service MERCEDES-BENZ G-Class 2017 W463 Comand Manual

Publication details
Internet
Further information about Mercedes-Benz vehi-
cles and about Daimler AG can be found on the
following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Editorial office
You are welcome to forward any queries or sug-
gestions you may have regarding this Operator's
Manual to the technical documentation team at
the following address:
Daimler AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany
©Daimler AG: Not to be reprinted, translated or
otherwise reproduced, in whole or in part, with-
out written permission from Daimler AG.
Vehicle manufacturer
Daimler AG
Mercedesstra

Canada only:The wireless devices of this vehi-
cle comply with Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions:
1) These devices may not cause interference,
and
2) These devices must accept any interference,
including interference that may cause undesired
operation of the device.
Correct use
You need to observe the following information
when using the multimedia system:
Rthe safety notes in this manual
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Using roof carriers may impair the correct func-
tioning of a roof antenna (phone, satellite radio,
GPS).
Attaching metalized retrofit film to the wind-
shield may affect radio reception. This can have
a negative impact on all other antennas (e.g.
emergency call antenna) in the vehicle interior.
Protection against theft: this device is equip-
ped with technical provisions to protect it
against theft. Further information on protection
against theft can be obtained from an author-
ized Mercedes-Benz Center.
Qualified specialist workshop
Read the information on qualified specialist
workshops in the vehicle Operator's Manual.
Function restrictions
For safety reasons, some functions are restric-
ted or unavailable while the vehicle is in motion.
You will notice this, for example, because either you will not be able to select certain menu items
or a message will appear to this effect.
Data stored in the vehicle
Data recording
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rmalfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detecting and rectifying faults and
defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser-
vice network (including the manufacturer) using
special diagnostic testers. You can obtain more
information there, if required.
Introduction15
Z

SelectionInstructions
Other City
After entering a city, the
search is performed
within the city's bounda-
ries
Option 1
XCall up the POI menu (Ypage 61).
XTo selectOther City: turn and press the controller.
XSelect the state/province (Ypage 57), if desired.
XEnter the city (Ypage 57).
XSelect a POI category (Ypage 62).
Option 2
XEnter a city in the address entry menu (Ypage 57).
XTo select POIs: slide6, turn and press the controller.
XSelect a POI category (Ypage 62).
Search By Name
Searches for all POIs on
the digital map or around
one of the three previ-
ously specified positions
XCall up the POI menu (Ypage 61).
XTo select Search By Name: turn and press the controller.
XSelectAllPOIsor one of the three previously selected positions.
The POI list with character bar appears.
XEnter a name.
or
XTo select Mercedes-BenzService: turn and press the controller.
Search By Phone Num‐ber
All POIs with a telephone
number can be selected.
XCall up the POI menu (Ypage 61).
XTo select SearchByPhoneNumber: turn and press the control-
ler.
You will see a list of phone numbers.
XEnter the telephone number.
The telephone number consists of:
Rthe country code (international dialing code)
Rthe area code
When entering the area code, omit the leading "0"
Rthe telephone number of the participating caller
Selecting a POI category
POI categories appear after choosing the menu
items Near Destination,Current Positionand after entering another city.
62Destination entry
Navigation

