maintenance MERCEDES-BENZ GL-Class 2012 X164 Owner's Manual

Index ....................................................... 4Introduction ......................................... 21At a glance ........................................... 27Safety ................................................... 37Opening/closing ................................. 75Seats, steering wheel and mirrors ....97Lights and windshield wipers ..........117Climate control ................................. 133Driving and parking ..........................147On-board computer and displays ....215Stowing and features .......................267Maintenance and care ......................299Breakdown assistance .....................313Wheels and tires ............................... 337Technical data ................................... 367
Contents3

Transmission position display ........155
Transmission positions ..................156
Automatic transmission
emergency mode ............................... 159
B
Back support see Lumbar support
Backup lamp
Changing bulbs (LEDs) ...................127
Display message ............................ 243
BAS (Brake Assist System) ................. 69
Basic settings see Settings
Battery (key)
Checking .......................................... 80
Battery (SmartKey)
Important safety notes ....................80
Replacing ......................................... 80
Battery (vehicle)
Charging ........................................ 328
Display message ............................ 246
Important safety notes ..................326
Jump starting ................................. 329
Belt
see Seat belts
Blind Spot Assist
Activating/deactivating .................228
Display message ............................ 250
Notes/function .............................. 201
Trailer towing ................................. 203
BlueTEC
Adding DEF .................................... 164
BlueTEC (DEF) .................................... 374
Brake Assist System see BAS (Brake Assist System)
Brake fluid
Display message ............................ 236
Notes ............................................. 375
Brake fluid level ................................ 304
Brake lamps Display message ............................ 242
Brakes
ABS .................................................. 68
BAS .................................................. 69
Brake fluid (notes) .........................375
Display message ............................ 233
Driving tips .................................... 169
Important safety notes ..................169
Maintenance .................................. 170
Parking brake ........................ 167, 171
Warning lamp ................................. 259
Breakdown
see Flat tire
see Towing away
Bulbs
see Changing bulbs
C
California Important notice for retail
customers and lessees ....................22
Calling up a malfunction
see Display messages
Capacities
see Technical data
Car
see Vehicle
Care
Carpets .......................................... 312
Car wash ........................................ 306
Display ........................................... 310
Exterior lights ................................ 309
Gear or selector lever ....................311
Matte finish ................................... 308
Notes ............................................. 305
Paint .............................................. 308
Plastic trim .................................... 310
Power washer ................................ 307
Rear view camera .......................... 310
Roof lining ...................................... 312
Seat belt ........................................ 311
Seat cover ..................................... 311
Sensors ......................................... 309
Steering wheel ............................... 311
Tail pipes ....................................... 310
Trim pieces .................................... 311
Washing by hand ........................... 307
Wheels ........................................... 307
Windows ........................................ 309
Wiper blades .................................. 309
Wooden trim .................................. 311
Cargo compartment cover ............... 273
Cargo compartment enlargement ... 270
Index5

