ESP MERCEDES-BENZ EQC SUV 2019 Manual Online

#
One function is active: selectthe coloured
symbol in the line of a mobile phone.
The mobile phone is disconnected from the
multimedia sy stem. #
Several functions are active: select a col‐
oured symbol in the line of a mobile phone.
The cor responding function is deactivated.
Re placing mobile phones
Multimedia sy stem:
4 © 5
Phone #
Select í. #
No authorised mobile phone available:
select Connect new device .#
Select a mobile phone. #
Newly authorised mobile phone: confirm
th e number code on the mobile phone.
Using in single telephone mode #
Select Device name.
A newly authorised mobile phone is connec‐
te d in single telephone mode.
If th e mobile phone has already been author‐
ised and connected in single telephone mode, it is connec
ted again in single tele‐
phone mode.
If a mobile phone has already been author‐
ised and connec ted in two phone mode with
ano ther mobile phone, it will be connected in
future in single telephone mode.
Using in two phone mode #
Select Device name 1 + Device name 2 .
A newly authorised mobile phone is connec‐
te d with the selected mobile phone in two
phone mode.
If th e mobile phone has already been author‐
ised and connected in single telephone
mode, it will be connec ted in future with the
selected mobile phone in two phone mode.
If th e mobile phone was pr eviously connec‐
te d with ano ther mobile phone, this connec‐
tion is cancelled. Disconnecting/de-au
thorising a mobile
phone
Multimedia sy stem:
4 © 5
Phone #
Select í. #
Select Äinthe line of the mobile phone. #
Todisconnect: selectDisconnect .
If applicable, the mobile phone will be auto‐
matically reconnected when theve hicle is
next star ted. #
Tode-authorise: selectDeauthorise.
In fo rm ation on NearField Communication
(NFC)
NFC enables short- range wi reless data transfer
or (re)connection of a mobile phone with the
multimedia sy stem.
The following functions are available without
having authorised a mobile phone:
R Trans ferring a URL or a con tact to be vie wed
in the multimedia sy stem (see the manufac‐
turer's operating instructions).
R Setting up theve hicle's Wi-Fi access da tavia
th e sy stem settings (/ page 333).396
MBUX multimedia sy stem

Managing e-mails
Multimedia sy
stem:
4 © 5
Mercedes me & Apps
5 In-Car Office 5
E-mail
Showing/reading e-mail #
Select an e-mail.
The e-mail is opened.
Ad ditional functions are available:
R Creating e-mail.(/ page 408)
R Answering e-mail (/ page 408)
R Forw arding e-mail(/ page 409)
Wr iting new e-mail
Requ irements:
R A mobile phone with e-mail con tacts is
al re ady connec tedto the multimedia sy stem
via Blue tooth®
. Multimedia sy
stem:
4 © 5
Mercedes me & Apps
5 In-Car Office 5
E-mail
Using theke yboard #
Select W. #
Addre cipients using f. #
Enter the subject and text of the e-mail in the
cor responding fields with theke ypad. #
Select Send.
Using the dictation function
% The dictation function is not available every‐
where nor without limitation. For initial acti‐
va tion of the function it may be necessary to
select thete rm s of use in the Mercedes me
por tal. #
Select p.
The dictating function is star ted. #
Dictate the subject and text of the e-mail.
Af terth evo ice ent ryhas been processed, it
is shown as text. #
Select Send. Using
voice control #
Use the LINGU ATRO NIC Write an e-mail voice
command.
Yo u are guided bythe dialogue.
% Additional information on operation of LIN‐
GU ATRO NIC (/ page276).
Ans weri ng e-mail
Re quirements:
R A mobile phone with e-mail con tacts is con‐
nected tothe multimedia sy stem via Blue‐
tooth ®
.
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 In-Car Office 5
E-mail
Using theke yboard #
Select an e-mail. #
Select Reply. #
Enter the e-mail text in the cor responding
fi eld. #
Select Send. 408
MBUX multimedia sy stem

