emergency towing MERCEDES-BENZ E350 4MATIC 2011 W212 Owner's Manual

Emergency releaseFuel filler flap ................................. 164
Trunk ......................................... 90, 91
Vehicle ....................................... 85, 86
Emergency running mode
Automatic transmission .................162
Emergency spare wheel
Storage location ............................ 325
Stowing .......................................... 326
Emergency tensioning device
Function ........................................... 57
Safety guidelines ............................. 37
Emergency unlocking
Tailgate ............................................ 91
Emissions purification
Service and warranty information ....20
Engine
Irregular running ............................ 153
Starting problems ..........................153
Starting the engine with the key ....151
Starting with KEYLESS-GO .............151
Switching off .................................. 170
Warning lamp Check Engine ..........268
Engine electronics
Malfunction .................................... 153
Engine number .................................. 386
Engine oil Adding ........................................... 310
Checking the oil level ..................... 309
Display message ............................ 248
Lubricant additives ........................391
Notes about oil grades ................... 391
Temperature (on-board computer) . 221
Viscosity ........................................ 391
ESC (Electronic Stability Control)
see ESP ®

ESP ®
(Electronic Stability
Program) Activating/deactivating (AMG
vehicles) .......................................... 70
Activating/deactivating (except
AMG vehicles) .................................. 68
Activating/deactivating (on-
board computer) ............................ 228
AMG menu (on-board computer) ...221
Display message ............................ 235
ETS/4ETS ........................................ 68Important safety information ...........67
Warning lamp ................................. 265
ETS/4ETS (Electronic Traction
System) ................................................ 68
Exhaust check ................................... 172
Exhaust tail pipe (cleaning
instructions) ...................................... 318
Exterior lighting see Lights
Exterior mirrors
Adjusting ....................................... 113
Dipping (automatic) .......................114
Out of position ............................... 114
Storing settings (memory
function) ........................................ 115
Storing the parking position ..........114
Exterior view ........................................ 26
F
First-aid kit ......................................... 323
Flat tire Changing a wheel/mounting the
spare wheel ................................... 331
MOExtended run-flat system .........337
Preparing the vehicle .....................326
Raising the vehicle .........................333
TIREFIT kit ...................................... 327
Floormat ............................................. 304
Folding bench seat (cargo
compartment) .................................... 108
Front fog lamp (display message) ... 244
Fuel Additives ........................................ 389
Notes ............................................. 388
Premium-grade unleaded gasoline . 388
Refueling ........................................ 162
Specifications ................................ 388
Troubleshooting ............................. 166
Fuel consumption
Current (on-board computer) .........220
Notes ............................................. 172
Fuel filler cap (display message) ..... 249
Fuel filler flap Emergency release ........................164
Opening/closing ............................ 164
Fuel filter (display message) ............ 249
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Service interval display .................... 313
Displaying a service message (on-
board computer) ............................ 313
Service menu (on-board computer) . 229
Service products
AdBlue ®
special additives ..............390
Brake fluid ..................................... 392
Capacities ...................................... 387
Coolant (engine) ............................ 392
Engine oil ....................................... 391
Fuel ................................................ 388
Important safety notes ..................386
Notes ............................................. 386
Refrigerant (air-conditioning
system) .......................................... 392
Washer fluid ................................... 393
Settings
Factory (on-board computer) .........233
On-board computer .......................229
SETUP (on-board computer) ............. 221
Shift ranges ....................................... 159
Showing the distance display (on-
board computer) ............................... 227
Side impact air bag ............................. 41
Side marker lamp (display
message) ............................................ 245
Side windows Convenience closing feature ............93
Convenience opening feature ..........93
Important safety information ...........91
Opening/closing .............................. 92
Resetting ......................................... 94
Troubleshooting ............................... 94
Skibag ................................................ 276
Sliding sunroof Important safety information ...........95
Troubleshooting ............................... 99
see Panorama roof with power
tilt/sliding panel
see Tilt/sliding sunroof
SmartKey
Changing the battery .......................80
Changing the programming .............79
Checking the battery .................76, 80
Convenience closing feature ............93
Convenience opening feature ..........93
Display message ............................ 260Important safety notes ....................76
Malfunction ...................................... 82
Starting the engine ........................151
Snow chains ...................................... 176
Socket ................................................ 292
Dashboard ..................................... 293
Rear compartment .........................293
