service MERCEDES-BENZ GLA 2020 Owners Manual

Inde
x....................................................... 4 Digit
alOpe rator 'sMa nua l.................. 24
In troduc tion...........................................2 4
Operation .......................................... ..... 24 Introduction
......................................... 25
Protect ingthe environment ...................2 5
Gen uine Mercedes-Ben zpart s...............2 5
Operator's Manual................................. 26
Service andvehicle operation ................2 6
Operating safety.............................. ...... 27
QR code forrescue card........................ 28
Data storage .......................................... 28
Information oncopyright ....................... 30 At
aglance ........................................... 31
Cockpit .................................................. 31
Instr ument cluster ................................. 32
Multifunction steeringwheel................. 33
Center console ...................................... 34
Door controlpanel ........................... ...... 37
Overhead controlpanel ..................... ....3 8 Safety
................................................... 39
Panic alarm ............................................ 39
Occupant safety.................................... 39
Children inthe vehicle ........................... 53
Pets inthe vehicle ................................. 59
Driving safetysystems ..................... ...... 60
Protect ionagainst theft.........................6 7 Opening
andclosing ........................... 69
Smart Key............................................... 69
Doors ..................................................... 75
Cargo compart ment........................ .......7 7
Sid ewi ndow s<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> 83
Pa nora maroofwi th pow ertilt/sli d-
ing panel <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011> 87Se
ats, steering whe eland mir-
rors <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011[ 92
Co rrect driver' ssea tpos ition ................ 92
Sea ts<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011[ 92Steer
ingwheel <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 97
Mi rror s<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011[ 98
Mem oryfuncti on<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011> 101 Li
ghts andwindsh ield wipers .......... 102
Exteri orlighti ng<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011> 102
Interi orlighti ng<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> 105
Re placi ng bulbs<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011> 106
Wi ndsh ield wipe rs <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011[ 109 Cl
imate contro l<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011> 113
Ove rview ofclimate control systems ...113
Ope ratingthe climate control sys-
tems <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011[ 118
Air vents <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011> 123 Dri
vin gand parkin g<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011[ 124
Note son bre aking-in anew vehicle..... 124
Drivi ng<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011[ 124
DYNAM ICSELECT button (allveh i-
cle sexcep tMer cedes-AM Gveh i-
cle s)<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011[ 132
DYNAM ICSELECT controller
(Me rced es-AM Gveh icles) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011[ 133
Auto matictrans mission<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011[ 134
Re fue ling <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011> 142
Pa rking <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011> 145
Drivi ngtips<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011> 148
Drivi ngsystems <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011> 157 On-
board computer anddisplay s.... 188
Impo rtant safety notes <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011[ 188
Disp lays and operation<0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011[ 188
Menu sand subme nus<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011[ 191
Disp laymes sages <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011[ 203
Wa rning andindicator lamps inthe
instr umentclu ster <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011001100110011[ 231 Multi
mediasys tem <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011[ 243
Ge nera lnotes <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 243
Impo rtant safety notes <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011[ 243
Functi onrestricti ons<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011[ 243
Ope ratingsystem <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011[ 2442
Co
nte nts

Stowage
andfeatur es...................... 251
Loading guidelines...............................2 51
Stowag earea s....... ..............................251
Featu res....... ....... ................................ 258 Mainte
nanceand care ......................274
Engine compartment ........................... 274
ASSYST PLUS......................................278
Ca re....... .............. ................................279 Breakdow
nassi stanc e....... .............. 287
Where willIfind...? ..............................287