Using
the dictation function
% The dictation function is not available every‐
where nor without limitation. For initial acti‐
va tion of the function it may be necessary to
select thete rm s of use in the Mercedes me
por tal. #
Select an e-mail. #
Select Reply. #
Select p.
The dictating function is star ted. #
Dictate thete xt of the e-mail.
Af terth evo ice ent ryhas been processed, it
is shown as text. #
Select Send.
Using voice control #
Use the LINGU ATRO NIC Answer e-mail voice
command.
Yo u are guided bythe dialogue.
% Additional information on operation of LIN‐
GU ATRO NIC (/ page276).
Fo rw arding e-mail
Re quirements: R
A mobile phone with e-mail con tacts is con‐
nected tothe multimedia sy stem via Blue‐
tooth ®
.
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 In-Car Office 5
E-mail
Using theke yboard #
Select an e-mail. #
Select Forward. #
Toforw ard with attachment: select
Forward with attachment. #
Toforw ard with out attachment: select
Forward without attachment . #
Enterth e e-mail text in the cor responding
fi eld using theke ypad. #
Select Send. Mercedes-Benz link
Overview of Mercedes-Benz Link
&
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Wi th Mercedes-Benz Link you can use mobile
phone functions via the multimedia sy stem. It is
operated using theto uchsc reen or thevo ice- MBUX multimedia sy
stem 409

operated contro
l system. You can activate the
vo ice-opera ted control sy stem bypressing and
holding the£ button on the multifunction
st eering wheel.
When using Mercedes-Benz Link via thevo ice-
opera ted control sy stem, the multimedia sy stem
can still be operated via LINGU ATRO NIC
(/ page 276).
The Me rcedes-Benz Link control box supplemen‐
ta ry equipment is requiredforth is. This is availa‐
ble at a Mercedes-Benz service centre.
On lyone mobile phone at a time can be connec‐
te d via Mercedes-Benz Link tothe multimedia
sy stem.
When a mobile phone is connected with
Mercedes-Benz Link, only one additional mobile
phone can be connected using Blue tooth®
with
th e multimedia sy stem when in two phone
mode.
% The Mercedes-Benz Link control box uses
the Android operating sy stem.
% The service pr ovider is responsible forth ese
apps and the services and conte nt connec‐
te dto it. Note
s on Mercedes-Benz Link
If a mobile phone is used with Mercedes-Benz
Link, USB access using the media menu is possi‐
ble forth is mobile phone.
% Only one route guidance can be active at a
time. If route guidance is active on the multi‐
media sy stem, it is closed when route guid‐
ance is star ted on the mobile phone.
Connecting Mercedes-Benz Link with the
mu ltimedia sy stem
Re quirements:
R The vehicle is fitted wi th the Mercedes-Benz
Link control box.
R The Mercedes-Benz Link app is ins talled on
th e mobile phone.
R The mobile phone is switched on.
R Mercedes-Benz Link is connected tothe mul‐
timedia sy stem via theç USB port using
a suitable cable (/ page440).
% The firs t acti vation of Me rcedes-Benz Link
on the multimedia sy stem must be car ried
out when theve hicle is stationary for saf ety
re asons. Multimedia sy
stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Mercedes-Benz Link
5 Start Mercedes-Benz Link
Ac cepting/rejecting the data pr otection reg‐
ulations
Fo rth e initial start of the application: a message
with the data pr otection pr ovisions appears. #
Select Accept & start .
Quitting Mercedes-Benz Link #
Press theò button.
% Mercedes-Benz Link starts automatically
when it is connec ted with the sy stem using a
cable. If Mercedes-Benz Link was not dis‐
pla yed in thefo re ground before disconnect‐
ing, the application starts in the bac kground
when reconnected. You can call up
Mercedes-Benz Link using the main menu.
Yo u can find more information in the Mercedes-
Benz Link control box operating instructions. 41 0
MBUX multimedia sy stem

Calling up Mercedes-Benz Link sound set‐
tings
Multimedia sy stem:
4 © 5
Mercedes me & Apps
5 Smartphone 5
Mercedes-Benz Link
5 Z #
Select sound settings.
Ending Mercedes-Benz Link #
Disconnect the connecting cable between
Mercedes-Benz Link and the multimedia sys‐
te m.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Apple CarPlay
® Overview of Apple CarPlay
® &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
iPhone ®
functions can be used via the multime‐
dia sy stem using Apple CarPlay ®
. They are oper‐
ated using theto uchsc reen, touchpad, Touch Control or
the Siri ®
vo ice-operated control sys‐
te m. You can activate thevo ice-operated control
sy stem bypressing and holding the£ button
on the multifunction steering wheel.
When using Apple CarPlay ®
via thevo ice-oper‐
ated control sy stem, the multimedia sy stem can
st ill be opera ted via LINGU ATRO NIC
(/ page 276).
Only one iPhone ®
at a time can be connected via
Apple CarPlay ®
with the multimedia sy stem.
Also for use of Apple CarPlay ®
with two phone
mode, only one additional mobile phone can be
connected using Blue tooth ®
with the multimedia
sy stem.
The availability of Apple CarPlay ®
may vary
according tothe count ry.
The service pr ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Apple CarPlay ®
is a regis tere d trademark of
Apple Inc. MBUX multimedia sy
stem 411

