK-PRO active front head restraints and/
or the deployment of the front side impact air
bags or pelvis air bags.
Contact an authorized Mercedes-Benz Center
for availability.
When the NECK-PRO active front head
restraints have been triggered in an accident,
the NECK-PRO active front head restraints
must be reset. Otherwise, the NECK-PRO
active front head restraints cannot offer any
additional protection in the event of another
rear-end collision.
For information on resetting the activated
NECK-PRO active front head restraints, see
“Resetting activated head restraints”
( Y page 316).
You cannot remove the NECK-PRO active
front head restraints.GWarning!
For your protection, drive only with properly
positioned head restraints.
Adjust the head restraint so that it is as close
to the head as possible and the center of the
head restraint supports the back of the head
at eye level. This will reduce the potential for
injury to the head and neck in the event of an
accident or similar situation.
For information on head restraint adjustment,
see “Head restraint height” ( Y page 89), or
see “Head restraint fore and aft adjustment”
( Y page 89).
Correct driver seat adjustment
GWarning!
In order to avoid possible loss of vehicle
control the following must be done before the
vehicle is put into motion:
R seat adjustment
R head restraint adjustment
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RA child in a rear-facing child restraint on the
front passenger seat will be seriously
injured or even killed if the front passenger
front air bag inflates in a collision which
could occur under some circumstances,
even with the air bag technology installed
in your vehicle. The only means to
completely eliminate this risk is to never
place a child in a rear-facing child restraint
in the front seat. We therefore strongly
recommend that you always place a child
in a rear-facing child restraint in a backseat.
R If you must install a rear-facing child
restraint on the front passenger seat
because circumstances require you to do
so, make sure the 45 indicator lamp
is illuminated, indicating that the front
passenger front air bag is deactivated.
Should the 45 indicator lamp not
illuminate or go out while the restraint is
installed, please check installation.
Periodically check the 45 indicator
lamp while driving to make sure the
45 indicator lamp is illuminated. If
the 45 indicator lamp goes out or
remains out, do not transport a child on the
front passenger seat until the system has
been repaired.
A child in a rear-facing child restraint on the
front passenger seat will be seriously
injured or even killed if the front passenger
front air bag inflates.
R If you have to place a child in a forward-
facing child restraint on the front passenger
seat, move the seat as far back as possible,
use the proper child restraint
recommended for the age, size and weight
of the child, and secure child restraint with
the vehicle’s seat belt according to the child
seat manufacturer’s instructions.GWarning!
Infants and small children should never share
a seat belt with another occupant. During an
accident, they could be crushed between the
occupant and seat belt.
A child’s risk of serious or fatal injuries is
significantly increased if the child restraints
are not properly secured in the vehicle and/
or the child is not properly secured in the child
restraint.
Children too big for a toddler restraint must
ride in seats using regular seat belts. Position
shoulder belt across chest and shoulder, not
face or neck. A booster seat may be
necessary to achieve proper seat belt
positioning for children over 41 lb (18 kg) until
they reach a height where a lap/shoulder belt
fits properly without a booster.
When the child restraint is not in use, remove
it from the vehicle or secure it with the seat
belt to prevent the child restraint from
becoming a projectile in the event of an
accident.
Installation of infant and child restraint
systemsGObserve Safety notes, see page 56.GWarning!
Always lock the seat backrests in their upright
position when the rear seats are occupied by
passengers. Lock the seat backrests in their
upright position before installing top tether
straps or when the extended cargo
compartment is not in use. Make sure that
seat backrests are secured properly by
pushing and pulling on the seat backrests. If
a seat backrest is not locked properly, the
seat backrest could fold. The child seat would
no longer be supported properly or positioned
to provide its intended benefit. That could
cause serious or even fatal injuries.
This vehicle is equipped with tether
anchorages for a top tether strap at each of
the rear seating positions.
Top tether straps enable an additional
connection to be made between child
restraint systems secured with LATCH-type
(ISOFIX) anchors and rear seats. This can
further reduce the risk of injury.
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boost to a level that is suitable for the traffic
situation.
If BAS PLUS requires a particularly high brake
power boost, PRE-SAFE ®
is activated at the
same time.XKeep constant pressure on the brake pedal
until the emergency braking situation is
over.
During this process, the ABS prevents the
wheels from locking up.
The brakes will resume normal operation
after
R the brake pedal is released
R no obstacles are detected in your path
R the system no longer senses a risk of a
collision
BAS PLUS is then deactivated.
BAS PLUS can react to stationary obstacles
such as standing or parked vehicles at road
speeds of up to approximately 40 mph
(70 km/h).
BAS PLUS can only assist you when the radar
sensors are switched on and functional. You
can check whether the sensors are active by
switching on DISTRONIC PLUS
( Y page 149) or using the Radar sensors
function in the instrument cluster control
system.
GWarning!
BAS PLUS will only respond with brake
assistance if it has clearly detected an object.
Detection can be impeded by
R dirty or covered sensors
R snowfall or heavy rain
R disturbance from other radar sources
R strong radar reflection such as in parking
garages
BAS PLUS uses radar signals that are not
reflected well by narrow objects and
absorptive materials. For this reason BAS
PLUS will not react to persons, animals, and
approaching traffic or cross-traffic.
BAS PLUS may not detect narrow vehicles
driving in front of you, such as motorcycles
and vehicles driving offset from your vehicle
center.
After a hard collision or damage to the front
of the vehicle from an accident, have the
adjustment and operation of the radar
sensors checked by an authorized Mercedes-
Benz Center.
If BAS PLUS is not available due to a radar
sensor malfunction, the braking system will
continue to function normally with full brake
boost and full standard BAS function.
Adaptive Brake
Adaptive Brake provides a high level of
braking safety as well as increased braking
comfort. Adaptive Brake takes driver and
vehicle characteristics into consideration,
thus achieving an optimal braking effect.
In addiditon, Adaptive Brake provides the
HOLD function (Y page 161) and the hill-start
assist system ( Y page 160).
For more information on the brake system,
see ( Y page 254).
EBP
GObserve Safety notes, see page 62.
The Electronic Brake Proportioning (EBP)
enhances braking effectiveness by allowing
the rear brakes to supply a greater proportion
of the braking effort in straight-line braking
without a loss of vehicle stability.
GWarning!
If the EBP malfunctions, the brake system will
still function with full brake boost. However,
the rear wheels could lock up during
emergency braking situations, for example.
You could lose control of the vehicle and
cause an accident.
Adapt your driving style to the changed
driving characteristics.
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