Flat tire....... ......................................... 288
Battery (vehicle)....... ........................... 293
Ju mp-starti ng....... ................................296
Tow ingand tow-starti ng....... ...............299
Fuse s....... ............................................302 Whee
lsand tires ...............................305
Importa ntsafe tynotes ........................305
Opera tion............................................305
Winter operation....... ........................... 307
Tire press ure....... ................................ 308
Load ingthe vehi cle....... .......................317
All abo utwhe elsand tires ................... 320
Cha nging awhe el....... ......................... 326
Whee land tirecombi nations .............. .330
Emergency sparewhe el....... ................331 Techn
ical data ................................... 333
Informati onrega rding technical data
....... ...................................................... 333
Vehi cleelectronics ..............................333
Identifi cationplates ....... ......................334
Service products andfilling capa ci-
ties ....... ............................................... 335
Vehi cledata ......................................... 341
Vehi cledata foroff-roa ddrivi ng....... ...342 Co
nten ts
3

Alar
msys tem
see ATA(A nti-T hef tAlar msyst em)
AMG
Adapt ive spor tsusp ension sys-
te m .......... ...................................... 168
Per forman ceSeat ............................ 96
AMG adaptiv esp ort sus pen sion
sys tem
Gen eral Infor mat ion.......................1 68
AMG menu (on-bo ardcomputer) .....201
AMG Perfo rmance exhaustsys-
tem ..................................................... 130
Anti -lockbraking system
see ABS (Anti-lock BrakingSystem)
Anti -skid chains
see Snow chains
Anti -theft alarm system
see ATA (Anti-Theft Alarmsystem)
Approac h/departure angle....... ....... 156
Ashtray ............................................... 260
Ass istanc edisplay (on-bo ard
co mputer) .......................................... 197
Ass istanc emenu (on-bo ardcom-
puter) ..................................................196
ASS YST PLUS
Displ aying aservi cemessa ge....... .279
Driving abroad ....... ........................279
Hidi ngaservi cemessa ge....... ....... 278
Informati onabo utService ............. 279
Res etting theservi ceinterva ldis -
pla y....... ....... .................................. 279
Service message....... ..................... 278
Specia lservi cerequ ireme nts....... ..279
ATA (Anti-Theft Alarm syste m)
Activating/d eactivating ................... 68
Function ...........................................68
Swi tching offthe alarm <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011[ 68
ATTE NTIO NAS SIST
Activa ting/d eactiva ting<0011001100110011001100110011001100110011001100110011001100110011
0011[ 198
Disp laymes sage <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011[ 220
Functi on/note s<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011[ 183
Audi o20
Drivi ngdynami csdispl ay............... 171
Audi omen u(o n-b oard computer) ....194
Audi osys tem
see DigitalOpe rator'sManua l Auth
orized Merc edes-Be nzCente r
see Qualifie dspe cialist wo rksho p
Auth orized worksho p
see Qualifie dspe cialist wo rksho p
AU TO lights
Disp laymes sage <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011[ 217
see Lights
Auto matic carwas h(care) ............... 280
Auto matic engine start (ECO
start/ stopfunc tion)<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011[ 129
Auto matic engine switch-o ff(ECO
start/ stopfunc tion)<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011[ 129
Auto matic headlamp mode.............. 102
Auto matic transmission
Accel erator pedalpos ition ............. 137
Ch ang inggear<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011001100110011[ 137
DIREC TSELECT lever <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011[ 134
Drive program<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011[ 138
Drive programdispl ay<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011[ 134
Drivi ngtips<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011> 137
DYNAM ICSELECT button (all
veh icles exce ptMer cedes-AM G
veh icles) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 132
DYNAM ICSELECT controller
(Me rced es-AM Gveh icles) .............. 133
Emerg encyrunningmod e.............. 142
Enga ging drive pos ition <0011001100110011001100110011001100110011001100110011001100110011
00110011[ 136
Enga ging neu tral <0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011[ 135
Enga ging park pos ition
(Me rced es-AM Gveh icles) .............. 136
Enga ging park pos ition automa ti-
cal ly<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011001100110011> 135
Enga ging reve rsegear<0011001100110011001100110011001100110011001100110011001100110011
001100110011[ 135
Enga ging the park pos ition ............ 134
Hol ding the vehiclesta tiona ryon
up hillgra dients <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011[ 138
Kickd own<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 138
Ma nua lshi fting <0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011001100110011001100110011[ 140
Oil temp erature (on-boa rdcom-
pu ter, Mercedes-AM Gveh icles) ..... 201