XTo specify the end of a traffic jam section:
selectEnd
.
The next possible traffic jam section end point
is marked.
XTurn the controller.
The marking moves along the route to the
next end position.
XPress the controller.
The end of the traffic jam is determined.
XTo calculate the detour: selectStart.
Off-road
General notes
The multimedia system may guide you to off-
road routes that your vehicle cannot drive on
without causing damage to the tires and wheels,
or the vehicle itself. It is the driver’s sole respon-
sibility to determine the suitability of the route.
The state and navigability of off-road routes may
be influenced, for example, by factors such as
time of day, time of year and current weather
conditions. The multimedia system cannot
judge these factors or take them into account
for route guidance.
Route guidance to an off-road destina-
tion
The multimedia system can guide you to desti-
nations which are within the area of the digital
map, but which are not themselves on the map.
These destinations are known as off-road des-
tinations, which you can enter using the map, for
example. In these cases, the multimedia system
guides you for as long as possible with naviga-
tion announcements and displays on roads
known to the system.
If the vehicle reaches an area which is not part of the digital map, the display appears as a split-
screen view. On the right, an arrow appears that
points to the off-road destination. You hear the
announcement: "Please follow the arrow on the
display". As the vehicle approaches the desti-
nation, you will see a display to this effect.
Route guidance from an off-road loca-
tion to a destination
Off-road location: the vehicle's position is on the
digital map, but the map does not contain any
information about that location. The multimedia system is able to guide you to a destination even
from an off-road location.
At the start of route guidance, you will see the
Road Not Mapped
message, an arrow and the
distance to the destination. The arrow shows
the compass heading to the actual destination.
As soon as the vehicle is back on a road known
to the system, route guidance continues in the
usual way.
Off-road during route guidance
Due to road construction, for example, there
may be differences between the data on the
digital map and the actual course of the road.
In such cases, the system will temporarily be
unable to locate the vehicle position on the dig-
ital map. The vehicle is therefore in an off-road
position.
In the display, you will then see the Road Not
Mappedmessage, an arrow and the distance to
the destination. The direction arrow shows the
compass heading to the destination.
As soon as the system can assign the vehicle
position to the map again, route guidance con-
tinues in the usual way.
Real-time traffic reports
Requirements
In order to receive real-time traffic reports via
satellite radio, you need to subscribe to SIRIUS
XM Satellite Radio Traffic Message Service.
Further information on satellite radio
(
Ypage 137).
The multimedia system can receive traffic
reports via satellite radio and take account of
these for route guidance in the navigation sys-
tem. Received traffic reports are displayed on
the map either as text or as symbols.
76Real-time traffic reports
Navigation

SIRIUS XM service
Displaying SIRIUS XM service informa-
tion
You can display the SIRIUS XM service informa-
tion.
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the controller.
XTo select Traffic: turn and press the con-
troller.
XSelect SIRIUS Service.
The provider's phone number (SIRIUS XM)
and the serial number of your service module
are displayed.
Registering the SIRIUS XM service
XCall the provider telephone number shown on
the multimedia system display.
iYou can also have the satellite service acti-
vated online. To do so, visit the SIRIUS XM
Radio website at http://www.sirius.com
(USA).
Once the connection has been established:
XFollow the service employee's instructions.
The activation process may take up to ten
minutes.
If registration is not included when purchasing
the system, your credit card details will be
required to activate your account.
Updating the digital map
Introduction
The digital maps generated by the map software
become outdated in the same way as conven-
tional road maps. Optimal route guidance can
only be provided by the navigation system in
conjunction with the most up-to-date map soft-
ware.
Information about new versions of the digital
map can be obtained from an authorized
Mercedes-Benz Center. You can have the digital
map updated there using a data medium, or you
can update it yourself.
For USA and Mexico, it is possible to update the
map data for the multimedia system free of
charge for a period of three years. Information on the availability of this service for your vehicle
can be obtained from an authorized Mercedes-
Benz Center.
Entitlement to the free update
For the first three years after your vehicle is reg-
istered, you are entitled to all available updates
to the map software for the multimedia system.
They are usually installed during a regular vehi-
cle service. After this period, you can purchase
further updates from an authorized Mercedes-
Benz Center.
The free updates relate to the vehicle and not to
an individual. If there is a change of ownership
within the three years after first registration, the
new owner is entitled to the map software
updates.
Updating at an authorized Mercedes-
Benz Center
If an update for your map software is available,
you will receive it free of charge at an authorized
Mercedes-Benz Center during your vehicle's
annual service. You can arrange a separate
appointment for this at an authorized Mercedes-
Benz Center on request.
The update can only be performed:
Rat an authorized Mercedes-Benz Center
Rfor navigation data for North America
The map software is not provided on DVD.
Carrying out a manual update
After the free update of the map data has
expired or when buying map data, you can
update the data yourself.
The update process may take some time (up to
45 minutes), depending on the size of the digital
map. The update will be completed more quickly if the vehicle is stationary. If you begin the
update while the vehicle is stationary and the
starter battery has insufficient power, the mul-
timedia system may switch off automatically.
This protects the battery. In order to prevent
this, a suitable power supply to the vehicle must
be maintained.
Map functions87
Navigation
Z

