MERCEDES-BENZ GL-Class 2014 X166 Owner's Guide
Manufacturer: MERCEDES-BENZ, Model Year: 2014, Model line: GL-Class, Model: MERCEDES-BENZ GL-Class 2014 X166Pages: 462, PDF Size: 32.46 MB
Page 21 of 462
Switching air-recirculation mode
on/off
................................................. 161T
Tachometer ........................................ 273
Tailgate Display message ............................ 321
Emergency unlocking .......................93
Important safety notes ....................89
Limiting the opening angle ...............92
Opening/closing (automatically
from inside) ...................................... 92
Opening/closing (automatically
from outside) ................................... 90
Opening/closing (from outside) .......90
Opening dimensions ......................453
Power closing .................................. 88
Tail lamps
Display message ............................ 304
Tank
see Fuel tank
Tank content
Fuel gauge ....................................... 33
Technical data
Capacities ...................................... 445
Emergency spare wheel .................441
Information .................................... 444
Tires/wheels ................................. 432
Trailer loads ................................... 457
Vehicle data ................................... 453
TELEAID
Call priority .................................... 359
Downloading destinations
(COMAND) ..................................... 359
Downloading routes .......................363
Emergency call .............................. 356
Geo fencing ................................... 363
Locating a stolen vehicle ...............362
MB info call button ........................358
Remote vehicle locking ..................361
Roadside Assistance button ..........358
Search & Send ............................... 360
Self-test ......................................... 356
Speed alert .................................... 363
System .......................................... 356
Triggering the vehicle alarm ........... 364 Vehicle remote malfunction
diagnosis
....................................... 362
Vehicle remote unlocking ..............361
Tele Aid
General notes ................................ 355
Telephone
Accepting a call ............................. 279
Display message ............................ 322
Menu (on-board computer) ............279
Number from the phone book ....... .280
Redialing ........................................ 280
Rejecting/ending a call .................279
Temperature
Coolant .......................................... 272
Coolant (on-board computer) ......... 287
Engine oil (on-board computer) ...... 287
Outside temperature ..................... .273
Setting (climate control) ................157
Theft deterrent systems
ATA (Anti-Theft Alarm system) .........77
Immobilizer ...................................... 77
Through-loading ................................ 343
Time see separate operating instructions
Timing (RACETIMER) .........................287
TIREFIT kit .......................................... 388
Tire pressure Calling up (on-board computer) .....412
Checking manually ........................411
Display message ............................ 318
Important safety notes ..................412
Maximum ....................................... 410
Notes ............................................. 409
Not reached (TIREFIT) ....................390
Reached (TIREFIT) ..........................390
Recommended ............................... 408
Tire pressure loss warning
system General notes ................................ 411
Important safety notes ..................411
Restarting ...................................... 412
Tire pressure monitoring system
Checking the tire pressure
electronically ................................. 414
Function/notes ............................. 412
General notes ................................ 412
Important safety notes ..................413
Restarting ...................................... 415 Index
19
Page 22 of 462
Warning lamp ................................. 337
Warning message .......................... 414
Tires
Aspect ratio (definition) .................426
Average weight of the vehicle
occupants (definition) ....................425
Bar (definition) ............................... 424
Changing a wheel .......................... 427
Characteristics .............................. 424
Checking ........................................ 405
Definition of terms .........................424
Direction of rotatio n...................... 428
Display message ............................ 318
Distribution of the vehicle
occupants (definition) ....................427
DOT, Tire Identification Number
(TIN) .............................................. .424
DOT (Department of
Transportation) (definition) ............425
GAWR (Gross Axle Weight Rating)
(definition) ..................................... 425
GTW (Gross Trailer Weight)
(definition) ..................................... 425
GVW (Gross Vehicle Weight)
(definition) ..................................... 425
GVWR (Gross Vehicle Weight
Rating) (definition) .........................425
Important safety notes ..................404
Increased vehicle weight due to
optional equipment (definition) ......425
Kilopascal (kPa) (definition) ...........425
Labeling (overview )........................ 421
Load bearing index (definition) ......426