SOS
see mbrace
Spare wheel
Notes/data .................................... 380
Storage location ............................ 325
Stowing .......................................... 326
see Emergency spare wheel
Speedometer
Additional speedometer (on-
board computer) ............................ 220
Segments ...................................... 217
Setting the unit (on-board
computer) ...................................... 229
SPORT handling mode
Activating/deactivating (AMG
vehicles) .......................................... 69
Warning lamp ................................. 266
SRS (Supplemental Restraint
System) Display message ............................ 237
Introduction ..................................... 36
Warning lamp ................................. 267
Warning lamp (function) ................... 36
Standard display (on-board
computer) .......................................... 220
Starting the engine Important safety notes ..................151
Station
see Radio
Steering (display message) .............. 260
Steering wheel Adjusting (electrically) ...................111
Buttons (on-board computer) ......... 217
Cleaning ......................................... 319
Important safety notes ..................111
Memory function (storing
settings) ......................................... 111
Steering wheel heating ..................112
Storing settings (memory
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TrunkAutomatic opening ..................... 88, 89
Emergency release ....................90, 91
Locking separately ...........................90
Trunk/tailgate
Important safety guidelines .............86
Trunk lid
Display message ............................ 259
Turn signal (display message) ......... 243
Turn signals ....................................... 120
Type plate see Vehicle identification plate
U
Unlocking Emergency unlocking .......................85
From inside the vehicle (central
unlocking button) ............................. 84
V
Vanity mirror Sun visor ........................................ 290
Vehicle
Data acquisition ............................... 24
Emergency unlocking ................. 85, 86
Equipment ....................................... 20
Exterior view .................................... 26
Individual settings (on-board
computer) ...................................... 229
Loading .......................................... 360
Lowering ........................................ 337
Maintenance .................................... 21
Parking up ..................................... 171
Raising ........................................... 333
Reporting problems .........................23
Towing away .................................. 343
Tow-starting ................................... 343
Transporting .................................. 345
Vehicle data
see Technical data
Vehicle identification number
see VIN
Vehicle identification plate .............. 385
Vehicle level ...................................... 191
Vehicle level (display message) ....... 250
Vehicle tool kit .................................. 324
Video (DVD) ........................................ 226
Video DVD (on-board computer) ...... 226
VIN ...................................................... 385
W
Warning and indicator lamps ABS ................................................ 265
Brakes ........................................... 263
Check Engine ................................. 268
Coolant .......................................... 269
ESP ®
.............................................. 265
ESP ®
OFF ....................................... 266
Fuel tank ........................................ 268
Overview .......................................... 29
PASSENGER AIRBAG OFF
indicator lamp (only Canada) ...........48
PASSENGER AIRBAG OFF
indicator lamp (only USA) ................43
Reserve fuel ................................... 268
Seat belt ........................................ 264
SPORT handling mode ...................266
SRS ................................................ 267
Tire pressure monitor ....................271
Warranty ............................................ 384
Wheel bolt tightening torque ........... 337
Wheel chock ...................................... 332
Wheels Changing/replacing .......................367
Changing a wheel .......................... 331
Checking ........................................ 351
Cleaning ......................................... 315
Guidelines to be observed .............351
Mounting a wheel .......................... 335
Removing a wheel ..........................334
Tightening torque ........................... 337
Wheel size/tire size .......................374
Window curtain air bag
Display message ............................ 237
Operation ......................................... 43
Windows
see Side windows
Windows (cleaning instructions) ..... 316
Windshield Defrosting ...................................... 141
Windshield washer fluid (display
message) ............................................ 260
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! Do not apply pressure to the EASY-PACK
folding luggage-compartment floor when it
is fully open. You may otherwise damage
the hinges of the EASY-PACK folding
luggage-compartment floor.
Opening and closing the folding cargo
compartment floor
A removable insert under the EASY-PACK
folding luggage-compartment floor contains
the parts of the EASY-PACK load-securing kit
and a folding box. Beneath the insert, you will
find the TIREFIT kit, the "Minispare"
emergency spare wheel, the vehicle tool kit,
etc.
XTo open: open the tailgate.XHolding the ribbing, press handle :
downwards ;.
Handle : folds upwards.XPull EASY-PACK folding luggage-
compartment floor = in the direction ofthe arrow by handle : until it reaches the
desired position and engages in side ?.XTo close: disengage the EASY-PACK
folding luggage-compartment floor and pull
it back.XPress the EASY-PACK folding luggage-
compartment floor down ; until it
engages.
Fitting and removing the folding cargo
compartment floor
XRemove the combined cargo cover and net
( Y page 282).