several parties to hear one another and speak
with one another.
XAdd a call (Ypage 98).
or
XAnswer an incoming call (Ypage 100).
XTo select Conferencein the telephone menu:
turn and press the controller.
The new participant is included in the confer-
ence call. Conference Call
is displayed in
the telephone menu.
Incoming call during an existing call
(call waiting)
The call waiting function depends on your
mobile phone network provider and your mobile
phone. Depending on the mobile phone used,
behavior when answering a call may vary (see
the manufacturer's operating instructions).
Call waiting: if you receive a call while already
in a call, a message is shown. You also hear a
tone. You can decide whether to accept or reject
the call.
Accepting
XTo select wAccept: press the controller.
or
XPress 6on the multifunction steering
wheel.
The incoming call is active. Depending on the
mobile phone used, the call which was previ-
ously active is put on hold or ended (see the
manufacturer's operating instructions). If the
call is on hold, you can switch back and forth
between the two calls (call waiting)
(
Ypage 99).
iDepending on the mobile phone, you may
also be able to accept the incoming call (call
waiting) on your mobile phone. This function
and behavior depends on your mobile phone network provider and the mobile phone (see
the manufacturer's operating instructions).
Rejecting
XTo select =Reject: turn and press the
controller.
or
XPress ~on the multifunction steering
wheel.
The behavior after the call is rejected depends
on your mobile phone and mobile phone net-
work provider.
Option 1: The originally active call is ended
and the incoming call is accepted.
Option 2: Both calls are ended.
Ending an active call
XTo select =in the telephone menu: turn
and press the controller.
or
XPress ~on the multifunction steering
wheel.
The active call is ended.
Mobile phone voice recognition
You can start or end voice recognition on your
mobile phone with this function. Further infor-
mation on the voice recognition service; see the
manufacturer's operating instructions.
Starting the mobile phone voice recognition
XConnect the mobile phone to the multimedia
system (Ypage 92).
XPress and hold the óbutton on the multi-
function steering wheel for more than one
second.
You can now use the mobile phone voice rec-
ognition.
Ending the mobile phone voice recognition
XPress 8on the multifunction steering
wheel.
The mobile phone voice recognition is stop-
ped.
100Mobile phone voice recognition
Telephone

Calling up and using the dictation
function
XSelect theomicrophone.
The app for the dictation function is loaded.
If there was no prior Internet connection, a
connection is now established.
XTo start the dictation function: press the
controller.
XSay your message.
The dictation ends automatically after you
have finished speaking.
After the spoken message has been pro-
cessed, it is shown as text on the display.
XTo select words: turn and press the control-
ler.
XIn the correction menu, you can:
Radjust capitalization of words (if supported
by the character set)
Radd words
Rdelete words
Rreplace the dictated message with a new
one
XTo exit the menu: selectDone.
Send message
The dictated text is displayed in the message
input window.
XEnter the telephone number or e-mail address
into the addressee line.
XTo send the message: select OK.
Apple CarPlay™
Introduction
iPhone®functions can be used via the multime-
dia system using Apple CarPlay™. Apple Car-
Play™ can be operated using the controller or
Siri
®voice-operated control system. Whether
selected buttons are supported in the vehicle
depends on the iOS version of the mobile phone
and the apps available. You will find an overview
of the multimedia system's control panel and
available buttons here (
Ypage 18).
To activate voice-operated control, press and
hold the óbutton on the multifunction steer-
ing wheel (
Ypage 100). Apple CarPlay™ is only available for Apple
®mobile phones (see the
manufacturer's operating instructions). The
availability of Apple CarPlay™ may vary by coun- try and depending on vehicle equipment.
During Apple CarPlay™ use, various multimedia
system functions, such as navigation, are not
available.
The provider is responsible for its application
and related services and content.
Requirements
RApple CarPlay™ is available from the iPhone®
5. Mercedes-Benz recommends that you use
the latest operating system on the iPhone®.
RYou require a connector cable for the
iPhone®.
RThe full range of functions for Apple CarPlay™
is only possible when the Apple CarPlay™-
capable mobile phone is connected to the
Internet.
Connecting the iPhone®with the mul-
timedia system
In order to be able to use Apple CarPlay™, a
connection must be established between the
iPhone
®and the multimedia system.
XConnect the iPhone®via a connection cable
to the USB port ç.
The first time you connect an Apple CarPlay™-
capable mobile phone to the multimedia sys-
tem or switch between Apple CarPlay™-capa-
ble mobile phones, a prompt appears asking
whether you want future activation to be auto- matic or manual.
Activating Apple CarPlay™
Automatic activation
XTo select Auto: press the controller.
Apple CarPlay™ will start automatically each
time a connection has been established
between the iPhone
®and the multimedia sys-
tem.
Manual activation
120Apple CarPlay™
Telephone

