lock MERCEDES-BENZ GLA 2016 Owners Manual

Problem
Possible causes/consequences and P SolutionsX
Leave the vehicle and keep a safe distance from the vehicle until
the engine has cooled down. X
Check the coolant level and add coolant, observing the warning
notes ( Y
page 311). X
If you have to add coolant frequently, have the engine cooling
system checked. X
Make sure that the air supply to the engine radiator is not
blocked, e.g. by snow, slush or ice. X
At coolant temperatures below 248 ‡ (120 †), drive to the
nearest qualified specialist workshop. X
Avoid heavy loads on the engine as you do so, e.g. driving in
mountainous terrain and stop-start traffic.
Driving systems
Problem
Possible causes/consequences and P Solutions

Useful information
i This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops ( Y
page 25).
Loading guidelines
G WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
G WARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow these components to cool down before touch-
ing them.
The handling characteristics of a laden vehi-
cle are dependent on the distribution of the
load within the vehicle. For this reason, you
should observe the following notes when
transporting a load: R
Never exceed the maximum permissible
gross vehicle mass or the gross axle weight
rating for the vehicle (including occupants).
The values are specified on the vehicle
identification plate on the B-pillar of the
driver's door. R
The cargo compartment is the preferred
place to carry objects. R
Position heavy loads as far forwards as pos-
sible and as low down in the cargo com-
partment as possible. R
The load must not protrude above the
upper edge of the seat backrests. R
Always place the load against the rear or
front seat backrests. Make sure that the
seat backrests are securely locked into
place. R
Always place the load behind unoccupied
seats if possible. R
Use the cargo tie-down rings and the parcel
nets to transport loads and luggage. R
Use cargo tie-down rings and fastening
materials appropriate for the weight and
size of the load. R
The maximum load capacity of the stowage
well under the cargo compartment floor is
55 lbs (25 kg). R
Secure the load with sufficiently strong and
wear-resistant tie-downs. Pad sharp edges
for protection.
! Do not position the load on one part of the
folding cargo compartment floor only. The
maximum load capacity of the folding cargo
compartment floor is 220 lbs (100 kg). Dis-
tribute the weight evenly to avoid damaging
the cargo compartment floor. Place a solid
board under the load if necessary. Please280
Loading guidelines
Stowage and features

note that the load on the cargo compart-
ment floor will be increased when the load
is lashed down.
Stowage areas
Stowage spaces
Important safety notes
G WARNING
If objects in the passenger compartment are
stowed incorrectly, they can slide or be
thrown around and hit vehicle occupants.
There is a risk of injury, particularly in the
event of sudden braking or a sudden change
in direction. R
Always stow objects so that they cannot be
thrown around in such situations. R
Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. R
Close the lockable stowage spaces before
starting a journey. R
Stow and secure objects that are heavy,
hard, pointed, sharp-edged, fragile or too
large in the cargo compartment.
Observe the loading guidelines ( Y
page 280).
Stowage compartments in the front
Glove box X
To open: pull handle C and open glove box
flap D . X
To close: fold glove box flap D upwards
until it engages.
There is a pen holder at the top of the glove
box flap.
Eyeglasses compartment
X
To open: press marking C .
Make sure that the eyeglasses compartment
is always closed while the vehicle is in motion.
Stowage compartment in the front center
console
X
To open: press the marking on cover C .
i Depending on the vehicle equipment,
there may be an ashtray in the center con-
sole instead of a storage compartment. Stowage areas 281
Sto wag e an d features Z