Switching the daytime running
lamps on/off (on-board
computer) ...................................... 224
Switching the daytime running
lamps on/off (switch) ....................119
Switching the surround lighting
on/off (on-board computer) ..........225
Turn signals ................................... 121
see Changing bulbs
see Interior lighting
Light sensor (display message) ....... 244
LIM indicator lamp Cruise control ................................ 180
DISTRONIC .................................... 184
Loading guidelines ............................ 268
Locking see Central locking
Locking (doors)
Automatic ........................................ 84
Emergency locking ........................... 85
From inside (central locking
button) ............................................. 84
Locking centrally
see Central locking
Locking verification signal (on-
board computer) ............................... 226
Low-beam headlamps Changing bulbs .............................. 125
Display message ............................ 241
Setting for driving abroad
(symmetrical) ................................. 118
Switching on/off ........................... 119
LOW RANGE
Display message ............................ 249
Off-road gear ................................. 206
LOW RANGE off-road gear ................ 206
Luggage net ....................................... 270
Lumbar support Adjusting the 4-way lumbar
support .......................................... 108
Luxury head restraints ..................... 101
M
M+S tires ................................... 172, 340
Maintenance see ASSYST PLUS service interval
display
Malfunction message
see Display messages
Malfunctions relevant to safety
Reporting ......................................... 25
Matte finish (cleaning
instructions) ...................................... 308
mbrace Call priority .................................... 291
Display message ............................ 236
Downloading destinations
(COMAND) ..................................... 292
Emergency call .............................. 288
Important safety notes ..................287
Locating a stolen vehicle ...............293
MB info call button ........................290
Roadside Assistance button ..........290
Search & Send ............................... 292
Self-test ......................................... 288
System .......................................... 288
Vehicle remote unlocking ..............292
Mechanical key
Function/notes ................................ 79
Unlocking the driver's door ..............85
Memory card (audio) ......................... 221
Memory function ............................... 114
Messages see Display messages
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror
Mobile phone
Menu (on-board computer) ............230
Modifying the programming
(SmartKey) ........................................... 79
MOExtended run-flat system ........... 325
MP3 Operating ....................................... 221
see separate operating instructions
Multicontour seat .............................. 107
Multifunction display ........................ 218
Multifunction steering wheel Operating the on-board computer . 217
Overview .......................................... 3112Index

Lights display message ..................241
Power supply ................................. 213
Shift range ..................................... 157
Towing away
With both axles on the ground .......332
Tow-starting
Emergency engine starting ............333
Important safety notes ..................331
Trailer
Towing ........................................... 211
Trailer loads and drawbar
noseweights ...................................... 213
Trailer towing Blind Spot Assist ............................ 203
ESP ®
................................................ 71
PARKTRONIC ................................. 198
Permissible trailer loads and
drawbar noseweights .....................213
Towing a trailer .............................. 211
Transmission
see Automatic transmission
Transporting the vehicle .................. 332
Traveling uphill
Brow of hill ..................................... 179
Driving downhill ............................. 179
Maximum gradient-climbing
capability ....................................... 179
Trim pieces (cleaning instructions) . 311
Trip computer (on-board
computer) .......................................... 229
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 220
Resetting (on-board computer) ......229
Trunk
see Tailgate
Turn signals
Changing bulbs (front) ...................126
Display message ............................ 241
Switching on/off ........................... 121
see Turn signals
TWR (Tongue Weight Rating)
(definition) ......................................... 361
Type identification plate see Vehicle identification plate U
Unlocking Emergency unlocking .......................85
From inside the vehicle (central
unlocking button) ............................. 84
V
Vanity mirror (in sun visor) .............. 283
Vehicle Correct use ...................................... 24
Data acquisition ............................... 25
Display message ............................ 254
Equipment ....................................... 21
Individual settings ..........................223
Limited Warranty ............................. 25
Loading .......................................... 349
Locking (in an emergency) ...............85
Locking (SmartKey) .......................... 77
Lowering ........................................ 325
Maintenance .................................... 22
Parking for a long period ................ 167
Pulling away ................................... 151
Raising ........................................... 322
Reporting problems .........................24
Towing away .................................. 331
Transporting .................................. 332
Unlocking (in an emergency) ...........85
Unlocking (SmartKey) ......................77
Vehicle battery
see Battery (vehicle)
Vehicle dimensions
see Technical data
Vehicle emergency locking ................ 85
Vehicle identification number see VIN
Vehicle identification plate .............. 369
Vehicle level (display message) ....... 248
Vehicle tool kit .................................. 314
Vehicle weights see Technical data
Video (DVD) ........................................ 222
Video DVD (on-board computer) ...... 222
VIN ...................................................... 369
Index19