tion via
the connecting cable between the
mobile phone and multimedia sy stem.
% Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle
is stationar y. Android
Auto Android
Autoove rview &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem.
Mobile phone functions can be used with
Android Autousing the Android operating sys‐
te m on the multimedia sy stem. It is operated
using theto uchsc reen or thevo ice-opera ted
control sy stem. You can activate thevo ice-oper‐
ated control sy stem bypressing and holding the
£ button on the multifunction steering wheel.
When using Android Autovia thevo ice-opera ted
control sy stem, the multimedia sy stem can still
be opera ted via LINGU ATRO NIC (/ page276).
On lyone mobile phone at a time can be connec‐
te d via Android Autowith the multimedia sys‐
te m.
Also for use of Android Autowith two phone
mode, only one additional mobile phone can be
connec ted using Blue tooth®
with the multimedia
sy stem.
The availability of Android Autoand Android Auto
apps may vary according tothe count ry. The service pr
ovider is responsible forth is appli‐
cation and the services and conte nt connected
to it.
Information on Android Auto
If a mobile phone is used with Android Auto,
USB access using the media menu is not possi‐
ble forth is mobile phone.
Only one route guidance can be active at a time.
If ro ute guidance is active on the multimedia sys‐
te m, it is closed when route guidance is star ted
on the mobile phone.
Connecting a mobile phone via Android Auto
(wired)
Re quirements:
R The mobile phone supports Android Auto
from Android 5.0.
R The Android Autoapp is ins talled on the
mobile phone.
R In order touse thete lephone functions, the
mobile phone must be connected tothe mul‐
timedia sy stem via Blue tooth®
( / page 394). MBUX multimedia sy
stem 413

Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay ®Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay ®
, cer‐
ta in vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone.
To do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (/ page 338).
The following driving status data is transmit ted:
R Transmission position engaged R
Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitte d:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection
This da tais only transfer red while the navigation
sy stem is active, in order toimpr oveit (e.g. so it
can continue functioning when in a tunnel). Mercedes me calls
Making a call via the
overhead control panel
% Mercedes me calls are not possible in every
count ry. Find out at a Mercedes-Benz
service centre if these functions are availa‐
ble in your count ry. 1
me button for service, concier geor informa‐
tion calls
2 SOS button co ver
3 SOS button (emergency call sy stem) #
Tomake a Me rcedes me call: press me
button 1. #
Tomake an eme rgency call: press SOS
button co ver2 briefly toopen. MBUX multimedia sy
stem 415

R
After an auto matically initia ted emer gency
st op byActive Emergency Stop Assist.
The emer gency call has been made:
R Avo ice connection is es tablished with the
emer gency call centre.
R A messa gewith accident data is transmit ted
to the emer gency call centre.
The SOS button in theove rhead control panel
fl ashes until the emer gency call is finished.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe displa y. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone.
If an eme rgency call has been initiated:
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre. R
Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and/or the police tothe acci‐
dent site.
R If no vehicle occupant answers, an ambu‐
lance is sent totheve hicle immediatel y.
Tr iggering a manual emer gency call #
Touse the SOS but ton in theov erhead
control panel: pressthe SOS button at least
one second long (/ page415). #
Touse voice control: usethe LINGUA‐
TRONIC voice commands (/ page 285).
The emer gency call has been made:
R Avo ice connection is es tablished with an
emer gency call centre.
R Remain in theve hicle if thero ad and traf fic
conditions permit youto do so until a voice
connection is es tablished with the emer‐
ge ncy call centre. R
Onthe basis of the call, the emer gency call
centre decides wh ether it is necessary tocall
re scue teams and the police tothe accident
site.
R A message with accident data is transmit ted
to the emer gency call centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y. #
Dial the11 2 emer gency number or an appro‐
pria telocal emer gency call number on your
mobile phone.
Emer gency call sy stem data transmission
Fo r bo th th e Mercedes-Benz emer gency call sys‐
te m as well as the11 2 emergency call sy stem
(EU eCall) data is transfer redto the Mercedes-
Benz emer gency call centre or the public emer‐
ge ncy call centre.
Depending on the emer gency call sy stem activa‐
te d (/ page 420) dif fere nt da tais transmitted
to the appropriate emer gency call centre. MBUX multimedia sy
stem 423