Ove rview <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011> 134
Pro blem (ma lfunction) <0011001100110011001100110011001100110011001100110011001100110011
001100110011[ 142
Pu lling away <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011> 128
Sel ector lever <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011[ 136
Starti ngthe engi ne<0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011001100110011[ 127
Steer ingwheelpa dd leshi fters ...... 140
Tra nsmi ssion pos ition displ ay........ 136 In
dex
5

Maximum
loadonatire (defini-
tion) ......... ...................................... 325
Maximum loadedvehicle weight
(definition) .....................................3 25
Maxi mum permi ssibletire pres-
sure (definitio n)....... ......................325
Maxi mum tireload....... ..................323
Maxi mum tireload(de finitio n)....... 325
MOExtended tires.......................... 307
Optio nalequ ipme ntwei ght (defi-
nition) .............. ..............................326
PSI (pounds persquare inch)
(de finitio n)....... ..............................325
Rep lacing .......................................326
Service life....... ..............................306
Side wall(de finitio n)....... ................326
Speed rating(definitio n)....... .........325
Storing ...........................................327
Structure andchara cteristics
(de finitio n)....... ..............................324
Summer tires................................. 307
Temp erature....... ........................... 320
TIN (Tire Identifi cationNumber)
(de finitio n)....... ..............................326
Tire bead(de finitio n)....... ...............326
Tire press ure(definitio n)....... .........325
Tire press ures(recom mended )...... 325
Tire size (data) ....... ........................330
Tire size designatio n,loa d-bea r-
ing capa city, speedrating .............. 321
Tire tread .......................................306
Tire tread (definitio n)....... .............. 326
Total loadlim it(de finitio n)....... ...... 326
Tracti on....... .................................. 320
Tracti on(de finitio n)....... ................326
Trea dwea r<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011> 320
Unif orm Tire Qua lity Gra ding
Stand ards<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011> 320
Unif orm Tire Qua lity Gra ding
Stand ards(d efi niti on) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011[ 324
Wea rind icator (defi niti on) ............. 326
Whe elrim (defi niti on) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011[ 325
see Flattire
Too l
see Vehicletool kit
Top Tethe r<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011> 56
Tow -starti ng
Emerg encyenginestarting ............ 302 Imp
orta ntsafety notes <0011001100110011001100110011001100110011001100110011001100110011
00110011[ 299
Insta lling the towingeye................ 300
Re movi ngthe towingeye............... 300
Tow ing
Per mitte dtow ingmeth ods............ 301
Tow ingatrail er
ESP ®
(El ectro nicStab ility Pro -
gra m) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011001100110011001100110011> 66
Tow ingawa y
Imp orta ntsafety guideline s........... 299
Insta lling the towingeye................ 300
Note sfor 4MATI Cveh icles ............ 302
Re movi ngthe towingeye............... 300
Tra nspo rting thevehicle................ 301
Wi th both axles on the ground ....... 301
Wi th the front axlerai sed ............... 300
Tow ingey e<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011001100110011> 288
Tracti onsys tem
see ETS/4ETS (Electro nicTrac-
tion System)
Traffi crepo rts
see also Digi talOpe rator'sMan-
ua l<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011[ 243
Trans mission
see Auto matictrans mission
Trans mission pos ition display
(D IRE CTSELECT leve r)<0011001100110011001100110011001100110011001100110011001100110011
001100110011001100110011[ 134
Trans portingthe vehic le<0011001100110011001100110011001100110011001100110011001100110011
00110011[ 301
Trave ling uphil l
Brow ofhill<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011001100110011> 156
Drivi ngdow nhill<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011[ 156
Ma ximu mgra dient-cl imbing
cap ability <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 156
Trim pieces(c leani ng instruc -
tio ns) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011[ 285
Trip computer (on-b oard com-
puter) <0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
00110011[ 192
Trip odomete r
Ca lling up<0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011001100110011001100110011001100110011
0011001100110011001100110011> 192
Re setti ng(on-boa rdcomp uter)...... 193
Trunk
Emerg encyrelease button ............... 83
Ope ning (fromoutsid ethe vehi-
cle ,HANDS-FR EEACC ESS) .............. 80
Trunk lid
see Tailga te In
dex
21

Protecting
theenvironment General
notes H
Environmental
note
Daimler's declaredpolicyisone ofcompre-
hensive environm entalprotect ion.
The object ivesareforthe natural resources
that form thebasis ofour existen ceon this
planet tobe used sparingly andinamanner
that takes therequirements ofboth nature
and humanity intoaccount.
You toocan help toprotect theenvironm ent
by operating yourvehicle inan environm en-
tally responsible manner.
