maintenance MERCEDES-BENZ GLA 2016 Owners Manual

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For your own safety
and a longer vehicle life, follow the instruc-
tions and warning notices in this manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on: R
model R
order R
country specification R
availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas: R
design R
equipment R
technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle: R
Operator's Manual R
Maintenance Booklet R
Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
You can also use the Mercedes-Benz Guides
App:
Apple ®
iOS Android™
Please note that the Mercedes-Benz Guides
App may not yet be available in your country.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
1565840901
É1565840901NËÍ

Index ....................................................... 4
Introduction ......................................... 23 At a glance ........................................... 29
Safety ................................................... 41
Opening and closing ........................... 75
Seats, steering wheel and mirrors .. 101
Lights and windshield wipers .......... 115
Climate control ................................. 131
Driving and parking .......................... 147
On-board computer and displays .... 217
Stowage and features ...................... 279
Maintenance and care ...................... 307
Breakdown assistance ..................... 321
Wheels and tires ............................... 339
Technical data ................................... 373Contents 3

Brake assistance
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 242
Notes ............................................. 380
Brake force distribution
see EBD (electronic brake force
distribution)
Brake lamps
Changing bulbs .............................. 124
Display message ............................ 248
Brakes
ABS .................................................. 65
Adaptive Brake Assist ...................... 68
BAS .................................................. 66
Brake fluid (notes) ......................... 380
Display message ............................ 236
EBD .................................................. 72
Hill start assist ............................... 153
HOLD function ............................... 193
Important safety notes .................. 177
Maintenance .................................. 178
Parking brake ................................ 173
Riding tips ...................................... 177
Warning lamp ................................. 268
Breakdown
Where will I find...? ........................ 322
see Flat tire
see Tow-starting
see Towing away
Brightness control (instrument
cluster lighting) ................................... 31
Buttons on the steering wheel ......... 219
C
Calling up a malfunction
see Display messages
Car
see Vehicle
Care
Car wash ........................................ 314
Carpets .......................................... 320
Display ........................................... 318
Exhaust pipe .................................. 318
Exterior lights ................................ 317
Gear or selector lever .................... 319
Interior ........................................... 318 Matte finish ................................... 316
Notes ............................................. 313
Paint .............................................. 315
Plastic trim .................................... 318
Power washer ................................ 315
Rear view camera .......................... 318
Roof lining ...................................... 320
Seat belt ........................................ 320
Seat cover ..................................... 319
Sensors ......................................... 317
Steering wheel ............................... 319
Trim pieces .................................... 319
Washing by hand ........................... 314
Wheels ........................................... 316
Windows ........................................ 316
Wiper blades .................................. 317
Wooden trim .................................. 319
Cargo compartment enlargement ... 284
Cargo compartment floor
Important safety notes .................. 287
Opening/closing ............................ 287
Stowage well (under) ..................... 287
Cargo net
Attaching ....................................... 286
Important safety information ......... 286
Cargo tie down rings ......................... 285
CD player (on-board computer) ........ 225
Center console
Lower section .................................. 36
Upper section .................................. 35
Central locking
Automatic locking (on-board com-
puter) ............................................. 230
Locking/unlocking (SmartKey) ........ 76
Changing bulbs
Brake lamps ................................... 124
Cornering light function ................. 123
High-beam headlamps ................... 123
Low-beam headlamps .................... 123
Rear fog lamp ................................ 124
Turn signals (front) ......................... 123
Turn signals (rear) .......................... 124
Child
Restraint system .............................. 59
Child seat
Forward-facing restraint system ...... 63
LATCH-type (ISOFIX) child seat
anchors ............................................ 606
Index

