reset MERCEDES-BENZ EQC SUV 2019 User Guide

Re
setting values on the trip menu of the on-
board compu terOn-board computer:
4 Trip
Yo u can reset theva lues of thefo llowing func‐
tions:
R Trip dis tance
R Trip computer From startandFrom reset
R ECO display (/ page166) #
Toselect the function tobe rese t:swipe
upwards or down wards on the left-hand
To uch Control. #
Press the left-hand Touch Control. #
Select Yes. #
Press the left-hand Touch Control.
If yo u press and hold the left-hand Touch Con‐
trol, theva lues of the function will be reset
immediatel y. Calling up navigation instructions on
the on-
board compu ter On-board computer:
4 Navigation Example: no
change of direction announced
1 Distance tothe next change of direction
2 Distance tothe next destination
3 Estimated ar riva l time at next destination
4 Current road Example:
change of direction announced
1 Distance tothech ange of direction
2 Road towhich thech ange of direction leads
3 Chan ge-of-direction symbol
4 Recommended lane (white)
5 Possible lane
6 Lane not recommended (da rkgrey)
Fu rther possible displa yson theNavigation
menu:
R Direction of travel: display of direction of
tra vel and road cur rently being tr avelled on.
R New route... orCalculating route… : a new
ro ute is being calculated. 270
Instrument Display and on-board computer

R
Road not mapped :th ero ad is unknown, e.g.
fo r newly built roads.
R No route: no route could be calculated tothe
selected destination.
R Off map: the map forth e cur rent location is
not available.
R Area of destination reached: you ha ve
re ached the area of the destination.
R O: you ha vereached the destination or an
intermediate destination. #
Toexitth e menu: pressthe back button on
th e left.
Ve hicles with the MBUX multimedia sy stem:
Yo u can also start navigation toone of the
re cent destinations on theNavigation menu: #
Press the left-hand Touch Control. #
Toselect a destination: swipe upwards or
down wards on the left-hand Touch Control. #
Press the left-hand Touch Control.
Ro ute guidance will start. If
ro ute guidance has already been activated,
a qu ery will appear asking whe ther you wish
to end the cur rent route guidance. #
Select Yes. #
Press the left-hand Touch Control.
Ro ute guidance will start. Selecting
radio stations using the on-boa rd
compu ter On-board computer:
4 Radio 1
Memory preset
2 Channel name
3 Name of track
4 Name of artist
When you select a station from the memory pre‐
sets, the preset will appear next tothest ation
name. When you select a sa vedstation in the
frequency range, an as terisk will appear next to
th est ation name. In
stru ment Display and on-board computer 271

#
Toselect a radio station: swipe upwards or
down wards on the left-hand Touch Control.
Selecting the frequency range or memory
preset #
Press the left-hand Touch Control. #
Toselect the frequency range/station
prese t:swipe upwards or down wards on the
left-hand Touch Control. #
Press the left-hand Touch Control. Ope
rating media playba ckusing the on-
board compu ter On-board computer:
4 Media 1
Media source
2 Track number and cur rent track
3 Name of artist
4 Name of album #
Tochange trac kson an active media
source: swipe upwards or down wards on the
left-hand Touch Control. %
This is how tochange thech annel on theTV
media source.
Changing a media source #
Press the left-hand Touch Control. #
Toselect a media source: swipe upwards
or down wards on the left-hand Touch Con‐
trol. #
Press the left-hand Touch Control. Dialling
telephone numbers using the on-
board compu ter &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. 272
Instrument Display and on-board computer