Fuel consumpt ionand therate ofengine,
transm ission,brakeandtirewear areaffec-
ted bythese factors:
R operating conditionsof your vehicle
R your personal drivingstyle
You caninfluence bothfactors. Youshould
bear thefollowing inmind:
Operating conditions:
R avoid shorttripsasthese increase fuel
consumpt ion.
R alwa ysmake surethatthetire pressures
are correct .
R do not carry anyunnecessary weight.
R remove roofracks onceyounolonger
need them.
R aregularly servicedvehiclewillcont ribute
to environm entalprotect ion.You should
therefore adheretothe service intervals.
R alwa yshave service workcarried outata
quali fiedspecialist workshop.
Personal drivingstyle:
R do not depress theaccelerator pedal
when startin gthe engine.
R do not warm upthe engine whenthevehi-
cle isstationary.
R drive carefully andmaintain asafe dis-
tance fromthevehicle infront .
R avoid frequent, suddenacceleration and
braking. R
change gearingood timeanduseeach
gear onlyupto00C3 ofits maximum engine
speed.
R switch offthe engine instationary traffic.
R keep aneye onthe vehicle's fuelcon-
sumption. Environmental
concerns andrecom-
mendat ions
Wherever theOperator's Manualrequires you
to dispose ofmaterials, firsttrytoregenerate
or re-use them.Observe therelevant environ-
ment alrules andregulations whendisposing
of materials. Inthis way youwillhelp topro-
tect theenvironm ent. Genuine
Mercedes-Benz parts H
Environmental
note
Daimler AGalso supplie srecondit ioned
major assemblies andparts which areofthe
same qualityas new parts. Theyarecovered
by the same Limited Warranty entitlements
as new parts.
! Air
bags andEmergen cyTensioning Devi-
ces, aswell ascont rolunits andsensors for
these restraint systems, maybeinstalled in
the following areasofyour vehicle:
R doors
R door pillars
R door sills
R seats
R cock pit
R instrumen tcluster
R cent erconsole
Do not install accessories suchasaudio sys-
tems inthese areas. Donot carry out
repairs orwelding. Youcould impair the
operating efficiency ofthe restraint sys-
tems.
Have aftermark etaccessories installedata
quali fiedspecialist workshop.
You could jeopardize theoperating safetyof
your vehicle ifyou useparts, tiresandwheels
as well asaccessories relevanttosafety which Genuine
Mercedes-Benz parts
25Introdu ction Z

have
notbeen approved byMercedes-Ben z.
This could leadtomalfunctions insafety-rele-
vant systems, e.g.thebrake system. Useonly
genuine Mercedes-Ben zparts orparts ofequal
qual ity.Only usetires, wheels andaccessories
that have been specifically approvedforyour
vehicle.
Genuine Mercedes-Ben zparts aresubject to
strict qualitycont rol.Every parthasbeen spe-
cifically developed, manufactured orselected
for and adapted toMercedes-Ben zvehicles.
Therefore, onlygenuine Mercedes-Ben zparts
should beused.
More than300,000 differentgenuine
Mercedes-Ben zparts areavaila blefor
Mercedes-Ben zmodels.
All authorized Mercedes-Ben zCenters main-
tain asupply ofgenuine Mercedes-Ben zparts
for necessary serviceandrepair work.Inaddi-
tion, strategically locatedpartsdelivery cen-
ters provide quickandreliabl eparts service.
Always specify thevehicle identification num-
ber (VIN) when ordering genuineMercedes-
Benz parts (Ypage 334). Operat
or'sManual Vehicle
equipment
i This
Operator's Manualdescribes allmod-
els and allstandard andoptional equipment
of your vehicle availableatthe time ofthis
Operator's Manualgoingtoprint. Country-
specific differences arepossible. Bearin
mind thatyour vehicle maynotfeature all
funct ionsdescribed here.Thisalso appli es
to safety-relevant systemsandfunct ions.
The equipment inyour vehicle maytherefore
differ fromthatshown inthe descriptions
and illustrations.
The original purchase agreement listsallsys-
tems installed inyour vehicle.
Should youhave anyquestions concerning
equipment andoperation, pleaseconsult an
authorized Mercedes-Ben zCenter.