120˚ position
XTo remove: move EASY-PACK folding
luggage-compartment floor : into the
120˚ position and lift it upwards.XTo install: push EASY-PACK folding
luggage-compartment floor : to the stop,
move it into the 120˚ position and make
sure it engages audibly.XPull EASY-PACK folding luggage-
compartment floor : forwards.
EASY-PACK rear sill protector (Estate)
The EASY-PACK rear sill protector is attached
to the underside of the EASY-PACK folding
luggage-compartment floor by means of
magnets. It is designed to prevent clothing
becoming stained and the paintwork being
scratched when loading.
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mbrace26
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Make sure
that your system is activated and ready for
use, and press the ï MB info call button
to register. If you cannot carry out any of
the steps mentioned, the system may not
be activated.
If you have any questions concerning
activation, please contact one of the
following service hotlines:
R USA: Response Center under
866-990-9007
R Canada: Customer Service under
1-888-923-8367
Shortly after successfully registering with the
mbrace service, a user ID and password will
be sent to you by post. You can use this
password to log in to the mbrace section
under "Owners Online" at http://
www.mbusa.com 27
.
The mbrace system is available if:
R it has been activated and is operational.
Activation requires an available cellular
phone network, a valid SIM card and a
service subscription to a surveillance
service provider.
R the battery is sufficiently charged.
R the corresponding cellular phone network
is available for transmitting data to the
customer center.
i Determining the location of the vehicle on
a map is only possible if there is sufficient
GPS reception and the vehicle position can
be forwarded to the customer center.
The mbrace system
The mbrace system provides three different
services:
R automatic and manual emergency call
R Roadside Assistance call
R MB info call
To control the volume during an mbrace call,
proceed as follows:
XPress the W or X button on the
multifunction steering wheel.
or
XUse the volume controller of COMAND.
You can find information and a description of
all available features under "Owners Online"
at http://www.mbusa.com 28
System self-test
After you have switched on the ignition, the
system carries out a self-diagnosis.
GWarning
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R The indicator lamp in the SOS button does
not come on during the system self-test.
R The indicator lamp in Roadside Assistance
button F does not come on during the
system self-test.
R The indicator lamp in Information button
ï does not come on during the system
self-test.
R The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
26
The system is called TELEAID in Canada.
27 USA only.
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multifunction display after the system self-
test.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
authorized Mercedes-Benz Center or contact
the following service hotlines:
R USA: Response Center under the number
866-990-9007
R Canada: Customer Service under
1-888-923-8367.
Emergency call
Important safety notes
! A license agreement must exist in order
to activate the mbrace service. Make sure
that your system is activated and ready for
use, and press the ï MB info call button
to register. If you cannot carry out any of
the steps mentioned, the system may not
be activated.
If you have any questions concerning
activation, please contact one of the
following service hotlines:
R USA: Response Center under
866-990-9007
R Canada: Customer Service under
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An automatically dialed mbrace
emergency call cannot be canceled.
An emergency call can also be dialed
manually.
Once the emergency call is in progress, the
indicator lamp in the SOS button flashes. The
Connecting Call message appears in the
multifunction display.
COMAND is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is compiled, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle model
R vehicle color
R vehicle identification number
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. If the
vehicle occupants are able to respond, the
Response Center will attempt to obtain more
detailed information on the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWarning
If the indicator lamp in the SOS button is
flashing continuously and there was no voice
connection to the Response Center
established, then the mbrace system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
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Making an emergency callXTo initiate an emergency call
manually: press cover : briefly to open.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is ended.XWait for the voice connection with the
Response Center.XAfter the emergency call is ended, close
cover :.GWarning
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants.
Roadside Assistance call buttonXPress and hold Roadside Assistance
button : for more than two seconds.
A call to a Mercedes-Benz Roadside
Assistance Representative is initiated. The
indicator lamp in Roadside Assistance
button : flashes while the call is active.
The Connecting Call message appears in
the multifunction display and the audio
system or COMAND is muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a mobile phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Response
Center, for example:
R current location of the vehicle
R vehicle identification number
R vehicle model
R vehicle color
i The COMAND display shows that an
mbrace call is active. You can switch to the
navigation menu by pressing the NAVI
button on COMAND during the call. Spoken
commands are not available.
A voice connection is established between
the Mercedes-Benz Roadside Assistance
Representative and the vehicle occupants.
XDescribe the type of assistance needed.