Product information
Mercedes-Benz recommends that you use
genuine Mercedes-Benz parts, conversion
parts and accessories that have been
approved for the type of vehicle.
Mercedes-Benz tests genuine parts as well as
conversion parts and accessories which have
been specifically approved for your vehicle for
their reliability, safety and suitability. Despite
ongoing market research, Mercedes-Benz is
unable to assess other parts. Therefore,
Mercedes-Benz accepts no responsibility for
the use of such parts in Mercedes-Benz
vehicles, even if they have been
independently or officially approved. The use
of non-approved parts could affect your
vehicle's operating safety. Mercedes-Benz
therefore recommends that you use genuine
Mercedes-Benz parts, conversion parts and
accessories that have been approved for the
type of vehicle. Genuine Mercedes-Benz
parts, approved conversion parts and
accessories are available from any authorized
Mercedes-Benz Center. Here, you will receive
advice about permissible technical
modifications, and the parts will be
professionally installed.
Operator's Manual
Notes on the Operator's Manual
This Operator's Manual contains a great deal
of helpful information. We urge you to read it
carefully and familiarize yourself with the
vehicle before driving.
For your own safety and longer service life of
the vehicle, we urge you to follow the
instructions and warnings contained in this
Operator's Manual. Ignoring them could
result in damage to the vehicle or personal
injury to you or others. Vehicle damage
caused by failure to follow instructions is not
covered by the Mercedes-Benz Limited
Warranty.
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. All the systems
found in your vehicle are listed in the original
purchase agreement of your vehicle. Should
you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operating Instructions and the
Maintenance Booklet are important
documents and should be kept in the vehicle.
Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-Benz Center will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the terms of the following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control System Warranty 2
R State Warranty Enforcement Laws (Lemon
Laws)
2 Valid only for vehicles with a gasoline engine.Introduction21

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance provides
vehicle service up to a reasonable distance
from the next paved road. We will make every
effort to assist in a breakdown situation.
However, the accessibility of your vehicle will
be determined by our authorized Mercedes-
Benz Service technician or the tow service
provider on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
Change of address or ownership
In the event of a change of address, please
send us the "Change of Address Notice"
22Introduction

Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.GWARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the service booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
Ralterations, installation work and
modifications
R work on electronic components
Proper use
GWARNING
There are various warning stickers affixed to
your vehicle. Their purpose is to alert you and
others to various dangers. Therefore, do not
remove any warning stickers unless the
sticker clearly states that you may do so.
If you remove any warning stickers, you or
others could fail to recognize certain dangers
and be injured.
The proper use of the vehicle requires that
you familiarize yourself with the following
information and rules:
R safety notes in this Operator's Manual
R technical data in this Operator's Manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
24Introduction

DEF
Important notes on use
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the DEF supply has almost run out, the
Check Additive See Operator's
Manual message is shown in the
multifunction display.
When the DEF supply sinks to a minimum
level, the Remaining Starts: 16 message
is shown in the multifunction display.
When the Remaining Starts: 16 message
is shown in the multifunction display, you can
start the engine 16 more times. If DEF is not
added, it is then not possible to start the
engine again. Fill the DEF tank with about
1 gal (3.8 l) DEF or have the DEF tank refilled
at a qualified specialist workshop.
Use the special DEF refill bottle when filling
between maintenance intervals. Contact an
authorized Mercedes-Benz Center with any
questions or, if necessary, contact Roadside
Assistance ( Y page 22).
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.
Adding DEF
GWARNING
Make sure
R DEF does not come into contact with skin,
eyes, or clothing
R to keep DEF out of the reach of children
If you and/or others have come into contact
with DEF:
R If DEF has gotten into contact with eyes,
flush with plenty of water immediately and
seek medical help.
R Clean affected skin immediately with plenty
of water.
R If DEF was swallowed, rinse mouth
immediately with plenty of water and drink
plenty of water. Consult a physician.GWARNING
If you open the DEF tank cap at high
temperatures, ammonia vapors can be
released.
Ammonia vapors have a pungent odor and are
particularly irritating to:
R skin
R mucous membranes
R eyes
You may experience a burning sensation in
your eyes, nose and throat, as well as
coughing and watering of the eyes.
Do not inhale any ammonia vapors that may
be released. Only refill the DEF tank in well
ventilated areas.
! Only use DEF that complies with
ISO 22241. Do not add any special
additives to DEF and do not thin DEF with
water. This could destroy the BlueTEC
exhaust gas aftertreatment.
If the outside temperature is lower than
Ò 11 †, damage may occur when topping up.
If DEF is frozen and there is an active warning
indicator, topping up may not be possible.
Park the vehicle in a warmer place, e.g. in a
garage, until DEF has become fluid again.
Filling is then possible again. Alternatively,
have the DEF tank refilled at a qualified
specialist workshop.
! Rinse surfaces that have come into
contact with DEF immediately with water or
remove DEF using a damp cloth and cold
water. If the DEF has already crystallized,
164RefuelingDriving and parking

