maintenance MERCEDES-BENZ GLC 2018 Owners Manual

Welcome to the world of Mercedes-Benz We urge you to read this Operator's Manual
carefully and familiarize yourself with the vehi-
cle before driving. For your own safety and a
longer vehicle life, follow the instructions and
warning notices in this Operator's Manual.
Ignoring them could result in damage to the
vehicle or personal injury to you or others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designation of your
vehicle may vary depending on: R
Model R
Order R
Country specification R
Availability
Mercedes-Benz therefore reserves the right to
introduce changes in the following areas: R
Design R
Equipment R
Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle: R
Digital Operator's Manual R
Printed Operator's Manual R
Maintenance Booklet R
Equipment-dependent supplements
Keep these documents in the vehicle at all
times. If you sell the vehicle, always pass all
documents on to the new owner.
Please note that the Mercedes-Benz Guides app
may not yet be available in your country.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company
2535846704
É2535846704~ËÍ

Maintenance and care ...................... 318
Engine compartment ........................... 318
ASSYST PLUS ...................................... 322
Care ..................................................... 324
Breakdown assistance ..................... 332
Where will I find...? .............................. 332
Flat tire ................................................ 334
Battery (vehicle) .................................. 338
Jump-starting ....................................... 341
Towing and tow-starting ...................... 343
Fuses .................................................. .3 47
Wheels and tires ............................... 349
Important safety notes ........................ 349
Operation ............................................ 349
Winter operation .................................. 351
Tire pressure ....................................... 352
Loading the vehicle .............................. 359
All about wheels and tires ................... 362
Changing a wheel ................................ 369
Wheel/tire combination ..................... .3 73
Technical data ................................... 375
Information regarding technical data ... 375
Vehicle electronics .............................. 375
Identification plates ............................ .3 76
Service products and filling capaci-
ties ...................................................... 377
Vehicle data ......................................... 382
Vehicle data for off-road driving .......... 383
Trailer tow hitch ................................... 384 Contents 3

Problem (malfunction) .................. .1 55
Pulling away ................................... 139
Starting the engine ........................ 138
Steering wheel paddle shifters ...... 152
Trailer towing ................................. 150
Transmission position display
(DIRECT SELECT lever) ................... 148
Transmission positions .................. 148
Automatic transmission emer-
gency mode ....................................... 155
Axle load, permissible (trailer tow-
ing) ...................................................... 384
BBack button ....................................... 281
Backup lamp
Display message ............................ 251
Replacing bulbs ............................ .1 19
Bag hook ............................................ 296
Ball coupling
Installing ........................................ 216
Removing ....................................... 218
BAS (Brake Assist System) ................. 67
Battery (SmartKey)
Checking .......................................... 81
Important safety notes .................... 81
Replacing ......................................... 81
Battery (vehicle)
Charging ........................................ 340
Display message ............................ 253
Important safety notes .................. 338
Jump starting ................................. 341
Belt warning ......................................... 49
Blind Spot Assist
Activating/deactivating (on-
board computer) ............................ 232
Display message ............................ 258
Notes/function .............................. 205
see Active Blind Spot Assist
Blower
see Climate control
Bluetooth ®
Searching for a mobile phone ....... .2 88
see also Digital Operator's Man-
ual ................................................. .2 80 Brake
Active Brake Assist with cross-
traffic function ................................. 73
Brake Assist
see BAS (Brake Assist System)
Brake assistance
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 245
Notes ............................................. 380
Brake force distribution
see EBD (electronic brake force
distribution)
Brake linings
Display message ............................ 245
Brakes
ABS ................................................. .6 6
Adaptive Brake Assist ...................... 68
BAS .................................................. 67
Brake fluid (notes) ......................... 380
Display message ............................ 240
EBD .................................................. 73
Hill start assist ............................... 140
HOLD function ............................... 178
Important safety notes .................. 163
Maintenance .................................. 164
Parking brake ................................ 159
Ridi ng ti ps ...................................... 163
W
arning lamp ................................. 270
Breakdown assistance
Where will I find...? ........................ 332
see Flat tire
see Towing away
Brightness control (instrument
cluster lighting) ................................... 36
Buttons on the steering wheel ......... 221
C
California
Important notice for retail cus-
tomers and lessees .......................... 29
Calling up a malfunction
see Display messages
Calling up the climate control bar
Multimedia system ........................ 2846
Index