The Operator's ManualandMaintenanc e
Booklet areimportant documents andshould
be kept inthe vehicle. Service
andvehicle operation Maintenance
Always bringtheMaintenanc eBooklet with
you when taking thevehicle toan authorized
Mercedes-Ben zCenter. Yourcustomer service
advisor willenter every service intoyour Main-
tenanc eBooklet onyour behalf. Roadside
Assistance
The Mercedes-Ben zRoadsi deAssistanc ePro-
gram offers technicalhelp inthe event ofa
breakdown. Callsto the toll-free Roadside
Assistanc eHotline areanswered byour agents
24 hours aday, 365days ayear.
<00140010001B0013001300100029003200350010003000280035002600480047
00480056> (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refertothe
Mercedes-Ben zRoadsi deAssistanc eProgram
brochure (USA)orthe "Roa dside Assistanc e"
section inthe Service andWarranty Booklet
(Canada ).You willfind both inthe vehicle
document wallet. Change
ofadd ress orchange ofown-
ership
In the event ofachange ofaddress, please
send usthe "Notification ofAddress Change"
in the Service andWarranty Bookletorsimply
call theMercedes-Ben zCustomer Assistance
Center (USA)atthe hotline number
1-80 0-FOR- MERCedes (1-800-367-6372)or
Customer ServiceCenter(Canada )at
1-80 0-387-0100.This willassist usincont act-
ing you inatimely manner shouldtheneed
arise.
If you sellyour Mercedes, pleaseleaveallliter-
ature inthe vehicle sothat itis availa bletothe
next owner.
If you have purchased aused car,please send
us the "Notification ofUsed CarPurchase" in
the Service andWarranty Bookletorsimply
call theMercedes-Ben zCustomer Assistance
Center (USA)atthe hotline number
1-80 0-FOR- MERCedes (1-800-367-6372)or
Customer Service(Canada )at
1-80 0-387-0100. 26
Service
andvehicl eoperat ionIntroduct ion

Possible
dangerduetosubstances
haza rdous tohealth
In compliance withProposition 65(“Prop65”),
the following detachable labelhasbeen added
to each vehicle soldinCali fornia: Operat
ingsafety Dec
larat ions ofconformity
USA: "Thewireless devicesofthis vehicle
comply withPart15ofthe FCC Rules.Opera-
tion issubject tothe two following twocondi-
tions: 1)These devices maynotcause harmful
interf erence, and2)These devices must
accept anyinterf erence received, including
interf erence thatmay cause undesired opera-
tion. Changes ormodifications notexpressly
approved bythe party responsible forcompli-
ance could voidtheuser’s authority tooperate
the equipment."
Canada: "Thewireless devicesofthis vehicle
comply withIndustry Canadalicense-ex empt
RSS standard(s). Operationissubject tothe
following twocondition s:(1) These devices
may notcause interference, and(2)These
devices mustaccept anyinterf erence, includ-
ing interf erence thatmay cause undesired
operation ofthe device." Diagnostic
connector
The diagnostics connection isonly inten ded
for the conn ection ofdiagnostic equipment at
a quali fiedspecialist workshop. G
WARNING
If you conn ectequipment toadiagnostics
conn ection inthe vehicle, itmay affect the operation
ofvehicle systems. Asaresult,
the operating safetyofthe vehicle couldbe
affected. Thereisarisk ofan accident.
Only connectequipment toadiagnostics
conn ection inthe vehicle, whichisapproved
for your vehicle byMercedes-B enz. G
WARNING
Object sin the driver's footwell canrestrict
the pedal travel orobstruct adepressed
pedal. Theoperating androad safety ofthe
vehicle isjeopardized. Thereisarisk ofan
accident.
Make surethatallobject sin the vehicle are
stowed correctly,and that they cannot enter
the driver's footwell. Installthe floormats
securely andasspecified inorder toensure
sufficient clearance forthe pedals. Donot
use loose floormats anddonot place floor-
mats ontop ofone another.
! If
the engine isswitched offand equip-
ment onthe diagnostics connection isused,
the starter battery maydischarge.