Load index ..................................... 423
Load index (definition) ...................426
M+S tires ....................................... 406
Maximum loaded vehicle weight
(definition) ..................................... 425
Maximum load on a tire (definition) 426
Maximum permissible tire
pressure (definition) ....................... 426
Maximum tire loa d......................... 423
Maximum tire load (definition) .......426
MOExtended tires ..........................406
Optional equipment weight
(definition) ..................................... 426
PSI (pounds per square inch)
(definition) ..................................... 426Replacing
....................................... 427
Service life ..................................... 406
Sidewall (definition) .......................426
Speed rating (definition) ................425
Storing ........................................... 428
Structure and characteristics
(definition) ..................................... 424
Temperature .................................. 420
TIN (Tire Identification Number)
(definition) ..................................... 426
Tire bead (definition) ......................426
Tire pressure (definition) ................426
Tire pressures (recommended )...... 425
Tire size (data) ............................... 432
Tire size designation, load-bearing
capacity, speed rating .................... 421
Tire tread ....................................... 405
Tire tread (definition) .....................426
Total load limit (definition) .............427
Traction ......................................... 420
Traction (definition) .......................427
Tread wea r..................................... 420
TWR (permissible trailer drawbar
noseweight) (definition) .................427
Uniform Tire Quality Grading
Standards ...................................... 419
Uniform Tire Quality Grading
Standards (definition) ....................425
Unladen weight (definition) ............426
Wear indicator (definition) .............427
Wheel and tire combination ...........435
Wheel rim (definition) ....................425
see Flat tire
Tool
see Vehicle tool kit
Top Tether ............................................ 64
Towing Important safety guidelines ...........397
Installing the towing eye ................398
Removing the towing eye ...............399
Towing a trailer
Active Parking Assist .....................230
Axle load, permissible ....................457
Cleaning the trailer tow hitch ......... 381
Coupling up a trailer ......................266
Decoupling a trailer .......................268
Driving tips .................................... 264
ESP ®
(Electronic Stability Program) .7420
Index
Page 23 of 462
Important safety notes
..................263
Installing the ball coupling .............265
Mounting dimensions ....................456
Power supply ................................. 270
Pulling away with a trailer ..............170
Removing the ball coupling ............269
Storing the ball coupling ................269
Trailer drive program .....................255
Trailer loads ................................... 457
Towing away
With both axles on the ground .......399
Tow-starting
Emergency engine starting ............400
Important safety notes ..................397
Trailer coupling
see Towing a trailer
Trailer loads and drawbar
noseweights ...................................... 269
Trailer towing Active Blind Spot Assist .................250
Active Lane Keeping Assist ............253
Blind Spot Assist ............................ 245
PARKTRONIC ................................. 225
Permissible trailer loads and
drawbar noseweights .....................269
Transfer case ..................................... 182
Transmission see Automatic transmission
Transmission position display .........173
Transmission position display
(DIRECT SELECT lever) ......................173
Transporting the vehicle ..................399
Traveling uphill Brow of hill ..................................... 200
Driving downhill ............................. 201
Maximum gradient-climbing
capability ....................................... 200
Trim pieces (cleaning instructions) .382
Trip computer (on-board computer) 275
Trip meter see Trip odometer
Trip odometer
Calling up ....................................... 275
Resetting (on-board computer) ......276
Trunk
see Tailgate Turn signals
Display message ............................ 303
Switching on/off ........................... 131
TWR (Tongue Weight Rating)
(definition) ......................................... 427
Type identification plate see Vehicle identification plate U
Unlocking Emergency unlocking .......................88
From inside the vehicle (central
unlocking button) ............................. 87 V
Vanity mirror (in the sun visor) ........350
Vehicle Correct use ...................................... 28
Data acquisition ............................... 29
Display message ............................ 320
Equipment ....................................... 24
Individual settings ..........................282
Limited Warranty ............................. 29
Loading .......................................... 415
Locking (in an emergency) ...............88
Locking (SmartKey) .......................... 80
Lowering ........................................ 432
Maintenance .................................... 25
Parking for a long period ................ 191
