catalytic converter MERCEDES-BENZ GLC 2017 Owners Manual

vehicle occupants while driving and this
defect has already been repaired at least
twice and Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or malfunction, though less seri-
ous than (1) above, has already been
repaired at least four times and Mercedes-
Benz has been informed in writing of the
necessity of a repair.
(3) the vehicle cannot be used for longer than
30 calendar days because of repair work
resulting from this or other substantial
defects or malfunctions.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Main-
tenance Booklet on your behalf.
Roadside Assistance The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100(Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada When you are abroad with your vehicle, observe
the following points: R
Service facilities or replacement parts may
not be readily available. R
Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter. R
The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9Service and vehicle operation 29
Introduction Z

G WARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system or
parts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
General notes Vehicles with a gasoline engine: the catalytic
converter is preheated for up to 30 seconds
after a cold start. The sound of the engine may
change during this time.
Automatic transmission X
Shift the transmission to position ]
( Y
page 141).
The transmission position indicator on the
multifunction display shows ]
( Y
page 142).
i You can start the engine in transmission
position ] and \\ .
Starting procedure with the SmartKey To start the engine using the SmartKey instead
of the Start/Stop button, pull the Start/Stop
button out of the ignition lock. X
To start a diesel engine: turn the SmartKey
to position H in the ignition lock
( Y
page 132).
The \( preglow indicator lamp in the instru-
ment cluster lights up. X
Turn the SmartKey to position I in the igni-
tion lock ( Y
page 132) and release it as soon
as the engine is running.
i Vehicles with a diesel engine: you can
start the engine without preglow if the engine
is warm.
If the engine will not start: X
Remove the SmartKey from the ignition lock. X
Reinsert the SmartKey into the ignition lock
after a short waiting period. X
Turn the SmartKey to position H in the igni-
tion lock ( Y
page 132).
The indicator lamps in the instrument cluster
light up ( Y
page 256). X
Turn the SmartKey to position I in the igni-
tion lock ( Y
page 132) and release it as soon
as the engine is running.
Starting procedure with the Start/Stop
button The Start/Stop button is only available on vehi-
cles with KEYLESS-GO or the KEYLESS-GO start
function.
The Start/Stop button can be used to start the
vehicle manually without inserting the SmartKey
into the ignition lock. The Start/Stop button
must be inserted in the ignition lock and the
SmartKey must be in the vehicle. This mode for
starting the engine operates independently of
the ECO start/stop automatic engine start func-
tion.
You can start the engine if a valid SmartKey is in
the vehicle. Switch off the engine and always
take the SmartKey with you when leaving the
vehicle, even if you only leave it for a short time.
Pay attention to the important safety notes. X
Depress the brake pedal and keep it
depressed. X
Press the Start/Stop button once
( Y
page 133).
Vehicles with a gasoline engine: the engine
starts.
Vehicles with a diesel engine: preglow is
activated and the engine starts.
Starting procedure via smartphone Observe the important safety notes on starting
the engine ( Y
page 133).
You can also start your engine via your smart-
phone from outside the vehicle. In this case, the
previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where
your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.134
Driving
Driving and parking

Problem
Possible causes/consequences and P Solutions
The starter motor was exposed to a thermal load that was too high. X
Try to start the engine again ( Y
page 133).
If the engine still does not start: X
Consult a qualified specialist workshop.
Vehicles with a gasoline
engine:
The engine is not running
smoothly and is misfir-
ing. There is a malfunction in the engine electronics or in a mechanical
component of the engine management system. X
Only depress the accelerator pedal slightly.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. X
Have the cause rectified immediately at a qualified specialist work-
shop.
The coolant temperature
gauge shows a value
above 248 ‡ (120 †). The coolant level is too low. The coolant is too hot and the engine is no
longer being cooled sufficiently. X
Stop as soon as possible and allow the engine and the coolant to
cool down. X
Check the coolant level ( Y
page 309). Observe the warning notes
as you do so and add coolant if necessary.
DYNAMIC SELECT switch
Mercedes-AMG GLC 43 4MATIC
General information Select the drive program using the DYNAMIC
SELECT switch.
Available drive programs:
S+ Sport Plus Particularly sporty driving
characteristics
S Sport Sporty driving characteris-
tics
C Comfort Comfortable and economi-
cal driving characteristics
E Economy Particularly economical
driving characteristics
I Individual Individual settings
Depending on the drive program selected the
following vehicle characteristics will change: R
the engine management R
the transmission management R
the suspension R
the steering R
the availability of the ECO start/stop function R
climate control R
the driver assistance systems R
the availability of gliding mode
Further information for automatic drive program
characteristics ( Y
page 144).
Additionally, in drive program I you can config-
ure the respective vehicle characteristics using
the multimedia system. You can find informa-
tion about this in the Digital Operator's Manual.
Each time you start the engine with the Smart-
Key or the Start/Stop button, drive program C is
activated. For further information about starting
the engine, see ( Y
page 133).DYNAMIC SELECT switch 139
Driving and parking Z