#
Toconfigure suggestions: selectSugges-
tions settings (/page 315). #
Toreset favo urites or themes: select
Reset favourites to factory settings orReset
themes to factory settings. #
Select Yes. #
Toreset a profile: selectReset profile to
factory settings. #
Select Yes. #
Todel ete a profile: selectDelete profile . #
Select Yes.
% The guest profile cannot be dele ted.
Pr otecting profile content
To protect your profile content and settings you
can crea tea PIN in the Mercedes me por talfor
yo ur profile. When PIN pr otection is active, you
ha ve toenter the PIN toselect your profile. #
Select Protect content . #
Select Mercedes me portal.
The br owser opens and you are trans ferred
to the Mercedes me por tal. Selecting a profile
Multimedia sy
stem:
4 © 5
f Profiles
% You can cancel the setting process with the
fo llowing actions:
R Tap on thePositioning seat and steering
wheel. Please tap to cancel. warning on
th e media displa y.
R Press one of the seat operating buttons
in the driver's door. #
Select a profile. #
Press thea button toconfirm the mes‐
sage.
The profile is loaded and activated.
% Alternatively, the profile can already be
selected when theve hicle is entered
(/ page 312).
Synchronising a profile
Re quirements:
R You ha vea Mercedes me user account.
R The vehicle is connected with your Mercedes
me user account. R
The personalisation service is activated on
Mercedes me connect.
Multimedia sy stem:
4 © 5
f Profiles
5 General settings
Synchronisation enables thefo llowing:
R You can configure theve hicle settings using
th e Mercedes me app.
R The profile on Mercedes me connect and the
profile in theve hicle are aligned (profile man‐
agement). #
Activate Synchronise profiles automatically.
The profiles in theve hicle are automatically
synchronised with the profiles on Mercedes
me connect when the ignition is switched on
and off.
or #
Select Synchronise profiles now.
Af ter selecting this option, the profiles in the
ve hicle are synchronised with the profiles on
Mercedes me connect. MBUX multimedia sy
stem 311

R
From the beginning of usage, the multimedia
sy stem must analyse the user habits. When
suf ficient da tais collec tedth en the sugges‐
tions are available.
If th erequ irements mentioned are not fulfilled, a
pr ev iew with a desc ript ion of the function
appears in theSUGGESTIONS menu.
Yo u can configure data recording (/ page 315)
or del eteth e suggestions recorded
(/ page 316).
Calling up sugges tions
Re quirements:
R A profile has been created and is selected
(/ page 311). #
Tap on © inthe media displa y.
The home screen is shown. #
Swipe up until theSUGGESTIONS menu is
shown. #
Select a navigation destination, a media
source, a radio station or a con tact.
If ro ute guidance is already active, you can‐
not start a new route guidance or set an intermediate destination
forth eex isting
ro ute.
Configuring sug gestions
Re quirements:
R Toprotect settings using a PIN: your pro‐
fi le is connec ted with Mercedes me and your
Mercedes me account is PIN pr otected.
Multimedia sy stem:
4 © 5
f Profiles #
Select ufor a profile. #
Select Suggestions settings . #
Toswitch suggestions display on/off:
switch Allow destination suggestions ,Allow
music suggestions andAllow contact sugges-
tions on or off.
If an option is switched on, suggestions for
navigation de stinations, media sources, radio
st ations or con tacts are shown.
If th e option is switched off, no suggestions
are shown. #
Todeactivate the learn function for one
da y:activate Deact. learn. for 24h .
Fo r24 hours no new actions will be trained
and no data recorded forth e active profile.
Suggestions will continue tobe shown. The
re maining time is shown next toDeact.
learn. for 24h .
Before the time runs out, a messa geis
shown that the multimedia sy stem will con‐
tinue the learn function shortl y.
Example: if the option is switched on and a
ro ute toa new destination has been calcula‐
te d, this destination would not be take n into
account forth e learn function. #
Toreset the suggestion his tory:select
Reset suggestion history.
% This process cannot be reve rsed. #
Select Yes. #
Toprotect settings with a PIN: switchon
PIN protection.
If PIN pr otection is switched on, you must
en terth e Mercedes me PIN toset the sug‐
ge stions. This PIN will be set in the Mercedes MBUX multimedia sy
stem 315

