service indicator MERCEDES-BENZ G500 2004 W463 Owner's Manual

ContentsAt the gas station............................... 224
Refueling ...................................... 224
Check regularly and before
a long trip ..................................... 225
Engine compartment.......................... 227
Hood ............................................ 227
Engine oil...................................... 228
Transmission fluid level ................ 232
Coolant level ................................ 232
Windshield/rear window washer
system and headlamp cleaning
system.......................................... 234
Battery ............................................... 235
Tires and wheels ................................ 236
Important guidelines .................... 236
Life of tire ..................................... 237
Direction of rotation ..................... 237
Checking tire inflation pressure ... 237
Rotating wheels............................ 238
Winter driving..................................... 240
Winter tires................................... 240
Block heater (Canada only) .......... 240
Snow chains ................................. 241Maintenance ...................................... 242
Clearing the service indicator ...... 242
Service term exceeded ................ 242
Calling up the service indicator .... 243
Resetting the service indicator..... 243
Vehicle care ....................................... 244
Cleaning and care of the vehicle .. 244
Practical hints.................................. 251
What to do if … .................................. 252
Lamps in instrument cluster ........ 252
Lamp in center console ................ 259
Messages in the multifunction
display.......................................... 260
Where will I find ...? ........................... 283
First aid kit ................................... 283
Vehicle tool kit ............................. 283
Vehicle jack.................................. 284
CD changer .................................. 284
Spare wheel ................................. 285Unlocking/locking in an emergency .. 287
Unlocking the vehicle................... 287
Locking the vehicle ...................... 288
Changing batteries in
the SmartKey ............................... 288
Fuel filler flap ............................... 290
Manually unlocking the
transmission gear selector lever .. 290
Opening/closing in an emergency .... 292
Sliding/pop-up roof ..................... 292
Brush guard* ..................................... 293
Lowering and raising brush guard 294
Replacing bulbs ................................. 295
Bulbs ............................................ 295
Replacing bulbs for front lamps ... 297
Replacing bulbs for rear lamps .... 301
Replacing wiper blades ...................... 304
Removing wiper blades ................ 304
Installing wiper blades ................. 305
Flat tire .............................................. 306
Preparing the vehicle ................... 306
Mounting the spare wheel ........... 307

192 Controls in detailUseful featuresmultifunction display. All information rele-
vant to the emergency, such as the loca-
tion of the vehicle (determined by the GPS
satellite location system), vehicle model,
identification number and color are gener-
ated.
A voice connection between the Response
Center and the occupants of the vehicle
will be established automatically soon af-
ter the emergency call has been initiated.
When a voice connection is established the
audio system mutes and the message TELE AID – EMERGENCY CALL ACTIVE
ap-
pears in the multifunction display. The Re-
sponse Center will attempt to determine
more precisely the nature of the accident
provided they can speak to an occupant of
the vehicle.The Tele Aid system is available if:


it has been activated and is operation-
al. Activation requires a subscription
for monitoring services, connection
and cellular air time


the relevant cellular phone network
and GPS signals are available and pass
the information on to the response cen-
teriLocation of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network
and pass the information on to the re-
sponse center.
Warning!
G
If the indicator lamp in the SOS button is il-
luminated continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rele-
vant cellular phone network is not available).
The message
EMERGENCY CALL –
CALL FAILED appears in the multifunction
display for approx. 10 seconds.
Should this occur, assistance must be sum-
moned by other means.

194 Controls in detailUseful featuressystem mutes and the message
TELE AID
– ROADSIDE ASSISTANCE CALL ACTIVE
ap-
pears in the multifunction display.

Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest
Mercedes-Benz Light Truck Center. For
services such as labor and/or towing,
charges may apply. Refer to the Roadside
Assistance manual for more information.
These programs are only available in the
USA:


Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable


Remote Vehicle Diagnostics: This func-
tion permits the Mercedes-Benz Road-
side Assistance dispatcher to
download malfunction codes and actu-
al vehicle data.Information button¡
Located below the center armrest cover is
the Information button¡.

Press and hold the button (for longer
than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message
INFO – CONNECTING CALL
will
appear in the multifunction display.
When the connection is established, the
message
INFO – CALL CONNECTED
appears
in the multifunction display. The Tele Aid
system will transmit data generating the
vehicle identification number, model, color
and location (subject to availability of cel-
lular and GPS signals).
iThe indicator lamp in the Roadside As-
sistance button• remains illumi-
nated in red for approx. 10 seconds
during the system self-check after turn-
ing the SmartKey in the starter switch
to position2 (together with the SOS
button and the Information
button¡).
See system self-check (
page 191)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Roadside
Assistance button• is illuminated
continuously and there was no voice
connection to the Response Center es-
tablished, then the Tele Aid system
could not initiate a Roadside Assis-
tance call (e.g. the relevant cellular
phone network was not available). The
message
TELE-DIAGNOSIS –
CALL FAILED
appears in the multifunc-
tion display.
Roadside Assistance calls can be ter-
minated using the ìbutton on the
multifunction steering wheel.