Connect ingequipment tothe diagnostics con-
nect ioncan lead toemissions monitoring
information beingreset, forexample. Thismay
lead tothe vehicle failingtomeet therequire-
ment sof the next emissions testduring the
main inspection . Qualified
specialist workshop
An authorized Mercedes-B enzCenter isa
quali fiedspecialist workshop. Ithas theneces-
sary specialist knowledge, toolsandquali fica-
tions tocorrect lycarry outthework required
on your vehicle. Thisisespecially thecase for
work relevant tosafety.
Observe thenotes inthe Maintenanc eBook-
let.
Always havethefollowing workcarried outat
an authorized Mercedes-B enzCenter:
R work relevant tosafety
R service andmaintenan cework
R repair work Operat
ingsafety
27Introduction Z

R
alte ration s,ins tall atio nwork andmodi fica-
tio ns
R work onelec tron iccom ponents Corr
ectuse
If you remove anywarn ingstick ers ,you oroth-
ers coul dfail torec ogn izecertain dang ers.
Leav ewarn ingstick ers inposit ion.
Obse rveth efoll owin ginf orm ationwhen driv-
ing your vehicle:
R thesafe tyno tesin this man ual
R tech nic aldat afor theveh icle
R traff icrules andregulatio ns
R laws andsafetystandar dspert ainin gto
mot orveh icles Pr
oblem swith your vehicle
If you shoul dexp erie nceaprob lemwith your
veh icle,part icular lyon eth at you believ emay
aff ect itssafe operation,we urge youtocon -
tac tan auth orizedMer cedes-Ben zCent er
imm ediat elytohave theprob lemdiagn osed
and rectified. Ifth eprob lemisno tres olve dto
your satisfact ion,please discusstheprob lem
again withanauth orizedMer cedes-Ben zCen-
te ror, ifnec essar y,con tactus atoneof the
foll owin gaddre sses.
In theUSA
Mer cedes-Ben zUS A,LLC
Cust omerAs sist anc eCent er
On eMer cedes-Ben zDr ive
San dySpr ings,GA 30328
In Cana da
Mer cedes-Ben zCanada, Inc.
Cust omerRelat ionsDe part men t
98 Van derh oofAvenue
Tor onto,On tarioM4G 4C9 Limi
tedWarrant y
! Obse
rveth eno tesin this Oper ator'sMan -
ual regardin gth ecor rectoper ationof your
veh icle and poss ibledamage totheveh icle.
Dam agetotheveh icle whic his caus edby
viol atio nof these notesis no tcov ered by
th eMer cedes-Ben zimpli edwarr antyor the
new orused- vehicle warr anty. QR
code forrescue card
The QRcod esare secured inthefuel fillerflap
and ontheoppos iteside ontheB- pillar .In the
even tof an acc iden t,res cue services can use
th eQR cod eto quick lyfin dth eappro priate
res cue cardfor your vehicle.The curren tres -
cue cardcon tain sth emos timpo rtant inform a-
tio nabout yourvehicle inacom pact form, e.g.
th erout ingoftheelec tric cable s.
You canfindmor einf orm ationunde r
www.m ercedes -benz.de /qr -code. Dat
ast ora ge Dat
ast ora ge
A wide rangeofelec tron iccom ponentsin your
veh icle contain datamem ories.
Thes edat amem orieste mpor arilyorperm a-
nen tlystore tech nic alinf orm ationabout :
R theveh icle'soper atingst ate
R inc iden ts
R malf unctions
In gen eral, this tech nic alinf orm ationdoc u-
men tsthest ate ofacom ponent,a modul e,a
syst emorthesurr oundings.
Thes einc lude, forexam ple:
R oper atingcon dition sof syst emcom ponents.
For exam ple,fluid levels
R theveh icle'sstatus messages andthose of
its ind ividual components,e.g .num berof
wheel revolut ions/spee d,dec eler ationin
mov emen t,late ralacc eler ation,acc eler ator
pedal position
R malf unctions and defe ctsin impo rtant sys-
te m com ponents,e.g .light s,brak es
R veh icle reac tions and oper atingcon dition s
in spec ialdriv ingsituatio ns,e.g .air bag
deplo yment,int erv ent ion ofstabilit ycon trol
syst ems
R ambie ntcon dition s,e.g .out side temper a-
tur e
This datais of an exc lusiv elytech nic alnat ure
and canbeused to:
R assis tin rec ogn izingand rectifying malfunc-
tio ns and defe cts
R analyz eveh icle function s,e.g .aft eran acc i-
den t
R opt imiz eveh icle function s 28
Dat
ast ora geIntr odu ction

The
data cannotbe used totrace thevehicle's
movemen ts.