X
Slide locking mechanism

X
Insert the seat belt into seat-belt holder C .
Folding the rear seat backrest back
! Make sure that the seat belt does not
become trapped when folding the rear seat
backrest back. Otherwise, it could be dam-
aged. X
Move the driver's or front-passenger seat
forward if necessary. X
Fold seat backrest C back until it engages.
Red lock status indicator D is no longer
visible. X
Adjust the head restraints if necessary
( Y
page 106). X
Move the driver's or front-passenger seat
back if necessary.
Adjusting the angle of the rear seat backr-
ests (cargo position) Vehicles with the cargo compartment pack-
age: to enlarge the cargo compartment, you
can adjust the rear seat backrests to a 15°
steeper angle (cargo position). X
Fold the seat backrest forward
( Y
page 284). X
Move handle C in the direction of the
arrow. X
Push back seat backrest D as far as han-
dle C until the backrest engages.
The backrest is now in the cargo position.
Securing cargo
Cargo tie-down rings General notes
Observe the following notes on securing
loads: R
Observe the loading guidelines
( Y
page 280). R
Secure the load using the cargo tie-down
rings. R
Distribute the load on the cargo tie-down
rings evenly. R
Do not use elastic straps or nets to secure
a load, as these are only intended as an
anti-slip protection for light loads. R
Do not route tie-downs across sharp edges
or corners. R
Pad sharp edges for protection.
Cargo compartment
C
Cargo tie-down rings Stowage areas 285
Stowage and features Z

R
Always stow objects so that they cannot be
thrown around in such situations. R
Always make sure that objects do not pro-
trude from stowage spaces, parcel nets or
stowage nets. R
Close the lockable stowage spaces before
starting a journey. R
Stow and secure objects that are heavy,
hard, pointed, sharp-edged, fragile or too
large in the cargo compartment.
! Only use the cup holders for containers of
the right size and which have lids. The
drinks could otherwise spill.
Observe the loading guidelines ( Y
page 280).
The stowage compartments in the doors pro-
vide space for bottles: R
front: capacity up to 34 fl. oz. (1.0 l)R
rear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front-compartment
center console
The cup holder and the rubber mat under-
neath can be removed for cleaning. Clean
them with clean, lukewarm water only. X
To remove: carefully pull in upper sections
of cup holder C on the driver's and front-
passenger sides until they release. X
Lift the cup holder upwards D until it can
be removed. X
To install: insert cup holder into lateral
curved sections D in the stowage com-
partment. Insert the cup holder so that the
wedge of the upper section of cup
holder C faces forwards. X
Press the cup holder downwards until it
engages on the right and left-hand sides.
Cup holder in the rear seat armrest
! Do not sit on or support your body weight
on the rear seat armrest when it is folded
down, as you could otherwise damage it.
! Close the cup holder before folding the
rear seat armrest up. Otherwise, the cup
holder could be damaged.
X
Fold down the rear seat armrest. X
To open: press the front of cup holder C
or D .
Cup holder C or D extends automatically. X
To close: slide cup holder C or D back
until it engages. Features 289
Stowage and features Z

Cigarette lighter
G WARNING
You can burn yourself if you touch the hot
heating element or the socket of the cigarette
lighter.
In addition, flammable materials can ignite if: R
the hot cigarette lighter falls R
a child holds the hot cigarette lighter to
objects, for example
There is a risk of fire and injury.
Always hold the cigarette lighter by the knob.
Always make sure that the cigarette lighter is
out of reach of children. Never leave children
unsupervised in the vehicle.
Your attention must always be focused on the
traffic conditions. Only use the cigarette
lighter when road and traffic conditions per-
mit.
X
Turn the SmartKey to position 2 in the igni-
tion lock ( Y
page 149).X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
Press in cigarette lighter D .
Cigarette lighter D will pop out automati-
cally when the heating element is red-hot. 12 V sockets
General notes X
Turn the SmartKey to position 1 in the igni-
tion lock ( Y
page 149).
The sockets can be used for accessories with
a maximum draw of 180 W (15 A). Accesso-
rie s include suc h item s as charger s fo r mobile
phones.
If you use th e sockets fo r lon g period s whe n
th e engin e is switched off, th e battery may
discharge.
An emergency cut-out ensures that th e on -
boar d voltage doe s no t drop to o low. If th e on -
boar d voltage is to o low, th e power to th e
sockets is automatically cut . Thi s ensures
that ther e is sufficien t power to start th e
engine.
Socket in th e front-co mpartment center
console
X
Vehicles with a stowage compartment
cover: press the lower section of cover C .
The stowage compartment opens. X
Lift up the cover of socket D .Features 291
Sto wag e an d features Z