Pulling away ................................... 170
Raising ........................................... 429
Reporting problems .........................28
Securing from rolling away ............428
Towing away .................................. 397
Transporting .................................. 399
Unlocking (in an emergency) ...........88
Unlocking (SmartKey) ......................80
Vehicle data ................................... 453
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 453
Vehicle data (off-road driving) Approach/departure angl e............ 455
Fording depth ................................ 454
Maximum gradient climbing ability 455
Vehicle dimensions ...........................453 Index
21
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Vehicle emergency locking
................88
Vehicle identification number see VIN
Vehicle identification plate ..............444
Vehicle level AMG adaptive sport suspension
system ........................................... 221
Vehicle level (display message) .......310
Vehicle maintenance see ASSYST PLUS
Vehicle tool kit .................................. 386
Video Operating the DVD ......................... 279
VIN ...................................................... 444W
Warning and indicator lamps ABS ................................................ 327
Brakes ........................................... 326
Check Engine ................................. 333
Coolant .......................................... 334
Distance warning ........................... 336
DISTRONIC PLUS ........................... 336
ESP ®
.............................................. 329
ESP ®
OFF ....................................... 330
Overview .......................................... 34
PASSENGER AIRBAG OFF ................49
Reserve fuel ................................... 333
Seat belt ........................................ 324
SRS ................................................ 332
Tire pressure monitor ....................337
Warranty .............................................. 24
Washer fluid Display message ............................ 322
Wheel and tire combination
see Tires
Wheel bolt tightening torque ...........432
Wheel chock ...................................... 428
Wheels Changing a wheel .......................... 427
Checking ........................................ 405
Cleaning ......................................... 379
Cleaning (warning) .........................428
Emergency spare wheel .................439
Important safety notes ..................404
Interchanging/changing ................427
Mounting a new wheel ...................431Mounting a wheel
.......................... 428
Overview ........................................ 404
Removing a wheel ..........................431
Storing ........................................... 428
Tightening torque ........................... 432
Wheel size/tire size .......................432
Window curtain air bag
Display message ............................ 300
Operation ........................................ .48
Windows
see Side windows
Windshield
Defrosting ...................................... 159
Infrared reflective .......................... 367
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid .......................374
Notes ............................................. 451
Windshield wipers
Problem (malfunction) ...................143
Rear window wiper ........................141
Replacing the wiper blades ............141
Switching on/off ........................... 140
Winter driving
Slippery road surfaces ...................196
Snow chains .................................. 407
Winter operation
General notes ................................ 406
Overview ........................................ 406
Radiator cover ............................... 371
Snow drive program ....................... 255
Winter tires
M+S tires ....................................... 406
Wiper blades
Cleaning ......................................... 379
Important safety notes ..................141
Replacing ....................................... 141
Replacing (rear window) ................142
Replacing (windshield )................... 141
Wooden trim (cleaning instructions) 382
Workshop see Qualified specialist workshop Z
ZONE function Switching on/off ........................... 15922
Index
Page 25 of 462
Protection of the environment
General notes
H
Environmental note
Daimler's declared policy is one of
comprehensive environmental protection.
The objectives are for the natural resources
that form the basis of our existence on this
planet to be used sparingly and in a manner
that takes the requirements of both nature
and humanity into account.
You too can help to protect the environment
by operating your vehicle in an
environmentally responsible manner.
Fuel consumption and the rate of engine,
transmission, brake and tire wear are affected
by these factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors. You should
bear the following in mind:
Operating conditions:
R avoid short trips as these increase fuel
consumption.
R always make sure that the tire pressures
are correct.
R do not carry any unnecessary weight.
R remove roof racks once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the service intervals.
R always have service work carried out at a
qualified specialist workshop.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the vehicle
is stationary.
