ESP MERCEDES-BENZ GL-Class 2013 X166 Owner's Manual
[x] Cancel search | Manufacturer: MERCEDES-BENZ, Model Year: 2013, Model line: GL-Class, Model: MERCEDES-BENZ GL-Class 2013 X166Pages: 454, PDF Size: 6.31 MB
Page 2 of 454
Publication details
Internet
Further information about Mercedes-Benz
vehicles and about Daimler AG can be found
on the following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada
only) Editorial office
You are welcome to forward any queries or
suggestions you may have regarding this
Operator's Manual to the technical
documentation team at the following
address:
Daimler AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany
© Daimler AG: Not to be reprinted, translated
or otherwise reproduced, in whole or in part,
without written permission from Daimler AG.
Symbols
Registered trademarks:
R
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is a registered trademark of
Bluetooth SIG Inc.
R DTS is a registered trademark of DTS, Inc.
R Dolby and MLP are registered trademarks
of DOLBY Laboratories.
R BabySmart™, ESP ®
and PRE-SAFE ®
are
registered trademarks of Daimler AG.
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LLC.
In this Operator's Manual, you will find the
following symbols: G
WARNING
Warning notes draw your attention to hazards
that endanger your health or life, or the health
or life of others. H
Environmental note
Environmental notes provide you with
information on environmentally aware actions
or disposal.
! Notes on material damage alert you to
dangers that could lead to damage to your
vehicle. i
Practical tips or further information that
could be helpful to you.
X This symbol indicates an
instruction that must be followed.
X Several of these symbols in
succession indicate an instruction
with several steps.
(Y page) This symbol tells you where you
can find more information about a
topic.
YY This symbol indicates a warning or
an instruction that is continued on
the next page.
Display
Display This font indicates a display in the
multifunction display/COMAND
display.
Parts of the software in the vehicle are
protected by copyright ©
2005
The FreeType Project
http://www.freetype.org. All rights
reserved.
As at 13.08.2012
Page 9 of 454
Children
In th evehicle ................................... 60
Restraint systems ............................ 60
Specia lseat belt retractor ...............62
Child seat
LATCH-type (ISOFIX) child seat
anchors ............................................ 63
Top Tether ....................................... 63
Cigarette lighter ................................ 348
Cleaning Mirro rturn signal ........................... 375
Trailer tow hitch ............................. 376
Climate control
3-zone automatic climate control
with additional rear-compartment
climate control ............................... 148
Automatic climate control (3-zone) 146
Controlling automatically ...............152
Cooling with aird ehumidification..151
Defrosting the windows .................156
Defrosting the windshield ..............155
Dual-zone automatic climate
control ........................................... 143
Important safety notes ..................142
Indicator lamp ................................ 152
Information on using 3-zone
automatic climate control ..............150
Maximum cooling .......................... 155
Notes on using automatic climate
control ........................................... 145
Overview of systems ......................142
Problems with cooling with air
dehumidification ............................ 152
Problem with the rear window
defroster ........................................ 157
Rea rcontrol panel ......................... 146
Rear control panel (3-zone
automatic climate control with
additional rear-compartment
climate control) ............................. 148
Setting the aird istribution.............154
Setting the airflow .........................154
Setting the airv ents...................... 158
Setting the climate mode (AIR
FLOW) ............................................ 153
Setting the temperature ................153
Switching air-recirculation mode
on/off ............................................ 157Switching on/off
........................... 150
Switching residual hea ton/off ......157
Switching the rear window
defroster on/off ............................ 156
Switching the ZONE function on/
off .................................................. 155
Coat hooks ......................................... 343
Cockpit Overview .......................................... 32
see Instrument cluster
COLLISIO NPREVENTION ASSIST
Operation/notes .............................. 68
COMAND
ON&OFFROAD menu .....................256
see separate operating instructions
COMAND display
Cleaning ......................................... 377
Combination switch ..........................127
Compass Calling up ....................................... 363
Consumption statistics (on-board
computer) .......................................... 271
Convenience closing feature ..............93
Convenience opening feature ............93
Coolan t(engine)
Checkin gthe level ......................... 369
Display message ............................ 303
Filling capacity ............................... 446
Important safety notes ..................445
Temperature (on-board computer) .282
Temperature gauge ........................ 267
Warning lamp ................................. 330
Cooling
see Climate control
Cornering light function
Display message ............................ 299
Function/notes ............................. 129
Crash-responsive emergency
lighting ............................................... 133
Crosswind driving assistance ............73
Cruise control Activating ....................................... 196
Activatio ncondition s..................... 196
Cruise control leve r....................... 196
Deactivating ................................... 198
Display message ............................ 313
Driving system ............................... 195 Index
7
Page 11 of 454
Manual ..........................................