The Mercedes-Benz Roadside Assistance
Representative either sends a qualified
Mercedes-Benz technician or organizes for
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XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
Call priority
An emergency call can still be initiated even
if a service call is currently active, e.g. a
Roadside Assistance call or an MB info call.
In this case, an emergency call will take
priority and override all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Response
Center. All other calls can be ended by
pressing the ~ button on the
multifunction steering wheel or the
corresponding button for ending a telephone
call on COMAND.
i When an mbrace call has been initiated,
COMAND is muted. The mobile phone is no
longer connected to COMAND. If you must
use your mobile phone, we recommend
that you do this only when the vehicle is
stationary and in a safe location.
Downloading destinations in COMAND
Destination Download gives you access to a
database with over 10 million points of
interest (POIs) which can be downloaded to
the navigation system of your vehicle. If you
know the destination, you can download the
address or obtain the location of points of
interest (POIs) or important destinations in
the surrounding area.
You are prompted to confirm route guidance
to the entered address.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No, the address can be stored
in the address book.
i The Destination Download function is
available if the corresponding cellular
phone network is available and data
transfer is possible.
Search & Send
"Search & Send" is a destination entry
service. You can find further information on
"Search & Send" in the separate COMAND
operating instructions.
Vehicle remote opening
If you have unintentionally locked your
vehicle (e.g. the SmartKey is inside the
vehicle) and a replacement key is not
available:
XContact the following service hotlines:
R USA: Response Center under the
number 866-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time arranged
with the Response Center.XPull the trunk handle/tailgate handle for at
least 20 seconds until the indicator lamp in
the SOS button ( Y page 296)flashes.
The Connecting Call message appears in
the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet in the "Owners Online"
section using your ID number and
password 31
.
i Vehicle remote unlocking is only possible
if the corresponding cellular phone
network is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
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command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull on the handle
of the trunk lid again.
Vehicle remote closing in an emergency
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Response Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.
XContact the following service hotlines:
R USA: Response Center under
866-990-9007
R Canada: Customer Service under
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
locked by remote control message
appears in the multifunction display.
i The vehicle remote locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen Vehicle Recovery Services
If your vehicle has been stolen:
XContact the police.
The police will issue an incident report. This
report has a number.XThis number will be forwarded to the
Response Center together with your PIN.
The Response Center will then attempt to
covertly contact the mbrace system. The
Response Center contacts you and the
local law enforcement authority if the
vehicle is located. However, only the law
enforcement authority is informed of the
location of the vehicle.i If the anti-theft alarm system remains
activated for longer than thirty seconds,
mbrace is automatically connected to the
Customer Assistance Center.
Garage door opener
Important safety notes
Up to three different door and gate systems
can be operated using the remote control
integrated in the overhead control panel.
i Certain garage door openers are not
compatible with the integrated remote
control. If you experience difficulties with
the programming of the integrated remote
control, contact an authorized Mercedes-
Benz Center or call the following telephone
assistance service:
R USA: Mercedes-Benz Customer
Assistance Center on
1-800-FOR-MERCedes
R Canada: Customer Service
on1-800-387-0100
GWarning
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
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Behind the side trim panel
XOpen the right-hand side trim panel if the
first-aid kit is in the side trim panel.
XRemove first-aid kit :.
iCheck the expiration date on the first-aid
kit at least once a year. Replace the
contents if necessary, and replace missing
contents.
Vehicle tool kit
The vehicle tool kit can be found in the
stowage well under the trunk floor/cargo
compartment floor.
iVehicles without a spare wheel are not
equipped with the tools needed to change
a wheel when they leave the factory, e.g.
jack or lug wrench. Some tools for changing
a wheel are specific to the vehicle. To
obtain tools approved for your vehicle, visit
a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
XSedan with TIREFIT kit32: swing the trunk
floor upwards (Y page 285).
XWagon with TIREFIT kit: remove the seat
cushions of the folding bench seat
(Y page 108).
XLift the cargo compartment floor up.:TIREFIT kit;Electric air pump=Jack?Towing eyeALug wrenchBFuse allocation chart/one pair of glovesCFolding wheel chockDAlignment boltXSedan with spare wheel/"Minispare"
emergency spare wheel: swing the trunk
floor upwards (Y page 285).
XWagon with spare wheel/"Minispare"
emergency spare wheel: remove the seat
cushions of the folding bench seat
(Y page 108).
XLift the cargo compartment floor up.:Vehicle tool kit tray;Stowage well=Spare wheel/"Minispare" emergency
spare wheel32Vehicles with BlueTEC only.324Where will I find...?Roadside Assistance
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