Uniform Tire Quality Grading
Standards (definition) .................... 361
Wear indicator (definition) ............ .3 62
Wheel and tire combination ........... 369
Wheel rim (definition) .................... 361
see Flat tire
Tool
see Vehicle tool kit
Top Tether ............................................ 61
Tow-starting
Emergency engine starting ............ 337
Important safety notes .................. 333
Installing the towing eye ................ 334
Removing the towing eye .............. .3 35
Towing a trailer
ESP ®
(Electronic Stability Pro-
gram) ............................................... 72
Towing away
Important safety guidelines ........... 333
Installing the towing eye ................ 334
Notes for 4MATIC vehicles ............ 336
Removing the towing eye .............. .3 35
Transporting the vehicle ................ 336
With both axles on the ground ....... 335
With front axle raised ..................... 335
Towing eye ......................................... 322
Traction system
see ETS/4ETS (Electronic Trac-
tion System)
Transmission
see Automatic transmission
Transmission position display
(DIRECT SELECT lever) ..................... .1 59
Transporting the vehicle .................. 336
Traveling uphill
Brow of hill ..................................... 183
Driving downhill ............................ .1 83
Maximum gradient-climbing capa-
bility ............................................... 183
Trim pieces (cleaning instruc-
tions) ................................................. .3 19
Trip computer (on-board com-
puter) ................................................. .2 22
Trip odometer
Calling up ....................................... 221
Resetting (on-board computer) ...... 223 Trunk lid
see Tailgate
Trunk load (maximum) ..................... .3 83
Turn signals
Changing bulbs (front) ................... 123
Changing bulbs (rear) .................... 124
Display message ............................ 248
Switching on/off ........................... 118
Two-w ay radio
Frequenci es ................................... 374
Installation ..................................... 374
Transmission output (maximum) .... 374
Type identification plate
see Vehicle identification plate
U Unlocking
Emergency unlocking ....................... 84
From inside the vehicle (central
unlocking button) ............................ .8 4
Upshift indicator (on-board com-
puter, Mercedes-AMG vehicles) ...... .2 31
V
Vanity mirror (in the sun visor) ....... .2 90
Vehicle
Correct use ...................................... 26
Data acquisition ............................... 26
Display message ............................ 261
Equipment ....................................... 24
Individual settings .......................... 229
Limited Warranty ............................ .2 6
Loading .......................................... 351
Locking (in an emergency) ............... 85
Locking (SmartKey) .......................... 76
Lowering ........................................ 366
Maintenance .................................... 24
Parking for a long period ................ 174
Pulling away ................................... 152
Raising ........................................... 364
Reporting problems ......................... 26
Securing from rolling away ............ 364
Transporting .................................. 336
Unlocking (in an emergency) ........... 84
Unlocking (SmartKey) ...................... 76
Vehicle data ................................... 38320
Index

You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes-
Benz. This could lead to malfunctions in
safety-relevant systems, e.g. the brake sys-
tem. Use only genuine Mercedes-Benz parts
or parts of equal quality. Only use tires,
wheels and accessories that have been spe-
cifically approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Only genuine Mercedes-Benz parts should
therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers main-
tain a supply of genuine Mercedes-Benz parts
for necessary service and repair work. In addi-
tion, strategically located parts delivery cen-
ters provide quick and reliable parts service.
Always specify the vehicle identification num-
ber (VIN) when ordering genuine Mercedes-
Benz parts ( Y
page 376).
Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are possi-
ble. Bear in mind that your vehicle may not
feature all functions described here. This also
applies to safety-relevant systems and func-
tions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center. The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Maintenance The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty Book-
let with you when you bring the vehicle to an
authorized Mercedes-Benz Center. The ser-
vice advisor will record every service for you
in the Service and Warranty Booklet.
Breakdown assistance The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of a
breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Pro-
gram brochure (USA) or the "Roadside Assis-
tance" section in the Service and Warranty
booklet (Canada). You will find both in your
vehicle literature portfolio.
Change of address or change of own-
ership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assis-
tance Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in con-24
Introduction

tacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCede s(1 -800-367-6372) or
Customer Service (Canada) at
1-800-387-0100.
Operating safety
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA: "The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Oper-
ation is subject to the following two condi-
tions: 1) These devices may not cause harm-
ful interference, and 2) These devices must
accept any interference received, including
interference that may cause undesired oper-
ation. Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: (1) These devices
may not cause interference, and (2) These
devices must accept any interference, includ-
ing interference that may cause undesired
operation of the device."
Diagnostics connection
The diagnostics connection is only intended
for the connection of diagnostic equipment at
a qualified specialist workshop. G WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle.
G WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and equip-
ment on the diagnostics connection is
used, the starter battery may discharge.
Connecting equipment to the diagnostics
connection can lead to emissions monitoring
information being reset, for example. This
may lead to the vehicle failing to meet the
requirements of the next emissions test dur-
ing the main inspection.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a
qualified specialist workshop. It has the nec-
essary specialist knowledge, tools and quali-
fications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance Book-
let. Introduction 25
Z

Always have the following work carried out at
an authorized Mercedes-Benz Center: R
work relevant to safety R
service and maintenance work R
repair work R
alterations, installation work and modifica-
tions R
work on electronic components
Correct useIf you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driv-
ing your vehicle: R
the safety notes in this manual R
the vehicle technical data R
traffic rules and regulations R
laws and safety standards pertaining to
motor vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
again with a Mercedes-Benz Center or con-
tact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty.
QR codes for the rescue card The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident, rescue services can use
the QR code to quickly find the appropriate
rescue card for your vehicle. The current res-
cue card contains the most important infor-
mation about your vehicle in a compact form,
e.g. the routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/
content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation, mal-
functions, and user settings. This may include
information about the performance or status
of various systems, including but not limited
to, engine, throttle, steering or brake sys-
tems, that is stored and can be read out with
suitable devices, particularly when the vehi-
cle is serviced. The data obtained is used to
properly diagnose and service your vehicle or
to further optimize and develop vehicle func-
tions.26
Introduction

Useful information
i This Operator's Manual describes all
models and all standard and optional equip-
ment of your vehicle available at the time of
publication of the Operator's Manual.
Country-specific differences are possible.
Please note that your vehicle may not be
equipped with all features described. This
also applies to safety-related systems and
functions.
i Read the information on qualified special-
ist workshops ( Y
page 25).
Overview of climate control systems
General notesObserve the settings recommended on the
following pages. The windows could other-
wise fog up.
To prevent the windows from fogging up: R
switch off climate control only briefly R
switch on air-recirculation mode only
briefly R
switch on the cooling with air dehumidifi-
cation function R
switch on the defrost windshield function
briefly, if required
The air-conditioning system/dual-zone auto-
matic climate control regulates the tempera-
ture and the humidity of the vehicle interior
and filters out undesirable substances from
the air.
The air-conditioning system/dual-zone auto-
matic climate control can only be operated
when the engine is running. Optimum opera-
tion is only achieved with the side windows
and panorama roof with power tilt/sliding
panel closed.
If you start the engine using your smartphone,
the last selected climate control setting is
reactivated ( Y
page 171). The residual heat function can only be acti-
vated or deactivated with the ignition
switched off ( Y
page 143).
Always keep the ventilation flaps behind the
side trim panel in the cargo compartment
clear ( Y
page 124). Otherwise the vehicle will
not be ventilated correctly.
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the con-
venience opening feature ( Y
page 91). This
will speed up the cooling process and the
desired interior temperature will be
reached more quickly.
i The integrated filter filters out most par-
ticles of dust and soot and completely fil-
ters out pollen. It also reduces gaseous pol-
lutants and odors. A clogged filter reduces
the amount of air supplied to the vehicle
interior. For this reason, you should always
observe the interval for replacing the filter,
which is specified in the Maintenance
Booklet. As it depends on environmental
conditions, e.g. heavy air pollution, the
interval may be shorter than stated in t he
Main tenance Booklet.
i It is possible that under certain circum-
stances the residual heat function may be
activated automatically an hour after the
SmartKey has been removed in order to dry
the automatic climate control. The vehicle
is then ventilated for 30 minutes.132
Overview of climate control systems
Climate control