.175
Off-road program (vehicles
without the ON&OFFROAD
package) ........................................ 252
Off-road program (vehicles with
the ON&OFFROAD package) ..........252
SETUP (on-board computer) ..........283
see On-road programs
Driver's door
see Doors
Driving abroad
Mercedes-Benz Service .................371
Symmetrical low bea m.................. 124
Driving in mountainous terrain
Approach/departure angl e............ 194
Driving lamps
see Daytime running lamps
Driving off-road
see Off-road driving
Driving safety systems
4ETS (Electronic Traction System) ...71
ABS (Anti-lock Braking System) .......66
ADAPTIVE BRAKE ............................. 73
Adaptive Brake Assist ......................69
BAS (Brake Assist System) ..............67
BAS PLUS (Brake Assist System
PLUS) .............................................. .67
COLLISION PREVENTION ASSIST ....68
Distance warning function ...............68
Electronic brake force distribution ...73
ESP ®
(Electronic Stability Program) .70
Important safety information ...........66
Overview .......................................... 66
PRE-SAFE ®
Brake ............................ .73
STEER CONTROL ............................. 75
Driving systems
360°camera .................................. 229
Active Blind Spot Assist .................241
Active Curve System ......................213
Active Driving Assistance package 241
Active Lane Keeping Assist ............245
Active Parking Assist .....................221
ADS ............................................... 212
AIRMATIC package ........................212
AMG adaptive sport suspension
system ........................................... 216
ATTENTION ASSIST ........................234Blind Spot Assist ............................ 237
Cruise control
................................ 195
Display message ............................ 306
DISTRONI CPLUS ........................... 198
HOLD function ............................... 211
Lane Keeping Assist ......................239
Level control (vehicles with
AIRMATIC package) .......................213
Level control (vehicles with the
ON&OFFROAD package) ................207
On-road programs .......................... 247
PARKTRONI C................................. 217
Rea rview camera .......................... 225
Driving tips
Automatic transmission .................172
Brakes ........................................... 187
Break-in period .............................. 162
DISTRONI CPLUS ........................... 206
Downhill gradient ........................... 187
Drinking and driving .......................186
Driving abroad ............................... 124
Driving in winter ............................ .190
Driving on flooded road s................ 189
Driving on sand .............................. 193
Driving on wet road s...................... 189
Driving over obstacles ...................193
Exhaus tcheck ............................... 186
Fuel ................................................ 186
General .......................................... 186
Hydroplaning ................................. 189
Icy road surfaces ........................... 190
Limited braking efficiency on
salted road s................................... 188
Off-road driving .............................. 191
Off-road fording ............................. 189
Snow chains .................................. 403
Symmetrical low bea m.................. 124
Tire ruts ......................................... 193
Towing atrailer .............................. 257
Traveling uphill ............................... 194
Wet road surface ........................... 187
DSR (Downhill Spee dRegulation)
Display message ............................ 309
Function/notes ............................. 250
DVD audio
Operating (on-board computer) .....274
DVD video
Operating (on-board computer) .....274 Index
9
Page 12 of 454
E
EASY-ENTRY feature Activating/deactivating .................281
Function/notes ............................. 117
EASY-EXIT feature
Crash-responsive ........................... 118
Function/notes ............................. 117
Switching on/off ........................... 281
EBD (electronic brake force
distribution)
Display message ............................ 289
Function/notes ................................ 73
Electronic Stability Program
see ESP ®
(Electroni cStability Program)
Emergenc yrelease
Driver's door .................................... 86
Vehicle ............................................. 86
Emergency spare wheel
Important safety notes ..................434
Points to remember .......................434
Removing ....................................... 435
Storage location ............................ 435
Technical data ............................... 436
Emergency Tensioning Devices
Function .......................................... .59
Safety guideline s............................. 43
Emergency unlocking
Tailgate ............................................ 91
Emissions control
Service and warranty information ....24
Engine
Check Engine warning lamp ........... 329
Display message ............................ 303
Engine number ............................... 439
Irregularr unning............................ 168