When yourvehicle isserviced, technicalinfor-
mation canberead from theevent datamem-
ory and malfunct iondata memory.
Servic esinclude, forexample:
R repair services
R service processes
R warranties
R quality assurance
The vehicle isread outbyemployees ofthe
service network (including themanufact urer)
using special diagnostic testers. More detailed
inform ationisobtained fromit,ifrequired.
Aft eramalfunct ionhas been rectified, the
inform ationisdeleted fromthemalfunct ion
memory oriscont inually overwritt en.
When operating thevehicle, situations are
conc eivable inwhich thistechn icaldata, in
conn ection withother inform ation(ifneces-
sary, under consult ationwithanauthorized
expert ),could betraced toaperson.
Examples include:
R accident reports
R damage tothe vehicle
R witness statements
Further additional functionsthathave been
cont ractually agreeduponwiththecustomer
allow certainvehicle datatobe conv eyed by
the vehicle aswell. Theadditional functions
include, forexample, vehiclelocation incase
of an emergenc y. COMAND/Mercedes
meconnec t
(Canada: TELEAID)
If the vehicle isequipped withCOMAND or
Mercedes meconn ect,additional dataabout
the vehicle's operation, theuse ofthe vehicle
in cert ainsituations, andthelocation ofthe
vehicle iscompiled throughCOMAND orthe
Mercedes meconn ectsystem.
For additional information,please refertothe
COMAND UserManual orDigital Operator's
Manual and/ortheMercedes meconn ect
Terms andConditions. Event
datarecorder s
USA only: This
vehicle isequipped withanevent data
recorder (EDR).Thisvehicle isequipped with
an event datarecorder (EDR).Themain pur-
pose ofan EDRis to record, incert aincrash or
near crash-lik esituations, suchasan air bag
deployment orhittin garoad obstacle, data
that willassist inunderstan dinghowavehi-
cle's systems performed. TheEDRis designed
to record datarelating tovehicle dynamics
and safety systems forashort period oftime,
typically 30seconds orless.
The EDRin this vehicle isdesigned torecord
such dataas:
R How various systems inyour vehicle were
operating
R Whether ornot thedriver andpassenger
safety beltswerebuckled/fast ened
R How far(ifat all) the driver wasdepressing
the accelerator and/orbrakepedal; and,
R How fastthevehicle wastraveling
These datacanhelp provide abetter under-
standin gof the circumst ancesinwhich
crashes andinjuries occur.NOTE:EDRdata
are recorded byyour vehicle onlyifanon- triv-
ial crash situation occurs;nodata arerecor-
ded bythe EDRunder normal drivingcondi-
tions andnopersonal data(e.g.name, gender,
age and crash location) arerecorded. How-
ever, other parties, suchaslaw enforc ement
could combine theEDRdata withthetype of
personally identifying dataroutinely acquired
during acrash investigation.
Acc ess tothe vehicle and/or theEDRis nee-
ded toread datathatisrecorded byan EDR,
and special equipment isrequired. Inaddition
to the vehicle manufact urer,other parties that
have thespecial equipment, suchaslaw
enforc ement,can read theinform ationby
accessing thevehicle orthe EDR.
ED Rdata maybeused incivil andcriminal
matt ersasatool inaccident reconstruct ion,
accident claimsandvehicle safety.Sincethe
Crash DataRetrieval CDRtoolthat isused to
extr actdata from theEDRis commer cially
availab le,Mercedes- BenzUSA,LLC ("MBUSA ")
expressly disclaimsanyand allliabil ityarising
from theextr action ofthis inform ationby
unauthorized Mercedes-Benzpersonn el.
MBUSA willnotshare EDRdata withothers
without theconsen tof the vehicle owners or,
if the vehicle isleased, without theconsen tof
the lessee. Exceptions tothis represent ation
include responses tosubpoenas bylaw Data
storage
29Introdu ction Z

G
WARNING
Flamma blemateria lsuch aslea ves, grass or
twigs mayignite ifthey come intocontact
with hotparts ofthe exhau stsystem. There
is arisk offire.