Instrument cluster display ............ .2 05
Trailer coupling
see Towing a trailer
Trailer loads and drawbar nose-
weights ............................................... 218
Trailer towing
Active Lane Keeping Assist ............ 214
Blind Spot Assist ............................ 207
Permissible trailer loads and
drawbar noseweights ..................... 218
Transfer case ..................................... 155
Transmission
Display message ............................ 265
see Automatic transmission
Transmission oil
Temperature (on-board computer,
Mercedes-AMG vehicles) .............. .2 35
Transmission position display ......... 148
Transporting the vehicle .................. 346
Traveling uphill
Brow of hill ..................................... 168
Driving downhill ............................ .1 68
Maximum gradient-climbing capa-
bility ............................................... 168
Trim pieces (cleaning instruc-
tions) ................................................. .3 30
Trip computer (on-board com-
puter) ................................................. .2 25
Trip odometer
Calling up ....................................... 224
Resetting (on-board computer) ...... 226
Trunk
see Cargo compartment
Turn signals
Display message ............................ 251
Replacing bulbs (front) ................... 118
Switching on/off ........................... 113
Two-way radio
Frequencies ................................... 375
Installation ..................................... 375
Transmission output (maximum) .... 375
Type identification plate
see Vehicle identification plate
U
Unlocking
Emergency unlocking ....................... 85 From inside the vehicle (central
unlocking button) ............................. 84
USB devices
Connecting to the Media Inter-
face ............................................... 289
V Vanity mirror (in the sun visor) ........ 303
Vehicle
Correct use ...................................... 32
Data acquisition ............................... 33
Display message ............................ 264
Electronics ..................................... 375
Equipment ....................................... 29
Individual settings .......................... 231
Limited Warranty ............................. 33
Loading .......................................... 359
Locking (in an emergency) ............... 85
Locking (SmartKey) .......................... 78
Lowering ........................................ 373
Maintenance .................................... 30
Operating safety .............................. 31
Operation outside the USA/
Canada ............................................ 30
Parking .......................................... 158
Parking for a long period ................ 160
Pulling away ................................... 139
Raising ........................................... 370
Reporting problems ......................... 32
Securing from rolling away ............ 370
Technical data ............................... 375
Towing away .................................. 343
Transporting .................................. 346
Unlocking (in an emergency) ........... 85
Unlocking (SmartKey) ...................... 78
Vehicle data ................................... 382
Vehicle data
Dimensions .................................... 382
Vehicle data (off-road driving)
Approach/departure angle ............ 384
Maximum gradient climbing abil-
ity .................................................. 384
Maximum water depth ................... 383
Vehicle emergency locking ................ 85
Vehicle identification number
see VIN
Vehicle identification plate .............. 37624
Index

systems, e.g. the brake system. Use only genu-
ine Mercedes-Benz parts or parts of equal qual-
ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been spe-
cifically developed, manufactured or selected
for and adapted to Mercedes-Benz vehicles.
Therefore, only genuine Mercedes-Benz parts
should be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers maintain
a supply of genuine Mercedes-Benz parts for
necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide quick and reliable parts service.
Always specify the vehicle identification number
(VIN) when ordering genuine Mercedes-Benz
parts ( Y
page 376).
Operator's Manual
Vehicle equipment
i This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of publica-
tion of the Operator's Manual. Country-spe-
cific differences are possible. Bear in mind
that your vehicle may not feature all functions
described here. This also applies to safety-
relevant systems and functions. The equip-
ment in your vehicle may therefore differ from
that shown in the descriptions and illustra-
tions.
The original purchase agreement lists all sys-
tems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance Book-
let are important documents and should be kept
in the vehicle. Service and vehicle operation
Warranty The Limited Warranty for your vehicle applies in
accordance with the warranty terms and condi-
tions in the Service and Warranty Information
booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts in
accordance with the following warranty terms
and conditions: R
New Vehicle Limited Warranty R
Emission System Warranty R
Emission Performance Warranty R
California, Connecticut, Maine, Massachu-
setts, New York, Pennsylvania, Rhode Island
and Vermont Emission Control System War-
ranty R
State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are covered
by the Mercedes-Benz Parts and Accessories
warranties. These are available at any author-
ized Mercedes-Benz Center.
i Should you lose your Service and Warranty
Information booklet, have an authorized
Mercedes-Benz Center arrange for a replace-
ment. The new Service and Warranty Infor-
mation booklet will be posted to you.
Information for customers in Califor-
nia Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a reason-
able number of repair attempts Mercedes-Benz
USA, LLC and/or its authorized repair or service
facilities fail to fix one or more substantial
defects or malfunctions in the vehicle that are
covered by its express warranty.
During the period of 18 months from original
delivery of the vehicle or the accumulation of
18,000 miles (approximately 29,000 km) on the
odometer of the vehicle, whichever occurs first,
a reasonable number of repair attempts is pre-
sumed for a retail buyer or lessee if one or more
of the following occurs:
(1) the substantial defect or malfunction can
result in death or serious injuries for theService and vehicle operation 29
Introduction Z