Jump-starting ................................. 391
Starting problems ..........................168
Starting the engine with the
SmartKey ....................................... 165
Starting with KEYLESS-GO .............165
Switching off .................................. 184
Tow-starting (vehicle) ..................... 396
Engine electronics
Problem (malfunction) ...................168
Engine oil
Adding ........................................... 368
Additives ........................................ 444Checking the oil level ..................... 367
Checking the oil level using the
dipstick
.......................................... 368
Display message ............................ 304
Filling capacity ............................... 444
Notes about oil grades ................... 443
Notes on oil level/consumption ....367
Temperature (on-board computer) .282
Viscosity ........................................ 444
ESP ®
(Electronic Stability
Program) 4ETS ................................................ 71
AMG menu (on-board computer) ...283
Deactivating/activating ...................72
Display message ............................ 287
Function/notes ................................ 70
Important safety information ...........71
Trailer stabilization ........................... 72
Warning lamp ................................. 325
Exhaus tcheck ................................... 186
Exhaus tpipe (cleaning instructions) 376
Exterior lighting see Lights
Exterior mirrors
Adjustin g....................................... 118
Dipping (automatic) .......................119
Folding in/ou t(automatically) .......119
Folding in/ou t(electrically) ...........119
Folding in whe nlocking (on-board
computer) ...................................... 281
Out of position (troubleshooting) ...119
Setting ........................................... 119
Storing settings (memory function) 121
Storing the parking position ..........120
Eyeglasses compartment .................338 F
Fille rcap
see Fuel filler flap
First-aid kit ......................................... 382
Flat tire MOExtended tires ..........................384
Preparing the vehicle .....................383
TIREFIT kit ...................................... 385
Floormats ........................................... 363
Folding the rear bench seat
forwards/back .................................. 34010
Index
Page 16 of 454
Multifunction steering wheel
Operating the on-board computer .268
Overview .......................................... 35N
Navigation Menu (on-board computer) ............272
see separate operating instructions
Night View Assist Plus
Activating/deactivating .................235
Cleaning ......................................... 377
Problem (malfunction) ...................237
Notes on breaking-in anew vehicle 162 O
Occupant Classification System
(OCS) Fault s............................................... 53
Operation ........................................ .48
System self-test ............................... 51
Occupant safety
Childre ninthe vehicle ..................... 60
Important safety notes ....................42
OCS
Faults ............................................... 53
Operation ........................................ .48
System self-test ............................... 51
Off-road driving
Checklist after driving off-roa d...... 192
Checklist before driving off-road .... 192
General information .......................191
Important safety notes ..................191
Traveling uphill ............................... 194
Off-road program (vehicles
without the ON&OFFROAD
package)
Function/notes ............................. 252
Off-road programs (vehicles with
the ON&OFFROAD package)
Displays in the COMAND displa y... 256
Function/notes ............................. 252
Off-road program 1........................ 253
Off-road program 2........................ 253
Off-road system
4MATIC .......................................... 250
DSR ............................................... 250LOW RANGE off-road gear
.............254
Off-road 4ETS .................................. 71
Off-road ABS .................................... 67
Off-road ESP ®
.................................. 72
Off-road program (vehicles
without the ON&OFFROAD
package) ........................................ 252
Off-road programs (vehicle swith
the ON&OFFROAD package) ..........252
Oil
see Engine oil
On and Offroad menu (on-board
computer) .......................................... 282
On-board computer AMG menu ..................................... 282
Assistance menu ........................... 276
Audi omenu ................................... 273
Convenience submenu ..................281
Displaying a service message ........371
Display messages ..........................286
DISTRONI CPLUS ........................... 205
Factory settings submenu .............282
Important safety notes ..................266
Instrument cluster submenu ..........278
Lighting submenu .......................... 278
Menu overview .............................. 270
Message memory .......................... 286
Navigation menu ............................ 272
On and Offroa dmenu .................... 282
Operation ....................................... 268