When drivingon anunpa vedroad oroff-
road ,check thevehicl eunders ideregu larly.
In particu lar,remove trappedpla ntparts or
other flamma blemateria l.Contact aqua li-
fied speci alist worksho pimmed iatelyif dam-
age isdetected.
! There
isarisk ofdama getothe vehicl eif:
R the vehicl ebecome sstuck, e.g.onahigh
curb oran unpa vedroad
R you drive toofast over anobstacl e,e.g. a
curb, aspee dbump orapothol ein the
road
R ahea vyobject strikes theunderb odyor
parts ofthe chassi s
In situa tions likethis, thebody ,the under-
body ,chassi sparts, wheelsor tires couldbe
dama gedwitho utthe dama gebeing visib le.
Comp onents damagedinthis way canunex-
pectedl yfail or,inthe case ofan accide nt,
no longer withsta ndthe loadsthey are
desi gned to.
If the underb odypanel ingisdama ged,com-
bus tible materia lssuch aslea ves, grass or
twigs cangather betweenthe underb ody
and theunderb odypanel ing.Ifthese materi-
als come incontact withhotparts ofthe
exhau stsystem, theycancatch fire.
In such situations, havethevehicl echecked
and repa iredimmed iatelyat aqua lified spe-
cial istworksho p.Ifon continuing yourjour-
ney you notice thatdrivingsafety is
impa ired,pul lover andstop thevehicl e
immed iately,pay ing attention toroad and
traffic conditions. Insuch cases, consult a
qua lified speci alist worksho p.
The vehicl eis only designed foreasi lynegotia -
ble off-road terrainandpoor roadsurfaces.
When drivingoff-road ,sub stances suchas
sand, mudandwate ror wate rmixed withoil
may getinto thebrakes .This couldresu ltin a
redu cedbraki ngeffect orintotal brake failure
and alsoin increas edwea rand tear. Thebrak-
ing chara cteristics changedepending onthe
materia lentering thebrakes .Cle anthe brakes
after drivingoff-road .If you detect aredu ced braki
ngeffect orgrindi ngnoises ,have the
brake system checked inaqua lified speci alist
worksho pas soon aspossi ble.Adapt your
drivi ngstyle tothe differ entbraki ngchara cter-
istics.
Driving off-road increasesthe likel ihoo dof
dama getothe vehicl e,whi ch, inturn, canlead
to fail ure ofthe mechani calasse mbly orsys-
tems. Adapt yourdrivi ngstyle tosui tthe ter-
rain conditions. Drivecarefu lly.Have damage
to the vehicl erectified immediatelyat aqua li-
fied speci alist worksho p.
Do not shift intotransmissi onposi tion 005C
when drivingoff-road .You couldlose control
of the vehicl eif you attempt tobrake thevehi-
cle using the service brake.Ifthe grad ientis
too steep foryou rvehicl e,drive backdownin
reverse gear.
Gene ralnote s H
Envi
ronmental note
Protection ofthe environment isof prima ry
importa nce.Treatnature withrespe ct.
Observe allprohi biting signs.
Rea dthis section carefullybefore drivingyou r
vehicl eoff-road .
Off-road drivingisonly possi blewith the
ON&OFFROAD package.
The followi ngdrivi ngsystems arespeci ally
ada pted fordrivi ngover easilynegotia bleoff-
road terrain:
R Off-road program(Y pag e170)
R Off-road ABS(Ypag e60)
R Off-road 4ETS(Ypag e64)
R Off-road ESP®
(Y pag e66)
R DSR (Downhi llSpeed Regulation)
(Y pag e169)
Observe thefollowi ngnotes:
R Stop thevehicl ebefore starting todrive
alo ng anoff-road route.Ifnecessa ry,acti-
vate theoff-road program(Y pag e132) .
R To avoi ddama gingthevehicl e,make sure
there isalw ayssuffi cient groundclea rance.
R Che ckthat items oflug gage andloadsare
stowed safelyand arewellsecure d
(Y pag e256).
R Alwa yskeep theengine running andingea r
when drivingon adow nhill gradient. Acti-
vate DSR (Ypag e169) . 154
Drivi
ngtipsDrivi ngand parking