use a sponge and cold water to clean it. DEF
residues crystallize after time and
contaminate the affected surfaces.
! DEF is not a fuel additive and must not be
added to the fuel tank. If DEF is added to
the fuel tank, this can lead to engine
damage.
i If you are adding between maintenance
intervals, add approximately 1 gallon (3.8 l)
of DEF to the DEF tank. One gallon (3.8 l)
of DEF is approximately 2 DEF refill bottles.
For further information on DEF, see:
( Y page 374).
The DEF filler neck is under the cargo
compartment floor.XSwitch off the ignition.XOpen the tailgate.XLift up the trunk floor ( Y page 314).XTurn DEF cap : counter-clockwise and
remove it.XTurn DEF filler cap ; counter-clockwise
and open it.
Filler cap ; is secured with a plastic strap.XUnscrew the covering cap from DEF refill
bottle =.XPlace DEF refill bottle = on the filler neck
as shown and screw on clockwise hand-
tight.
! Only screw on the DEF refill bottle hand-
tight. It could otherwise be damaged.
XPress DEF refill bottle = down.
The DEF tank is filled. This may take up to
one minute.
i If the DEF refill bottle is no longer pressed
down, the filling process stops and the
partially emptied bottle can be removed.
XRelease DEF refill bottle =.XTurn DEF refill bottle = counter-clockwise
and remove it.XPlace DEF filler cap ; on the filler neck and
turn it clockwise.Refueling165Driving and parkingZ

Driving tips
General driving tips
Important safety notes
GWARNING
Always remember that you must concentrate
primarily on driving the vehicle. The driver's
concentration must always be directed
primarily at road traffic. For your own safety
and that of others, we recommend that you
stop the vehicle at a safe place and in
accordance with the traffic conditions before
making or accepting a phone call.
Comply with all legal requirements if you use
the telephone while driving. Use the hands-
free system and only use the telephone when
road, weather and traffic conditions permit. In
some jurisdictions, it is forbidden for drivers
to use mobile phones while driving.
Only operate COMAND (Cockpit Management
and Data System) in compliance with all legal
requirements and when the road, weather and
traffic conditions permit. You may otherwise
not be able to observe the traffic conditions,
endangering yourself and others.
Remember that your vehicle covers a distance
of 44 feet (approximately 14 m) a second
when it is traveling at only 30 mph
(approximately 50 km/h).
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the
recommended tire pressure.XRemove unnecessary loads.XRemove roof carriers when they are not
needed.XRemove basic carriers when they are not
needed.XWarm up the engine at low engine speeds.XAvoid frequent acceleration or braking.XHave all maintenance work carried out as
indicated by the service intervals in theService Booklet or by the service interval
display.
Fuel consumption also increases when
driving in cold weather, in stop-and-go traffic
and in mountainous terrain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Pedals
GWARNING
Make sure absolutely no objects are
obstructing the pedals' range of movement.
Keep the driver's footwell clear of all
obstacles. If there are any floormats or
carpets in the footwell, make sure that the
pedals still have sufficient clearance.
During sudden driving or braking maneuvers,
the objects could get caught between the
pedals. You could then no longer brake or
accelerate. This could lead to accidents and
injury.
Rolling with the engine switched off
GWARNING
There is no power assistance for the steering
and the brake when the engine is not running.
Steering and braking requires significantly
more effort and you could lose control of the
vehicle and cause an accident as a result.
Do not turn off the engine while the vehicle is
in motion.
168Driving tipsDriving and parking