195 Controls in detail
Useful features
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. When a voice connection is estab-
lished the audio system mutes and the
message
TELE AID – INFO CALL ACTIVE

appears in the multifunction display. Infor-
mation regarding the operation of your ve-
hicle, the nearest Mercedes-Benz Light
Truck Center or Mercedes-Benz USA prod-
ucts and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
iThe indicator lamp in the Information
button¡ remains illuminated in red
for approx. ten seconds during the sys-
tem self-check after turning SmartKey
in the starter switch to position2 (to-
gether with the SOS button and the
Roadside Assistance button•).
See system self-check (
page 191)
when the indicator lamp does not come
on in red or stays on longer than ap-
proximately ten seconds.
If the indicator lamp in the Information
button¡ is illuminated continuous-
ly and there was no voice connection to
the Response Center established, then
the Tele Aid system could not initiate
an Information call (e.g. the relevant
cellular phone network is not avail-
able). The message
INFO –
CALL FAILED
appears in the multifunc-
tion display.
Information calls can be terminated us-
ing the ìbutton on the multifunc-
tion steering wheel.
!If the indicator lamps do not start flash-
ing after pressing one of the buttons or
remains illuminated (in red) at any
time, the Tele Aid system has detected
a fault or the service is not currently ac-
tive, and may not initiate a call. Visit
your Mercedes-Benz Light Truck Cen-
ter and have the system checked or
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon
as possible.

196 Controls in detailUseful featuresUpgrade Signals
The Tele Aid system processes calls using
the following priority.

Automatic emergency – First priority


Manual emergency – Second priority


Roadside assistance – Third priority


Information – Fourth priority
Should a higher priority call be initiated
while you are connected, an upgrade (al-
ternating) tone will be heard and the ap-
propriate indicator lamp will flash. If
certain information such as vehicle identi-
fication number or customer information is
not available, the operator may need to re-
transmit.
During this time you will hear a beep and
voice contact will be interrupted. Voice
contact will resume once the retransmis-
sion is completed. Once a call is conclud-
ed, a beep will be heard and the
appropriate indicator lamp will stop flash-
ing. The COMAND system operation will
resume.
!If the indicator lamp continues to flash
or the system does not reset, contact
the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or
Mercedes-Benz Customer Assistance
at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Cus-
tomer Service at 1-800-387-0100 in
Canada.iThe indicator lamp in the respective
button flashes until the call is conclud-
ed. Calls can only be terminated by a
Response Center or Customer Assis-
tance Center representative, except
Roadside Assistance and Information
calls, which can also be terminated by
pressing buttonì on the multifunc-
tion steering wheel.
iWhen a Tele Aid call has been initiated,
the COMAND system audio is muted
and the selected mode (radio or CD)
pauses. The optional cellular phone (if
installed) switches off. If you must use
this phone, the vehicle must be parked.
Disconnect the coiled cord and place
the call. The navigation system (if en-
gaged) will continue to run. The display
in the instrument cluster is available for
use and spoken commands are only
available by pressing the RPT button on
the COMAND unit. A pop-up window
will appear in the COMAND display to
indicate that a Tele Aid call is in
progress.

199 Controls in detail
Useful features
Programming or reprogramming the in-
tegrated remote control
Step 1:
Switch on ignition.
Step 2:

If you have previously programmed an
integrated signal transmitter button
and wish to retain its programming,
proceed to step 3. Otherwise, press
and hold the two outer signal transmit-
ter buttons2 and4 and release
them only when the indicator light be-
gins to flash after approximately 20
seconds (do not hold the button for
longer than 30 seconds). This proce-
dure erases any previous settings for
all three channels and initializes the
memory. If you later wish to program a
second and/or third hand-held trans-
mitter to the remaining two signal
transmitter buttons, do not repeat this
step and begin directly with step 3.
iCertain types of garage door openers
are incompatible with the integrated
opener. If you should experience diffi-
culties with programming the transmit-
ter, contact your authorized
Mercedes-Benz Light Truck Center, or
call Mercedes-Benz Customer Assis-
tance Center (in the USA only) at
1-800-FOR-MERCedes, or Customer
Service (in Canada) at
1-800-387-0100.
iFor operation in the USA only:
This device complies with Part 15 of
the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful
interference, and
(2) this device must accept any inter-
ference received, including interfer-
ence that may cause undesired
operation.
Any unauthorized modification to this
device could void the user’s authority
to operate the equipment.