vehicle occupants while driving and this
defect has already been repaired at least
twice and Mercedes-Benz, LLC has been
informed in writing of the necessity of a
repair.
(2) the defect or malfunction, though less seri-
ous than (1) above, has already been
repaired at least four times and Mercedes-
Benz has been informed in writing of the
necessity of a repair.
(3) the vehicle cannot be used for longer than
30 calendar days because of repair work
resulting from this or other substantial
defects or malfunctions.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Main-
tenance Booklet on your behalf.
Roadside Assistance The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
and Canada When you are abroad with your vehicle, observe
the following points: R
Service facilities or replacement parts may
not be readily available. R
Lead-free fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
can cause damage to the catalytic converter. R
The fuel may have a considerably lower
octane number. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Benz Center or write to one of the
following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C930
Service and vehicle operation
Introduction

Sports Utility Vehicle
G WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of
an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher roll-
over rate than other types of vehicles.
Failure to operate this vehicle safely may result
in an accident, rollover of the vehicle, and severe
or fatal injury.
In a rollover crash, an unbelted person is signif-
icantly more likely to die than a person wearing
a seat belt.
You and all vehicle occupants should always
wear your seat belts.
Operating safety
Important safety notes
G WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a risk
of fire.
When driving on an unpaved road or off-road,
check the vehicle underside regularly. In par-
ticular, remove trapped plant parts or other
flammable material. Contact a qualified spe-
cialist workshop immediately if damage is
detected. G WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
! There is a risk of damage to the vehicle if: R
the vehicle becomes stuck, e.g. on a high
curb or an unpaved road R
you drive too fast over an obstacle, e.g. a
curb, a speed bump or a pothole in the road R
a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the loads they are designed
to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catch fire.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Declaration of conformity for wireless
vehicle components
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation isOperating safety 31
Introduction Z

subject to the two following two conditions: 1)
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device."
Diagnostics connection The diagnostics connection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
G WARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
G WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and equipment
on the diagnostics connection is used, the
starter battery may discharge. Connecting equipment to the diagnostics con-
nection can lead to emissions monitoring infor-
mation being reset, for example. This may lead
to the vehicle failing to meet the requirements of
the next emissions test during the main inspec-
tion.
Qualified specialist workshop An authorized Mercedes-Benz Center is a quali-
fied specialist workshop. It has the necessary
specialist knowledge, tools and qualifications to
correctly carry out the work required on your
vehicle. This is especially the case for work rel-
evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at an
authorized Mercedes-Benz Center: R
work relevant to safety R
service and maintenance work R
repair work R
alterations, installation work and modifica-
tions R
work on electronic components
Correct use If you remove any warning stickers, you or oth-
ers could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driving
your vehicle: R
the safety notes in this manual R
technical data for the vehicle R
traffic rules and regulations R
laws and safety standards pertaining to motor
vehicles
Problems with your vehicle If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi-
ately to have the problem diagnosed and recti-
fied. If the problem is not resolved to your sat-
isfaction, please discuss the problem again with
an authorized Mercedes-Benz Center or, if nec-32
Operating safety
Introduction