Starting procedure with the Start/Stop
button The Start/Stop button can be used to start
the vehicle manually without inserting the
SmartKey into the ignition lock. The Start/
Stop button must be inserted in the ignition
lock and the SmartKey must be in the vehicle.
This mode for starting the engine operates
independently of the ECO start/stop auto-
matic engine start function.
You can start the engine if a valid SmartKey is
in the vehicle. Switch off the engine and
always take the SmartKey with you when
leaving the vehicle, even if you only leave it for
a short time. Pay attention to the important
safety notes. X
Depress the brake pedal and keep it
depressed. X
Press the Start/Stop button once
( Y
page 149).
The engine starts.
Starting procedure via smartphone
Observe the important safety notes on start-
ing the engine ( Y
page 151).
You can also start your engine via your smart-
phone from outside the vehicle. In this case,
the previously selected climate control set-
ting is activated. In this way you can cool or
heat the interior of the vehicle before starting
the journey.
Only start the engine via your smartphone if it
is safe to start and run the engine where your
vehicle is parked.
Observe the legal stipulations in the area
where your vehicle is parked. Engine start via
smartphone may be limited to certain coun-
tries or regions.
You can execute a maximum of two consec-
utive starting attempts via your smartphone.
If you insert the key into the ignition lock, you
can carry out two more starting attempts.
Once you have started the engine, you can
switch the engine off via your smartphone at
any time. You can only start the engine via your smart-
phone if: R
the key is in the ignition lock R
park position P is selected R
the accelerator pedal is not depressed R
the anti-theft alarm system is not activated R
the panic alarm is not activated R
the hazard warning lamps are switched off R
the hood is closed. R
the doors are closed and locked R
the windows and sliding sunroof are closed
Also make sure that: R
the fuel tank is sufficiently filled R
the starter battery is sufficiently charged
G WARNING
Limbs could be crushed or trapped if the
engine is started unintentionally during ser-
vice or maintenance work. There is a risk of
injury.
Always secure the engine against uninten-
tional starting before carrying out mainte-
nance or repair work.
Make sure that the engine cannot be started
via your smartphone before carrying out
maintenance or repairs. You can prevent an
engine start via your smartphone, for exam-
ple, if you: R
switch on the hazard warning lamps R
do not lock the doors R
open the hood.
Pulling away
General notes
G WARNING
If the engine speed is above the idling speed
and you engage transmission position D or R ,
the vehicle could pull away suddenly. There is
a risk of an accident.152
Driving
Driving and parking

with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
G WARNING
If you operate mobile communication equip-
ment while driving, you will be distracted from
traffic conditions. You could also lose control
of the vehicle. There is a risk of an accident.
Only operate this equipment when the vehicle
is stationary.
Observe the legal requirements for the coun-
try in which you are driving. Some jurisdic-
tions prohibit the driver from using a mobile
phone while driving a vehicle.
If you make a call while driving, always use
hands-free mode. Only operate the telephone
when the traffic situation permits. If you are
unsure, pull over to a safe location and stop
before operating the telephone.
Bear in mind that at a speed of only 30 mph
(approximately 50 km/h), the vehicle covers
a distance of 44 ft (approximately 14 m) per
second.
Drive sensibly – save fuel
Observe the following tips to save fuel: R
The tires should always be inflated to the
recommended tire pressure. R
Remove unnecessary loads. R
Remove roof racks when they are not nee-
ded. R
Warm up the engine at low engine speeds. R
Avoid frequent acceleration or braking. R
Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when driv-
ing in cold weather, in stop-start traffic and in
hilly terrain. Drinking and driving
G WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with
the manufacturer's specifications. Always
have work on the engine carried out at a
qualified specialist workshop. Mercedes-
Benz recommends that you use an authorized
Mercedes-Benz Center for this purpose. In
particular, work relevant to safety or on
safety-related systems must be carried out at
a qualified specialist workshop.
The engine settings must not be changed
under any circumstances. Furthermore, all
specific service work must be carried out at
regular intervals and in accordance with the
Mercedes-Benz service requirements. Details
can be found in the Maintenance Booklet. Driving tips 175
Driving and parking Z