225 Operation
At the gas station
Check regularly and before a long trip
1Coolant
2Brake fluid
Coolant
For normal replenishing, use water (pota-
ble water quality). For more information,
see “Coolant level” (
page 232) and see
“Fuels, coolants, lubricants, etc.”
(
page 333).Brake fluid
Windshield/rear window washer sys-
tem and headlamp cleaning system
For more information on refilling the reser-
voir, see “Windshield/rear window washer
system and headlamp cleaning system”
(
page 234).
iUse only premium unleaded gasoline
with a minimum Posted Octane Rating
of 91 (average of 96 RON / 86 MON).
Information on gasoline quality can
normally be found on the fuel pump.
More information on gasoline can be
found in the Factory Approved Service
Products pamphlet. iLeaving the engine running and the fuel
cap open can cause the ? malfunc-
tion indicator lamp to illuminate.
See also “Practical hints” section
(page 256).
iOpening the hood, see (
page 227).
!If you find that the brake fluid in the
brake fluid reservoir has fallen to the
minimum mark or below, have the
brake system checked for brake pad
thickness and leaks immediately. Noti-
fy an authorized Mercedes-Benz Light
Truck Center immediately. Do not add
brake fluid as this will not solve the
problem. For more information, see
“Practical hints” (
page 254) .

242 OperationMaintenance
MaintenanceWe strongly recommend that you have
your vehicle serviced by your authorized
Mercedes-Benz Light Truck Center, in ac-
cordance with the Service Booklet at the
times called for by the FSS (Flexible Ser-
vice System).
Failure to have the vehicle maintained in
accordance with the Service Booklet at the
designated times /mileage called for by
the FSS may result in vehicle damage not
covered by the Mercedes-Benz Limited
Warranty.
FSS will notify you when your next service
is due.
Approximately one month before your next
service is due, one of the following mes-
sages will appear in the multifunction dis-
play while you are driving or when you
switch on the ignition (example service A):SERVICE A IN XX DAYS
SERVICE A IN XX MILES (KM)
SERVICE A DUE NOW!
The type of service due is indicated in the
speedometer display field:
9Minor service (A)
½Major service (B)Clearing the service indicator
The service indicator is automatically
cleared


after 10 seconds when you switch on
the ignition or when reaching the ser-
vice threshold while driving


after 30 seconds, once the suggested
service term has passed
You can also clear it yourself.

Press the reset button on the instru-
ment cluster (
page 25).
Service term exceeded
If you have exceeded the suggested ser-
vice term, you will see the following mes-
sage in the multifunction display:SERVICE A EXCEEDED BY XX DAYS
SERVICE A EXCEEDED BY XX MILES (KM)An accoustic signal will sound.
The Mercedes-Benz Light Truck Center will
reset the service indicator following a com-
pleted service.
iThe interval between services depends
on your driving habits. A gentle driving
style, moderate engine speeds and the
avoidance of short-distance trips will
lengthen the interval between services.

243 Operation
Maintenance
Calling up the service indicator
Switch ignition on.
The standard display of the control sys-
tem appears (
page 115).

Press buttonk orj on the mul-
tifunction steering wheel until the FSS
indicator appears in the multifunction
display.
Resetting the service indicator
In the event that the service on your vehi-
cle is not carried out by an authorized
Mercedes-Benz Light Truck Center, you
can reset the service indicator yourself.
Switch ignition on.
The standard display of the control sys-
tem appears (
page 115).

Press buttonk orj on the mul-
tifunction steering wheel until the FSS
indicator appears in the multifunction
display.

Press the reset button (
page 25) for
about three seconds.
This message appears in the tachome-
ter:
SERVICE INTERVAL?
RESET WITH R BUTTON FOR 3 SEC.

To confirm, press reset button until you
hear a signal.
The service indicator now displays the
reset interval.
iIf the vehicle battery is disconnected,
the days of disconnection will not be in-
cluded in the count shown by the ser-
vice indicator. To arrive at the true
service deadline, you will need to sub-
tract these days from the days shown
in the service indicator.
Do not confuse the service indicator
with the engine oil level indicator :.
iIf the service indicator was inadvertent-
ly reset, have a Mercedes-Benz Light
Truck Center correct it.
Only reset if the proper service has
been performed. Resetting the system
without performing proper service as
called for by the FSS will cause the FSS
to incorrectly determine the next ser-
vice interval which will result in engine
damage not covered by the Mer-
cedes-Benz Limited Warranty.

256 Practical hintsWhat to do if …Problem
Possible cause
Suggested solution
?
The yellow “CHECK ENGINE”
malfunction indicator lamp
comes on while driving.
There is a malfunction of:

The fuel management system


The ignition system


The emission control system


Systems which impact emissions
Such malfunctions may result in excessive
emissions values and may switch the engine
to its limp-home (emergency operation)
mode. Serious damage can occur to the
emission system.

Have the vehicle checked as soon as
possible by an authorized
Mercedes-Benz Light Truck Center.
An on-board diagnostic connector is
used by the service station to link the
vehicle to the shop diagnostics sys-
tem. It allows the accurate identifica-
tion of system malfunctions through
the readout of diagnostic trouble
codes. It is located near the hood lock
release on the upper left of footwell.
The fuel cap is not closed tightly.

Check the fuel cap.
Your gas tank is empty.

After refuelling, start the engine three
or four times in succession. The
limp-home mode is canceled.