Processing of personal data via
the11 2
emer gency call sy stem (EU eCall)
All processing of personal data via the11 2 emer‐
ge ncy call sy stem (EU eCall) cor responds with
th e specifications in the EU Regulation
20 16 /679 "on the pr otection of individuals with
re ga rd tothe processing of personal data
(GDPR)" and is based particular lyon the neces‐
sity of upholding the vital interests of the af fec‐
te d person in accordance with Article 6, Clause
1, Letter d of the GDPR.
The processing of this type of data is strictly
limited tothe purpose of operating the emer‐
ge ncy calls tothest andard European emer gency
call number 112.
Data recipient
The recipients of da tathat is processed using
th e11 2 emergency call sy stem (EU eCall) are the
re leva nt eme rgency call inquiry term inals that
are specified tofirs tre cei veand handle emer‐
ge ncy calls tothest andard European emer gency
call number 112by there spective country
authorities in whose territory you are located. Ar
rangements for data processing
Bo th emer gency call sy stems are designed so
th at thefo llowing requ irements are fulfilled:
R The data con tained in the sy stem memory is
not accessible outside the sy stem prior to
th e initiation of an emer gency call.
R Both emer gency call sy stems cann otbe
traced and there is no continuous tracking in
normal operation.
R The data in the sy stem's internal memory is
automatically and continuously dele ted.
R The location data of theve hicle is continu‐
ously overwritten in the sy stem's internal
memor y,so that no more than the last three
cur rent locations requ ired forth e normal
function of the sy stem are available.
R The record of the activity data of bo themer‐
ge ncy call sy stems is only kept for as long as
is requ ired tofulfil the purpose of handling
th e emer gency call, and under no circum‐
st ances for more than 13 hours af terthe
time that an emer gency call is initia ted. Rights of persons af
fected bythe data pro‐
cessing
The person af fected bythe data processing (the
ve hicle owner) has theright toaccess the data
and if applicable can demand the cor rection,
del etion or bar ring of da tathat af fects him or
her and that the processing of which does not
cor respond with the GDPR regulations. Each cor‐
re ction, del etion or bar ring car ried out according
to this regulation must be shared with theth ird
party towhich the data has been transmit ted,
pr ov ided this does not pr oveto be infeasible and
does not incur disproportionate expenditure.
The person af fected bythe data processing has
th eright tocomplain tothe appropriate data
pr otection authority should they be of the opin‐
ion that their rights ha vebeen infringed bythe
processing of their personal data.
Re sponsible contact point forth e processing of
access rights: Authorised company representa‐
tive for data pr otection, Daimler AG, HPC G353,
D-70546 Stutt gart, Germany 426
MBUX multimedia sy stem

The
FIXindicator is displa yed af terth e name of
th eTV channel.
Channel fix is switched off
Depending on reception qualit y,theTV tuner
au tomatical lyswitches toan alternative channel
with the same programme conte nt but better
re ception. Using this function, the best possible
te levision picture can be found, rega rdless of the
re ception qualit y.
Ac tivating/deactivating channel fix
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select General settings. #
Switch Station fix on or off.
When the option is switched on, the display
button is activated. Switching
the count ry-specific character set
fo r the TVchannel on/off
Multimedia sy stem:
4 © 5
Media 5
TV 5
Z
5 General #
Select General settings. #
Switch Country-specific character set on or
off.
When the option is switched on, a count ry-
specific character set is used forth e displa y.
When the option is switched off, thech arac‐
te r set transmitted bythe cur rently set TV
ch annel is used forth e displa y.
The respective TVchannel is responsible for
th e transmission of thech annel-dependent
ch aracter set. Channel list
overview The
TVtuner sho wsthe cur rent programme on
th e digital TVchannels or radio stations with
adequate reception in its ownch annel list.
The order of thech annel lists is alphabetical or
countr y-specific. The
TVtuner requ ires a short amount of time to
update the information.
The channel lists show thefo llowing information:
R recei vable channel names
R programme title
The information is shown under thefo llowing
conditions:
R it is broadcast bythe digital channel
R there ception conditions are adequate Favo
urites Overview of
TVprog rammes (f avourites)
Yo u can create a total of 40 digital TVchannel
fa vo urites.
St oring TVchannels
Multimedia sy stem:
4 © 5
Media 5
TV #
Select in
the menu . #
Select Presets. 452
MBUX multimedia sy stem