R drive carefully and maintain a safe distance
from the vehicle in front.
R avoid frequent, sudden acceleration and
braking. R
change gear in good time and use each gear
only up to Ôof its maximum engine speed.
R switch off the engine in stationary traffic.
R keep an eye on the vehicle's fuel
consumption. Environmental concerns and
recommendations
Wherever the operating instructions require
you to dispose of materials, first try to
regenerate or re-use them. Observe the
relevant environmental rules and regulations
when disposing of materials. In this way you
will help to protect the environment. Genuine Mercedes-Benz parts
H
Environmental note
Daimler AG also supplies reconditioned major
assemblies and parts which are of the same
quality as new parts. They are covered by the
same Limited Warranty entitlements as new
parts.
! Air bags and Emergency Tensioning
Devices, as well as control units and
sensors for these restraint systems, may be
installed in the following areas of your
vehicle:
R doors
R door pillars
R door sills
R seats
R cockpit
R instrument cluster
R center console
Do not install accessories such as audio
systems in these areas. Do not carry out
repairs or welding. You could impair the
operating efficiency of the restraint
systems. Introduction
23 Z
Page 26 of 462
Have aftermarket accessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) when ordering genuine
Mercedes-Benz parts (Y page 444).Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are
possible. Bear in mind that your vehicle may
not feature all functions described here. This
also applies to safety-relevant systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. The original purchase agreement lists all
systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Warranty
The implied warranty for your vehicle applies
in accordance with the warranty terms and
conditions in the Service and Warranty
Information booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts
in accordance with the following warranty
terms and conditions:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control System Warranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are
covered by the Mercedes-Benz Parts and
Accessories warranties. These are available
at any authorized Mercedes-Benz Center.
i Should you lose your Service and
Warranty Information booklet, have an
authorized Mercedes-Benz Center arrange
for a replacement. The new Service and
Warranty Information booklet will be
posted to you. 24
Introduction
Page 27 of 462
Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
25 Z
Page 28 of 462
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is
significantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with 26
Introduction
Page 29 of 462
hot parts of the exhaust system. There is a
risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other
networked components. In particular,
systems relevant to safety could also be
affected. As a result, these may no longer
function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury.
Never tamper with the wiring as well as
electronic components or their software. You
should have all work to electrical and
electronic equipment carried out at a qualified
specialist workshop.
If you make any changes to the vehicle
electronics, the general operating permit is
rendered invalid.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R you drive too fast over an obstacle, e.g.
a curb or a hole in the road
R a heavy object strikes the undercarriage
or parts of the chassis
In situations like this, the body, the
undercarriage, chassis parts, wheels or
tires could be damaged without the
damage being visible. Components
damaged in this way can unexpectedly fail
or, in the case of an accident, no longer
withstand the strain they are designed to.
If the underbody paneling is damaged,
combustible materials such as leaves,
grass or twigs can gather between the
underbody and the underbody paneling. If these materials come in contact with hot
parts of the exhaust system, they can catch
fire.
In such situations, have the vehicle
checked and repaired immediately at a
qualified specialist workshop. If on
continuing your journey you notice that
driving safety is impaired, pull over and
stop the vehicle immediately, paying
attention to road and traffic conditions. In
such cases, visit a qualified specialist
workshop.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules.
Operation is subject to the following two
conditions: 1) These devices may not cause
harmful interference, and 2) These devices
must accept any interference received,
including interference that may cause
undesired operation. Changes or
modifications not expressly approved by the
party responsible for compliance could void
the user’s authority to operate the
equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference,
including interference that may cause
undesired operation of the device." Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop. Introduction
27 Z
Page 30 of 462
G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a
diagnostics connection in the vehicle. G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and
equipment on the diagnostics connection
is used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test
during the main inspection. Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the
necessary specialist knowledge, tools and
qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet. Always have the following work carried out at
an authorized Mercedes-Benz Center:
R work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 28
Introduction