Jump-starting For the jump-starting procedure, use only the jump-starting connection point in the engine com-
partment, consisting of a positive terminal and a ground point.
All vehicles except vehicles with a lithium-ion battery:
G WARNING
Battery acid is caustic. There is a risk of injury.
Avoid contact with skin, eyes or clothing. Do not inhale any battery gases. Do not lean over the
battery. Keep children away from batteries. Wash away battery acid immediately with plenty of
clean water and seek medical attention.
G WARNING
During charging and jump-starting, explosive gases can escape from the battery. There is a risk
of an explosion.
Particularly avoid fire, open flames, creating sparks and smoking. Ensure there is sufficient ven-
tilation while charging and jump-starting. Do not lean over a battery.
G WARNING
During the charging process, a battery produces hydrogen gas. If a short circuit occurs or sparks
are created, the hydrogen gas can ignite. There is a risk of an explosion. R
Make sure that the positive terminal of a connected battery does not come into contact with
vehicle parts. R
Never place metal objects or tools on a battery. R
It is important that you observe the described order of the battery terminals when connecting
and disconnecting a battery. R
When jump-starting, make sure that the battery poles with identical polarity are connected. R
It is particularly important to observe the described order when connecting and disconnecting
the jumper cables. R
Never connect or disconnect the battery terminals while the engine is running.
G WARNING
A discharged battery can freeze at temperatures below freezing point. When jump-starting the
vehicle or charging the battery, gases can escape from the battery. There is a risk of an explosion.
Allow the frozen battery to thaw out before charging it or jump-starting.
If the warning and indicator lamps do not light up on the instrument cluster when temperatures are
low, it is probably because the discharged battery has frozen. In this case, you may neither charge
the battery nor jump-start the vehicle. The service life of a thawed-out battery may be shorter. The
starting characteristics can be impaired, particularly at low temperatures. Have the thawed-out
battery checked at a qualified specialist workshop.
All vehicles:
! Vehicles with a gasoline engine: avoid repeated and lengthy starting attempts. Otherwise, the
catalytic converter could be damaged by non-combusted fuel.328
Jump-starting
Breakdown assistance

You will usually find information about the fuel
quality on the pump. If you cannot find the label
on the fuel pump, ask the gas station staff.
Information on refueling ( Y
page 149).
Low outside temperatures
i Diesel fuel with improved cold flow proper-
ties is available during the winter months.
Further information about fuel properties can
be obtained from oil companies, e.g. at gas
stations.
DEF
Important safety notes Comply with the important safety notes for ser-
vice products when handling DEF ( Y
page 364).
DEF is a water-soluble fluid for the exhaust gas
aftertreatment of diesel engines. It is: R
not poisonous R
colorless and odorless R
not flammable
When you open the DEF container, small
amounts of ammonia vapor may be released.
Ammonia vapors have a pungent odor and are
particularly irritating to the skin, to mucous
membranes and to the eyes. You may experi-
ence a burning sensation in your eyes, nose and
throat. Coughing and watering of the eyes are
possible.
Do not inhale ammonia vapors. Fill the DEF tank
only in well-ventilated areas.
Low outside temperatures DEF freezes at a temperature of approximately
-11 †. The vehicle is delivered from the factory
equipped with a DEF preheating system. Winter
operation can thus be guaranteed even at tem-
peratures below -11 †.
Additives
! Only use DEF in accordance with ISO
22241. Do not use additives with DEF and do
not dilute DEF with water. This may destroy
the BlueTEC exhaust gas aftertreatment sys-
tem. Purity
! Impurities in DEF (e.g. due to other service
products, cleaning agents or dust) lead to: R
increased emission values R
damage to the catalytic converter R
engine damage R
malfunctions in the BlueTEC exhaust gas
aftertreatment system
Assuring the purity of DEF is particularly impor-
tant with respect to avoiding malfunctions in the
BlueTEC exhaust gas aftertreatment system.
If DEF is pumped out of the DEF tank, e.g. during
repair work, it must not be returned to the tank.
The purity of the fluid can no longer be guaran-
teed.
Filling capacities Model Total capacity
All models
29.1 US qt
(27.5 l)
Engine oil
General notes
! Do not use engine oil or an oil filter with
specifications deviating from those expressly
required for the prescribed service intervals.
Do not change the engine oil or oil filter in
order to set replacement intervals longer than
those prescribed. This could otherwise cause
damage to the engine or exhaust gas after-
treatment.
Follow the instructions on the service interval
display for changing the engine oil. This couldService products and filling capacities 367
Technical data Z