XTo call up the telephone menu: press the
%button.
XTo show the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XSelect Apple CarPlay.
Apple CarPlay™ starts.
iDepending on the operating status, not all of
the steps may be necessary. A message to
start Apple CarPlay™ appears on the display.
Confirm this.
Changing the activation type
When the mobile phone is disconnected from
the multimedia system, the activation mode can
be changed.
XTo call up the telephone menu: press the
% button.
XTo display the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XSelect Apple CarPlay.
XTo show the menu bar: slide 6the control-
ler.
XTo select Options: turn and press the con-
troller.
XDeactivate ªor activate OStart AppleCarPlay Automatically.
Ending Apple CarPlay™ mode
XRemove the connection cable from the USB
port ç.
The No Apple CarPlay Device Connec‐
ted Please ensure that your deviceisconnectedtothecorrectUSBport.message appears.
Transmitted vehicle data
When using Apple CarPlay™, specific vehicle
data are transmitted to the mobile phone. This
makes it possible to use selected mobile phone
services efficiently. The mobile phone does not
have active access to vehicle data. The following system information is transmitted:
RVehicle model
RVehicle model year
RMultimedia system software version
These data are transmitted in order to optimize
communication between the vehicle and mobile
phone.
A random vehicle code is generated for this pur-
pose and in order to assign multiple vehicles to the mobile phone.
This code is not related to the vehicle identifi-
cation number (VIN) and is deleted if the multi-
media system is reset (
Ypage 43).
The following driving status data is transmitted:
RGear position engaged
RDifference between parked, stationary,
coasting and driving
RInstrument cluster day/night mode
These data are transmitted in order to adapt the
content displayed to the driving situation.
The following position data is transmitted:
RGPS coordinates
RSpeed
RCompass direction
RAcceleration direction
RGyroscopic effects
These data are transmitted only when naviga-
tion is active in order to improve navigation (e.g.
when driving through a tunnel).
If you do not wish to have your vehicle data
transmitted, you can deactivate automatic start-
ing of Apple CarPlay™ (
Ypage 121) and briefly
terminate the mobile phone's USB connection
to the vehicle.
Android Auto™
Introduction
Functions on mobile phones with the Android™
operating system can be used with Android
Auto™:
RAndroid Auto™-capable apps from the mobile
phone are shown in the multimedia system.
RAudio content from the mobile phone is
played back in the multimedia system.
Only one mobile phone at a time can be con-
nected to the multimedia system via Android
Auto™.
Android Auto™121
Telephone
Z