RACETIMER ................................... 283
Service menu ................................. 277
Settings menu ............................... 278
Standard displa y............................ 270
Telephone menu ............................ 274
Trip menu ...................................... 270
Vehicle submenu ........................... 280
Video DVD operatio n..................... 274
On-road programs
AUTO program ............................... 248
Function/notes ............................. 247
Snow program ............................... 249
SPORT program ............................. 248
Trailer program .............................. 249
Opening and closing the side trim
panels ................................................. 135
Operating system see On-board computer 14
Index
Page 22 of 454
Tread wear
..................................... 416
TWR (permissible trailer drawbar
noseweight) (definition) .................423
Uniform Tire Quality Grading
Standard s...................................... 415
Uniform Tire Quality Grading
Standard s(definition) .................... 421
Unladen weight (definition) ............422
Wea rindicato r(definition) .............423
Whee lrim (definition ).................... 421
see Flat tire
Top Tether ............................................ 63
Towing Important safety guidelines ...........393
Installing the towing eye ................394
Removing the towing eye. ..............395
Towing atrailer
Activ eParking Assist ..................... 225
Axle load, permissible ....................449
Cleaning the trailer tow hitch ......... 376
Coupling up atrailer ...................... 260
Decoupling atrailer ....................... 262
Driving tips .................................... 257
ESP ®
(Electronic Stability Program) .72
Important safety notes ..................257
Installing the ball coupling .............259
Mounting dimensions ....................448
Power supply ................................. 264
Pulling away with a trailer ..............166
Removing the ball coupling ............263
Shift range ..................................... 172
Storing the ball coupling ................263
Trailer drive program .....................249
Trailer loads ................................... 449
Towing away
With both axles on the ground .......395
Tow-starting
Emergency engine starting ............396
Important safety notes ..................393
Trailer coupling
see Towing atrailer
Trailer loads and drawbar
noseweights ...................................... 263
Trailer towing Active Blind Spot Assist .................244
Active Lane Keeping Assist ............247
Blind Spot Assist ............................ 239 PARKTRONI
C................................. 220
Permissible trailer loads and
drawba rnoseweights ..................... 263
Transfer case ..................................... 177
Transmission see Automatic transmission
Transmission position display .........169
Transmission position display
(DIRECT SELECTl ever)...................... 169
Transporting the vehicle ..................395
Traveling uphill Brow of hill ..................................... 195
Driving downhill ............................. 195
Maximum gradient-climbing
capability ....................................... 195
Trim pieces (cleaning instructions) .378
Trip computer (on-board computer) 271
Trip odometer Calling up ....................................... 270
Resetting (on-board computer) ......272
see Trip odometer
Trunk
see Tailgate
Turn signals
Display message ............................ 299
Switching on/off ........................... 127
TWR (Tongue Weight Rating)
(definition) ......................................... 423
Type identification plate see Vehicle identification plate U
Unlocking Emergency unlocking .......................86
From inside the vehicle (central
unlocking button) ............................. 85 V
Vanity mirror (in the sun visor) ........346
Vehicle Correct use ...................................... 28
Data acquisition ............................... 29
Display message ............................ 316
Equipment ....................................... 24
Individua lsettings .......................... 278
Limited Warranty ............................. 2920
Index
Page 23 of 454
Loading
.......................................... 412
Locking (in an emergency) ...............87
Locking (SmartKey) .......................... 79
Lowering ........................................ 428
Maintenance .................................... 25
Parking for a long period ................ 186
Pulling away ................................... 165
Raising ........................................... 425
Reporting problems .........................28
Securing from rolling away ............424
Towing away .................................. 393
Transporting .................................. 395
Unlocking (in an emergency) ...........86
Unlocking (SmartKey) ......................79
Vehicle data ................................... 446
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 446
Vehicle dimensions ...........................446
Vehicle emergency locking ................87
Vehicle identification number see VIN