#
Set a new PIN.
Ac tivating PIN pr otection for data export #
Select Protect data export .
Ac tivate or deacti vate the function.
Un blocking the PIN via the Mercedes me por‐
tal
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por talto reset the
PIN pr otection. #
Select Unblock PIN. #
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN. Software upda
teInformation on software upda
tes
A software upda teconsi sts of thre esteps:
R Downloading or copying of the data requ ired
fo r ins tallation
R Installation of the update R
Activation of the update byrestarting the
sy stem
The multimedia sy stem pr ovides a message
when an update is available.
Depending on the source, you can per form vari‐
ous updates:
Software updates Source of
the
update Up
date type
Interne tN avigation map, sys‐
te m updates, Digital
Owner's Manual
External storage
medium, e.g. USB
fl ash drive Na
vigation maps %
Installation can take several minutes and
cancellation is not possible. If you do not
ins tallth e software updates then thest atus
of your vehicle will not be up-to-date. During
th e ins tallation, individual functions or con‐ trol elements are not
available or on lyavaila‐
ble toa limited deg ree.
Ad vantages of updating software
Software updates ensure your vehicle's tech nol‐
ogy is up-to-date.
In order toimpr oveth equ ality of our services
yo u will recei vefuture updates foryo ur multime‐
dia sy stem, the Mercedes me connect services
and your vehicle's communication module.
These will con veniently be sent to you via the
mobile phone connection in your vehicle and, in
many cases, ins talled automaticall y.Yo u can
monitor thest atus of your updates at any time
on the Mercedes me por tal and find information
about po tential inno vations.
Yo ur advantages at a glance:
R con veniently recei vesoftware update s via
th e mobile phone network
R impr ovesth equ ality and availability of
Mercedes me connect services
R keeps your multimedia sy stem and communi‐
cation module up-to-date 336
MBUX multimedia sy stem

If all
requ irements are met, the update will be
ins talled. The multimedia sy stem cann otbe
operated while the update is being ins talled and
ve hicle functions are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the media displa y.Please consult a
qu alified specialist workshop toresolve the
problem. Re
setting the multimedia sy stem (reset func‐
tion) Multimedia sy
stem:
4 © 5
Settings 5
System 5
Reset
Pe rsonal data is dele ted, forex ample:
R Station presets
R Connec ted mobile phones
R individual user profiles
% The guest profile is reset when the settings
are restored tothefa ctory settings. A prom
ptappears again asking whe ther you
re ally wish toreset. #
Select Yes.
The multimedia sy stem is reset tothefa ctory
settings. If you ha veset a PIN foryo ur sys‐
te m, this will also be reset. Fi
t & Healthy Setting ENE
RGIZING seat kinetics Re
quirements:
% These functions are available on lyfor fully
electric seats with a memory function.
Multimedia sy stem:
4 © 5
Comfort 5
Seat comfort #
Select Seat kinetics .
ENERG IZING seat kinetics can support back
health bychanging the seat position during a
journe y.The muscles and joints are repeatedly
st re ssed and relie vedby means of minor mo ve‐
ments of the cushion and backrest. St
arting seat kinetics #
Select Ìforth e desired seat. #
The program will runfo rth e set duration.
Configuring seat kinetics #
Select Zforth e desired seat. #
Select Backrest orBackrest and seat sur-
face. #
Select the desired setting.
Ve hicles with a multicontour seat:
In addition tothe seat backrest and seat cush‐
ion, the lumbar region can be activated forthe
function. #
Switch Including lumbar on or off.
Setting the du ration #
Select Zforth e desired seat.
The following running times are available:
R Short (16 minutes)
R Medium (32 minutes)
R Long (96 minutes) 338
MBUX multimedia sy stem

Moving
the map
Multimedia sy stem:
4 © 5
Navigation #
On theto uchscreen: movethefinger in any
di re ction when the map is shown. #
On theto uchpad: call upthe navigation
menu bypressing. #
Swipe your finger up. #
Press theto uchpad.
Crosshair 1appears. The map can be
mo ved. #
Touch theto uchpad and mo veyour finger in
any di rection.
The map mo ves in the opposite direction
under crosshair 1.
When the map has been mo vedth efo llowing
information appears in thest atus line, forex am‐
ple:
R Distance 2from theve hicle's cur rent posi‐
tion is shown.
R Information about the cur rent map position
is shown, e.g. the name of thero ad.
The following functions are available:
R Select a destination on the map
(/ page 351).
R Select a POI (/ page 348).
R Show tra ffic incidents on the map
(/ page 375). #
Toreset the map tothe cur rent vehicle
position: select3. Ro
tating the map #
With two fingers, rotate anti-clockwise or
clo ckwise on the media display or theto uch‐
pad.
Selecting the map orientation
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map orientation. #
Select an option.
The #dot indicates the cur rent setting.
The following options are available:
R 2D heading up option:the 2D map view is
aligned tothe direction of tra vel.
R 2D north up option:the 2D map view is
displa yed so that no rth is alw ays at the
to p.
R 3Doption: the 3D map view is aligned to
th e direction of tra vel.
or 380
MBUX multimedia sy stem