Various multimedia system functions such as
the navigation system are not available while
using Android Auto™.
The availability of Android Auto™ and Android
Auto™ apps may vary from country to country
and depending on the equipment in the vehicle.
The provider is responsible for its application
and related services and content.
Connecting a mobile phone via
Android Auto™
Requirements:
RFor safety reasons, the first time Android
Auto™ is activated on the multimedia system,
the vehicle must be stationary.
RThe mobile phone supports Android Auto™
from Android™ 5.0.
RThe Android Auto™ app is installed on the
mobile phone.
RIn order to use the telephone functions, a
mobile phone needs to be connected with the
multimedia system via Bluetooth
®.
RThe full range of functions for Android Auto™
is only possible with an Internet connection.
RThe mobile phone is connected to the USB
portç on the multimedia system via a USB
cable.
The multimedia system automatically estab-
lishes a connection to the mobile phone via
Bluetooth
®. If this is unsuccessful, an error mes-
sage will appear. In this case, you should con-
nect the mobile phone manually via Bluetooth
®
(Ypage 92).
Starting Android Auto™
Multimedia system
XTo call up the telephone menu: press the
% button.
XTo show the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XTo select Android Auto: turn and press the
controller.
You see a message informing you that no
Android Auto™ device is connected. Mobile phone
XConnect the mobile phone to the USB port
ç
in the center console.
When activated manually a message appears
on the display of the multimedia system when
Android Auto™ is started.
XTo confirm the message: press the controller.
The Android Auto™ app is shown in the mul-
timedia system display.
Setting up automatic connection
XTo call up the telephone menu: press the
% button.
XTo display the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XTo select Android Auto: turn and press the
controller.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Options: turn and press the con-
troller.
XTo select Start Android Auto Automati‐cally: turn and press the controller.
XAllow automatic connection O.
Android Auto™ starts automatically as soon
as the mobile phone is connected to the USB
port ç of the multimedia system.
Calling up the sound settings for
Android Auto™
If Android Auto™ is active, you can change the
sound settings in the radio menu.
XTo call up the radio menu: press the $
button.
XTo show the main function bar: slide 5the
controller.
XTo select Radio: turn and press the controller.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select à: turn and press the controller.
Change the sound settings.
122Android Auto™
Telephone

Activating the voice controlsystem
for Androi d Auto™
If Android Auto™ is active ,you can start th e
mobile phone's voice control system.
XPress and hold th e? buttonon th emulti-
function steering wheel.
Dependin gon th emobile phone atone
sounds.
Ending Androi d Auto™
XTerminate th eUS Bconnection between th e
mobile phone and th emultimedia system.
The No
Androi dAutoDeviceConnectedPlease ensure tha tyou rdevice isconnected to the correc tUSB port.message appear sin th emultifunction display
Trans mitted vehicle data
When usin gAndroid Auto™ ,specific vehicl e
dat aare transmitte dto th emobile phone .This
makes it possibl eto use selected mobile phone
services efficiently. The mobile phone does no t
hav eactive access to vehicl edata.
The followin gsystem information is transmitted:
RVehicl emodel
RVehicl emodel year
RMultimedia system software version
These dat aare transmitte din order to optimiz e
communication between th evehicl eand mobile
phone .
A random vehicl ecode is generated for this pur-
pos eand in order to assign multiple vehicles to
th emobile phone .
This code is no trelate dto th evehicl eidentifi-
cation number (VIN) and is delete dif th emulti-
media system is reset (
Ypage 43).
The followin gdrivin gstatus dat ais transmitted:
RGear position engage d
RDifferencebetween parked, stationary,
coasting and drivin g
RInstrumentcluste rday/night mod e
These dat aare transmitte din order to adapt th e
conten tdisplayed to th edrivin gsituation .
The followin gposition dat ais transmitted:
RGPS coordinate s
RSpeed
RCompass direction
RAcceleration direction
RGyroscopic effects
These dat aare transmitte donly when naviga-
ti on i
s active in order to improve navigation (e.g.
when drivin gthroug h atunnel).
If you do no twish to hav eyour vehicl edat a
transmitted, you can deactivat eautomatic start -
ing of Android Auto™ (
Ypage 122) and briefly
terminate th emobile phone's US Bconnection
to th evehicle.
Android Auto™123
Telephone
Z