R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 R
Canada: Customer Service at
1-888-923-8367
You will be asked for your password. X
Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via: R
the Internet, under the "Owners Online"
section R
the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network is
accessible.
Vehicle remote closing
The valet locking feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely. X
Contact the following service hotlines: R
USA: Mercedes-Benz Customer Assis-
tance Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007 R
Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors
Locked Remotely message appears in the
multifunction display. USA only: alternatively, the vehicle can be
locked via: R
the Internet, under the "Owners Online"
section R
the telephone application (e. g. for iPhone ®
,
Android)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Stolen vehicle recovery service If your vehicle has been stolen: X
Notify the police.
The police will issue a numbered incident
report. X
This number will be forwarded to the
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle remote malfunction diagnosis
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center. The customer
service representative can use the received
data to decide what kind of assistance is
required. You are then, for example, guided to
the nearest authorized Mercedes-Benz Cen-
ter or a recovery vehicle is called.298
Features
Stowage and features

If vehicle data needs to be transferred during
an MB Info call or a Roadside Assistance call,
this is initiated by the Customer Assistance
Center. You will see the Roadside Assis‐
tance Connected message in the COMAND
display. If the vehicle remote malfunction
diagnosis can be started, the Request for
vehicle diagnosis received. Start
vehicle diagnosis? message appears in
the display. X
Confirm the message with Yes .X
When the Vehicle Diagnosis Please
start ignition message appears, turn
the SmartKey to position 2 in the ignition
lock ( Y
page 149).X
When the Please follow the instruc‐
tions received by phone and move
your vehicle to a safe position
message appears, follow the customer ser-
vice representative's instructions.
The message in the display disappears.
If you select Cancel the remote malfunc-
tion diagnosis is canceled completely.
The vehicle operating state check begins.
You will see the Vehicle diagnosis
activated message.
When the diagnosis is completed, the Trans‐
fer vehicle diagnostics data (Voice
connection may be interrupted dur‐
ing data transfer) message appears. The
vehicle data can now be sent to the Customer
Assistance center. X
Press OK to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
You will see the Vehicle diagnosis:
Transferring data... message.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice con-
nection is re-established after the transfer is
complete. If necessary, you will be contacted
at a later time by another means, e.g. by e-
mail or phone. Another function of the Vehicle Health Check
is the transfer of service data to the Customer
Assistance Center. If a service is overdue, the
COMAND display shows a message about
various special offers at your workshop.
USA only: this information can also be called
up under "Owners Online" at http://
www.mbusa.com.
Information on Roadside Assistance
( Y
page 24).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
A route can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the navi-
gation system, you will see the name> has been saved to memory card.
Do you want to start route guidance?
message in the COMAND display. The route is
saved to the SD memory card. X
To start route guidance: select Yes .
An overview of the route is shown in the
display.
i If you select No , the saved route can be
called up later via the navigation menu. X
Select Start .
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND.
You can find further information in the sep-
arate COMAND Operating Instructions. Features 299
Stowage and features Z

Synchronizing the rolling code
Pay attention to the "Important safety notes"
( Y
page 301).
If the garage door system uses a rolling code,
you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you
will need to use the programing button on the
control panel of the door drive. The program-
ing button may be positioned in different pla-
ces depending on the manufacturer. It is usu-
ally located on the door drive unit on the
garage ceiling.
Familiarize yourself with the garage door
drive operating instructions, e.g. under "Pro-
graming of additional remote controls",
before carrying out the following steps.
Your vehicle must be within reach of the
garage door or gate opener drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate. X
Turn the SmartKey to position 2 in the igni-
tion lock ( Y
page 149).X
Get out of the vehicle. X
Press the programing button on the door
drive unit.
Usually, you now have 30 seconds to ini-
tiate the next step. X
Get into the vehicle. X
Press previously programed button D ,