Overview of climate control systems
General notes Observe the settings recommended on the fol-
lowing pages. The windows could otherwise fog
up.
To prevent the windows from fogging up: R
switch off climate control only briefly R
switch on air-recirculation mode only briefly R
switch on the cooling with air dehumidifica-
tion function R
activate the "Windshield defrosting" function
briefly, if required
Climate control regulates the temperature and
air humidity in the vehicle interior. The interior
filter cleans the air, thus improving the interior
climate.
The "Cooling with air dehumidification" function
is only available when the engine is running.
Optimum climate control is only achieved with
the side windows and roof closed.
If you start the engine using your smartphone,
the last selected climate control setting is reac-
tivated ( Y
page 139).
The integrated filter filters out most particles of
dust and soot and completely filters out pollen. It also reduces gaseous pollutants and odors. A
clogged filter reduces the amount of air supplied
to the vehicle interior. For this reason, you
should always observe the interval for replacing
the filter, which is specified in the Maintenance
Booklet. As it depends on environmental condi-
tions, e.g. heavy air pollution, the interval may
be shorter than stated in the Maintenance Book-
let.
i Ventilate the vehicle for a brief period during
warm weather, e.g. using the convenience
opening feature ( Y
page 92). This will speed
up the cooling process and the desired inte-
rior temperature will be reached more
quickly.
i It is possible that the blower may be activa-
ted automatically 60 minutes after the Smart-
Key has been removed depending on various
factors, e.g. the outside temperature. The
vehicle is then ventilated for 30 minutes to dry
the automatic climate control.
i Hybrid vehicles: be sure to observe the
notes in the supplement. Otherwise, you may
not recognize dangers.
Control panel for dual-zone automatic climate control
Example: control panel for dual-zone automatic climate control
C
Sets the temperature, left ( Y
page 128)
D
Sets the air distribution ( Y
page 129)124
Overview of climate control systems
Climate control

take the SmartKey with you when leaving the
vehicle, even if you only leave it for a short time.
Pay attention to the important safety notes. X
Depress the brake pedal and keep it
depressed. X
Press the Start/Stop button once
( Y
page 137).
The engine starts.
Starting procedure via smartphone Observe the important safety notes on starting
the engine ( Y
page 138).
You can also start your engine via your smart-
phone from outside the vehicle. In this case, the
previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where
your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.
You can execute a maximum of two consecutive
starting attempts via your smartphone. If you
press the start/stop button or insert the Smart-
Key into the ignition lock, you can carry out two
more starting attempts with your smartphone.
The engine runs for ten minutes when starting
with the smartphone.
Once you have started the engine, you can
switch the engine off via your smartphone at any
time.
You can only start the engine via your smart-
phone if: R
the SmartKey is in the ignition lock R
park position ] is selectedR
the accelerator pedal is not depressed R
the anti-theft alarm system is not activated R
the panic alarm is not activated R
the hazard warning lamps are switched off R
the hood is closed R
the doors are closed and locked R
the windows and sliding sunroof are closed Also make sure that: R
the fuel tank is sufficiently filled R
the starter battery has been sufficiently
charged
G WARNING
Limbs could be crushed or trapped if the
engine is started unintentionally during ser-
vice or maintenance work. There is a risk of
injury.
Always secure the engine against uninten-
tional starting before carrying out mainte-
nance or repair work.
Make sure that the engine cannot be started via
your smartphone before carrying out mainte-
nance or repairs. You can prevent an engine
start via your smartphone, for example, if you: R
switch on the hazard warning lamps R
do not lock the doors R
open a side window R
open the sliding sunroof
Pulling away
General notes
G WARNING
If the engine speed is above the idling speed
and you engage transmission position D or R ,
the vehicle could pull away suddenly. There is
a risk of an accident.
When engaging transmission position D or R ,
always firmly depress the brake pedal and do
not simultaneously accelerate.
Depress the accelerator carefully when pulling
away.
The vehicle locks centrally once you have pulled
away. The locking knobs in the doors drop down.
You can open the doors from the inside at any
time.
You can also deactivate the automatic locking
feature, see the Digital Operator's Manual.
It is possible to shift the transmission from posi-
tion ] to the desired position only if you
depress the brake pedal. Only then is the park-
ing lock released. If you do not depress the
brake pedal, the DIRECT SELECT lever can still Driving 139
Dr ivi ng an d parking Z