#
Using quick- access: repeatedly tap or press
on theÄ compass symbol on the map.
The view changes in the sequence 3D,2D
heading up to2D north up .
If th e map is mo ved, it can switch between
3D and 2D north up .
Selecting POI symbols for the map display
Multimedia sy stem:
4 © 5
Navigation 5
Z
POIs include restaurants and ho tels, forex am‐
ple. These can be displa yed as symbols on the
map. Not all POIs are available everywhere.
Pe rsonal POIs are destinations which you ha ve
sa ve d on a USB device, forex ample.
% The display of POI symbols on the map can
be activated or deactivated as a favo urite. #
Toswitch on/off using quick- access: if
av ailable, swit chPOI symbols on or off.
The POI symbols forth e selected categories
are shown on the map.
or #
Toswitch on/off in the menu: select
Advanced. #
Select View. #
Select Map elements. #
Select POI symbols r.
The POI SYMBOLS menu is shown. #
Swit chDisplay POIs on or off.
Selecting ca tegories #
Select rinthePOI SYMBOLS All catego-
ries menu. #
Switch Show all on or off.
When the option is switched on, the POI sym‐
bols for all categories are shown on the map.
or #
Select the categories and sub-categories (if
av ailable) r. #
Activate or deacti vate the categories.
The POI symbols forth e selected categories
are shown on the map. Selecting personal POI categories #
Select rinthePOI SYMBOLS Personal
POIs menu. #
Select a category r. #
Switch Display on the map on or off.
When the display is switched on and the
ve hicle approaches a personal POI in this
categor y,a visual and audible notification
can be issued. #
Toset a notification when appro aching:
select a category or a personal POI V. #
Switch Visual warning andAcoustic notifica-
tion on or off.
Switching display of catego ries forqu ick-
access on/off #
Switch a category on or off in thePOI SYM-
BOLS menu.
Re setting the POI symbol display #
Select POI SYMBOLS Reset POIs inthe
menu.
The settings are reset tothest andard set‐
tings. MBUX multimedia sy
stem 381

Obser
vethefo llowing when entering the activa‐
tion code:
R The activation code can be used for one vehi‐
cle
R The activation code is not transferable
R The activation code has six digits
In theeve nt of thefo llowing problems, please
con tact a Mercedes-Benz service centre:
R The multimedia sy stem does not accept the
activation code
R You ha velost the activation code
Displaying the compass
Multimedia sy stem:
4 © 5
Navigation 5
¡ 5
Position #
Select Compass.
The compass display sho wsthefo llowing
information:
R the cur rent di rection of tr avel with bear‐
ing (360° form at) and compass direction
R longitude and latitude coo rdinates in
degrees, minutes and seconds R
height (rounded)
R number of satellites from which a signal
can be recei ved
The information is not available in everycountr y.
Displaying Qibla
Multimedia sy stem:
4 © 5
Navigation 5
¡ 5
Position #
Select Qibla.
The ar rowonthe compass sho wsthe direc‐
tion toMecca in relation tothe cur rent di rec‐
tion of tr avel.
The number of satellites recei ved is shown.
% This function is not available in all countries.
Setting the map scale automatically
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map orientation. #
Activate Auto zoom.
The display button is acti vated. The map
scale is set automatically depending on your
driving speed and the type of road.
% The automatically selec ted map scale can be
ch anged manuall y.After a few seconds, this
is automatically reset.
Displaying the satellite map
Multimedia sy stem:
4 © 5
Navigation 5
Z
5 Advanced #
Select View. #
Select Map elements. #
Switch Satellite map on or off.
If th e display button is activated, satellite
maps are displa yed in map scales from 2 km.
If th e display button is deactivated, satellite
maps are not displa yed in map scales from
2 km to20 km.
% The satellite maps forth ese map scales are
not available in all countries. MBUX multimedia sy
stem 385