Vehicle identification plate ..............438
Vehicle level AMG adaptive sport suspension
system ........................................... 216
Vehicle level (display message) .......306
Vehicle maintenance see ASSYST PLUS
Vehicle tool kit .................................. 382
Video Operating the DVD ......................... 274
VIN ...................................................... 438W
Warning and indicator lamps ABS ................................................ 323
Brakes ........................................... 322
Check Engine ................................. 329
Coolant .......................................... 330
Distance warning ........................... 332
DISTRONI CPLUS ........................... 332
ESP ®
.............................................. 325
ESP ®
OFF ....................................... 326
Fuel tank ........................................ 329
Overview .................................. 34, 320 PASSENGER AIR BAG OFF
indicator lamp
.................................. 48
Reserve fuel ................................... 329
Seat bel t........................................ 321
SRS ................................................ 328
Tire pressure monitor ....................333
Warranty ............................................ 438
Washer fluid Display message ............................ 318
Wheel bol ttightening torque ...........428
Wheel chock ...................................... 424
Wheels Changing awheel .......................... 423
Checking ........................................ 401
Cleaning ......................................... 374
Cleaning (warning) .........................424
Emergency spare wheel .................434
Important safety notes ..................400
Interchanging/changing ................423
Mounting anew wheel ................... 427
Mounting awheel .......................... 424
Overview ........................................ 400
Removing awheel .......................... 427
Storing ........................................... 424
Tightening torque ........................... 428
Whee lsize/tir esize ....................... 428
Window curtain air bag
Display message ............................ 296
Operation ........................................ .48
Windows
see Side windows
Windshield
Defrosting ...................................... 155
Infrared reflective .......................... 363
Windshiel dwasher fluid
see Windshield washer system
Windshiel dwasher system
Adding washer fluid .......................370
Notes ............................................. 446
Windshiel dwipers
Problem (malfunction) ...................139
Rea rwindow wiper ........................ 137
Replacing the wiper blades ............137
Switching on/off ........................... 136
Winte rdriving
Slippery roa dsurface s................... 190
Snow chains .................................. 403 Index
21
Page 25 of 454
Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of
comprehensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an
environmentally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to 0001of its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel
consumption. Environmental concerns and
recommendations
Wherever the operating instructions require
you to dispose of materials, first try to
regenerate or re-use them. Observe the
relevant environmental rules and regulations
when disposing of materials. In this way you
will help to protect the environment. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning
Devices, as well as control units and
sensors for these restraint systems, may be
installed in the following areas of your
vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint
systems. Introduction
23 Z
Page 29 of 454
Contac
tanauthorized Mercedes-Ben zCenter
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving. G
WARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspec tthe vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Ben zCenter or other
qualified maintenance or repair facility for
further inspection or repairs. Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions :1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,
including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment."
Canada:
"The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subjec tto the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop. G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a
diagnostics connection in the vehicle. G
WARNING
Objects in the driver's footwell can restric tthe
pedal travel or obstruct adepressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficien tclearance for the pedals. Do not use
loose floormats.
! If the engine is switched off and
equipmen tonthe diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Introduction
27 Z
Page 30 of 454
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
agai nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-BenzC
anada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 57 5pursuan tto the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA )in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds tha ta
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov 28
Introduction